Alivi
Alivi Health is a Miami-based, privately-held benefits manager that consolidates non-emergency medical transportation, specialty clinical benefits, and multi-wallet card programs into one white-labeled platform for Medicaid and Medicare Advantage health plans.
- Company typePrivate
- Founded2016
- HeadquartersDoral, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Alivi does
Alivi Health is a Miami-based, privately-held healthcare benefits manager that operates as a fully delegated, integrated platform for Medicaid managed care organizations and Medicare Advantage health plans. The company's core function is consolidating three traditionally siloed supplemental benefit categories — non-emergency medical transportation (NEMT), specialty clinical benefits (vision, podiatry, physical/occupational/speech therapy, ABA, acupuncture, chiropractic), and a multi-wallet card program — into a single white-labeled technology platform branded per health plan partner.
The underlying technology stack centers on the proprietary EpicRide platform, which handles trip booking, real-time GPS tracking across rideshare, curb-to-curb, door-to-door, wheelchair, and stretcher modes, provider credentialing, claims processing, and performance reporting. Member-facing touchpoints include the AliviRide mobile app (4.9/5 rated) and the CareTrip app, plus a secure member portal; providers access the system via the EpicRide provider portal and a dedicated Provider Portal for credentialing and payments. Reported operational metrics include 0.07% missed trips (vs. a 0.2% goal), 98%+ on-time performance, 0.03% complaint rate, a 98% clean claim rate, and a 90%+ digitization rate. The card benefits solution supports multiple configurable wallets with monthly/quarterly/annual loads across 67,000+ participating merchants.
Alivi makes money through managed services arrangements with health plans — per-trip fees, administrative fees, and capitated payments for specialty networks — plus transaction-based revenue on the card program. Named enterprise customers include Humana, WellCare (Centene), Sunshine Health, CarePlus (Humana), AvMed, Devoted, Gold Kidney, Longevity, Prominence, and Solis. The company doubled in size in late 2024 following two landmark Florida contracts and is hiring ~250 employees to support expansion, with additional product extensions into optometry and digital-health-enabled podiatry signaling continued cross-sell into existing accounts.
Alivi firmographics
Firmographics- Name
- Alivi
- Legal name
- Alivi Health
- Website
- https://alivi.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Alivi Health is a Miami-based, privately-held benefits manager that consolidates non-emergency medical transportation, specialty clinical benefits, and multi-wallet card programs into one white-labeled platform for Medicaid and Medicare Advantage health plans.
- Ownership category
- akta.pro rank
Alivi industry classification
Industry- Product category
- Healthcare Benefits Management (Medicaid/Medicare Advantage supplemental benefits)
- NAICS
- Health and Welfare Funds (525120), Direct Health and Medical Insurance Carriers (524114)
- SIC
- Insurance Agents, Brokers & Service (6411), Hospital & Medical Service Plans (6324), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Eligibility, Enrollment & Benefits Administration (HLAEALAH)
Keywords
Where Alivi is headquartered
LocationHeadquarters
- HQ city
- Doral
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Alivi business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Transportation Benefit Management: Alivi serves as a non-emergency medical transportation (NEMT) broker, managing transportation services for Medicaid and Medicare Advantage health plan members. Revenue generated through administrative fees, per-trip management fees, or capitated arrangements with health plans.
- Specialty Benefits Administration: Provides end-to-end utilization management for specialty clinical benefits including Podiatry, Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, Vision, Acupuncture, and Chiropractic. Operates as a fully delegated benefit manager for clinical and non-clinical provider networks.
- Card/Benefit Card Programs: Offers card benefits solution with multiple configurable wallets, plan-branded portals, mobile apps, marketplace, and OTC products. Supports monthly, quarterly, and annual benefit loads with scan/swipe functionality.
- Value-Based Programs: Offers value-based programs including full risk capitation along with contractually guaranteed performance standards and service levels. Revenue tied to health outcomes and quality metrics.
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Alivi product offering
Product offeringCore offering
Alivi Health is a fully delegated healthcare benefits manager that operates a unified platform combining non-emergency medical transportation (NEMT), capitated specialty clinical benefits (Vision, Podiatry, Physical/Occupational/Speech Therapy, ABA, Acupuncture, Chiropractic), and a multi-wallet card benefits program. It contracts with Medicaid managed care plans and Medicare Advantage plans to administer these benefits on their behalf, leveraging proprietary technology (EpicRide, AliviRide, CareTrip) with real-time GPS, provider credentialing, claims processing, and member-facing apps.
