Mellon Serbia

What Mellon Serbia does

Mellon Serbia is a Serbian subsidiary of the Mellon Group of Companies, a privately-held multinational technology and outsourcing group headquartered in Piraeus, Greece, established in 1994 and operating across Central and Southeast Europe, Cyprus, and Turkey through approximately 13 regional entities. Within the group, Mellon Serbia is positioned as a B2B enterprise solutions provider serving financial institutions, retailers, telecommunications operators, government agencies, and aviation sector clients. The group's matrix structure centralizes specialized technical expertise across all subsidiaries, enabling localized delivery through in-country entities while maintaining a unified technology and quality posture under ISO 9001, ISO 27001, ISO 26000, and ISO 20000-1 certifications.

The company operates a broad technology solutions portfolio built largely on deep integrations with tier-1 vendors including Ingenico, Thales, Gemalto, NEC, Genesys, Altitude Software, Fiserv, Matica, CIMA, Cleveron, Xovis, and GMV. Capabilities span payment infrastructure (350,000+ EFTPOS terminals deployed across 10 countries with turn-key terminal management, card management, transaction switching, and POS managed services), branch transformation (3,500+ queuing system installations with mobile queuing and appointment booking), card issuance and personalization (instant issuance at branch level plus central issuance), digital onboarding and KYC compliant with eIDAS and AML, big-data analytics on an NEC Hadoop platform, aviation flight-information displays and NeoFace facial recognition, AI-driven people counting and occupancy analytics, parcel lockers and robots via Cleveron, and physical security hardware. The group also runs contact-center services with 1,200+ employees across 10 sites handling 65M+ outbound and 10M+ inbound calls annually, with multilingual coverage spanning 20+ languages and 90.36% CSAT cited.

Revenue is generated across four streams: hardware sales of payment terminals and equipment, recurring managed services (terminal management, TMS, networking, software updates, ongoing support), professional services delivered through contact-center customer support and telemarketing, and outsourcing services including business process outsourcing, HR outsourcing, security services, and ATM/POS field services. Go-to-market is predominantly direct enterprise sales targeting tier-1 financial institutions (including Alpha Bank, Eurobank, National Bank of Greece, Piraeus Bank, mBank, UniCredit, Raiffeisen Bank, Bank of Cyprus, and Hellenic Bank), large retailers (Auchan, Avon), telecom operators (Vivacom), airports, and government entities. Pricing is not publicly disclosed; quotes are negotiated per engagement under enterprise contracts that typically include multi-year managed services components. The company also acts as a value-added channel partner for its technology vendors, extending their reach into Central and SE European markets.

Name

Mellon Serbia

Legal name

Mellon Serbia

Website

https://mellongroup.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Mellon Serbia is the Serbian subsidiary of the privately-held Mellon Group of Companies, a B2B enterprise technology and outsourcing integrator serving banks, retailers, telecom operators, government agencies, and airports across Central and Southeast Europe through payment terminals, branch transformation, contact-center, and business process outsourcing solutions.

Ownership category

akta.pro rank

Product category

Enterprise Payment and Technology Solutions

NAICS

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Computer Systems Design and Related Services (54151), All Other Business Support Services (561499)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Computer & Office Equipment (3570)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Payment technology solutions
• Contact centre services
• Business process outsourcing
• Branch transformation solutions
• EFTPOS terminal services

Headquarters

HQ city

Piraeus

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Technology Solutions: Revenue from deploying and supporting payment terminals, software solutions, and technology infrastructure. Includes terminal sales, maintenance services, software licensing, and field services for financial institutions.
2. Contact Centre Services: BPO services including customer support, telemarketing, help desk, and back office operations. Revenue generated from service contracts with enterprise clients.
3. Business Process Outsourcing: Outsourcing services including HR outsourcing, security services, POS managed services, and ATM field services for enterprise customers.
4. Managed Services and Support: Ongoing maintenance, software updates, TMS management, networking, and technical support services for deployed technology solutions.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Mellon Serbia distributes and integrates technology solutions for payments, branch transformation, contact centres, and aviation, and delivers outsourced contact-centre and BPO services for enterprise clients. Core offerings include EFTPOS payment terminals, queuing and self-service solutions, card personalization, digital KYC onboarding, mobile payments, fraud/AML compliance, big-data analytics, parcel lockers, and contact-centre software, combined with managed services, BPO, HR outsourcing, and field maintenance.

