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Vermeer Southeast Sales & Service

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Namestring
Vermeer Southeast Sales & Service
Legal namestring
Vermeer Southeast Sales & Service, Inc.
Company typeenum
Private
Founded yearint
1967
Descriptiontext

Vermeer Southeast Sales & Service, Inc. is a full-service heavy industrial equipment dealership serving the Southeast United States from 11 physical locations across Alabama, Georgia, and Florida, with headquarters in Ocoee, FL near Orlando. Founded in 1967 by Merle Den Besten and Mel Bokhoven, the company became 100% employee-owned through an ESOP in January 2019 and now employs over 200 team members. Its primary offering is the Vermeer industrial equipment portfolio spanning 25+ product categories, including horizontal directional drills, brush chippers, stump cutters, trenchers, vacuum excavators, horizontal and tub grinders, compost turners, mini skid steers, and the new ML Series mini loaders launched October 2025. VSE complements Vermeer with authorized dealerships for CTE aerial lifts (added October 2024), BRON utility plows, Fecon mulching equipment, DCI DigiTrak locating systems, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and Sherrilltree arborist supplies.

The company's revenue model is multi-stream: new equipment sales, used equipment resale (asking prices ranging from $5,900 to $575,000), short- and long-term equipment rental delivered to job sites, parts supply for both Vermeer and non-Vermeer equipment, on-site certified maintenance via service trucks, equipment financing through relationships with lenders including DLL, the Vermeer Confidence Plus transferable extended warranty, and specialized training programs (HDD fundamentals, HDD simulator, arborist training, IPAF MEWP operator certification at $1,200 per first trainee). Proprietary technology includes the VermeerOne platform (equipment health, fault codes, maintenance history, parts manuals), Vermeer Telematics (GPS, geofencing, hours tracking included for 3 years on new machines), and HDD productivity tools (BoreAid design, BoreAssist on-rig software, integration with DCI LWD).

The go-to-market is enterprise field sales organized by territory and product specialty (Full Line, Underground, Tree Care/Rental/Landscape, Inside Sales with bilingual support), augmented by event-driven demand generation through training programs and customer events, and supported by inside sales and online self-service for parts, service requests, and financing applications. Customer segments are predominantly SMB contractors across underground construction (HDD contractors, fiber optic installers, utility contractors), tree care and arborist services, recycling and wood waste processing, landscape and groundwork, with secondary exposure to pipeline, surface mining, rental businesses, and renewable energy. End customers named in case studies (Alpha Tree Services, General Underground, Stephens Contracting, Workman Forestry, Southwest Florida Cable Construction, TeeTop Stump Grinding, TB Landmark, Only Trees, Crystal Creek Inert Landfill, Fiber Pro, Odie Bore, A Budget Tree Service, Father Nature Landscapes, Bore Tech Utilities & Maintenance, Southern Directional) skew heavily toward micro/small businesses. The company emphasizes a values-driven, employee-owned culture rooted in its SHINE values framework, formalized through its partnership with The Leader Team.

Short descriptiontext

Vermeer Southeast Sales & Service is a 100% employee-owned full-service heavy industrial equipment dealership distributing Vermeer and complementary brands across 11 Alabama, Georgia, and Florida locations, serving SMB contractors in underground construction, tree care, recycling, and landscaping with sales, rentals, parts, service, financing, and training.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersFlushing, United States
HQ citystring
Flushing
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices12 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
heavy equipment dealership, underground construction equipment, tree care equipment, horizontal directional drilling, recycling and forestry equipment
Industry3 codes
1Loading/Unloading & Transfer Equipment (Telescopic Conveyors, Loaders, Tipplers)
CodeIMAHABAIPrimaryYes
2Bulk Material Handling Systems (Belt Conveyors, Feeders, Stackers, Reclaimers)
CodeIMAHABAHPrimaryNo
3Material Handling & Loader Attachments (Front Loaders, Telehandlers, Bale Handlers, Forks)
CodeAFAAAAACPrimaryNo
NAICS code3 codes
  • Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers423810
  • Construction, Transportation, Mining, and Forestry Machinery and Equipment Rental and Leasing53241
  • Service Establishment Equipment and Supplies Merchant Wholesalers42385
SIC code3 codes
  • Wholesale-Construction & Mining (No Petro) Machinery & Equip5082
  • Construction, Mining & Materials Handling Machinery & Equip3530
  • Services-Miscellaneous Equipment Rental & Leasing7350
Product category
Heavy Equipment Dealership and Distribution
GTM motion4 records

Each record includes

Type, Description, Source

Revenue model8 records
1New Equipment Sales
TypeHardware Sales
Description

Sales of new Vermeer equipment including directional drills, brush chippers, stump cutters, trenchers, grinders, vacuum excavators, and mini loaders across 12+ industry categories. Also distributes other manufacturer brands (CTE, BRON, Fecon, DCI, Mincon, Vector, Larson).

vermeersoutheast.com
2Used Equipment Sales
TypeHardware Sales
Description

Resale of pre-owned Vermeer and Yanmar equipment, attachments, and trailers through 11 locations. Inventory includes trenchers, directional drills, vacuum trucks, grinders, and chippers.

vermeersoutheast.com
3Equipment Rentals
TypeUsage Based
Description

Short and long-term rental of Vermeer equipment including vacuum excavators, horizontal directional drills, rockwheel trenchers, track trenchers, and recycling equipment. Delivered to customer locations across AL, GA, FL.

vermeersoutheast.com
4Parts Sales
TypeTransaction Fee
Description

Parts sales for Vermeer equipment and non-Vermeer equipment. Parts specialists source hard-to-find items. Includes HDD tooling, tree care supplies, and accessories.

vermeersoutheast.com
5Service & Maintenance
TypeProfessional Services
Description

Certified service technicians provide on-site maintenance, repairs, and support via fleet of service trucks. Service managers at each location coordinate scheduling.

