Pacesetter Claims Service, Inc

What Pacesetter Claims Service, Inc does

Pacesetter Claims Service, Inc. is a privately held, family-run independent insurance claims adjusting firm headquartered in Tulsa, Oklahoma, with a satellite office in Pasadena, California. Founded in 1997, the company provides property claims handling services to P&C insurance carriers, third-party administrators (TPAs), and property owners nationwide, drawing on a roster of 6,652 licensed adjusters deployed across all 50 states. The service portfolio spans the full claims lifecycle, including daily claims adjusting, catastrophe (CAT) response, desk adjusting, third-party administration, flood claims with NFIP compliance, commercial and large-loss support, liability services, and independent appraisals and dispute resolution delivered through its wholly owned subsidiary ConnectPoint Resolution Systems.

The company's technology layer integrates industry-standard estimating platforms (Xactimate, Symbility/CoreLogic, XactAnalysis) with proprietary offerings including the FieldView inspection platform, the LiveClaims Solution (built with OnSeen and HOVER for real-time virtual claim orchestration and 3D property modeling), and the PACE Evo scoper/writer program. Pacesetter is SOC 2 Type II attested and ISO 9001:2015 certified, supporting enterprise carrier procurement requirements. The firm also operates Pacesetter Academy for adjuster training and the PCS Pro Shop for adjuster supplies.

Commercially, Pacesetter runs an enterprise field-sales go-to-market targeting insurance carriers and TPAs through multi-year customized contracts, supported by a direct sales team, dedicated business-development leadership, website lead capture, and industry events. Revenue is generated primarily through fee-for-service claims adjusting and managed-services TPA engagements, with adjuster recruitment driven by an online portal and partnerships (Wingspan, CIS Group, CRU Group) that deliver benefits to freelance roster members. Marketing centers on content (blog, newsletter, CE training events) and adjuster-career recruitment rather than consumer advertising.

Name

Pacesetter Claims Service, Inc

Legal name

Pacesetter Claims Service Inc.

Website

https://pacesetterclaims.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

Pacesetter Claims Service is a privately held, family-run independent insurance claims adjusting firm founded in 1997 that provides nationwide property claims handling, catastrophe response, TPA, appraisal, and inspection services to P&C carriers, TPAs, and property owners across all 50 states.

Ownership category

akta.pro rank

Headquarters

HQ city

Tulsa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Claims Adjusting Services: Fee-for-service model providing licensed field and desk adjusters for property claims handling, including FNOL intake, inspections, estimate writing, and final resolution. Services range from inspection-only to full TPA engagement.
2. Third-Party Administration (TPA): End-to-end claims management from FNOL to final resolution using Xactware and Symbility platforms. Provides full claims support tailored to client needs with flexible engagement models.
3. Appraisal Services: Through subsidiary ConnectPoint Resolution Systems, provides national appraisal services and dispute resolution for complex property claims. Network of 250+ licensed appraisers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Pacesetter Claims Service is an independent property claims adjusting firm that deploys a network of 6,652 licensed adjusters across all 50 U.S. states to handle the full property claims lifecycle for insurance carriers and TPAs. Its core services include daily claims adjusting, catastrophe (CAT) response, desk adjusting, third-party administration (TPA), flood claims (NFIP-compliant), FNOL intake, liability, commercial and large loss support, and independent appraisal and dispute resolution through its ConnectPoint Resolution Systems subsidiary, supported by proprietary FieldView and LiveClaims technology platforms.

Product overview

Pacesetter Claims Service is a nationwide independent property claims adjusting firm offering a comprehensive suite of claims solutions. The portfolio centers on FieldView (an inspection platform with licensed adjuster workflows and claim-ready documentation), Daily Claims Adjusting, Catastrophe (CAT) Claims, Desk Adjusting, Third-Party Administration (TPA), Appraisals & Dispute Resolution (via subsidiary ConnectPoint Resolution Systems), Flood Claims Services, and FNOL intake services. Additional offerings include PACE Evo (scoper/writer program), LiveClaims Solution (virtual workflow platform via OnSeen/HOVER partnership), Pacesetter Academy (training), Inspect & Scope, Liability Services, and Commercial/Large Loss support. Together these products and services span the full claims lifecycle from initial intake through final resolution for insurance carriers and TPAs.