Product overview

Mellon Serbia operates as part of the Mellon Group of Companies, a multinational technology and outsourcing group established in 1994 with offices across Central and Southeast Europe. The company's offerings span three main categories: Technology Solutions (including EFTPOS payment solutions, branch transformation, self-service solutions, parcel lockers and robots, card solutions, digital solutions, financial management, big data analytics, mobile applications, mobile payments, contact centre software, customer management, physical security, risk & compliance, cash & logistics management, IT infrastructure, mail automation, aviation solutions, and people counting/traffic analytics), Contact Centre Services (customer support and telemarketing), and Outsourcing Services. The portfolio represents leading vendors including Ingenico, Thales/Gemalto, NEC, Genesys, Altitude Software, Matica, CIMA, FireKing, and Fiserv. The company provides a comprehensive ecosystem of interconnected solutions designed for financial institutions, retailers, telecommunications, government, and aviation sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• EFTPOS Payment Solutions Turn-key payment terminal solutions including desktop, Android, portable, mobile, unattended terminals, and mPOS with 350,000+ terminals deployed across 10 countries for financial institutions and merchants.
• Branch Transformation Solutions End-to-end queuing solutions with mobile queuing, appointment booking, teller cash recyclers, deposit systems, customer satisfaction panels, digital signage, instant card issuing, and check scanners for financial institution branches.
• Self-Service Solutions Self-ordering kiosks, ATM advertising, ATM anti-skimming devices, and ATM protection solutions including physical and cyber security for financial self-service networks.
• Parcel Lockers and Robots Click-and-collect solutions using Cleveron's parcel lockers and robotic parcel terminals for streamlined omnichannel retail and logistics operations.
• Card Solutions White label payment applications (PURE), wearable payment devices, retail cards, instant issuance, and central issuance solutions for payment card personalization and management.
• Digital Solutions Remote digital onboarding and KYC solutions with ID verification, video call integration, biometric authentication, eIDAS-compliant digital signing, and AML compliance.
• Financial Management Personal Financial Manager (PFM) and Business Financial Manager (BFM) applications for expense tracking, cash flow forecasting, and financial analytics.
• Big Data Analytics End-to-end big data analytics solutions using NEC Hadoop platform for distributed processing of large-scale batch and real-time data.
• Mobile Applications Mobile banking, mobile queuing, mobile loyalty, and beacons solutions for customer engagement and financial services delivery.
• Mobile Payments Digital payment solutions enabling mobile banking, payment, and mobile marketing services with Gemalto's platform connected to Mastercard and Visa tokenization.
• Contact Centre Software Solutions Altitude Xperience modular contact center software with agent desktop, dialer, multimedia, recorder, router, social media, and workflow capabilities; also includes Genesys PureConnect and PureCloud solutions.
• Customer Management Solutions CRM.COM billing and rewards platform for subscriber management with pre-pay, pre-bill, post-bill billing models and conditional cashback loyalty programs.
• Physical Security FireKing fireproof cabinets, Robur safes, Sargent and Greenleaf locks, and Tonali revolving and automatic doors for physical security.
• Risk & Compliance Fiserv Fraud Risk Management and AML Compliance platform for holistic financial crime risk management across the enterprise.
• Cash & Logistics Management Fiserv solutions for cash management, self-service device management, smart safes, and cash supply chain optimization.
• IT Infrastructure NEC storage solutions, software-defined networking, virtual PC center, and server solutions for enterprise IT infrastructure.
• Mail Automation Neopost folder inserters, franking machines, postal sorting machines, and output management software for mailroom automation.
• Aviation Solutions NEC FIDS flight information display systems, mobile information displays, interactive displays, digital surfaces, NeoFace Watch facial recognition, and private cloud infrastructure for airports.
• People Counting and Traffic Analytics AI-powered Xovis 3D sensors for people counting, visitor analytics, face mask detection, social distancing solutions, and live occupancy monitoring.
• Contact Centre Services Contact centre services including customer acquisition, retention, care, help desk, and back-office operations delivered via 10 sites with 1,200+ multilingual staff handling 65M+ outbound and 10M+ inbound calls annually.
• Business Process Outsourcing Business process outsourcing services for enterprise customers covering operational support functions delivered alongside HR outsourcing, security services, POS managed services, and ATM field services.
• ATM Field Services Field engineering, preventive maintenance, and managed services for ATM fleets for financial institutions across the region.
• POS Managed Services Managed deployment, software distribution, and lifecycle support for merchant POS and payment terminal estates across the region.
• Security Services Outsourced security services for enterprise customers, complementing the physical-security hardware portfolio.
• HR Outsourcing HR outsourcing services for enterprise customers, delivered alongside the broader BPO portfolio.

Quantifiable outcome

• 350,000+ EFTPOS terminals deployed across 10 countries
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core.

