FedPoint

What FedPoint does

FedPoint (legal entity Long Term Care Partners, LLC) is a Portsmouth, New Hampshire-based third-party administrator founded in 2002 as a wholly owned subsidiary of John Hancock Life & Health Insurance Company. The company administers the Federal Long Term Care Insurance Program (FLTCIP), which it has run since inception, and since 2006 has operated the BENEFEDS platform for the U.S. Office of Personnel Management, supporting enrollment in the Federal Employees Dental and Vision Insurance Program (FEDVIP) and other voluntary benefits for federal civilian employees, retirees, and military personnel. Across these programs FedPoint serves more than 9 million covered lives, processes peak loads of approximately 49,000 contact center calls per day during open enrollment, and manages enrollment for 12 dental and 5 vision carriers alongside coordination with the Defense Health Agency for the TRDP-to-FEDVIP transition.

The company's product architecture is anchored by FedPointOne, a modular platform hosted in FedRAMP-authorized AWS and Azure environments, with supporting modules for decision-support tools, program management, administrative solutions, customer experience, technology solutions, and health benefits management (including care coordination staffed by several dozen registered nurses). In 2024 FedPoint launched an AI-driven Customer Experience Transformation initiative using NLP-based interaction analytics and voice bots, and in January 2026 it activated Login.gov phishing-resistant multi-factor authentication across BENEFEDS.gov and LTCFEDS.gov. The firm holds CMMC Level 2 (April 2026), FISMA, NIST SP 800-53, HIPAA/HITECH, and is a licensed TPA in all 50 states.

FedPoint generates revenue through managed-services contracts with federal agencies (admin fees per enrollee and program management fees under BENEFEDS and related vehicles), supplemented by a subcontract with MetLife to operate the SEC Select voluntary benefits marketplace. Distribution is exclusively B2B/B2G via direct government procurement (SAM.gov, GSA MAS) and digital self-service marketplaces. The company reinvests operational earnings rather than raising external capital; its strategic priorities are platform modernization, AI-enabled service delivery, and extending its federal compliance footprint into DoD contracting.

Name

FedPoint

Legal name

Long Term Care Partners, LLC

Website

https://fedpointusa.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

FedPoint is a federally licensed third-party administrator (a John Hancock subsidiary) that operates the BENEFEDS and FLTCIP benefits marketplaces for 9M+ federal civilian employees, retirees, and military personnel under contract with the U.S. Office of Personnel Management.

Ownership category

akta.pro rank

Product category

Federal Benefits Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Health and Welfare Funds (525120), Other Insurance Funds (525190)

SIC

Hospital & Medical Service Plans (6324), Services-Prepackaged Software (7372)

akta.pro primary industry

Benefits Administration & Enrollment Support (BPAAAIAB)

akta.pro secondary industries

Benefits Administration (BPACAPAC), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Federal benefits administration
• Third-party administration
• Benefits marketplace platform
• Government contract services
• Long-term care insurance

Headquarters

HQ city

Portsmouth

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Benefits Administration Contracts: FedPoint generates revenue through federal government contracts to administer benefits programs. The BENEFEDS contract was competitively awarded and extends through 2026 with option years. Services include enrollment administration, premium administration, customer service, and open season management.
2. Third-Party Administration Fees: FedPoint operates as a licensed third-party administrator (TPA) in all 50 states, administering insurance and employee benefits programs on behalf of insurers, employers, and government programs. Revenue derived from administrative service fees.
3. Marketplace Platform Services: FedPoint creates and operates digital benefits marketplaces (Federal Long Term Care Insurance Program - FLTCIP, Federal Employees Dental and Vision Insurance Program - FEDVIP) enabling multi-carrier enrollment and premium collection.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

FedPoint administers federal voluntary benefits programs on behalf of the U.S. Office of Personnel Management (OPM), operating the BENEFEDS marketplace for FEDVIP dental and vision enrollment and administering the Federal Long Term Care Insurance Program (FLTCIP). The company provides end-to-end third-party administration services including eligibility verification, enrollment processing, premium billing, contact center support, care coordination, and AI-driven customer experience across digital platforms serving 9M+ federal civilian employees, retirees, and military personnel.

Product overview

FedPoint operates as a federal benefits administrator and third-party administrator (TPA) offering a platform-plus-modules architecture built around its FedPointOne core platform. FedPointOne serves as the operational foundation for modern benefits marketplaces, enabling connected, adaptable benefits delivery across federal programs. The company's product portfolio includes the BENEFEDS marketplace platform for dental and vision enrollment, the FLTCIP administration, and the SEC Select voluntary benefits marketplace. Supporting modules include Decision-Support Tools for plan comparison, Program Management services, Administrative Solutions (eligibility, enrollment, billing, contact center), Customer Experience with AI-derived insights, Technology Solutions (cloud, security, automation), and Health Benefits Management (care coordination, claims, wellness). FedPoint serves 9M+ covered lives with 100% federal payroll system integration and 98% customer satisfaction ratings.

