Concord Pet Foods & Supplies

What Concord Pet Foods & Supplies does

Concord Pet Foods & Supplies is a privately held, family-owned specialty pet retailer founded in 1981 and headquartered in Wilmington, Delaware. The company operates 33 brick-and-mortar stores across four Mid-Atlantic states — Delaware, Pennsylvania, New Jersey, and Maryland — positioned as a '33 Convenient Locations' brand. Its assortment focuses on premium, specialty, and natural pet food (Orijen, Merrick, ACANA, Fromm, Stella & Chewy's, The Honest Kitchen, Natural Balance, NutriSource, Wellness, Vital Essentials, Instinct, Nutro, Taste of the Wild, Weruva, Farmina, Royal Canin) across dry, wet, freeze-dried raw, and treat formats for dogs, cats, fish, birds, and small animals. The company also carries toys (KONG), dental treats (Greenies), and its own sub-brand, Elm Pet Foods.

The business operates three revenue streams: retail store sales (the core), e-commerce sales through a Shopify-based website (powered by New Media Retailer) with local delivery, and in-store services including professional grooming, self-service dog wash, and periodic low-cost vaccination clinics. A Frequent Buyer Program and the annual 'Pets In The Park' community event support retention and brand engagement. Distribution is physical-retail-centric; as of 4/23/25 the company discontinued website shipping orders, redirecting customers to local delivery, Instacart same-day delivery, or in-store purchases.

The target customer is pet-owning consumers (primarily dog and cat owners) seeking premium and specialty nutrition — including grain-free, limited-ingredient, freeze-dried raw, and sensitive-stomach formulations — across persona segments ranging from primary dog/cat owners down to fish, bird, and small-animal hobbyists. Marketing is multi-channel: organic social (Facebook, Instagram, Pinterest, X), a content/blog presence, email newsletter via eepurl.com, and community events. The only named executive in the input is CFO Lindsay Mutschler; no CEO, founders, or other officers are disclosed. Concise financials, funding history, and headcount trajectory are not publicly disclosed.

Name

Concord Pet Foods & Supplies

Legal name

Concord Pet Foods & Supplies

Website

https://concordpetfoods.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Concord Pet Foods & Supplies is a privately held, family-owned specialty pet retailer operating 33 stores across Delaware, Pennsylvania, New Jersey, and Maryland, serving pet owners with premium foods, supplies, grooming, dog wash, and vaccination clinics through in-store and Instacart-enabled local delivery channels.

Ownership category

akta.pro rank

Product category

Specialty pet food and supplies retail

NAICS

Pet and Pet Supplies Retailers (45991), Pet Care (except Veterinary) Services (81291)

SIC

Retail-Misc General Merchandise Stores (5399)

akta.pro primary industry

General Pet Supplies Retail (Multi-category) (CRALAHAA)

akta.pro secondary industries

Pet Food & Treats Retail (CRALAHAB), Pet Supplies Omnichannel (CRAFAEAJ), Pet Supplies Retail (CRALAIAI)

Keywords

• Pet food retail
• Pet supplies
• Pet grooming services
• Vaccination clinics
• Specialty pet stores

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Retail Store Sales: Brick-and-mortar retail sales of pet food, supplies, and services across 33 physical store locations
2. E-commerce Sales: Online product sales through company website with local delivery and Instacart same-day delivery options. Note: As of 4/23/25, website shipping orders were discontinued, focusing on local delivery only.
3. In-Store Services: Grooming services, dog wash stations, and low-cost vaccination clinics offered at store locations

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Concord Pet Foods & Supplies operates a 33-store specialty pet retail chain across Delaware, Pennsylvania, New Jersey, and Maryland, selling premium, natural, and specialty pet food, treats, and supplies for dogs, cats, fish, birds, and small pets. In-store service offerings include professional pet grooming, self-service dog wash stations, and low-cost vaccination clinics. The retailer extends its reach through a Shopify-powered e-commerce site, in-house local delivery, and Instacart same-day fulfillment.

Product overview

Concord Pet Foods & Supplies is a multi-channel pet supply retailer operating 33 store locations across Delaware, Pennsylvania, New Jersey, and Maryland, with a companion e-commerce website offering same-day delivery through Instacart. The company carries an extensive portfolio of pet food brands including Orijen, Merrick, Acana, Natural Balance, Fromm, Stella & Chewy's, The Honest Kitchen, NutriSource, Wellness, Vital Essentials, Instinct, Nutro, Taste of the Wild, Weruva, Farmina, and Royal Canin, among others. Product offerings span dry food, wet food, freeze-dried raw, and treats for both dogs and cats. Specialty diet categories include grain-free, limited ingredient diet, sensitive stomach, and skin & coat care formulations. The company also provides in-store services including professional grooming, self-service dog wash, and low-cost vaccination clinics. Featured product brands include Orijen protein-rich grain-free formulas, Merrick ancestral diet recipes, Acana regional ingredient formulas, Fromm Gold large breed formulas, Stella & Chewy's freeze-dried raw products, and The Honest Kitchen dehydrated human-grade foods.

Differentiator

Problem solved

Functional benefit

Brands

• Elm Pet Foods: A sub-brand of pet food products mentioned on the website, with the tagline 'Let Our Family Feed Your Family.'