vermeersoutheast.com
6Financing Services
TypeTransaction Fee
Description

Finance department utilizes Vermeer's industry relationships with equipment lenders to arrange purchase or lease financing for customers. Processes one-page applications and manages documentation through funding.

vermeersoutheast.com
7Confidence Plus Asset Protection
TypeSubscription Recurring
Description

Extended warranty and asset protection program covering maintenance intervals, parts, fluids, and labor. Can be added to purchase finance or lease, or added during warranty period.

vermeersoutheast.com
8Training Programs
TypeProfessional Services
Description

IPA F-certified MEWP operator training ($1,200 first trainee, $250 additional), HDD fundamentals (2-day courses), custom field training, and simulator-based training at Marietta and Ocoee locations or on-site via mobile trailer.

vermeersoutheast.com
Marketing channels8 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels5 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components6 values
Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Pricing details6 tiers
1MEWP Operator Training Course
ModelUnit PricingBilling cadencePay-as-you-go
Notes

$1,200 for first trainee; $250 per additional trainee (max 8 per class). Includes IPAF PAL Card and ePAL certificate. Course takes approximately 3 hours online.

vermeersoutheast.com
2HDD Simulator Training
ModelOtherBilling cadencePay-as-you-go
Notes

Customized pricing based on location, number of participants, and course program. Includes training materials. Mobile simulator pricing varies.

vermeersoutheast.com
3Equipment Rental
ModelUsage-basedBilling cadencePay-as-you-go
Notes

Rental pricing not publicly disclosed. Contact sales rep for quotes on vacuum excavators, HDD drills, trenchers, and recycling equipment.

vermeersoutheast.com
4Used Equipment
ModelOne time/ perpetual licenseBilling cadencePay-as-you-go
Notes

Used equipment prices listed: VPT400 $5,900; BC1000XL $42,000; VXT300 Vac Truck $329,000; WC2500XL $299,000; TR626 $379,000; HG6000TX $575,000; T755III $439,000; RTX1250 $159,000.

vermeersoutheast.com
5Confidence Plus Asset Protection
ModelSubscriptionBilling cadenceAnnual
Notes

Multiple plan options available. Can be included in finance contract or added within warranty period. Transferable to new owner if equipment is sold.

vermeersoutheast.com
6Summer Savings Financing Promotion
ModelSubscriptionBilling cadenceMulti-year contract
Notes

0% financing for 48 months on select equipment. Additional perks: $2,500 attachment credit, 12 months Confidence Plus, or $1,500 cash back. Bundle deals: 0% for 48 months or $3,500 cash back when bundling 2+ units. Valid through August 2, 2026.

vermeersoutheast.com
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Vermeer Southeast Sales & Service is a full-service authorized Vermeer industrial equipment dealer distributing new and used equipment (directional drills, brush chippers, stump cutters, vacuum excavators, horizontal grinders, mini loaders, trenchers, and more) across 25+ product lines through 11 locations in Alabama, Georgia, and Florida. The company complements equipment sales with parts supply, certified service and maintenance, short- and long-term rentals, equipment financing facilitation, the Confidence Plus extended warranty, and specialized operator training (HDD fundamentals, arborist, MEWP, and HDD simulator). It also distributes complementary partner brands including CTE aerial lifts, BRON plows, Fecon mulching equipment, DCI locators, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and Sherrilltree arborist supplies.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • Vermeer Pinnacle Award recognition for providing superior customer experience
+2 more records
Product overview1 text field

Vermeer Southeast Sales & Service is a full-service heavy equipment dealer offering Vermeer's core industrial equipment portfolio alongside complementary partner brands. The primary offering is the Vermeer equipment line covering 25+ product categories for underground construction (directional drills, trenchers, vacuum excavators), tree care (brush chippers, stump cutters, whole tree chippers, aerial lifts), and recycling/forestry (horizontal grinders, tub grinders, trommel screens, compost turners). The VermeerOne digital platform connects equipment to dealers for monitoring and fleet management. The portfolio also includes four new ML Series mini loaders (ML80, ML100, ML130, ML150) launched October 2025. Partner brands expand capabilities: CTE aerial lifts (51-88 ft crawler boom lifts), BRON utility plows (225-550 HP, 60-90 inch depth), Fecon mulching equipment, DCI DigiTrak locating systems, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and McLaughlin locators. Services include parts supply, certified maintenance, equipment rentals, financing, Confidence Plus extended warranty, and specialized training (arborist, HDD fundamentals, HDD simulator, MEWP operator). The company operates 11 locations in Alabama, Georgia, and Florida as a 100% employee-owned ESOP since 2019.

Product and service19 records
1Vermeer Directional Drills
CategoryUnderground Construction Equipment
Description

Horizontal directional drilling rigs for trenchless installation of utilities, pipelines, fiber optic cables, and conduits, sold and supported to HDD contractors across the Southeast US.

2Vermeer Brush Chippers
CategoryTree Care Equipment
Description

Heavy-duty brush chippers for tree care and arborist contractors processing limbs and woody debris into mulch.

3Vermeer Stump Cutters
CategoryTree Care Equipment
Description

Stump cutters for arborists and tree care companies to remove tree stumps on residential and commercial jobsites.

4Vermeer Vacuum Excavators
CategoryUnderground Construction Equipment
Description

Truck and trailer-mounted vacuum excavation equipment for utility contractors needing safe digging near underground infrastructure.

5Vermeer Horizontal Grinders
CategoryRecycling and Forestry Equipment
Description

Mobile horizontal grinding equipment for wood waste recyclers, mulch producers, and biomass processors in the Southeast US.

6Vermeer ML Series Mini Loaders
CategoryCompact Equipment
Description

Next-generation compact mini loaders for tree care, landscape, and construction applications. ML80 (760-lb ROC, 25-hp), ML100 (950-lb ROC, turbo 25-hp), ML130 (1,270-lb ROC, 40-hp turbo), ML150 (1,530-lb ROC, 40-hp turbo). Radial and vertical lift path options.