Differentiator

Problem solved

Functional benefit

Products and services

• FedPointOne Platform FedPoint's core modular platform serving as the operational foundation for modern benefits marketplaces. Designed to enable connected, adaptable benefits delivery, helping agencies streamline systems, improve integration, and support continuous evolution of federal benefits programs over time.
• BENEFEDS Marketplace Online benefits marketplace through which eligible members of the federal civilian workforce and military shop for, enroll in, and pay for voluntary benefits including dental and vision plans under FEDVIP. Administered by FedPoint for OPM since 2006, currently serving 9M+ participants with 12 dental and 5 vision insurance carriers.
• FLTCIP Administration (Federal Long Term Care Insurance Program) The largest group long-term care insurance program in the country, providing coverage for federal civilian and military enrollees. FedPoint has administered FLTCIP since program inception in 2002, handling eligibility, enrollment, premium collection, claims processing, and care coordination through licensed registered nurses.
• SEC Select Voluntary Benefits Marketplace Voluntary benefit marketplace supporting MetLife's federal market offerings. Created and managed by FedPoint through a subcontract with MetLife, extending FedPoint's marketplace administration capabilities beyond OPM-sponsored programs.
• Program Management Services Comprehensive program management capabilities including onboarding and account management, open enrollment and seasonal event management, fraud, waste and abuse prevention, and data analytics and integrity services for federal benefits programs.
• Administrative Solutions End-to-end administrative services across the benefits lifecycle including eligibility and enrollment, premium accounting and billing, contact center management, and education and outreach for federal benefits programs.
• Customer Experience Services World-class customer experience delivery through customer's preferred channels, including AI-derived insights for anticipating customer needs, simplifying complexity, and improving outcomes across service channels. Delivered via omnichannel contact center operations.
• Technology Solutions Technology infrastructure services including safeguarding data, cloud architecture built for scale, program transformation and modernization, intelligent automation and workflow optimization, and compliance by design with federal interoperability standards.
• Health Benefits Management Health benefits administration improving outcomes through coordinated care, smart claims processing, and wellness education, including care management, claims administration, privacy and compliance management, and wellness and caregiving support for FLTCIP enrollees.
• Decision-Support Tools Interactive digital tools helping federal enrollees evaluate and compare benefit options, enabling informed selection from multiple carriers, plan types, and product offerings within the federal benefits marketplace.

Quantifiable outcome

• Customer satisfaction reached 98.4% during 2024 federal benefits open enrollment, up from 97% the prior year
• +6 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature7 records

Partnerships

16 partnerships are on record, tiered strategic, core and minor.