Products and services

• Pet Food and Supplies Retail Core retail offer: curated premium, natural, and specialty pet food, treats, and supplies across dog, cat, fish, bird, and small animal categories, sold through physical stores and online channels.
• Elm Pet Foods (Exclusive In-Store Brand) Exclusive in-store brand of pet treats and food for dogs and cats, available only at Concord Pet Foods & Supplies locations and on its e-commerce site.
• In-Store Pet Grooming Professional, appointment-based pet grooming service offered at Concord store locations for dog and cat owners.
• Self-Service Dog Wash Walk-in, do-it-yourself dog wash stations located at Concord stores, providing tubs, shampoo, and supplies for pet owners who prefer to bathe their dogs themselves.
• Low-Cost Vaccination Clinics Periodic, low-cost vaccination clinics hosted at Concord stores offering core pet vaccinations (e.g., rabies) at accessible price points for local pet owners.
• Pet Pharmacy (Wedgewood Partnership) Retail-assisted pet pharmacy service that allows Concord customers to obtain prescription and compounded pet medications through a partnership with Wedgewood Pharmacy.
• Online Storefront and Local Delivery Shopify-powered e-commerce storefront (concordpetfoods.com) providing online ordering of the in-store product assortment with company-operated local delivery.
• Same-Day Delivery via Instacart Same-day delivery of Concord's catalog through a partnership with Instacart, expanding the retailer's fulfillment radius and convenience offering.

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Nine partnerships are on record, tiered core and flagship.

• InstacartcoreTechnology or IntegrationSame-day delivery partnership allowing Concord Pet Foods customers to order products through Instacart platform for rapid local delivery. Integration enables convenient ordering and delivery of pet supplies.
• Elm Pet FoodsflagshipStrategic or Co-development PartnerFeatured brand partnership with Elm Pet Foods, prominently featured on homepage with tagline 'Let Our Family Feed Your Family.' Exclusive or preferred brand placement in stores.
• OrijencoreChannel Partner/ Reseller/ DistributorAuthorized retailer of Orijen premium pet food products including Original, Regional Red, and Senior formulas. Major brand featured in dog and cat collections.
• ACANAcoreChannel Partner/ Reseller/ DistributorAuthorized retailer of ACANA premium pet food products including Bountiful Catch, Red Meat Recipe, and Highest Protein Grasslands recipes.
• MerrickcoreChannel Partner/ Reseller/ DistributorAuthorized retailer of Merrick pet food products including Backcountry, Grain Free, and Healthy Grains lines for dogs and cats.
• Stella & Chewy'scoreChannel Partner/ Reseller/ DistributorAuthorized retailer of Stella & Chewy's freeze-dried raw, raw coated kibble, and wet food products for dogs and cats.
• FrommcoreChannel Partner/ Reseller/ DistributorAuthorized retailer of Fromm Family pet food products including Gold Adult, Gold Large Breed, and other premium formulas.
• The Honest KitchencoreChannel Partner/ Reseller/ DistributorAuthorized retailer of The Honest Kitchen dehydrated and freeze-dried pet food products.
• Natural BalancecoreChannel Partner/ Reseller/ DistributorAuthorized retailer of Natural Balance pet food products including Limited Ingredient Diet and other specialty formulas.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Amazon (Pet Supplies): Mass-market e-commerce platform with extensive pet food and supplies assortment and Prime shipping. Competes primarily on convenience and price, especially relevant given Concord Pet's exit from shipped e-commerce orders.
• PetSmart: Largest North American specialty pet retailer operating superstores with food, supplies, services, and in-store veterinary. Overlaps broadly with Concord Pet on assortment and services, but at much greater scale and with national pricing leverage.
• Petco: National specialty pet retailer offering premium food, grooming, training, and veterinary services. Comparable on product and service breadth, but competes from a national footprint that pressures regional chains.
• Chewy: Pure-play online pet retailer with broad assortment, subscription Autoship, and rapid fulfillment. Direct competitive threat to Concord Pet's e-commerce ambitions, particularly given Concord's recent withdrawal from shipping.

Direct peers

• Hollywood Feed: Regional pet retail chain with curated premium assortment and a strong neighborhood-store culture. Comparable in regional specialty positioning and premium brand curation, primarily across the southern U.S.
• Kriser's: Specialty natural pet retailer focused on premium and holistic food plus grooming services. Was a direct competitor in the premium pet retail niche with comparable brand assortment and service-led store model.
• Mud Bay: Pacific Northwest regional pet retailer with neighborhood stores and a curated premium assortment. Comparable in regional specialty positioning and community-focused store model, though geographic footprint differs.
• Healthy Spot: Premium pet retail chain offering natural food, grooming, and self-service dog wash with strong store experience. Highly aligned with Concord Pet's premium positioning, in-store service mix, and brand portfolio.
• Pet Supplies Plus: Multi-store pet supplies retailer with a regional store footprint across the eastern U.S., offering food, supplies, and in-store services. Highly comparable to Concord Pet in store-based, multi-category pet retail model and Mid-Atlantic/East Coast overlap.
• PetPeople: Midwest-anchored neighborhood pet store chain emphasizing premium food, knowledgeable staff, and in-store services. Closely comparable in brand mix (Orijen, ACANA, Stella & Chewy's) and service-driven store model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ConcordPets
• Facebookfacebook.com/concordpet
• Instagraminstagram.com/concordpetfoods
• Pinterestpinterest.com/concordpetfoods

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concord Pet Foods & Supplies