MVDconnect

What MVDconnect does

MVDconnect, LLC is a privately held Authorized Avaya Business Partner headquartered in Mason, Ohio, founded in 1992 (originally as MVD Communications). The company provides enterprise communication and collaboration solutions, with deep specialization in Avaya PBX maintenance, migration, and support, augmented by Cloud VoIP/UCaaS offerings delivered through partnerships with Mitel, 8x8, Vonage, and Avaya OneCloud. Its services portfolio spans managed services with industry-leading SLAs and tier III engineer support, professional services for cloud migration, network solutions including SD-WAN, SIP trunking, 4G LTE cellular backup, and Infrastructure-as-a-Service powered by Citrix. The company also sells hardware through an e-commerce storefront, including Mitel MiVoice IP phones, SMART Board interactive displays, and its own CollabEase conferencing bundles that package LG displays with Bose and Barco components.

The business operates a hybrid go-to-market combining direct enterprise field sales, inside sales, e-commerce, and channel partnerships, serving a customer base of over 3,000 organizations across 27+ years, primarily in the Midwest United States with a documented focus on healthcare, hospitality/retail, and multi-location enterprise verticals. Revenue is generated through five distinct streams: hardware sales (IP phones, displays, CollabEase bundles), recurring managed services and maintenance contracts, professional services for consulting and migration, Cloud VoIP/UCaaS subscriptions, and carrier services including SD-WAN, SIP trunking, and bill review (where customers average 23% savings). MVDconnect integrates its solutions with Microsoft Teams, Salesforce, Zoom, Webex, and other major platforms, and offers adjacent capabilities including call center solutions, IVR, geofencing, and Vonage Nexmo-powered number programmability. The company is self-funded, with no disclosed venture capital or private equity investment, and competes as a regional systems integrator and vendor-neutral UCaaS advisor in a market shifting rapidly from legacy on-premise PBX to cloud communications.

Name

MVDconnect

Legal name

MVDconnect, LLC

Website

https://mvdconnect.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

MVDconnect is an Authorized Avaya Business Partner that provides enterprise communication and collaboration solutions, including Avaya PBX maintenance, cloud VoIP/UCaaS, network services, and conferencing hardware, to over 3,000 customers primarily in the US Midwest.

Ownership category

akta.pro rank

Product category

Enterprise Communications Services

NAICS

Computer Systems Design and Related Services (54151), Wired Telecommunications Carriers (517111), Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Answering Services (561421)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Communications Services, Nec (4899)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), WebRTC & In-Browser Voice/Video (HDAIAHAH), Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

Keywords

• Enterprise communications
• Cloud VoIP services
• PBX maintenance
• Unified communications
• Digital signage solutions

Headquarters

HQ city

Mason

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Hardware Sales: Sale of IP phones, accessories, interactive displays, and collaboration bundles. Products include Mitel IP phones ($150-$420), SMART Boards, CollabEase bundles ($3,997-$5,297), and digital signage equipment sold through e-commerce storefront.
2. Managed Services & Maintenance: Ongoing maintenance contracts for Avaya PBX systems including proactive monitoring, diagnostics, spare parts access, and tier III engineer support with industry-leading SLAs.
3. Professional Services: Consulting, strategic planning, design, deployment, installation, and migration services for communication systems including cloud VoIP implementations.
4. Cloud VoIP/UCaaS: Recurring subscription services for hosted VoIP, unified communications, video conferencing, and contact center solutions through partner providers (Mitel, 8×8, Vonage, Avaya).
5. Carrier Services: SD-WAN, SIP trunking, bandwidth management, and carrier bill review services. Customers save on average 23% on carrier bills.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

MVDconnect is an Authorized Avaya Business Partner that delivers enterprise-level communication and collaboration solutions. The company provides Avaya PBX maintenance and migration services, Cloud VoIP/UCaaS through partner platforms (Mitel, 8x8, Vonage, Avaya OneCloud), collaboration and conferencing hardware (SMART Boards, CollabEase Huddle/Midsize Room bundles, video walls), digital signage, Mitel IP phones, and network services including SD-WAN, SIP Trunking, 4G LTE cellular backup, IaaS, and virtual disaster recovery.