• Federal Employee Education and Assistance Fund (FEEA)strategicStrategic or Co-development Partner · 1 January 2007FedPoint has partnered with FEEA since 2007, investing $65,000 annually in scholarship funds and contributing over $850,000 in total over nearly two decades. FedPoint sponsors 52 merit scholarships annually, supports FEEA's Feds in Motion Challenge, and contributes to online tutoring and FEDLifeHacks programs. FEEA is a 501c3 organization supporting federal employee education.
• John Hancock Life & Health Insurance CompanycoreOthersJohn Hancock Life & Health Insurance Company is the parent company of FedPoint (Long Term Care Partners, LLC). John Hancock is one of the largest life insurers in the United States, supporting more than ten million Americans with financial products including life insurance and annuities. FedPoint's parent maintains strong financial ratings: A+ (AM Best), AA (Fitch), Aa3 (Moody's), AA- (S&P).
• U.S. Office of Personnel Management (OPM)coreStrategic or Co-development PartnerOPM is the primary federal agency client sponsoring the FLTCIP and FEDVIP programs that FedPoint administers. FedPoint has maintained Authority to Operate (ATO) with OPM and renews contracts through competitive procurement. OPM sets program requirements, and FedPoint delivers administrative services, enrollment platforms, and customer support for millions of federal employees and military personnel.
• U.S. General Services Administration (GSA)coreStrategic or Co-development PartnerFedPoint works with GSA on Login.gov implementation for secure authentication, GSA Multiple Award Schedule (MAS) contractor status, and SAM.gov registration for federal contracting. GSA provides the Login.gov authentication service that FedPoint integrated into BENEFEDS.gov and LTCFEDS.gov.
• FEDVIP Carriers (12 dental, 5 vision insurers)coreStrategic or Co-development PartnerFedPoint operates the BENEFEDS marketplace with 12 dental and 5 vision insurance carriers including Aetna, Blue Cross Blue Shield, Delta Dental, United Healthcare, GEHA, Humana, Kaiser Permanente, and others. FedPoint handles eligibility verification, enrollment, premium collection, and compliance while carriers focus on product development and claims.
• MetLife (SEC Select Platform)minorImplementation/ SI/ Consulting PartnerFedPoint operates as subcontractor to MetLife, creating and managing the SEC Select platform - a voluntary benefit marketplace supporting MetLife's federal market offerings.
• U.S. Defense Health Agency (DHA)coreStrategic or Co-development PartnerDHA coordinates with FedPoint on military retiree and family member benefits, particularly during the TRDP to FEDVIP transition. FedPoint helped facilitate enrollment of 754,000+ TRDP beneficiaries into FEDVIP with DHA's oversight.
• Cornerstone VNAstrategicStrategic or Co-development PartnerCornerstone VNA serves on FedPoint's Nursing Scholarship review panel alongside FedPoint's care coordination team nurses. Cornerstone VNA is a healthcare provider that has benefited from FedPoint's financial support for equipment (mobile centrifuge units) and technology upgrades. Reciprocal partnership includes fundraising collaboration.
• Military Spouse Employment Partnership (MSEP)strategicGTM or Marketing PartnerMSEP is overseen by US Department of Defense and connects military spouses with career opportunities. FedPoint joined MSEP to recruit military spouses, recognizing their valuable skills and familiarity with federal benefits programs. MSEP has grown to 850+ employer partners that have hired 340,000+ military spouses.
• Military Officers Association of America (MOAA)strategicGTM or Marketing PartnerFedPoint partners with MOAA to support military officers and their families through advocacy and benefits awareness initiatives.
• National Military Family Association (NMFA)strategicGTM or Marketing PartnerFedPoint partners with NMFA to support military families through advocacy initiatives and programs.
• Veterans Count (Easter Seals)strategicGTM or Marketing PartnerFedPoint provides philanthropic support to Veterans Count, an Easter Seals program supporting military veterans and families, as part of its commitment to military community support.
• Emergency Nurses Association's New Hampshire State CouncilminorStrategic or Co-development PartnerRegional nursing organization partnered with FedPoint on the nursing scholarship review panel alongside FedPoint's care coordination team.
• Northeast Rehabilitation Hospital NetworkminorStrategic or Co-development PartnerHealthcare network partnered with FedPoint on nursing scholarship review panel, helping select recipients for FedPoint's annual nursing scholarship program.
• Amazon Web Services (AWS) and Microsoft AzurecoreTechnology or IntegrationFedPoint's systems are hosted in FedRAMP-authorized cloud environments using AWS and Azure, meeting rigorous federal standards outlined in NIST's Risk Management Framework and NIST SP 800-53 guidelines.
• Login.gov (GSA)coreTechnology or IntegrationLogin.gov provides unified authentication experience with phishing-resistant MFA and NIST-aligned identity verification. FedPoint integrated Login.gov into BENEFEDS.gov and LTCFEDS.gov serving 4M+ users, completing implementation in January 2026.

Scale indicators16 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Maximus: Federal services contractor operating large-scale benefits administration programs (including Medicaid/Medicare appeals and state health exchanges). Closely comparable B2G business model, contract-based revenue, and operationally similar to FedPoint's OPM work.
• Conduent: Major government BPO and benefits/payments administrator serving federal and state agencies. Overlaps directly with FedPoint in government health and human services administration at scale, with similar digital marketplace and contact center operations.
• Salient CRGT: Federal IT services and digital solutions provider serving OPM and other civilian agencies. Comparable in target customer, security-clearance workforce, and digital modernization focus on benefits-adjacent federal programs.
• Cognosante (now Maven): Government health IT and BPO firm focused on Medicaid, Medicare, and federal health programs. Overlaps with FedPoint in healthcare-linked benefits administration and federal agency digital services.
• Young Consulting: Third-party administrator for insurance and employee benefits, including COBRA, FSA/HRA, and HIPAA services. Comparable as a state-licensed TPA with federal-program-adjacent administration capabilities.

Broad incumbents

• ICF International: Large federal consulting and digital services firm supporting HHS, CMS, and federal employee programs. Comparable in federal benefits-adjacent work, though broader in scope than FedPoint's TPA specialization.
• DXC Technology: Global IT services and federal systems integrator serving civilian and defense agencies. Comparable in federal cloud, security, and benefits-adjacent modernization work, but at much larger scale and broader portfolio.
• Booz Allen Hamilton: Major federal consulting and technology integrator supporting OPM, DoD, and civilian agencies. Comparable in federal digital transformation and benefits-adjacent work, but operates at much larger scale and broader scope.

Emerging players

• WEX Health: Cloud-based benefits administration platform for consumer-directed health (HSA/FSA/HRA) and COBRA. Comparable as a TPA platform operator but focused on commercial employer benefits rather than federal programs.
• OPEXUS (formerly AINS): Federal case management and workflow automation software serving OPM, GSA, and DoD. Comparable in target federal customer base and benefits-adjacent case management, though narrower product scope than FedPoint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCaxjdx7k8jS5l8J-MM7YbXQ
• Facebookfacebook.com/FedPoint
• LinkedInlinkedin.com/company/fedpoint

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FedPoint