ServiceMaster DSI

What ServiceMaster DSI does

ServiceMaster DSI is a disaster restoration and cleaning services company that operates the ServiceMaster Restore franchise brand under ServiceMaster Brands LLC. The company provides professional restoration services for residential and commercial properties affected by water damage, fire and smoke damage, mold, storm damage, and odor issues, along with adjacent offerings in pre-loss planning, specialty cleaning, ancillary site services, carpet cleaning, and managed repair/reconstruction. Operations are delivered through a network of 400+ independently owned and operated franchise locations supplemented by corporate-owned branches, primarily serving the United States (with related entities in the UK and Canada). The company employs 251-500 people and maintains 24/7/365 emergency response capability with IICRC-certified technicians.

The underlying service delivery model relies on industrial-grade equipment — submersible pumps, wet/dry vacuums, professional moisture meters, thermal imaging cameras, and air quality sampling tools — combined with a structured three-step recovery methodology (assessment, mitigation, restoration). All customer-facing technicians hold IICRC certification, a sector-standard credential required or preferred by most major insurance carriers. The company also provides educational content, insurance continuing-education classes, and digital tools (blog, social media, SEO-optimized site) to support customer acquisition and insurance partner enablement.

Revenue is generated on a fee-for-service, per-job basis, with pricing determined after on-site damage assessment. The company works directly with major insurance carriers for claim documentation and billing, and commercial accounts with multi-location needs receive pre-approved rates and priority response under national-account agreements. Customer acquisition is driven by insurance carrier referrals, direct inbound contact (phone and website service requests), and a separate franchise sales channel that recruits new franchisees to expand the network. Customer segments span residential homeowners, commercial businesses across retail/office/industrial/institutional verticals, insurance agents and carriers, and national accounts.

Name

ServiceMaster DSI

Legal name

ServiceMaster Restore

Website

https://servicemasterrestore.com

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

251–500 employees

Short description

ServiceMaster DSI operates the ServiceMaster Restore franchise brand, providing 24/7 water, fire, mold, and storm damage restoration services to residential homeowners, commercial businesses, insurance carriers, and national accounts across 400+ US locations.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Home and Garden Equipment Repair and Maintenance (811411), Remediation Services (562910), Other Personal and Household Goods Repair and Maintenance (811490)

SIC

Services-Miscellaneous Repair Services (7600), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ)

Keywords

• Disaster restoration services
• Water damage restoration
• Fire damage cleanup
• Mold remediation services
• Commercial restoration services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Residential and Commercial Restoration Services: Fee-for-service restoration and remediation services for residential homeowners and commercial businesses experiencing property damage from water, fire, smoke, mold, storms, and disasters. Revenue is generated on a per-job basis based on scope of damage and services required. Services include damage assessment, water extraction, drying, dehumidification, cleaning, sanitization, odor removal, and structural restoration. The company works directly with insurance companies for claim processing.
2. Managed Repair and Reconstruction: Construction services to rebuild and restore damaged properties, including coordinating repairs from mitigation through final restoration. This includes drywall installation, flooring replacement, and full-scale rebuilding or remodeling services.
3. Pre-Loss Planning Services: Commercial planning services for businesses including risk assessment, response coordination, and documentation to proactively prepare for potential disasters, with pre-approved rates and priority response agreements.
4. Carpet Cleaning and Specialty Cleaning: Professional carpet cleaning and specialty cleaning services using restoration-grade equipment and advanced methods, often as part of post-disaster recovery or as standalone services.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

ServiceMaster DSI provides disaster restoration and cleaning services for residential and commercial properties, including water damage restoration, fire and smoke damage restoration, mold inspection and remediation, odor deodorization, and storm/disaster damage recovery. The offering is delivered through a franchise network of independently owned locations plus corporate-owned branches, available 24/7/365, and supported by IICRC-certified technicians, specialized restoration equipment, and direct relationships with major insurance carriers for claims coordination.

Product overview

ServiceMaster Restore is a restoration services company offering a comprehensive suite of disaster recovery solutions for both commercial and residential properties. The core offering consists of water damage restoration, fire and smoke damage restoration, mold inspection and remediation, odor damage/deodorization, and storm/disaster damage restoration. These core services are complemented by add-on modules including specialty services (board-up, reconstruction, packout, specialized cleaning), ancillary services (temporary lighting, restrooms, power, HVAC, fencing, dumpsters), pre-loss planning for commercial clients, carpet cleaning, and managed repair/construction services. The company operates through a franchise model with independently owned and operated locations, providing 24/7/365 response capability with over 65 years of industry experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration

Quantifiable outcome

• Response available 24/7/365 with rapid mobilization
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• BELFOR Property Restoration: BELFOR is the largest privately held disaster restoration and property recovery company in North America, offering water, fire, mold, and storm damage services to both residential and commercial customers. It is the most direct competitor to ServiceMaster Restore in scale and full-service scope.
• SERVPRO Industries: SERVPRO operates one of the largest franchise networks in the US for water, fire, mold, and storm damage restoration, with strong insurance referral relationships. Its franchise model, residential/commercial mix, and IICRC-certified technician base directly mirror ServiceMaster Restore's positioning.
• Paul Davis Restoration: Paul Davis is a national franchise restoration and reconstruction company serving residential and commercial clients after fire, water, mold, and storm damage. It competes head-to-head with ServiceMaster Restore in the franchise-restoration category, including insurance network programs.
• PuroClean: PuroClean is a franchise-based property damage restoration and remediation company covering water, fire, mold, and biohazard cleanup for residential and commercial customers. It is a smaller but directly comparable franchise competitor to ServiceMaster Restore.
• Rainbow International Restoration: Rainbow International is a Neighborly brand franchise network offering water, fire, and mold damage restoration services with similar insurance-driven GTM motion. It is a direct peer within the franchise restoration category.
• Steamatic: Steamatic is a national franchise provider of water, fire, and smoke damage restoration and cleaning services for residential and commercial properties. It is a comparable franchise peer in restoration and specialty cleaning.
• ServPro of [franchise units] / 1-800-BOARDUP: 1-800-BOARDUP is an emergency board-up and pre-mitigation service provider integrated with SERVPRO's franchise network. It overlaps with ServiceMaster Restore's specialty/board-up and emergency mitigation offering.

Regional players

• Allied Restoration Services: Allied Restoration is a regional (Western US) full-service restoration contractor for water, fire, mold, and storm damage serving both residential and commercial customers. It is comparable as a regional restoration operator competing for similar insurance-driven work.

Broad incumbents

• Servicemaster Clean: ServiceMaster Clean is a sister brand under ServiceMaster Brands offering commercial janitorial and specialty cleaning services. It is comparable as a sibling brand with shared parent infrastructure, distribution model, and overlap in commercial cleaning customers.

Others

• Frontier Adjusters: Frontier Adjusters is a national independent insurance adjusting firm that works with carriers on property claims, frequently adjacent to restoration work. It is comparable as a partner/enabling participant in the insurance-driven property damage value chain rather than a direct restoration competitor.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCxhfBr5uexZ5FxWWnOtHEkQ
• Facebookfacebook.com/servicemasterdsi
• LinkedInlinkedin.com/company/servicemaster-restoration-by-dsi
• Instagraminstagram.com/servicemasterrestoreofficial
• Xx.com/sm_dsi

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServiceMaster DSI