Fully Managed

What Fully Managed does

Fully Managed is a Canadian managed IT services provider operating as a wholly-owned subsidiary of TELUS Business Solutions, the business services arm of TELUS Corporation (TSX: T). Founded in 2002 and headquartered in Vancouver with a secondary office in Toronto, the company delivers outsourced IT management to small (10–29 employees) and medium/large (30+ employees) Canadian businesses across healthcare, finance, manufacturing, and professional services verticals. Named reference customers include FrontWell Capital Partners, MacLean Law, and Cambie Surgery Centre.

The core technology stack centers on a managed services platform delivered through the FMX customer portal for ticket tracking and self-service, a 24/7 Security Operations Centre for threat detection and incident response, and a virtual CIO practice for IT strategy and roadmap development. Supporting capabilities include 24/7 helpdesk support, remote monitoring and management of user accounts, servers, networks, and Microsoft 365, cloud migration services, multi-factor authentication implementation, proactive patch management, and security awareness training. The company maintains partnerships with Microsoft (Solutions Partner — Infrastructure), Cisco, SonicWall, and Field Effect to deliver these capabilities.

The business model is subscription-based managed services billed monthly, with two pricing tiers segmented by company size (10–29 and 30+ employees) and pricing customized per engagement rather than published. Revenue is generated through recurring managed IT contracts augmented by project-based cloud migration and infrastructure upgrade work. The go-to-market is sales-led, using dedicated phone lines, request-callback web forms, and cross-sell into TELUS Business's existing Canadian SMB telecom base of 450,000+ customers. Growth has been augmented by a Canadian MSP acquisition roll-up, including Wappo Information Services (June 2021), Quartet Service (July 2021), Ook Enterprises (June 2022), TWT Group (February 2020), Lime Collar Group (June 2019), and Affinity Managed Services (May 2019).

Name

Fully Managed

Legal name

Fully Managed

Website

https://fullymanaged.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Fully Managed, a TELUS Business Solutions subsidiary, provides 24/7 managed IT services, cybersecurity, cloud migration, and virtual CIO advisory to Canadian small and medium businesses in healthcare, finance, manufacturing, and professional services on a subscription basis.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• IT helpdesk support
• Cybersecurity solutions
• Cloud migration services
• Virtual CIO services

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Recurring monthly/annual subscription-based managed IT services including 24/7 helpdesk, network monitoring, cybersecurity, patch management, cloud migration, and ongoing IT maintenance. Provides standardized pricing for predictable IT payments with flexible plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Fully Managed delivers outsourced managed IT services for Canadian small and medium businesses, providing 24/7 helpdesk support, network monitoring, cybersecurity, cloud migration, and Microsoft 365 management through subscription contracts. A team of 200+ specialists, including virtual CIOs, account executives, and solutions consultants, acts as an extension of each client's IT department, supported by an FMX customer portal.

Product overview

Fully Managed is a managed IT services provider operating as a business unit of TELUS Business Solutions, offering a unified suite of IT support and management services rather than discrete branded products. The core service encompasses always-on 24/7 IT support and helpdesk, comprehensive cybersecurity solutions including 24/7 security operations centre and threat detection/response, a dedicated team of over 200 IT specialists including virtual Chief Information Officers, Solutions Consultants, and Account Executives, and tailored IT strategy development with technology roadmaps. Services extend to cloud migration, network/server maintenance, Microsoft 365 management, multi-factor authentication implementation, security awareness training, and compliance support. Flexible pricing plans are offered based on business size (small businesses with 10-29 employees or medium/large businesses with 30+ employees). The FMX portal serves as the customer-facing support and ticket management platform for existing customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Fully Managed IT Services Outsourced managed IT services package for Canadian small and medium businesses covering 24/7 helpdesk, remote monitoring, user account management, server and network maintenance, Microsoft 365 management, patch management, and a dedicated account team. Sold as monthly subscriptions to companies with 10-29 or 30+ employees.
• 24/7 Cybersecurity and Security Operations Centre Round-the-clock security operations centre providing 24/7 network monitoring, multi-factor authentication, security awareness training, proactive updates and patch management, advanced threat detection, incident response, and compliance support for SMB IT environments.

Quantifiable outcome

• Over 450,000 Canadian SMB businesses trust TELUS Business for managed IT services
• +1 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 1 January 2025Microsoft Solutions Partner with infrastructure specialization. Fully Managed provides cloud management, Microsoft 365 services, and cloud migration services, leveraging Microsoft technology partnerships.
• OokminorStrategic or Co-development Partner · 6 June 2022Fully Managed acquired Ook in June 2022 as part of TELUS Business Solutions strategy to enhance services for small and medium businesses in Canada.
• Wappo Information ServicesminorStrategic or Co-development Partner · 3 June 2021Fully Managed acquired Wappo Information Services in June 2021, expanding its managed IT services capabilities for Canadian SMBs.
• CiscocoreTechnology or IntegrationCisco Partner status indicates network and security technology integration capabilities for customer IT environments.
• SonicWallcoreTechnology or IntegrationSonicWall partnership provides cybersecurity solutions including firewall, network security, and threat protection for customer environments.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• CDW: Large U.S.-headquartered broad-line IT solutions and managed services provider with Canadian operations. Overlaps on managed IT, cloud, and security, but at significantly larger scale and broader portfolio.
• Wipro (Managed Services): Global IT services giant with a managed services and cybersecurity practice. Represents the international-scale MSP end of the spectrum against which Fully Managed's mid-market positioning is benchmarked.
• Insight Enterprises: Global IT solutions and managed services provider with North American reach. Competes on managed services, cloud, and cybersecurity but operates across a much broader portfolio than Fully Managed.

Direct peers

• Converge Technology Solutions: Canadian-founded IT solutions and managed services provider with infrastructure, cloud, and cybersecurity capabilities. Comparable in target customer (Canadian mid-market/enterprise) and managed services model.
• Compugen: Canadian-headquartered IT solutions and managed services firm. Comparable in end-to-end IT support, cloud, and cybersecurity offerings targeting Canadian SMB and enterprise customers.
• Jolera: Canadian managed IT and security services provider serving SMBs and mid-market across Canada. Comparable in customer profile, MSP/managed security bundle, and subscription-based delivery model.
• Long View Systems: Canadian-headquartered managed IT, cloud, and security services provider with similar mid-market and enterprise focus. Closest direct competitor to Fully Managed inside Canada, with overlapping managed services, cloud migration, and cybersecurity offerings.
• Bulletproof Solutions (GLI Group): Canadian managed IT and cybersecurity provider with similar 24/7 SOC, compliance, and managed services focus. Directly competes for Canadian mid-market and SMB managed services deals.
• Softchoice (Xerox): Canadian IT solutions and managed services provider now under Xerox. Overlaps with Fully Managed on Microsoft-centric cloud, M365, and managed IT services for Canadian SMBs and mid-market.

Others

• TELUS Business Solutions (parent brand): Parent brand and broader distribution channel inside which Fully Managed operates. Relevant as the contextual ecosystem/parent providing capital, telecom cross-sell, and brand trust.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/FullyManaged
• YouTubeyoutube.com/@TELUSBusiness
• Facebookfacebook.com/TELUSBusiness
• LinkedInlinkedin.com/company/telus-business
• Instagraminstagram.com/telusbusiness

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fully Managed