Hello Ebbot
Hello Ebbot (DBA: Ebbot) is a Stockholm-based AI company selling an EU-sovereign agentic AI platform, built on its proprietary EbbotGPT engine, that automates customer service across chat, email and analytics for 250+ mid-market and enterprise customers in regulated industries across Northern Europe.
- Company typePrivate
- Founded2018
- HeadquartersStockholm, Sweden
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hello Ebbot does
Hello Ebbot AB (DBA: Ebbot) is a Stockholm-based AI company founded in 2018 that sells an agentic AI platform for customer service automation to mid-market and enterprise customers across regulated and public-sector verticals in Northern Europe. The company is privately held, operates with 11-50 employees, and reports a customer base of 250+ organizations spanning telecom, financial services, energy, housing, education, retail, e-commerce, and travel, with named deployments at Rusta, Sandvik, Europcar, Viaplay, Bredband2, Scrive, LKF, NilsonGroup, coeo (Sweden and Norway), Nelly.com, Mitthem, Enento Group, GodEl, Sollentunahem, Anglia Ruskin University and Eidar.
The platform is organized around three core product modules: a Chat agent deployed via a JavaScript widget, an Email agent with an agentic workflow builder launched in March 2026, and an AI Insights analytics dashboard, all powered by the proprietary EbbotGPT engine. EbbotGPT is positioned as an EU-sovereign AI engine with a multi-LLM architecture, hallucination safeguards, RAG-based knowledge retrieval across API sources (TOPdesk, Confluence, SharePoint, Sitevision, Easit GO), and a custom PII-redaction stack called Dishwasher that combines regex, Swedish-NER and multilingual anonymiser models. The platform also exposes public APIs (EbbotGPT, Chat Widget, SMS, Chats and Transcripts, Automations), webhooks, an Integrations SDK, and Model Context Protocol (MCP) support, and integrates natively with TOPdesk, Zendesk, Salesforce, Microsoft Teams, Slack, WhatsApp, Facebook Messenger, Dixa, and Genesys.
Ebbot monetizes through SaaS subscriptions with undisclosed enterprise pricing, an ROI Calculator as a sales-assist tool, and a sales-led 'Book a demo' motion targeted at regulated buyers, supplemented by self-serve widget deployment for mid-market accounts and a channel motion through TOPdesk and the Ebbot Marketplace. The company emphasizes EU AI Act and GDPR compliance, ISO certification, and EU data residency (OVHcloud EU, Google EU) as procurement-relevant differentiators versus US-headquartered AI vendors.
Hello Ebbot firmographics
Firmographics- Name
- Hello Ebbot
- Legal name
- Hello Ebbot AB
- Website
- https://ebbot.ai
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hello Ebbot (DBA: Ebbot) is a Stockholm-based AI company selling an EU-sovereign agentic AI platform, built on its proprietary EbbotGPT engine, that automates customer service across chat, email and analytics for 250+ mid-market and enterprise customers in regulated industries across Northern Europe.
- Ownership category
- akta.pro rank
Hello Ebbot industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
- akta.pro secondary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Hello Ebbot is headquartered
LocationHeadquarters
- HQ city
- Stockholm
- HQ country
- Sweden
- HQ region
- Europe
Offices1 record
Markets served
Hello Ebbot business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Platform Licensing): Agentic AI platform subscription for customer service automation. Likely tiered per organization or per-agent deployment with annual or multi-year contracts for enterprise customers.
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Hello Ebbot product offering
Product offeringCore offering
Hello Ebbot (Ebbot) develops an agentic AI platform for customer service automation. The platform includes a Chat agent for website-based conversational support, an Email agent for ticket automation, an AI Insights analytics dashboard, and an Automations workflow builder, all powered by the proprietary EbbotGPT AI engine with EU-sovereign models designed for GDPR and EU AI Act compliance.