7CTE Traccess Aerial Lifts
CategoryTree Care and Aerial Equipment
Description

Italian-made compact crawler boom lifts from 51-88 ft working height for construction, tree care, and facility maintenance, including Traccess 160/51, 230/75, and 270/88 models.

8BRON Utility Plows
CategoryUnderground Construction Equipment
Description

Utility tractors and plows (BRON 150, 175, 250, 350, 585) for underground cable and pipe installation, including vibratory plows, static plows, and wheel trenchers.

9Fecon Mulching Equipment
CategoryLand Clearing Equipment
Description

Mulching tractors (135VRT, 225VST, 325VST), Bull Hog attachments, and SHX12 Stumpex stump grinders for land clearing and vegetation management.

10DCI DigiTrak HDD Locating Systems
CategoryUnderground Construction Equipment
Description

HDD locating systems including DigiTrak Falcon F5+, F2+, F1 locators, Aurora remote displays, TeraTrak R1 topography system, and AF8/AF10 transmitters.

11Used Equipment
CategoryUsed Equipment Resale
Description

Resale of pre-owned Vermeer and Yanmar equipment, attachments, and trailers across 11 locations in Alabama, Georgia, and Florida.

12Equipment Rentals
CategoryEquipment Rental
Description

Short-term and long-term equipment rental of vacuum excavators, horizontal directional drills, rockwheel trenchers, track trenchers, and recycling equipment delivered across AL, GA, FL.

13Parts Supply
CategoryParts and Supplies
Description

Genuine Vermeer parts, HDD tooling, tree care and arborist supplies, and hard-to-find parts for non-Vermeer equipment, available through 11 store locations.

14Equipment Service & Maintenance
CategoryService and Maintenance
Description

Certified maintenance, repair, and on-site field service performed by Vermeer-certified technicians via a fleet of service trucks across the Southeast US.

15Equipment Financing
CategoryFinancing Services
Description

Purchase and lease financing facilitated through Vermeer industry lender relationships, including single-page applications and documentation handling through funding.

16Confidence Plus Asset Protection
CategoryExtended Warranty and Asset Protection
Description

Extended warranty and fixed-cost maintenance program covering service intervals, parts, fluids, and labor with transferable coverage and price protection.

17VermeerOne Digital Platform
CategoryConnected Fleet Management Software
Description

Digital platform connecting Vermeer equipment owners with dealers for monitoring machine health, location, fault codes, hours, fuel usage, geofencing, maintenance history, parts manuals, and proactive maintenance reminders.

18Training Programs
CategoryOperator Training and Certification
Description

Specialized training including arborist training, 2-day HDD Fundamentals courses, custom field training, and IPAF-certified MEWP operator training ($1,200 first trainee, $250 per additional).

19HDD Simulator Training
CategorySimulator-Based Operator Training
Description

Virtual reality HDD training using Vermeer HDD Simulator 2.0 covering drilling theory, drill fluids, soil types, safety, bore planning, carve steering, and reamers/pullback, with 800 total feet drilled per trainee.

Scale indicator6 records

Each record includes

Type, Value, Description, Source

Partnership12 partners
Strategic tierCoreTypeChannel Partner/ Reseller/ DistributorAnnounced on2024-10-01
Description

Vermeer Southeast is an authorized CTE aerial lift dealer and service center. Offers the full line of CTE Traccess compact crawler boom lifts (51-88 ft working heights) for construction, tree care, facility maintenance, and access challenges. CTE is an Italian manufacturer with 40+ years building safe, reliable aerial products with over 17,000 platforms distributed worldwide.

Strategic tierCoreTypeChannel Partner/ Reseller/ Distributor
Description

BRON has been designing, manufacturing, and marketing heavy equipment and attachments since 1974. Products include static and vibratory utility plows, agricultural drainage plows, hydraulic plows, pipelayers, cable removal plows, and rubber track undercarriages. VSE distributes BRON equipment for underground cable and utility installation.

Strategic tierCoreTypeChannel Partner/ Reseller/ Distributor
Description

Fecon manufactures the most durable mulching heads on the market for over 30 years. Products include 135VRT, 225VST, and 325VST mulching tractors, Bull Hog attachments, and SHX12 Stumpex stump grinders. VSE sells Fecon equipment for land clearing and vegetation management.

Strategic tierCoreTypeTechnology or Integration
Description

DCI revolutionized the HDD industry with the introduction of DigiTrak Locating system in 1991. Products include DigiTrak ARES, Falcon F5+/F2+/F1 locators, TeraTrak R1, Aurora remote displays, and transmitters. DCI products are standard locating equipment for Vermeer directional drills.

Strategic tierCoreTypeChannel Partner/ Reseller/ Distributor
Description

Mincon specializes in HDD drilling systems with over 45 years of engineering excellence. Products include pilot hammers (3.5"-7.25") and reamers (10"-18") using High Frequency Cycle technology for hard rock applications. All Mincon HDD hammers work with conventional directional drill rigs using standard locating systems.

Strategic tierMinorTypeChannel Partner/ Reseller/ Distributor
Description

Vector Conveyors & Recycling manufactures material processing equipment from an 11-acre facility. Products include wheeled and track conveyors (VX80, VT80, VT65, VT50), Site Boss feeder/stackers, coloring and coating systems (616, 725), and VACMAX recycling equipment.

Strategic tierMinorTypeChannel Partner/ Reseller/ Distributor
Description

Larson Cable Trailers provides solutions for power and fiber optic industry professionals. Products include LCT-5620 (5,600 lb payload) and LCT-7500 (7,500 lb payload) with Figure 8 device for rapid fiber optic cable handling.

Strategic tierCoreTypeChannel Partner/ Reseller/ Distributor
Description

Sherrilltree supplies arborist equipment including climbing rope, harnesses, safety gear, spurs, rigging equipment, and protective clothing. VSE carries full SherrillTree product line and maintains eCatalog access for customers.