Differentiator

Problem solved

Functional benefit

Brands

• FieldView: Inspection platform providing licensed adjuster inspections for roofing companies and property management, delivering claim-ready documentation with tech-enabled workflows.
• PACE Evo
• Pacesetter Academy

Products and services

• FieldView Inspection Services Tech-enabled inspection platform delivering licensed adjuster inspections and insurance-grade documentation for roofing companies, commercial real estate owners, and property management firms, producing claim-ready output for Xactimate, Symbility, AccuLynx, and carrier platforms.
• LiveClaims Solution Virtual mobile-web platform connecting P&C insurers, policyholders, third-party claims adjusters, and insurance agents in real time, with auto-assignment of claims, real-time status dashboards, and auto-generated property data packages from adjuster photos via HOVER integration.
• PACE Evo Scoper/writer program combining proprietary technology with dedicated claims writers to transform the claims inspection and documentation process, also functioning as a structured training program for new and experienced adjusters.
• Daily Claims Adjusting Field and desk claims adjusting for routine property losses such as burst pipes, minor fire damage, and water intrusion, including on-site inspections, quality assurance, and TPA integration for insurance carriers and TPAs.
• Catastrophe (CAT) Claims Rapid, scalable deployment of licensed field adjusters for large-scale disaster events including hurricanes, hail, high winds, tornadoes, earthquakes, floods, and wildfires, providing surge capacity to insurance carriers and TPAs.
• Desk Adjusting Remote claims handling by licensed desk adjusters providing consistent file handling, coverage reviews, damages evaluation, and dispute resolution for insurance carriers and TPAs.
• Third-Party Administration (TPA) Services End-to-end property claims administration from first notice of loss (FNOL) intake to final resolution, with flexible engagement models ranging from inspection-only support to full TPA engagement, delivered to insurance carriers and TPAs nationwide.
• Appraisals and Dispute Resolution Independent national appraisal and dispute resolution services for property claims, delivered through the ConnectPoint Resolution Systems subsidiary with 250+ licensed appraisers experienced as umpires.
• Flood Claims Services NFIP-compliant flood adjusting delivered by certified adjusters with compliant inspections and precise damage assessments for flood-related property insurance claims.
• FNOL Services First Notice of Loss (FNOL) intake with 24/7 omnichannel support across phone, SMS, email, and chat, with smart routing and real-time visibility for insurance carriers and TPAs.
• Liability Services Third-party property damage and bodily injury claims support, including investigations, documentation, and defensible claim resolutions for insurance carriers.
• Commercial and Large Loss Specialized adjusting support for intricate, high-value property claims, providing detailed evaluations and fair settlements for commercial and large loss exposures.
• Pacesetter Academy Insurance adjuster training program providing software certification (Xactimate, Symbility), damage recognition, carrier certification, and on-site job training for catastrophe and daily claims adjusters.
• ConnectPoint Resolution Systems Wholly-owned subsidiary of Pacesetter Claims Service providing national appraisal services and dispute resolution for property claims, with a network of 250+ licensed appraisers experienced as umpires.
• PCS Pro Shop Online store for insurance adjusters to purchase supplies and equipment used in field adjusting assignments.

