CTS Software
CTS Software, operating as TripMaster, provides cloud-based scheduling, dispatching, billing, and fleet-tracking software for NEMT, paratransit, public transit, and healthcare transportation agencies across North America as a subsidiary of Transit Technologies.
- Company typePrivate
- Founded1982
- HeadquartersSwansboro, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What CTS Software does
CTS Software, operating under the TripMaster brand, is a Wilmington, North Carolina-based provider of cloud-based software for Non-Emergency Medical Transportation (NEMT), paratransit, public transit, PACE, senior living, and healthcare transportation operations. Founded in 1982 as CTS Management Company and incorporated as CTS Software in 1986, the company has served North American transit providers for over four decades and operates as a subsidiary of Transit Technologies, a diversified mobility-technology conglomerate whose portfolio (Ecolane, busHive, Passio, FASTER, TripShot, MJM Innovations) collectively serves more than 3,000 clients worldwide.
The TripMaster platform is a modular, web-based suite whose core modules include automated scheduling and dispatching, automated vehicle location (AVL) with real-time GPS tracking, the ParaScope driver mobile application (iOS/Android), an Integrated Voice Response system, the recently launched Intelligent Voice Assistant (IVA) for conversational trip management, TripView live-streaming safety cameras, the AI-powered Wheelchair Guardian computer-vision solution, NEMT billing, routing, and dispatch software, Transit Workforce Management, Managed Eligibility, and a Data Analytics Studio. Real-time interfaces with the major US NEMT brokers—MTM, ModivCare, Alivi, Access2Care, OneCall, Veyo, and Southeastrans—enable automated trip import and batch billing submission; TripMaster is the only software product designated Premier Partner by four of these brokers.
CTS sells on a month-to-month SaaS subscription with custom pricing tied to fleet size, selected modules, and office-staff seats, with an initial training fee and a 90-day money-back guarantee on new accounts. Go-to-market is sales-led, with Account Executives conducting live demos, configuring customer databases, and providing on-site or online training; distribution is augmented by broker referrals and a content-marketing engine (blog, case studies, ROI calculator). Customers are predominantly government transit agencies, NEMT providers, and healthcare organizations such as WelbeHealth and Cano Health, with deployments ranging from small three-vehicle operations to multi-state fleets of 200+ vehicles.
CTS Software firmographics
Firmographics- Name
- CTS Software
- Legal name
- CTS Software
- Website
- https://tripmastersoftware.com
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CTS Software, operating as TripMaster, provides cloud-based scheduling, dispatching, billing, and fleet-tracking software for NEMT, paratransit, public transit, and healthcare transportation agencies across North America as a subsidiary of Transit Technologies.
- Ownership category
- akta.pro rank
CTS Software industry classification
Industry- Product category
- Non-Emergency Medical Transportation Software
- NAICS
- Special Needs Transportation (485991), Bus and Other Motor Vehicle Transit Systems (485113)
- SIC
- Transportation Services (4700), Services-Health Services (8000)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)
- akta.pro secondary industries
- Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF), Special Needs & Senior Transportation Services (TLAFAKAI)
Keywords
Where CTS Software is headquartered
LocationHeadquarters
- HQ city
- Swansboro
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CTS Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Monthly subscription-based software-as-a-service model with month-to-month flexibility. No upfront costs besides initial training fee. Pricing varies based on fleet size, feature requirements, and number of office staff users. Updates provided every 2-3 weeks at no additional charge.
- Transaction-based Billing Services: Electronic billing module with API integrations to brokers, Medicaid, and insurance providers. Automates invoice generation and submission for completed trips.
- Professional Services (Training): Initial training fees charged separately from subscription. On-site and online training options available. 90-day money-back guarantee on maintenance and support fees for new customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom modular pricing based on fleet size and features |
| Unit Pricing | Monthly | Modular add-on features |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
CTS Software product offering
Product offeringCore offering
CTS Software's TripMaster is a web-based, modular Non-Emergency Medical Transportation (NEMT) software suite delivered as SaaS, providing automated scheduling, dispatching, billing, reporting, real-time GPS vehicle tracking, driver mobile applications, and trip broker integrations for public and private transit agencies across North America. The platform serves operations ranging from a single vehicle to hundreds, with 30+ years of specialized NEMT domain expertise and direct integration with major Medicaid trip brokers such as ModivCare, MTM, Alivi, and Access2Care.
Product overview
CTS Software (TripMaster) offers a cloud-based, modular NEMT software suite designed for Non-Emergency Medical Transportation, paratransit, public transit, PACE, senior living, and healthcare transportation operations. The core TripMaster platform serves as the central hub with modular add-ons including ParaScope (driver mobile app), TripView Camera (safety cameras), NEMT Billing Software, NEMT Routing Software, NEMT Dispatch Software, Interactive Voice Response, Intelligent Voice Assistant (IVA), TripPass (payment), Microtransit, and Transit Workforce Management. The software supports operations ranging from 1 vehicle to hundreds, offering on-demand and small-scale fixed-route capabilities with integrations to major trip brokers (ModivCare, MTM, Alivi, Access2Care) and healthcare systems.
Differentiator
Problem solved
Functional benefit
Products and services
- TripMaster Full-service NEMT and paratransit software suite for public and private transit agencies, providing automated scheduling, dispatching, billing, reporting, real-time vehicle tracking, and trip broker integrations. Supports operations from a single vehicle to hundreds of vehicles and is sold on a month-to-month SaaS subscription.
- ParaScope
Quantifiable outcome
- Cut workload in half for Mitchell County Transportation, NC
- +5 more outcomes
Companies that use CTS Software
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles2 records
CTS Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature9 records
CTS Software partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, secondary and flagship.
