Eventus Solutions Group
Eventus Solutions Group is a US-based consultancy founded in 2009, headquartered in Englewood, Colorado, with 101-250 employees. It helps enterprise clients optimize customer engagement across contact centers and digital channels, delivering transformation and managed services across seven verticals, led by financial services.
- Company typePublic
- Founded2009
- HeadquartersEnglewood, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Eventus Solutions Group does
Eventus Solutions Group is a US-based professional services firm founded in 2009 and headquartered in Englewood, Colorado, with 101-250 employees. According to its firmographic record, the company helps clients optimize how they engage with customers across contact centers and digital channels, operating as a privately held for-profit entity.
The input data associates Eventus's customer engagement delivery stack with the Navixus™ suite, a 360° digital transformation suite that operates under a '4D Approach' (Define, Design, Develop, Deploy) and is organized into six Centers of Excellence: Consulting, Technology Enablement, Analytics, CX Technology, Operational Excellence, and Managed Technology. The offering targets large enterprises and spans customer-facing solutions (contact center platforms, engagement desktops, CCaaS migration) through back-office workforce management, quality, big data, and analytics dashboards. Documented outcome claims include 37% voice call deflection for a financial firm via CCaaS, $3.45M in annual savings for a media entertainment CX transformation, $30M in savings for an Australian telecom through cognitive AI, and 76K+ leads generated through a metaverse banking modernization.
The business model is enterprise services-led, with direct enterprise sales engagement and delivery-led go-to-market. Pricing is not publicly disclosed. The company serves seven verticals — Banking & Financial Services (primary), Telecommunications, Healthcare & Life Sciences, Media & Entertainment, Retail & Consumer Goods, Online Brokerage, and Manufacturing — addressing pain points around legacy contact center systems, rising customer demands, and the need for automation. Navixus™ is registered as a trademark and was launched as a Tech Mahindra Business Process Services business unit in 2022.
Eventus Solutions Group firmographics
Firmographics- Name
- Eventus Solutions Group
- Legal name
- Tech Mahindra Limited
- Website
- https://eventusg.com
- Company type
- Public
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Eventus Solutions Group is a US-based consultancy founded in 2009, headquartered in Englewood, Colorado, with 101-250 employees. It helps enterprise clients optimize customer engagement across contact centers and digital channels, delivering transformation and managed services across seven verticals, led by financial services.
- Ownership category
- akta.pro rank
Eventus Solutions Group industry classification
Industry- Product category
- Customer Experience & Contact Center Services
- NAICS
- Management Consulting Services (54161)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
Keywords
Where Eventus Solutions Group is headquartered
LocationHeadquarters
- HQ city
- Englewood
- HQ country
- United States
- HQ region
- North America
Markets served
Eventus Solutions Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Distribution channels2 records
Marketing channels4 records
Eventus Solutions Group product offering
Product offeringCore offering
Eventus Solutions Group helps its clients optimize how they engage with their customers in contact centers and digital channels. It delivers customer experience transformation across consulting, technology enablement, analytics, CX technology, operational excellence, and managed technology services, supported by AI/ML, predictive analytics, and contact-center modernization capabilities. The firm primarily serves banking & financial services, telecommunications, healthcare, media, retail, online brokerage, and manufacturing enterprises.
Product overview
Navixus™ is Tech Mahindra's comprehensive 360° digital transformation suite for business process services. The platform operates through six Centers of Excellence (Consulting, Technology Enablement, Analytics, CX Technology, Operational Excellence, and Managed Technology) delivering a holistic 4D approach (Define, Design, Develop, Deploy). Offerings span customer-facing contact center solutions and engagement desktops to back-office workforce management, quality management, big data management, and analytics dashboards.
Differentiator
Problem solved
Functional benefit
Brands
- Navixus™: A 360° digital transformation suite under Tech Mahindra BPS (Business Process Services) that enables businesses to innovate, automate and accelerate customer journeys. It offers services across consulting, technology enablement, analytics, CX technology, operational excellence, and managed technology through Centers of Excellence.
Products and services
- Navixus™ A 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys. Offers end-to-end solutions through a 4D approach (Define, Design, Develop, Deploy) covering customer-facing and back-office requirements.
- Navixus™ Consulting CoE Strategic consulting center focused on understanding current business processes and creating optimization maps to reach desired 'to-be' state.
- Navixus™ Technology Enablement CoE Improves efficiency, optimizes manpower utilization and cost of business, and enhances CX and employee engagement through automation solutions.