Product overview
Hello Ebbot offers an agentic AI platform for customer service automation, consisting of three core product modules: Chat agent (chat-based AI automation via web widget), Email agent (email and ticket automation via workflow builder), and AI Insights (analytics dashboard). All products are powered by the proprietary EbbotGPT AI engine with multi-LLM architecture and EU-sovereign models. The platform supports integration with existing service stacks (TOPdesk, Salesforce, Zendesk, Teams, WhatsApp, Slack) and emphasizes compliance with EU AI Act and GDPR requirements.
Differentiator
Problem solved
Functional benefit
Brands
- EbbotGPT: Proprietary AI engine powering Ebbot's service automation solutions with EU-sovereign, service-tuned AI models designed for organizations under strict data and compliance requirements such as the AI Act and GDPR.
Products and services
- Chat agent AI-powered chat automation solution enabling 24/7 availability, faster issue resolution, and consistent answers. Deployed as a chat widget via JavaScript on customer websites with configurable persona, knowledge base integration, and seamless human handover capabilities.
- Email agent AI-powered solution for automating email and ticket handling in service operations. Reduces manual work by drafting replies, sorting requests, and moving cases forward, and includes an agentic workflow builder for custom automation flows.
- AI Insights Analytics dashboard providing visibility into customer queries, automation efficiency, and service improvement opportunities. Analyzes chat conversation data to identify patterns and metrics including resolution rates, one-touch resolution percentages, and operational KPIs.
- EbbotGPT Proprietary AI engine powering all Ebbot agents. Multi-LLM architecture with EU-sovereign, service-tuned AI models. Provides hallucination safeguards, knowledge retrieval (RAG), persona configuration, and integration with external knowledge sources via API, including Model Context Protocol (MCP) support.
Quantifiable outcome
- 30% OPEX savings for service teams using Ebbot
- +11 more outcomes
Companies that use Hello Ebbot
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles2 records
Hello Ebbot technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability7 records
Feature15 records
Hello Ebbot partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- TOPdeskcoreEbbot integrates with TOPdesk for unified customer service management. The integration allows AI agents to leverage TOPdesk knowledge articles as a knowledge source via API connection, and supports incident creation and handover flows. Multiple customer deployments (e.g., Anglia Ruskin University) use Ebbot combined with TOPdesk.
- ZendeskcoreZendesk integration available in Ebbot's Chat platform for channel integration (live chat) and Automations platform. Enables ticket reply automation via Zendesk Ticket Reply App.
- SalesforcecoreSalesforce integration available in the Ebbot Chat platform for channel integration, enabling Salesforce users to leverage Ebbot's AI agents for chat.
- Microsoft TeamscoreMicrosoft Teams channel integration allows chat users to respond to chats originating from Teams within the Ebbot Live Chat interface. SSO via Microsoft Active Directory supported.
- SlackcoreSlack integration for channel integration enabling chat agents to receive and respond to Slack conversations. Also available as outgoing webhook notification channel.
- WhatsAppcoreWhatsApp channel integration in Ebbot Chat platform allows AI agents to respond to end users via WhatsApp.
- Facebook MessengercoreFacebook Messenger channel integration in Ebbot Chat platform for AI-powered customer support via Messenger.
- SharePointcoreSharePoint API integration for EbbotGPT Knowledge, allowing SharePoint sites to be used as AI agent knowledge sources. Includes dedicated app package for SharePoint deployment and subdomain manager for cross-subdomain chat sessions.
- Google CloudcoreGoogle Cloud hosting for Ebbot platform in EU (v2.ebbot.app) and North America (ca.ebbot.app) environments, providing infrastructure for AI services and real-time communication.
- OVHcloudcoreOVHcloud (France) hosting for Ebbot EU environment (ebbot.eu), providing EU-based infrastructure for enterprise data sovereignty.
Scale indicators16 records
Recent moves6 records
Expansion highlights6 records
Hello Ebbot competitors and assessment
Company assessmentDirect peers
- boost.ai: Norwegian-headquartered conversational AI platform specializing in enterprise customer service automation for Nordic financial services, telecom, and public sector. Most directly comparable peer given Nordic origin, regulated-vertical focus, and virtual agent product overlap with Ebbot.