Product overview
Alivi Health operates as an integrated supplemental benefit solutions company offering three core product categories: (1) Card Benefits Solution - a single-card platform with multiple configurable wallets supporting monthly/quarterly/annual loads and over 67k merchant access; (2) Transportation Services (NEMT) - non-emergency medical transportation with real-time GPS tracking across multiple modes (rideshare, wheelchair, stretcher, door-to-door) achieving 98%+ on-time performance; and (3) Specialty Benefits - capitated clinical provider networks covering Vision, Podiatry, Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, Acupuncture, and Chiropractic. The technology stack includes member-facing mobile apps (AliviRide and CareTrip), the EpicRide provider portal for trip scheduling and management, a Provider Portal for credentialing and claims, and Marketplace Technology for OTC product access. All benefits are consolidated through a single integrated platform branded to each health plan partner.
Differentiator
Problem solved
Functional benefit
Brands
- AliviRide: Mobile app for health plan members to schedule and manage non-emergency medical transportation trips.
- EpicRide
- CareTrip
Products and services
- Non-Emergency Medical Transportation (NEMT) Services Non-emergency medical transportation solution for health plan members with real-time GPS tracking across rideshare, curb-to-curb, door-to-door, wheelchair, and stretcher modes. Includes 24/7 trip booking, on-time performance of 98%+, a missed trip rate of 0.07%, and a complaint rate of 0.03%.
- Specialty Benefits Administration End-to-end delegated utilization management and capitated clinical network administration covering Vision, Podiatry, Physical Therapy, Occupational Therapy, Speech Therapy, ABA Therapy, Acupuncture, and Chiropractic for health plan members.
- Card Benefits Solution Single card-based benefit solution managing multiple highly configurable wallets on one card with monthly, quarterly, and annual loads and scan or swipe functionality. Includes plan-branded web portal, mobile app, marketplace, and OTC products across more than 67,000 participating merchants.
- AliviRide Mobile Application Member-facing mobile application for iOS and Android enabling health plan members to book, schedule, and live-track non-emergency medical transportation trips, view transactions, and submit mileage reimbursement with GPS tracking (rated 4.9/5).
- CareTrip Mobile Application Mobile application for health plan members to manage healthcare transportation benefits, including trip scheduling, wheelchair and stretcher services, return ride activation, trip status monitoring, and technical support.
- EpicRide Transportation Platform Provider-facing technology platform that enables medical facilities and transportation providers to schedule, manage, and track NEMT trips with features for standing orders, multi-destination trips, real-time tracking, and administrative account management.
- Provider Portal Web-based portal for transportation and specialty providers to manage credentials, submit documentation, access resources, handle trip management, and process payments.
- Member Portal Secure online portal for members to locate network providers, view recent transactions, view or print statements, replace lost or stolen cards, access marketplace, and receive alerts.
Quantifiable outcome
- 0.07% missed trip rate (vs. <0.2% industry goal)
- +6 more outcomes
Companies that use Alivi
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles1 record
Alivi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
Alivi partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- CarePlus Health PlanscoreCarePlus Health Plans awarded its Optometry benefit to Alivi Health, effective April 1, 2026. This expands an existing relationship where Alivi provides other specialty benefits. The partnership reinforces Alivi's role as a trusted partner for value-based solutions and enables consolidation of multiple benefits through Alivi's integrated platform.
- PodimetricscoreAlivi Health partnered with Podimetrics to incorporate their virtual care solution and SmartMat remote monitoring device within Alivi's specialty benefits portfolio. Podimetrics provides diabetic foot health monitoring through temperature measurement on the bottom of the foot, helping identify risks early and prevent foot ulcers and amputations. Alivi will offer this through their podiatry benefit to enhance care for members with complex diabetes.
- LyftsupportingAlivi integrates with Lyft as a transportation network company option within their NEMT services. Lyft is referenced as one of the independent providers available when members require non-emergency medical transportation.
- UbersupportingAlivi integrates with Uber as a transportation network company option within their NEMT services. Uber is referenced as one of the independent providers available when members require non-emergency medical transportation, contracted through EpicRide platform.