Strategic tierFlagshipTypeOEM/ Whitelabel/ Licensing Partner
Description

Vermeer Corporation manufactures the equipment VSE sells, services, and rents. Parent company provides factory certification for technicians, access to VermeerOne platform, Confidence Plus program, and telematics. Vermeer employs 3,500+ people globally with 100+ year history.

Strategic tierFlagshipTypeChannel Partner/ Reseller/ Distributor
Description

Vermeer manufactures vacuum excavation technology, equipment, training, and support for the underground utility and soft dig markets. Truck vacs (spoiler tanks 1,300-16 yd3) and trailer vacs available. Nearly 125 years of vacuum excavation innovation.

11US Compost Council
Strategic tierMinorTypeOthers
Description

Blaize Van Rheenen, Georgia Recycling & Forestry Specialist, is a member of the US Compost Council and is leading the Georgia Compost Council during its formative phase.

vermeersoutheast.com
Strategic tierMinorTypeStrategic or Co-development Partner
Description

Partnership organization focused on faith, entrepreneurship, and people-first leadership. Supports individuals creating meaningful change in communities. VSE's SHINE values extend through this partnership into communities around the world.

Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight6 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

Ditch Witch is the primary competing HDD/directional drill manufacturer and dealer network, selling direct and through its own dealers across the same underground construction and utility installation verticals VSE serves. Highly comparable on product (directional drills, trenchers, vacuum excavators) and target customer (HDD contractors).

TypeDirect peer
Description

Vermeer Texas-Louisiana is a sibling authorized Vermeer dealer covering Texas and Louisiana with the same business model (multi-brand equipment sales, rentals, parts, service). Most directly comparable on operating model, product mix, and customer base.

TypeDirect peer
Description

Vermeer Midwest is a sibling authorized Vermeer dealer in the upper Midwest with comparable size, multi-location footprint, and full-service dealership model. Directly comparable business model, product lines, and Vermeer-aligned GTM.

TypeDirect peer
Description

Ring Power is a Florida-based authorized Caterpillar heavy equipment dealer operating a large multi-location footprint across the same Southeast geography as VSE, offering new/used equipment, rentals, parts, and service. Highly comparable on territory, scale, and full-service dealership model.

TypeDirect peer
Description

H&E Equipment Services is a publicly traded heavy equipment distributor and rental provider operating across the southern US with multi-brand offerings and integrated rentals. Comparable on dealership-plus-rental model, customer segments, and revenue mix.

TypeBroad incumbent
Description

Caterpillar is the dominant global heavy equipment OEM whose dealer network (including Ring Power) directly competes with VSE in earthmoving, trenching, and material handling segments. Compares as the broad incumbent shaping dealer economics and customer expectations across VSE's verticals.

TypeBroad incumbent
Description

United Rentals is the largest equipment rental company in North America with a national fleet and growing specialty HDD/tree-care offerings. Comparable as an incumbent competing with VSE's rental business for project-based and emergency equipment needs.

TypeBroad incumbent
Description

Sunbelt Rentals is the second-largest equipment rental company in North America with broad specialty and industrial offerings, increasingly competing in HDD and tree-care rental segments. Comparable as a broad incumbent in VSE's rental growth lane.

TypeBroad incumbent
Description

Bobcat is a major compact equipment manufacturer (skid steers, mini loaders, compact track loaders) whose authorized dealer network competes with VSE in landscaping, tree-care, and rental fleet segments — including directly with Vermeer's new ML series mini loaders.

TypeOthers
Description

Vermeer Corporation is the parent OEM that supplies the core equipment portfolio, telematics (VermeerOne), and Confidence Plus program to VSE. Included as a key supplier/ecosystem relationship rather than a competitor — VSE's success is tightly coupled with Vermeer's product roadmap and dealer-program economics.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers15 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment8 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

Integration12 records

Each record includes

Title, Type, Description, Source

AI maturity
App detail

Has app

Feature4 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles9 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Vermeer Southeast Sales & Service

Heavy Equipment Dealership and Distributionvermeersoutheast.com

Vermeer Southeast Sales & Service is a 100% employee-owned full-service heavy industrial equipment dealership distributing Vermeer and complementary brands across 11 Alabama, Georgia, and Florida locations, serving SMB contractors in underground construction, tree care, recycling, and landscaping with sales, rentals, parts, service, financing, and training.

What Vermeer Southeast Sales & Service does

Vermeer Southeast Sales & Service, Inc. is a full-service heavy industrial equipment dealership serving the Southeast United States from 11 physical locations across Alabama, Georgia, and Florida, with headquarters in Ocoee, FL near Orlando. Founded in 1967 by Merle Den Besten and Mel Bokhoven, the company became 100% employee-owned through an ESOP in January 2019 and now employs over 200 team members. Its primary offering is the Vermeer industrial equipment portfolio spanning 25+ product categories, including horizontal directional drills, brush chippers, stump cutters, trenchers, vacuum excavators, horizontal and tub grinders, compost turners, mini skid steers, and the new ML Series mini loaders launched October 2025. VSE complements Vermeer with authorized dealerships for CTE aerial lifts (added October 2024), BRON utility plows, Fecon mulching equipment, DCI DigiTrak locating systems, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and Sherrilltree arborist supplies.

The company's revenue model is multi-stream: new equipment sales, used equipment resale (asking prices ranging from $5,900 to $575,000), short- and long-term equipment rental delivered to job sites, parts supply for both Vermeer and non-Vermeer equipment, on-site certified maintenance via service trucks, equipment financing through relationships with lenders including DLL, the Vermeer Confidence Plus transferable extended warranty, and specialized training programs (HDD fundamentals, HDD simulator, arborist training, IPAF MEWP operator certification at $1,200 per first trainee). Proprietary technology includes the VermeerOne platform (equipment health, fault codes, maintenance history, parts manuals), Vermeer Telematics (GPS, geofencing, hours tracking included for 3 years on new machines), and HDD productivity tools (BoreAid design, BoreAssist on-rig software, integration with DCI LWD).