Product overview

MVDconnect is an Authorized Avaya Business Partner providing enterprise communication and collaboration solutions since 1992. The company offers a comprehensive portfolio including managed services (Enterprise PBX Maintenance, Migration, Consultation, and 24/7 Support), Cloud VoIP/UCaaS through provider partners (Mitel, 8x8, Vonage, Avaya OneCloud), Collaboration and Conferencing solutions (CollabEase Huddle/Midsize Room Bundles, SMART Board Interactive Displays, SMART Podium), Digital Displays and Signage (commercial displays, video walls, OLED, kiosks), IP Phones (Mitel MiVoice 6920/6930/6940 series), Network Solutions (SD-WAN, SIP Trunking, 4G LTE Backup, IaaS), and specialized services (Call Center Solutions, Number Programmability via Vonage Nexmo API, IVR, Geofencing). The company integrates with Microsoft Teams, Salesforce, Zoom, Webex, and other major platforms to deliver unified communications to enterprise customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise PBX Maintenance Comprehensive maintenance service for large-scale Avaya PBX systems including industry-leading SLAs, spare parts access, tier III engineers, advanced diagnostics, predictive analytics, and active monitoring. Targeted at enterprises running Avaya communication systems.
• Enterprise PBX Migration Expertly managed migrations aligned with Avaya best practices designed to minimize disruption and maximize security, supporting moves from legacy PBX to hybrid or 100% cloud-based environments.
• Consultation and Strategic Planning In-depth consulting services that ensure communication systems support enterprise objectives, including design and deployment planning for new solutions.
• 24/7 Enterprise Support Around-the-clock support from Avaya-certified experts providing immediate assistance and peace of mind for enterprise communication environments.
• Cloud VoIP / UCaaS Cloud-based unified communications as a service including Hosted VoIP, mobile integration, IM/SMS messaging, HD video conferencing, audio/web conferencing, softphone UC client, unified messaging, call monitoring and recording. Delivered through Mitel, 8x8, Vonage, and Avaya OneCloud partnerships.
• Digital Displays and Signage Commercial video displays, LED backlit monitors, video walls, transparent OLED signage, indoor/outdoor kiosks, wayfinding services, and the 130-inch DVLED LAA Series. Standard 3x2 Video Wall and Podium package starts at $375/month.
• Collaboration and Conferencing Video wall solutions, digital whiteboards, huddle rooms, and conference room technology including SMART Boards and integration with Microsoft Teams for hybrid collaboration.
• CollabEase Huddle Room Conferencing Bundle Bundle for up to 5-person rooms including LG Pro 65" Commercial Display and collaboration equipment, priced at $3,997.
• CollabEase Midsize Room Conferencing Bundle Bundle for up to 10-person rooms including LG Pro 75" Commercial Display, Bose Videobar for premium audio and video, and Barco ClickShare wireless conferencing, priced at $5,297.
• SMART Board 6000 Pro Series Interactive touchscreen display with eight simultaneous touch points, 4K Ultra HD resolution, Silktouch finish, Object awareness, and SMART Ink software, available in 65", 75", and 86" sizes.