- NEMT Insurance ProgramsupportingAlivi directs contracted NEMT transportation providers to NEMT Insurance Program (nemtinsuranceprogram.com) for tailored insurance protection, financing, and risk-management support.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Alivi competitors and assessment
Company assessmentDirect peers
- Modivcare: Largest US non-emergency medical transportation broker and integrated benefit manager, serving Medicaid and Medicare Advantage plans with NEMT, personal care, and monitoring services—directly comparable to Alivi's core NEMT management business, but at national scale.
- MTM (Medical Transportation Management): Specialized NEMT broker and management company serving state Medicaid agencies and managed care plans across multiple states, offering comparable trip management, network management, and quality reporting functions to Alivi.
- Access2Care (Global Medical Response): NEMT brokerage division of Global Medical Response serving Medicaid and Medicare health plans; competes head-to-head with Alivi on Florida and multi-state RFPs and is where Alivi's new VP Scott Ghan previously led.
Broad incumbents
- Uber Health: Uber's non-emergency medical transportation arm serving health plans and providers with on-demand rides; underpins Alivi's transportation network as a key integration partner and is a potential long-term competitive threat as it expands broker-like services.
- Change Healthcare (now Optum): Large healthcare technology and benefits administration platform that processes claims and manages provider networks at scale—a much broader incumbent that competes for payer IT and admin outsourcing spend adjacent to Alivi.
- Lyft Healthcare: Lyft's healthcare-focused rideshare offering that supplies NEMT capacity to brokers like Alivi while also selling directly to payers; a major channel partner and potential competitor for Alivi's Florida Medicaid contracts.
Emerging players
- SafeRide Health: Tech-forward NEMT platform broker serving managed care payers with a focus on intelligent trip routing and analytics—overlaps with Alivi's EpicRide platform on the technology-enabled NEMT broker thesis but at smaller scale.
- Solera Health: Integrated benefit manager that partners with health plans to deliver preventive health and chronic care programs through curated networks—comparable to Alivi's capitated specialty benefit model for vision, podiatry and therapy services.
- Roundtrip: Software platform for booking and managing NEMT rides for health systems and payers; comparable to Alivi's EpicRide booking and dispatch technology layer, though more focused on facility-led use cases.
Others
- CareMore Health (Aspire Health / Anthem): Integrated managed care delivery arm serving Medicaid and Medicare Advantage members with chronic care, transportation and supplemental benefits—an adjacent ecosystem player rather than a direct NEMT broker competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Alivi social profiles
Digital presenceAlivi compliance and trust
Trust signalCompliance5 records
Alivi financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alivi leadership team
Management profileNumber of profiles
Profiles11 records
Alivi funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alivi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alivi
What does Alivi do?
Alivi Health is a fully delegated healthcare benefits manager that operates a unified platform combining non-emergency medical transportation (NEMT), capitated specialty clinical benefits (Vision, Podiatry, Physical/Occupational/Speech Therapy, ABA, Acupuncture, Chiropractic), and a multi-wallet card benefits program. It contracts with Medicaid managed care plans and Medicare Advantage plans to administer these benefits on their behalf, leveraging proprietary technology (EpicRide, AliviRide, CareTrip) with real-time GPS, provider credentialing, claims processing, and member-facing apps.
Is Alivi a public or private company?
Alivi is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Alivi founded?
Alivi was founded in 2016. It employs 51 to 100 people.
Where is Alivi based?
Alivi is headquartered in Doral, United States, in the North America region.
How does Alivi make money?
Four revenue lines are on record. Transportation Benefit Management is the primary driver. The others are specialty Benefits Administration, card/Benefit Card Programs and value-Based Programs.
Who are Alivi's main competitors?
Direct peers on record are Modivcare, MTM (Medical Transportation Management) and Access2Care (Global Medical Response). Broad incumbents are Uber Health, Change Healthcare (now Optum) and Lyft Healthcare. Emerging players are SafeRide Health, Solera Health and Roundtrip. CareMore Health (Aspire Health / Anthem) is listed as an others.
Does Alivi have an API?
No public API is recorded for Alivi.
What industry is Alivi in?
Alivi's product category is Healthcare Benefits Management (Medicaid/Medicare Advantage supplemental benefits). Its primary akta.pro industry code is HLAEALAH, Eligibility, Enrollment & Benefits Administration. Its NAICS code is 525120 and its SIC code is 6411.