The go-to-market is enterprise field sales organized by territory and product specialty (Full Line, Underground, Tree Care/Rental/Landscape, Inside Sales with bilingual support), augmented by event-driven demand generation through training programs and customer events, and supported by inside sales and online self-service for parts, service requests, and financing applications. Customer segments are predominantly SMB contractors across underground construction (HDD contractors, fiber optic installers, utility contractors), tree care and arborist services, recycling and wood waste processing, landscape and groundwork, with secondary exposure to pipeline, surface mining, rental businesses, and renewable energy. End customers named in case studies (Alpha Tree Services, General Underground, Stephens Contracting, Workman Forestry, Southwest Florida Cable Construction, TeeTop Stump Grinding, TB Landmark, Only Trees, Crystal Creek Inert Landfill, Fiber Pro, Odie Bore, A Budget Tree Service, Father Nature Landscapes, Bore Tech Utilities & Maintenance, Southern Directional) skew heavily toward micro/small businesses. The company emphasizes a values-driven, employee-owned culture rooted in its SHINE values framework, formalized through its partnership with The Leader Team.

Vermeer Southeast Sales & Service firmographics

Firmographics
Name
Vermeer Southeast Sales & Service
Legal name
Vermeer Southeast Sales & Service, Inc.
Website
https://vermeersoutheast.com
Company type
Private
Founded year
1967
Operating status
Operating
Headcount range
51–100 employees
Short description
Vermeer Southeast Sales & Service is a 100% employee-owned full-service heavy industrial equipment dealership distributing Vermeer and complementary brands across 11 Alabama, Georgia, and Florida locations, serving SMB contractors in underground construction, tree care, recycling, and landscaping with sales, rentals, parts, service, financing, and training.
Ownership category
akta.pro rank

Vermeer Southeast Sales & Service industry classification

Industry
Product category
Heavy Equipment Dealership and Distribution
NAICS
Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers (423810), Construction, Transportation, Mining, and Forestry Machinery and Equipment Rental and Leasing (53241), Service Establishment Equipment and Supplies Merchant Wholesalers (42385)
SIC
Wholesale-Construction & Mining (No Petro) Machinery & Equip (5082), Construction, Mining & Materials Handling Machinery & Equip (3530), Services-Miscellaneous Equipment Rental & Leasing (7350)
akta.pro primary industry
Loading/Unloading & Transfer Equipment (Telescopic Conveyors, Loaders, Tipplers) (IMAHABAI)
akta.pro secondary industries
Bulk Material Handling Systems (Belt Conveyors, Feeders, Stackers, Reclaimers) (IMAHABAH), Material Handling & Loader Attachments (Front Loaders, Telehandlers, Bale Handlers, Forks) (AFAAAAAC)

Keywords

  • Heavy equipment dealership
  • Underground construction equipment
  • Tree care equipment
  • Horizontal directional drilling
  • Recycling and forestry equipment

Where Vermeer Southeast Sales & Service is headquartered

Location

Headquarters

HQ city
Flushing
HQ country
United States
HQ region
North America

Offices12 records

Markets served

Vermeer Southeast Sales & Service business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

  1. New Equipment Sales: Sales of new Vermeer equipment including directional drills, brush chippers, stump cutters, trenchers, grinders, vacuum excavators, and mini loaders across 12+ industry categories. Also distributes other manufacturer brands (CTE, BRON, Fecon, DCI, Mincon, Vector, Larson).
  2. Used Equipment Sales: Resale of pre-owned Vermeer and Yanmar equipment, attachments, and trailers through 11 locations. Inventory includes trenchers, directional drills, vacuum trucks, grinders, and chippers.
  3. Equipment Rentals: Short and long-term rental of Vermeer equipment including vacuum excavators, horizontal directional drills, rockwheel trenchers, track trenchers, and recycling equipment. Delivered to customer locations across AL, GA, FL.
  4. Parts Sales: Parts sales for Vermeer equipment and non-Vermeer equipment. Parts specialists source hard-to-find items. Includes HDD tooling, tree care supplies, and accessories.
  5. Service & Maintenance: Certified service technicians provide on-site maintenance, repairs, and support via fleet of service trucks. Service managers at each location coordinate scheduling.
  6. Financing Services: Finance department utilizes Vermeer's industry relationships with equipment lenders to arrange purchase or lease financing for customers. Processes one-page applications and manages documentation through funding.
  7. Confidence Plus Asset Protection: Extended warranty and asset protection program covering maintenance intervals, parts, fluids, and labor. Can be added to purchase finance or lease, or added during warranty period.
  8. Training Programs: IPA F-certified MEWP operator training ($1,200 first trainee, $250 additional), HDD fundamentals (2-day courses), custom field training, and simulator-based training at Marietta and Ocoee locations or on-site via mobile trailer.

Pricing tiers

ModelBillingPrice
Unit PricingPay-as-you-goMEWP Operator Training Course
OtherPay-as-you-goHDD Simulator Training
Usage-basedPay-as-you-goEquipment Rental
One time/ perpetual licensePay-as-you-goUsed Equipment
SubscriptionAnnualConfidence Plus Asset Protection
SubscriptionMulti-year contractSummer Savings Financing Promotion

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Vermeer Southeast Sales & Service product offering

Product offering

Core offering

Vermeer Southeast Sales & Service is a full-service authorized Vermeer industrial equipment dealer distributing new and used equipment (directional drills, brush chippers, stump cutters, vacuum excavators, horizontal grinders, mini loaders, trenchers, and more) across 25+ product lines through 11 locations in Alabama, Georgia, and Florida. The company complements equipment sales with parts supply, certified service and maintenance, short- and long-term rentals, equipment financing facilitation, the Confidence Plus extended warranty, and specialized operator training (HDD fundamentals, arborist, MEWP, and HDD simulator). It also distributes complementary partner brands including CTE aerial lifts, BRON plows, Fecon mulching equipment, DCI locators, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and Sherrilltree arborist supplies.