• SMART Board 7000R Pro Series High-end interactive display with HyPr Touch EMR technology, proximity sensors, ambient light sensors, available in 75" and 86" sizes with collaboration software included.
• SMART Board MX Pro Series Budget-friendly interactive display with 4K Ultra HD resolution, Silktouch frictionless surface, LED rated for 50,000 hours, available in 65", 75", and 86" sizes.
• SMART Podium Interactive Pen Display SP624P Interactive pen display enabling presenters to face the audience while mirroring a computer display to a large format display, including SMART Meeting Pro software, 25 lbs weight.
• Mitel MiVoice 6920 IP Phone Enterprise IP phone with 3.5-inch QVGA color display, crystal clear HD audio, full-duplex speakerphone, USB port, 2 Gigabit Ethernet ports with PoE, and native DHSG/EHS analog headset support, priced at $255.
• Mitel MiVoice 6930 IP Phone Power user IP phone with 4.3" color display, Bluetooth 4.1, MobileLink integration, voice-optimized handset, enhanced full-duplex speakerphone, and programmable keys, priced at $325.
• Mitel MiVoice 6940 IP Phone Premium IP phone with 7" touchscreen LCD, 2 GigE ports, built-in Bluetooth 4.1, 96 programmable keys, 6 softkeys, Mitel Hi-Q Audio Technology, powered USB port, and PoE Class 3, priced at $420.
• Mitel M695 PKM Key expansion module for Mitel 6900 series phones providing additional programmable keys, priced at $150.
• SD-WAN Software-defined wide-area network solution for bandwidth prioritization, firewall optimization, redundancy, and failover across multiple connections including private circuits, commercial broadband, and 4G LTE.
• SIP Trunking Session Initiation Protocol trunking service allowing bandwidth flexibility with peak and low usage, riding SIP trunk and data packets on the same circuit.
• Carrier Bill Review Analysis of carrier bills with claims that 80% of business carrier bills are incorrect, with average customer savings of 23%.
• 4G LTE Cellular Backup WWAN failover solution providing automatic network switching during primary WAN connection interruptions, with custom continuity planning for critical applications.
• Infrastructure as a Service (IaaS) Cloud infrastructure including Enterprise Cloud Solution, Private and Hybrid Cloud, Tiered Storage, Cloud Desktop powered by Citrix, Failover to Cloud, and Disaster Recovery as a Service.
• Virtual Disaster Recovery DR in a Box solution with continuous data protection, VMware and Hyper-V protection, rapid VM workload recovery, and HIPAA and PCI compliant options.
• Call Center Solutions Cloud-based call center with ACD, omnichannel routing, real-time analytics, call recording, virtual call centers, and integration capabilities.
• Number Programmability API-based service via Vonage Nexmo enabling programmable call routing, chatbots, custom voice and messaging workflows, IVR-driven workflows, voicebots, voice broadcast, call tracking, and click-to-call.
• Geofencing Services Location-based notifications enabling customer arrival alerts, service vehicle tracking, and emergency team preparation through geolocation services.
• Interactive Voice Response (IVR) Self-service system for automated call routing, customer engagement, and customizable voice and messaging workflows.
• Remote Computer Support Remote support using Splashtop SOS software enabling view of desktop and mouse control for technical troubleshooting.