- Navixus™ Analytics CoE Advanced analytics capabilities delivering cutting edge AI/ML solutions for proactive and predictive operations.
- Navixus™ CX Technology CoE Best-in-class contact centre and engagement desktop solutions to deliver hyper-personalized customer experiences.
- Navixus™ Operational Excellence CoE Leverages proven frameworks and enabling tools to empower workforce and increase overall productivity.
- Navixus™ Managed Technology CoE Experience and expertise coupled with latest technologies for management, support, optimization, and customer experience.
Quantifiable outcome
- 37% voice call deflection for a financial firm through CCaaS implementation
- +3 more outcomes
Companies that use Eventus Solutions Group
Customer profileSegments7 records
Ideal customer profiles4 records
Eventus Solutions Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature2 records
Eventus Solutions Group partnerships and signals
Strategic signalRecent moves3 records
Expansion highlights4 records
Eventus Solutions Group competitors and assessment
Company assessmentDirect peers
- Concentrix Corporation: Global customer experience and BPO services firm operating large-scale contact centers across BFSI, telecom, healthcare, and retail — directly comparable as a customer engagement/CX services peer to Eventus Solutions Group.
- TTEC Holdings: CX and digital customer engagement services provider serving enterprise clients in financial services, healthcare, and telecom with contact center operations and digital transformation capabilities — direct comparable to Eventus.
- Teleperformance: One of the world's largest outsourced customer experience management companies, providing omnichannel contact center, digital, and CX consulting services to enterprises across industries — directly comparable to Eventus.
- Foundever (formerly Sitel Group): Global CX solutions and contact center outsourcing provider serving enterprise clients in BFSI, healthcare, retail, and tech — a direct peer in the contact center / customer engagement services space.
- Alorica: Privately-held customer service and contact center outsourcing provider serving financial services, healthcare, retail, and technology clients globally — closely comparable to Eventus in business model and customer base.
- Startek: Global customer experience and contact center outsourcing company serving BFSI, telecom, healthcare, and consumer products clients — a comparable mid-scale CX services peer to Eventus.
- Sutherland Global Services: Digital transformation and business process services company specializing in customer experience, analytics, and AI-enabled contact center operations — directly comparable to Eventus's services portfolio.
Broad incumbents
- Genesys: Major cloud contact center platform vendor whose CCaaS, workforce engagement, and AI services are deployed across BFSI, telecom, and healthcare — a broader incumbent in the same customer engagement category where Eventus delivers implementation and transformation services.
- Five9: Cloud contact center software provider serving enterprise customers in financial services, healthcare, and retail — a broader incumbent platform peer whose solutions Eventus often deploys and configures.
- Infosys BPM: Large-scale Indian IT services business process management arm offering customer service, contact center, and digital CX transformation services globally — comparable as a broader incumbent and potential parent-affiliate peer given the Tech Mahindra connection in Eventus's data.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Eventus Solutions Group social profiles
Digital presenceEventus Solutions Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Eventus Solutions Group leadership team
Management profileNumber of profiles
Profiles2 records
Eventus Solutions Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Eventus Solutions Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Eventus Solutions Group
What does Eventus Solutions Group do?
Eventus Solutions Group helps its clients optimize how they engage with their customers in contact centers and digital channels. It delivers customer experience transformation across consulting, technology enablement, analytics, CX technology, operational excellence, and managed technology services, supported by AI/ML, predictive analytics, and contact-center modernization capabilities. The firm primarily serves banking & financial services, telecommunications, healthcare, media, retail, online brokerage, and manufacturing enterprises.
Is Eventus Solutions Group a public or private company?
Eventus Solutions Group is a public company. It is classified as unknown and is currently operating.
When was Eventus Solutions Group founded?
Eventus Solutions Group was founded in 2009. It employs 101 to 250 people.
Where is Eventus Solutions Group based?
Eventus Solutions Group is headquartered in Englewood, United States, in the North America region.
Who are Eventus Solutions Group's main competitors?
Direct peers on record are Concentrix Corporation, TTEC Holdings, Teleperformance, Foundever (formerly Sitel Group), Alorica, Startek and Sutherland Global Services. Broad incumbents are Genesys, Five9 and Infosys BPM.
Does Eventus Solutions Group have an API?
No public API is recorded for Eventus Solutions Group.
What industry is Eventus Solutions Group in?
Eventus Solutions Group's product category is Customer Experience & Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 54161 and its SIC code is 8742.