Product overview

Vermeer Southeast Sales & Service is a full-service heavy equipment dealer offering Vermeer's core industrial equipment portfolio alongside complementary partner brands. The primary offering is the Vermeer equipment line covering 25+ product categories for underground construction (directional drills, trenchers, vacuum excavators), tree care (brush chippers, stump cutters, whole tree chippers, aerial lifts), and recycling/forestry (horizontal grinders, tub grinders, trommel screens, compost turners). The VermeerOne digital platform connects equipment to dealers for monitoring and fleet management. The portfolio also includes four new ML Series mini loaders (ML80, ML100, ML130, ML150) launched October 2025. Partner brands expand capabilities: CTE aerial lifts (51-88 ft crawler boom lifts), BRON utility plows (225-550 HP, 60-90 inch depth), Fecon mulching equipment, DCI DigiTrak locating systems, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and McLaughlin locators. Services include parts supply, certified maintenance, equipment rentals, financing, Confidence Plus extended warranty, and specialized training (arborist, HDD fundamentals, HDD simulator, MEWP operator). The company operates 11 locations in Alabama, Georgia, and Florida as a 100% employee-owned ESOP since 2019.

Differentiator

Problem solved

Functional benefit

Products and services

  • Vermeer Directional Drills Horizontal directional drilling rigs for trenchless installation of utilities, pipelines, fiber optic cables, and conduits, sold and supported to HDD contractors across the Southeast US.
  • Vermeer Brush Chippers Heavy-duty brush chippers for tree care and arborist contractors processing limbs and woody debris into mulch.
  • Vermeer Stump Cutters Stump cutters for arborists and tree care companies to remove tree stumps on residential and commercial jobsites.
  • Vermeer Vacuum Excavators Truck and trailer-mounted vacuum excavation equipment for utility contractors needing safe digging near underground infrastructure.
  • Vermeer Horizontal Grinders Mobile horizontal grinding equipment for wood waste recyclers, mulch producers, and biomass processors in the Southeast US.
  • Vermeer ML Series Mini Loaders Next-generation compact mini loaders for tree care, landscape, and construction applications. ML80 (760-lb ROC, 25-hp), ML100 (950-lb ROC, turbo 25-hp), ML130 (1,270-lb ROC, 40-hp turbo), ML150 (1,530-lb ROC, 40-hp turbo). Radial and vertical lift path options.
  • CTE Traccess Aerial Lifts Italian-made compact crawler boom lifts from 51-88 ft working height for construction, tree care, and facility maintenance, including Traccess 160/51, 230/75, and 270/88 models.
  • BRON Utility Plows Utility tractors and plows (BRON 150, 175, 250, 350, 585) for underground cable and pipe installation, including vibratory plows, static plows, and wheel trenchers.
  • Fecon Mulching Equipment Mulching tractors (135VRT, 225VST, 325VST), Bull Hog attachments, and SHX12 Stumpex stump grinders for land clearing and vegetation management.
  • DCI DigiTrak HDD Locating Systems HDD locating systems including DigiTrak Falcon F5+, F2+, F1 locators, Aurora remote displays, TeraTrak R1 topography system, and AF8/AF10 transmitters.
  • Used Equipment Resale of pre-owned Vermeer and Yanmar equipment, attachments, and trailers across 11 locations in Alabama, Georgia, and Florida.
  • Equipment Rentals Short-term and long-term equipment rental of vacuum excavators, horizontal directional drills, rockwheel trenchers, track trenchers, and recycling equipment delivered across AL, GA, FL.
  • Parts Supply Genuine Vermeer parts, HDD tooling, tree care and arborist supplies, and hard-to-find parts for non-Vermeer equipment, available through 11 store locations.
  • Equipment Service & Maintenance Certified maintenance, repair, and on-site field service performed by Vermeer-certified technicians via a fleet of service trucks across the Southeast US.
  • Equipment Financing Purchase and lease financing facilitated through Vermeer industry lender relationships, including single-page applications and documentation handling through funding.
  • Confidence Plus Asset Protection Extended warranty and fixed-cost maintenance program covering service intervals, parts, fluids, and labor with transferable coverage and price protection.
  • VermeerOne Digital Platform Digital platform connecting Vermeer equipment owners with dealers for monitoring machine health, location, fault codes, hours, fuel usage, geofencing, maintenance history, parts manuals, and proactive maintenance reminders.
  • Training Programs Specialized training including arborist training, 2-day HDD Fundamentals courses, custom field training, and IPAF-certified MEWP operator training ($1,200 first trainee, $250 per additional).
  • HDD Simulator Training Virtual reality HDD training using Vermeer HDD Simulator 2.0 covering drilling theory, drill fluids, soil types, safety, bore planning, carve steering, and reamers/pullback, with 800 total feet drilled per trainee.

Quantifiable outcome

  • Vermeer Pinnacle Award recognition for providing superior customer experience
  • +2 more outcomes

Companies that use Vermeer Southeast Sales & Service

Customer profile

Named customers15 records

Segments8 records

Ideal customer profiles4 records

Vermeer Southeast Sales & Service technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Vermeer Southeast Sales & Service partnerships and signals

Strategic signal

Partnerships

Twelve partnerships are on record, tiered core, minor and flagship.