Quantifiable outcome

• Average 23% savings on carrier bills
• +6 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Partnerships

15 partnerships are on record, tiered primary, core and supporting.

• AvayaprimaryChannel Partner/ Reseller/ DistributorAuthorized Avaya Business Partner providing enterprise-level support, maintenance, and migration services for Avaya PBX systems. Has priority access to Avaya technical resources, updates, and tools enabling faster resolution times and access to latest technology innovations.
• MitelprimaryTechnology or IntegrationMVDconnect offers Mitel's comprehensive range of business phone systems including targeted call center, unified communications, and cloud communications products. Mitel is positioned as a Leader in Gartner's Magic Quadrant for Midsize Unified Communications.
• 8×8coreTechnology or IntegrationMVDconnect provides 8×8's enterprise-grade communications with flexible mix-and-match pricing model suitable for various business communication needs.
• VonagecoreTechnology or IntegrationMVDconnect offers Vonage's low monthly plans, top conferencing tools, major mobility, and 99.999% uptime reliability. Includes Vonage Meetings for video, voice, and messaging collaboration.
• Avaya OneCloudcoreTechnology or IntegrationMVDconnect offers Avaya OneCloud hybrid solutions combining on-premise phone systems with private cloud VoIP capabilities, allowing businesses to leverage existing infrastructure while gaining cloud benefits.
• SMART TechnologiescoreTechnology or IntegrationMVDconnect offers SMART Board interactive displays including 6000 Pro, 7000R Pro, and MX Pro series, as well as SMART Podium interactive pen displays. Foxconn acquired SMART Technologies in 2019.
• LG Business SolutionscoreTechnology or IntegrationMVDconnect provides LG commercial video displays, OLED displays, transparent OLED signage, digital kiosks, and video walls. LG Business Solutions DigiTour provides 3D virtual showroom experiences.
• Bose ProfessionalsupportingTechnology or IntegrationBose Videobar included in CollabEase Midsize Room Conferencing Bundle for premium audio and video in meeting rooms up to 10 people.
• Barco ClickSharesupportingTechnology or IntegrationBarco ClickShare wireless conferencing included in CollabEase Midsize Room Conferencing Bundle enabling easy content sharing in meeting rooms.
• CiscosupportingTechnology or IntegrationNetwork technician job requirements include experience with Cisco firewalls, routers, and switches, indicating Cisco technology expertise and partnership for networking solutions.
• FortinetsupportingTechnology or IntegrationNetwork technician job requirements include Fortinet firewalls experience, indicating Fortinet partnership for security and network solutions.
• VMwaresupportingTechnology or IntegrationNetwork services include VMware vSphere support and cloud desktop services powered by Citrix for infrastructure and virtualization solutions.
• CitrixsupportingTechnology or IntegrationCloud Desktop services powered by Citrix enable running desktops in the cloud for enterprise customers.
• MicrosoftcoreTechnology or IntegrationCollaboration solutions integrate with Microsoft Teams, with expertise in Microsoft collaboration tools. Azure and Microsoft 365 integrations referenced in cloud and collaboration services.
• SalesforcesupportingTechnology or IntegrationCRM integration capabilities with Salesforce for click-to-dial, messaging, video chat functionality directly from CRM platform.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• RingCentral: Pure-cloud UCaaS/CCaaS leader with extensive partner channel competing for the same SMB and mid-market communications buyers MVDconnect serves.
• Vonage: Cloud communications platform provider (now part of Ericsson) offering UCaaS, CCaaS, and the Nexmo APIs MVDconnect resells. Direct UCaaS competitor for enterprise voice business.
• SHI International: Large IT solutions and managed services provider reselling enterprise communications, networking, and cloud software. Comparable to MVDconnect in mid-market IT/UC reseller model but with far broader geographic and vendor reach.
• CDW: Large IT solutions reseller and managed services provider serving enterprise and SMB across communications, networking, and cloud. Overlaps MVDconnect in UCaaS/VoIP reselling and hardware distribution but at vastly greater scale and breadth.
• Mitel: Global UCaaS/PBX vendor positioned as a Gartner Magic Quadrant Leader for Midsize UC and one of MVDconnect's primary technology partners. Overlaps in cloud VoIP and IP phone hardware, but sells direct to enterprise at greater scale.
• 8x8: Cloud UCaaS and CCaaS provider with mid-market and enterprise focus and a recognized partner channel. One of MVDconnect's primary cloud VoIP partners and a direct provider competing for the same end customers.

Direct peers

• TPx Communications: Managed UCaaS, SD-WAN, and managed IT services provider for SMB/mid-market, with strong UC and network services overlap with MVDconnect's carrier services and cloud VoIP practices.
• Five9: Cloud contact center (CCaaS) vendor targeting mid-market and enterprise. Directly comparable to MVDconnect's call center solutions practice for customers standardizing on cloud contact center.
• ConvergeOne: Large US-based IT solutions provider and Avaya/Cisco/Microsoft partner focused on collaboration, contact center, and managed services for mid-market and enterprise customers. Closely comparable business model and customer set to MVDconnect.
• Windstream Enterprise: Provider of UCaaS, SD-WAN, managed network, and connectivity services to multi-site enterprises. Competes with MVDconnect in SIP trunking, SD-WAN, and hosted voice for distributed customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mvd-communications

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MVDconnect