Quantifiable outcome

• Desk-adjusted property claims close up to 35% faster than field-assigned claims
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Symbility Solutions (CoreLogic)coreTechnology or Integration · 7 March 2019Technology partnership providing Symbility/CoreLogic claims workspace access. Offers free Mobile Claims training to prepare adjusters for CAT season. Symbility fees are $15 per claim with $180 monthly maximum.
• OnSeencoreTechnology or IntegrationLaunched LiveClaims Solution with OnSeen providing mobile workforce management software that virtually connects insurers, policyholders, adjusters, and agents in real-time. The platform enables auto-assignment of claims, real-time status tracking, and performance dashboards. Founded in Columbus, Ohio in 2017.
• HOVERcoreTechnology or IntegrationPartnership integrating HOVER's 3D technology that transforms smartphone photos into accurate property models with measurements. Enables faster claims processing and improved policyholder experience. HOVER is backed by Google Ventures, Standard Industries, and The Home Depot with over $60 million in funding.
• WingspancoreStrategic or Co-development PartnerPartnership transforming benefits and support for freelance adjusters through Wingspan's software platform. Provides financial management, tax guidance, healthcare benefits including telemedicine, vision, dental, and disability for thousands of freelance claims adjusters.
• CIS GroupcoreStrategic or Co-development PartnerLoss adjusting firm partnering with Pacesetter through Wingspan to pioneer benefit transformation for freelance workforce. Both firms serve insurers with outsourced P&C claims solutions.
• CRU GROUPcoreStrategic or Co-development PartnerLoss adjusting firm partnering with Pacesetter through Wingspan to pioneer benefit transformation for freelance workforce. Both firms serve insurers with outsourced P&C claims solutions.
• ConnectPoint Resolution SystemsminorStrategic or Co-development PartnerSubsidiary providing national appraisal services and dispute resolution for property claims, helping clients navigate disputes efficiently and fairly.
• P.L.A.N.minorStrategic or Co-development PartnerPartner providing appraisal training to ensure quality and consistency among Pacesetter's appraiser network.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Crawford & Company: Crawford & Company is one of the world's largest independent providers of claims management solutions to insurance carriers and self-insured entities, offering global claims adjusting, TPA, and managed repair services. Directly comparable as a broad incumbent serving the same carrier customers with overlapping property and CAT capabilities, though at materially larger scale than Pacesetter.
• Sedgwick: Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions, including claims management, TPA, and loss adjusting for P&C carriers and self-insureds. Overlaps with Pacesetter across property adjusting, TPA, and CAT response, but operates at significantly greater scale and with a broader international footprint.
• Charles Taylor Adjusting Services: Charles Taylor is a global claims services and loss-adjusting provider serving insurers, reinsurers, and self-insureds across property, casualty, and specialty lines. Broader incumbent peer with overlapping property and CAT adjusting capabilities, though operating at greater scale and international reach than Pacesetter.

Direct peers

• Eberl Claims Services: Eberl Claims Services is an independent claims adjusting firm providing field, desk, catastrophe, and TPA services to insurance carriers nationwide. Direct peer: similar service portfolio (CAT, daily, desk, TPA), similar carrier customer base, and competing for the same roster of national and regional insurance clients.
• Alacrity Solutions: Alacrity Solutions (formerly Worley Claims Services) is a national independent claims adjusting and TPA firm serving P&C carriers across property, auto, and casualty lines. Closely comparable: directly competes with Pacesetter in CAT response, daily claims, and TPA, with a similar multi-state adjuster roster model.
• Pilot Catastrophe Services: Pilot Catastrophe Services is a specialist independent adjuster focused on catastrophe response and large-loss property claims for P&C insurers. Direct peer in the CAT deployment and surge-adjusting core of Pacesetter's business, with a comparable national licensed-adjuster network.
• Engle Martin & Associates: Engle Martin is an independent claims adjusting and TPA firm handling commercial and residential property, auto, and casualty claims for major insurers. Direct peer: competes with Pacesetter across property adjusting, TPA, and commercial/large-loss services for similar enterprise carrier clients.
• Donato Adjusting Services: Donato Adjusting Services is an independent property claims adjusting firm providing field, desk, and catastrophe adjusting to insurance carriers. Comparable as an independent adjuster of similar size, competing in daily and CAT property claims for regional and national carriers.
• TRISTAR Claims Management Services: TRISTAR is an independent claims management firm providing adjusting, TPA, and managed repair services to insurance carriers and self-insureds. Directly comparable across property claims handling, CAT response, and TPA — competing for the same enterprise carrier relationships.

Emerging players

• Davies Group: Davies is a global professional services and technology firm serving insurance and financial services, including claims TPA, adjusting, and managed services. Comparable as a TPA and claims-services peer (particularly in property and specialty lines), with growing North American presence that increasingly competes for the same carrier clients as Pacesetter.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@pacesetterclaimsservice
• Facebookfacebook.com/pacesetter-claims-service-inc-191524732728
• LinkedInlinkedin.com/company/pacesetter-claims-service
• Instagraminstagram.com/pacesetterclaims
• Xx.com/pacesetterclaim

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacesetter Claims Service, Inc