  • CTEcoreChannel Partner/ Reseller/ Distributor · 1 October 2024Vermeer Southeast is an authorized CTE aerial lift dealer and service center. Offers the full line of CTE Traccess compact crawler boom lifts (51-88 ft working heights) for construction, tree care, facility maintenance, and access challenges. CTE is an Italian manufacturer with 40+ years building safe, reliable aerial products with over 17,000 platforms distributed worldwide.
  • BRON PlowscoreChannel Partner/ Reseller/ DistributorBRON has been designing, manufacturing, and marketing heavy equipment and attachments since 1974. Products include static and vibratory utility plows, agricultural drainage plows, hydraulic plows, pipelayers, cable removal plows, and rubber track undercarriages. VSE distributes BRON equipment for underground cable and utility installation.
  • FeconcoreChannel Partner/ Reseller/ DistributorFecon manufactures the most durable mulching heads on the market for over 30 years. Products include 135VRT, 225VST, and 325VST mulching tractors, Bull Hog attachments, and SHX12 Stumpex stump grinders. VSE sells Fecon equipment for land clearing and vegetation management.
  • Digital Control Inc. (DCI)coreTechnology or IntegrationDCI revolutionized the HDD industry with the introduction of DigiTrak Locating system in 1991. Products include DigiTrak ARES, Falcon F5+/F2+/F1 locators, TeraTrak R1, Aurora remote displays, and transmitters. DCI products are standard locating equipment for Vermeer directional drills.
  • MinconcoreChannel Partner/ Reseller/ DistributorMincon specializes in HDD drilling systems with over 45 years of engineering excellence. Products include pilot hammers (3.5"-7.25") and reamers (10"-18") using High Frequency Cycle technology for hard rock applications. All Mincon HDD hammers work with conventional directional drill rigs using standard locating systems.
  • Vector Equipment (MGL)minorChannel Partner/ Reseller/ DistributorVector Conveyors & Recycling manufactures material processing equipment from an 11-acre facility. Products include wheeled and track conveyors (VX80, VT80, VT65, VT50), Site Boss feeder/stackers, coloring and coating systems (616, 725), and VACMAX recycling equipment.
  • Larson Cable TrailersminorChannel Partner/ Reseller/ DistributorLarson Cable Trailers provides solutions for power and fiber optic industry professionals. Products include LCT-5620 (5,600 lb payload) and LCT-7500 (7,500 lb payload) with Figure 8 device for rapid fiber optic cable handling.
  • SherrilltreecoreChannel Partner/ Reseller/ DistributorSherrilltree supplies arborist equipment including climbing rope, harnesses, safety gear, spurs, rigging equipment, and protective clothing. VSE carries full SherrillTree product line and maintains eCatalog access for customers.
  • Vermeer CorporationflagshipOEM/ Whitelabel/ Licensing PartnerVermeer Corporation manufactures the equipment VSE sells, services, and rents. Parent company provides factory certification for technicians, access to VermeerOne platform, Confidence Plus program, and telematics. Vermeer employs 3,500+ people globally with 100+ year history.
  • VermeerflagshipChannel Partner/ Reseller/ DistributorVermeer manufactures vacuum excavation technology, equipment, training, and support for the underground utility and soft dig markets. Truck vacs (spoiler tanks 1,300-16 yd3) and trailer vacs available. Nearly 125 years of vacuum excavation innovation.
  • US Compost CouncilminorOthersBlaize Van Rheenen, Georgia Recycling & Forestry Specialist, is a member of the US Compost Council and is leading the Georgia Compost Council during its formative phase.
  • The Leader TeamminorStrategic or Co-development PartnerPartnership organization focused on faith, entrepreneurship, and people-first leadership. Supports individuals creating meaningful change in communities. VSE's SHINE values extend through this partnership into communities around the world.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Vermeer Southeast Sales & Service competitors and assessment

Company assessment

Direct peers

  • Ditch Witch (Charles Machine Works): Ditch Witch is the primary competing HDD/directional drill manufacturer and dealer network, selling direct and through its own dealers across the same underground construction and utility installation verticals VSE serves. Highly comparable on product (directional drills, trenchers, vacuum excavators) and target customer (HDD contractors).
  • Vermeer Texas-Louisiana: Vermeer Texas-Louisiana is a sibling authorized Vermeer dealer covering Texas and Louisiana with the same business model (multi-brand equipment sales, rentals, parts, service). Most directly comparable on operating model, product mix, and customer base.
  • Vermeer Midwest: Vermeer Midwest is a sibling authorized Vermeer dealer in the upper Midwest with comparable size, multi-location footprint, and full-service dealership model. Directly comparable business model, product lines, and Vermeer-aligned GTM.
  • Ring Power Corporation: Ring Power is a Florida-based authorized Caterpillar heavy equipment dealer operating a large multi-location footprint across the same Southeast geography as VSE, offering new/used equipment, rentals, parts, and service. Highly comparable on territory, scale, and full-service dealership model.
  • H&E Equipment Services: H&E Equipment Services is a publicly traded heavy equipment distributor and rental provider operating across the southern US with multi-brand offerings and integrated rentals. Comparable on dealership-plus-rental model, customer segments, and revenue mix.

Broad incumbents

  • Caterpillar Inc. Caterpillar is the dominant global heavy equipment OEM whose dealer network (including Ring Power) directly competes with VSE in earthmoving, trenching, and material handling segments. Compares as the broad incumbent shaping dealer economics and customer expectations across VSE's verticals.
  • United Rentals, Inc. United Rentals is the largest equipment rental company in North America with a national fleet and growing specialty HDD/tree-care offerings. Comparable as an incumbent competing with VSE's rental business for project-based and emergency equipment needs.
  • Sunbelt Rentals: Sunbelt Rentals is the second-largest equipment rental company in North America with broad specialty and industrial offerings, increasingly competing in HDD and tree-care rental segments. Comparable as a broad incumbent in VSE's rental growth lane.
  • Bobcat Company: Bobcat is a major compact equipment manufacturer (skid steers, mini loaders, compact track loaders) whose authorized dealer network competes with VSE in landscaping, tree-care, and rental fleet segments — including directly with Vermeer's new ML series mini loaders.