• CleveroncoreTechnology or IntegrationMellon Group offers Cleveron's entire product selection including parcel lockers for smaller parcel volumes and robotic parcel terminals that can handle thousands of parcels every day. Mellon serves as distributor and provides installation and maintenance services for Cleveron products in Greece, Cyprus and Albania. The partnership enables click-and-collect solutions for retail and logistics clients.
• XoviscoreTechnology or IntegrationXovis 3D Sensors have become a global standard in people counting, people flow measurement and in-store analytics. Xovis' unique ability to cover areas of any size enables unprecedented applications for Mellon clients in retail and public spaces.
• IngenicocoreTechnology or IntegrationIngenico is represented as a leading vendor in the payment terminal industry. Mellon has deployed 350,000+ Ingenico EFTPOS terminals and provides turn-key solutions and services across 10 countries.
• Thales eSecuritycoreTechnology or IntegrationThales is represented as a key technology partner for digital security solutions including ID verification, HSMs, and payment security. Thales payShield HSMs are the most widely deployed in the world for payment card transactions.
• GemaltocoreTechnology or IntegrationGemalto (now part of Thales) provides white label payment applications (PURE), wearable payment devices, mobile payment solutions, and strong customer authentication solutions through Mellon for financial institutions.
• Altitude SoftwarecoreTechnology or IntegrationAltitude Software provides the Altitude Xperience suite - a complete modular contact center software solution offered by Mellon. Includes agent desktop, dialer, multimedia, and social media capabilities.
• GenesyscoreTechnology or IntegrationGenesys provides PureConnect and PureCloud contact center solutions enabling omnichannel engagement, workforce management, and CRM integrations for Mellon's contact center services.
• MaticacoreTechnology or IntegrationMatica provides instant card issuance solutions enabling Mellon to offer real-time card personalization at branch level. Also provides central issuance products for high-speed card production.
• CIMAcoreTechnology or IntegrationCIMA provides teller cash recyclers and deposit systems for branch transformation. C-LINK software platform provides remote fleet management and monitoring capabilities.
• NECcoreTechnology or IntegrationNEC provides data platform for Hadoop, servers, storage solutions, SDN, and aviation solutions including FIDS, mobile displays, and NeoFace facial recognition. Strategic partner for 14 years with 230+ airport implementations.
• FiservcoreTechnology or IntegrationFiserv provides fraud detection and AML compliance software, cash and logistics management solutions including currency management and smart safe systems for Mellon's financial institution clients.
• LGcoreTechnology or IntegrationLG provides self-ordering kiosks and digital signage solutions through Mellon for retail, hospitality, and banking environments.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Diebold Nixdorf: Provider of ATMs, branch automation and payment hardware directly overlapping with Mellon's EFTPOS deployment, branch transformation and ATM field services offerings.
• Verifone: Global payment terminal manufacturer competing head-to-head with the Ingenico terminals that Mellon distributes and supports, with overlapping end-markets in retail and banking.
• Worldline: European payment processor and now owner of Ingenico following the 2020 acquisition, directly competing with Mellon in payment terminals, merchant acquiring and integrated payment solutions across the same European footprint.
• TTEC: Global CX and BPO operator with nearshore delivery in EMEA; competes with Mellon for outsourced customer support engagements with banks and telecom operators.
• Foundever: Customer experience provider (formerly Sitel) operating multilingual contact centers across the Balkans and EMEA; comparable in offering and target customer profile to Mellon's contact center arm.
• Concentrix: Global customer experience and BPO provider with large capacity in Bulgaria, Romania and Serbia - directly overlapping with Mellon's multilingual contact center footprint and banking CX engagements.
• NCR Atleos / NCR Voyix: Major ATM, banking software and branch technology vendor; competes with Mellon in self-service banking hardware, ATM managed services and branch digitalization projects.
• Teleperformance: Largest pure-play global contact center operator, present in Greece, Egypt and Eastern Europe; competes for the same outsourced banking and telecom customer service contracts as Mellon.

Broad incumbents

• Nexi: Leading European payments technology company (including Concardis) operating merchant acquiring, card issuing and payment acceptance - an adjacent competitor and potential channel partner for Mellon's payment solutions business.
• Capgemini: Global IT services and BPO major with established financial services delivery in Europe; overlaps with Mellon on ITO and BPO engagements but addresses a much broader service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/embed/WXX9Q0ZthVM
• Xx.com/MellonGroup
• Facebookfacebook.com/mellongroup
• LinkedInlinkedin.com/company/mellontechnologies

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mellon Serbia