- Ada: AI-powered customer service automation platform serving enterprise B2B brands with branded AI agents. Comparable in product positioning (agentic AI for CX), target market (mid-market and enterprise), and channel-coverage approach.
- Cognigy: Enterprise conversational and agentic AI platform with multi-LLM architecture, voice and chat automation, and pre-built enterprise integrations. Closest peer on architecture (multi-LLM, agentic AI) and enterprise CX focus.
- Inbenta: Conversational AI and knowledge management platform serving enterprise customer service, with emphasis on multilingual NLP and regulated industries. Comparable peer in the EU enterprise AI agent space.
Broad incumbents
- Intercom: Broad customer service platform with Fin AI agent for automated chat resolution across SMB and mid-market. Overlaps in chat automation but serves as a much larger incumbent suite buyer benchmark.
- Zendesk: Global CX platform with Zendesk AI for automated ticket triage and reply, and an ecosystem of AI partner apps (where Ebbot has a Core integration). Comparable as the incumbent platform Ebbot integrates with and competes against in the AI-for-service category.
- Genesys: Large CCaaS and customer experience platform with native AI agents, orchestration, and a partner marketplace where Ebbot is listed. Comparable as a major incumbent in AI-enabled customer service delivery.
- LivePerson: Enterprise conversational AI and messaging platform for customer service at large brands. Comparable on channel-agnostic AI agents and large-enterprise CX use cases; serves as a market benchmark for the category.
Emerging players
- OneReach.ai: Agentic AI platform for customer and employee service automation with multi-modal and workflow builder capabilities. Comparable on agentic AI architecture and workflow/no-code builder approach.
Regional players
- Puzzel: Nordic-headquartered CCaaS and customer service platform with AI capabilities, primarily serving UK and Scandinavian enterprises. Comparable as a regional incumbent offering overlapping chat and AI features in Ebbot's home market.
Market position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Hello Ebbot social profiles
Digital presenceHello Ebbot compliance and trust
Trust signalCompliance2 records
Hello Ebbot financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hello Ebbot leadership team
Management profileNumber of profiles
Profiles2 records
Hello Ebbot funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hello Ebbot M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hello Ebbot
What does Hello Ebbot do?
Hello Ebbot (Ebbot) develops an agentic AI platform for customer service automation. The platform includes a Chat agent for website-based conversational support, an Email agent for ticket automation, an AI Insights analytics dashboard, and an Automations workflow builder, all powered by the proprietary EbbotGPT AI engine with EU-sovereign models designed for GDPR and EU AI Act compliance.
Is Hello Ebbot a public or private company?
Hello Ebbot is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hello Ebbot founded?
Hello Ebbot was founded in 2018. It employs 11 to 50 people.
Where is Hello Ebbot based?
Hello Ebbot is headquartered in Stockholm, Sweden, in the Europe region.
How does Hello Ebbot make money?
One revenue line is on record: saaS Subscription (Platform Licensing).
Who are Hello Ebbot's main competitors?
Direct peers on record are boost.ai, Ada, Cognigy and Inbenta. Broad incumbents are Intercom, Zendesk, Genesys and LivePerson. OneReach.ai is listed as an emerging player. Puzzel is listed as a regional player.
Does Hello Ebbot have an API?
Yes. Ebbot offers multiple public APIs: EbbotGPT API for AI engine integration, Chat API for chat widget control (including Chat Widget API with hooks and methods like create, destroy, sendMessage, triggerScenario), SMS API for sending messages (POST https://api.ebbot.ai/sms/v1 with x-api-key authentication), Automations API for workflow integration, and incoming/outgoing webhooks for chat events. The platform supports API keys (public/private key pairs) with configurable expiration dates, and rate limits apply (20 requests per minute for Chats API). Documentation available at docs.ebbot.ai with developer resources including SDK for Integrations (Integrations SDK for building workflow servers). MCP (Model Context Protocol) support is documented as available in Ebbot configurations. Developer documentation is at docs.ebbot.ai/ebbot-docs.
What industry is Hello Ebbot in?
Hello Ebbot's product category is Conversational AI Platform. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 541511 and its SIC code is 7372.