Others

  • Vermeer Corporation: Vermeer Corporation is the parent OEM that supplies the core equipment portfolio, telematics (VermeerOne), and Confidence Plus program to VSE. Included as a key supplier/ecosystem relationship rather than a competitor — VSE's success is tightly coupled with Vermeer's product roadmap and dealer-program economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Vermeer Southeast Sales & Service social profiles

Digital presence

Vermeer Southeast Sales & Service financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Vermeer Southeast Sales & Service leadership team

Management profile

Number of profiles

Profiles9 records

Vermeer Southeast Sales & Service funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Vermeer Southeast Sales & Service M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vermeer Southeast Sales & Service

What does Vermeer Southeast Sales & Service do?

Vermeer Southeast Sales & Service is a full-service authorized Vermeer industrial equipment dealer distributing new and used equipment (directional drills, brush chippers, stump cutters, vacuum excavators, horizontal grinders, mini loaders, trenchers, and more) across 25+ product lines through 11 locations in Alabama, Georgia, and Florida. The company complements equipment sales with parts supply, certified service and maintenance, short- and long-term rentals, equipment financing facilitation, the Confidence Plus extended warranty, and specialized operator training (HDD fundamentals, arborist, MEWP, and HDD simulator). It also distributes complementary partner brands including CTE aerial lifts, BRON plows, Fecon mulching equipment, DCI locators, Mincon HDD hammers, Vector conveyors, Larson cable trailers, and Sherrilltree arborist supplies.

Is Vermeer Southeast Sales & Service a public or private company?

Vermeer Southeast Sales & Service is a private company. It is classified as management employee owned and is currently operating.

When was Vermeer Southeast Sales & Service founded?

Vermeer Southeast Sales & Service was founded in 1967. It employs 51 to 100 people.

Where is Vermeer Southeast Sales & Service based?

Vermeer Southeast Sales & Service is headquartered in Flushing, United States, in the North America region.

How does Vermeer Southeast Sales & Service make money?

Eight revenue lines are on record. New Equipment Sales are the primary driver. The others are used Equipment Sales, equipment Rentals, parts Sales, service & Maintenance, financing Services, confidence Plus Asset Protection and training Programs.

Who are Vermeer Southeast Sales & Service's main competitors?

Direct peers on record are Ditch Witch (Charles Machine Works), Vermeer Texas-Louisiana, Vermeer Midwest, Ring Power Corporation and H&E Equipment Services. Broad incumbents are Caterpillar Inc., United Rentals, Inc., Sunbelt Rentals and Bobcat Company. Vermeer Corporation is listed as an others.

Does Vermeer Southeast Sales & Service have an API?

No public API is recorded for Vermeer Southeast Sales & Service.

What industry is Vermeer Southeast Sales & Service in?

Vermeer Southeast Sales & Service's product category is Heavy Equipment Dealership and Distribution. Its primary akta.pro industry code is IMAHABAI, Loading/Unloading & Transfer Equipment (Telescopic Conveyors, Loaders, Tipplers), with a secondary code of IMAHABAH, Bulk Material Handling Systems (Belt Conveyors, Feeders, Stackers, Reclaimers). Its NAICS code is 423810 and its SIC code is 5082.

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Live signals
RermagVermeer Southeast Expands into North Alabama with New Huntsville FacilityVermeer Southeast officially opened a new 22,000-square-foot facility in Huntsville, Alabama, on August 3 to expand its service capabilities for the North Alabama region. The site features the company's largest service center in Alabama with nine bays and dual overhead cranes, aiming to provide faster access to equipment solutions and factory-trained technicians. This expansion reflects Vermeer Southeast's long-term investment in the area as it continues to serve contractors and utility companies across Florida, Georgia, and Alabama.Construction Equipment GuideVermeer Southeast Expands to North Alabama, Opens Huntsville Facility : CEGVermeer Southeast opened a new 22,000-square-foot facility in Madison, Alabama, on August 3, 2026, to expand its service capabilities in North Alabama. The site features the company's largest service center in the region, equipped with nine bays and dual overhead cranes to support contractors and industrial customers. This expansion reflects Vermeer Southeast's strategic investment in regional infrastructure to better serve growing customer demands.American City Business JournalsVermeer Southeast tops out new regional headquartersVermeer Southeast Sales & Service Inc. is constructing a new regional headquarters in St. Johns County, with the project underway since November 2022 and nearing completion. The investment in the facility, which includes sales, service, storage, and wash areas, is at least $8.1 million. Once finished, over 260 employees will relocate from the current Jacksonville branch.American City Business JournalsVermeer Southeast gets permits for $8.1M St. Johns County HQVermeer Southeast has received permits for a new $8.1 million headquarters complex in St. Johns County, Florida. The multi-building facility is designed to house more than 260 employees and is projected to generate millions in annual economic impact for the region.Construction Equipment GuideVermeer Southeast Announces Key Leadership Promotions : CEGVermeer Southeast announced the internal promotions of Monte Erritt, Dan Rockefeller, and Patrick McCollum to the roles of chief people officer, chief financial officer, and vice president of operations, respectively. These appointments are intended to reinforce the company's leadership structure and its commitment to its core SHINE values. The move aims to strengthen operational efficiency and customer relationships under CEO Scott Coley.PR NewswireVAC-TRON Goes to Hollywood in Hit Movie, "Logan Lucky" and celebrates 6,000th unitVac-Tron Equipment celebrated the production of its 6,000th industrial vacuum unit with a screening of the movie "Logan Lucky," in which its equipment was featured prominently. The milestone unit was purchased by customer Echo Utility Engineering and Surveying, while dealer Vermeer Southeast was also present at the event held in Okahumpka, Florida.GlobeNewswirePipelineDeals Drives Business Success for Vermeer Southeast With Instant ROI From Sales and Account Management SoftwareVermeer Southeast adopted PipelineDeals' cloud-based sales and account management software to centralize customer data across its nine locations. The system reduced IT administrative efforts by 50%, cutting weekly management time to about 30 minutes. The company now accesses complete customer relationship history from any device.