- ModivCare (formerly LogistiCare)coreModivCare is one of the leading trip brokers in the NEMT industry. TripMaster holds Premier and Preferred Partner status with ModivCare, providing real-time interface for importing trips and submitting billing directly from TripMaster. TripMaster is the only software product to be named Premier and Preferred Partner by ModivCare.
- AlivicoreAlivi is a leading trip broker in the NEMT industry. TripMaster is named Premier and Preferred Partner by Alivi, one of only three brokers to grant this status to TripMaster.
- OneCallcoreOneCall is a leading trip broker in the NEMT industry. TripMaster is named Premier and Preferred Partner by OneCall, one of only three brokers to grant this status.
- MTMcoreMTM is one of the most well-known trip brokers in the NEMT industry. TripMaster has been chosen as a Premier Partner by MTM, with seamless integration allowing agencies to import trips and submit billing efficiently.
- Access2CarecoreAccess2Care is a major trip broker in the NEMT industry. TripMaster has been selected as a Premier Partner by Access2Care, enabling efficient broker integration for transit providers.
- VeyosecondaryVeyo is mentioned as one of the major brokers integrated with TripMaster's software. The integration allows agencies to import trips and submit billing to Veyo through TripMaster.
- SoutheastranssecondarySoutheastrans is one of the major brokers integrated with TripMaster. The real-time interface allows transit providers to work seamlessly with Southeastrans.
- Transit TechnologiesflagshipTransit Technologies is the parent company of TripMaster. TripMaster is part of Transit Technologies' integrated portfolio of mobility solutions including Ecolane, busHive, Passio, FASTER, TripShot, and MJM Innovations. The portfolio serves over 3,000 clients worldwide.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
CTS Software competitors and assessment
Company assessmentBroad incumbents
- Hastus (GIRO): Long-standing transit scheduling and operations software vendor used by larger public transit agencies; competes with TripMaster in agencies that consolidate paratransit and fixed-route into a single procurement.
- Trapeze (Verra Mobility): Established fixed-route and paratransit software suite within Verra Mobility. Competes with TripMaster in public transit agencies that bundle paratransit with fixed-route planning.
- Cubic Transportation Systems: Large incumbent in transit fare collection, real-time passenger information, and operations. Competes indirectly in transit agencies that prefer single-vendor procurement rather than best-of-breed modules like TripMaster.
- Passio Technologies: Transit ITS and fixed-route software vendor and sister company inside Transit Technologies. Competes with and complements TripMaster across the Transit Technologies portfolio, especially in agencies needing both fixed-route and NEMT.
Direct peers
- Ecolane: Direct NEMT and paratransit scheduling/dispatch SaaS competitor. Notably a sister company inside the Transit Technologies portfolio alongside TripMaster, sharing go-to-market motions and broker integration capabilities.
- RouteMatch (ModivCare / Veradigm): Direct competitor in NEMT and paratransit software, acquired by ModivCare (formerly LogistiCare). Competes head-to-head with TripMaster for broker-integrated NEMT agencies across the same ModivCare ecosystem.
Emerging players
- Spare: Modern, cloud-native paratransit and microtransit platform competing with TripMaster for on-demand NEMT and paratransit agencies, particularly digitally native transit authorities and brokers.
- Optibus: AI-driven transit scheduling and operations platform. Increasingly overlapping with TripMaster on the paratransit/NEMT side as Optibus expands beyond fixed-route, though optimized for different operational models.
- Token Transit: Mobile fare payment and trip management platform for transit agencies; overlaps with TripMaster on rider-facing ticketing and microtransit use cases, particularly for smaller and mid-sized transit agencies.
- DispatchBot: NEMT dispatch and scheduling SaaS that competes for the same small and mid-sized NEMT provider segment TripMaster targets. Notably, a former DispatchBot trainer now works at CTS Software, indicating direct talent market overlap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
CTS Software social profiles
Digital presenceCTS Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
CTS Software leadership team
Management profileNumber of profiles
Profiles7 records
CTS Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CTS Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CTS Software
What does CTS Software do?
CTS Software's TripMaster is a web-based, modular Non-Emergency Medical Transportation (NEMT) software suite delivered as SaaS, providing automated scheduling, dispatching, billing, reporting, real-time GPS vehicle tracking, driver mobile applications, and trip broker integrations for public and private transit agencies across North America. The platform serves operations ranging from a single vehicle to hundreds, with 30+ years of specialized NEMT domain expertise and direct integration with major Medicaid trip brokers such as ModivCare, MTM, Alivi, and Access2Care.
Is CTS Software a public or private company?
CTS Software is a private company. It is classified as corporate owned and is currently operating.
When was CTS Software founded?
CTS Software was founded in 1982. It employs 51 to 100 people.
Where is CTS Software based?
CTS Software is headquartered in Swansboro, United States, in the North America region.
How does CTS Software make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are transaction-based Billing Services and professional Services (Training).
Who are CTS Software's main competitors?
Broad incumbents on record are Hastus (GIRO), Trapeze (Verra Mobility), Cubic Transportation Systems and Passio Technologies. Direct peers are Ecolane and RouteMatch (ModivCare / Veradigm). Emerging players are Spare, Optibus, Token Transit and DispatchBot.
Does CTS Software have an API?
No public API is recorded for CTS Software.
What industry is CTS Software in?
CTS Software's product category is Non-Emergency Medical Transportation Software. Its primary akta.pro industry code is TLAFAKAB, Non-Emergency Medical Transportation (NEMT) Providers, with a secondary code of TLAFAKAF, Managed Transportation Programs (Health Plans/MCOs/TPAs). Its NAICS code is 485991 and its SIC code is 4700.