Waident

What Waident does

Waident Technology Solutions is a SOC 2 Type II-certified managed services provider founded in 2004 by John Ahlberg, a former CIO of a commercial real estate investment bank, and headquartered in Naperville, Illinois. The company delivers an integrated IT outsourcing portfolio to small and mid-sized businesses across the Midwest, with staffed offices in Chicago, Milwaukee, and Naperville. Its service pillars are (i) IT Strategy and the proprietary six-principle "Resilient IT" framework, (ii) Managed IT Support covering help desk, endpoints, networking, and mobile device management, (iii) Cybersecurity and Compliance aligned to NIST and SOC 2, including MFA, MDR advisory, and cyber insurance guidance, (iv) Secure Cloud Services that include the proprietary Waident Private Cloud together with Microsoft Azure, AWS, and Google Cloud administration and Veeam-backed immutable backups, and (v) an AI Readiness advisory line covering policy, education, guardrails, and security posture review. Supporting offerings include Data Center, Virtualization (VMware and Hyper-V), and Storage (SAN) solutions for organizations with 20-150 servers.

The underlying technology stack is a multi-cloud, multi-vendor MSP architecture rather than a single proprietary platform. Core integrations span Microsoft 365 and Azure, Amazon AWS, Google Cloud, Veeam for backup and DR, VMware and Hyper-V for virtualization, and Sophos for endpoint security. Operations are anchored by a documented, system-interdependency-aware service delivery model combined with quarterly strategic business reviews and systematic preventive testing rather than reactive break-fix pricing.

Waident's commercial model is predominantly subscription-based recurring revenue under fixed-fee monthly managed contracts that cover unlimited support, supplemented by project-based strategy work and cloud commitment-term advisory engagements. GTM motion is consultative direct sales with no-pressure IT assessments targeting Midwest SMBs and mid-market firms in manufacturing, healthcare, financial services, and local government. The company is privately held, founder-controlled, reports no external funding, and has been recognized on the Inc. 5000 in 2023 and 2024 with reported three-year revenue growth rates of 168% and 208%, respectively.

Name

Waident

Legal name

Waident Technology Solutions

Website

https://waident.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Waident Technology Solutions is a SOC 2-certified managed services provider that delivers managed IT, cybersecurity, secure cloud, and AI readiness services to small and mid-sized businesses in the Midwest. Founded in 2004 and headquartered in Naperville, Illinois, the firm serves manufacturing, healthcare, financial services, and local government clients across Chicago, Milwaukee, and surrounding markets.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

Keywords

• Managed IT services
• Cybersecurity compliance
• IT strategy consulting
• Cloud infrastructure management
• Helpdesk support services

Headquarters

HQ city

Glen Ellyn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fully managed technology support with fixed monthly fee covering unlimited support and management. Provides cost-effective fixed monthly expense for budgeting and cash flow purposes.
2. Managed Security Services: Cybersecurity services including SOC 2-aligned programs, NIST-aligned security, MDR solutions, MFA implementation, password management, and cyber insurance advisory.
3. Cloud Infrastructure Services: Private cloud backups (Waident Private Cloud), public cloud management (Azure, AWS, Google), secure cloud backups with immutability and compliance, and infrastructure management.
4. IT Strategy & Planning: Strategic IT consulting including technology roadmapping, IT budgeting, application evaluation, hardware lifecycle planning, and network architecture design.
5. Data Center Solutions: Virtualization, storage (SAN), networking, and security solutions for environments with 20-150 servers, including infrastructure management and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Waident is a Midwest-based SOC 2 certified managed services provider (MSP) that delivers outsourced IT management, strategic IT planning, cybersecurity, secure cloud services, and AI readiness support to small and mid-sized businesses in Chicago, Milwaukee, Naperville, and surrounding Midwest markets. The company operates as a virtual IT department for clients, providing help desk support, infrastructure management, cloud administration, and NIST-aligned cybersecurity programs under recurring managed-service contracts.

Product overview

Waident is a Midwest-based SOC 2 managed services provider offering an integrated portfolio of IT services for small and mid-sized businesses. The core offering comprises five interconnected service pillars: (1) IT Strategy Services for strategic planning and 'Resilient IT' framework development, (2) Managed IT Support providing help desk, infrastructure management, and endpoint/device management, (3) Cybersecurity & Compliance delivering NIST-aligned security programs and SOC 2-compliant services, (4) Secure Cloud Services encompassing Waident's private cloud, public cloud administration (Azure, AWS, Google), and secure backup solutions, and (5) AI Solutions/AI Readiness for AI strategy, policy development, and secure adoption guidance. Supporting these core pillars are specialized infrastructure services including Data Center Solutions, Virtualization Services (VMware/Hyper-V), Storage Solutions (SAN with deduplication and replication), Network & VPN Security Management, and Business Application Support. The integrated approach ensures technology alignment with business outcomes while maintaining security and operational resilience.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Strategy Services Strategic IT consulting including technology roadmapping, IT budgeting, application evaluation, hardware lifecycle planning, network architecture design, and development of the 'Resilient IT' framework. Designed for SMB owners who need IT aligned with business objectives and risk management.
• Managed IT Support Virtual IT department providing help desk and end-user support for computers, printers, peripherals, phone systems, smartphones, email programs, and operating systems, with remote and on-site capabilities. Includes Microsoft 365 administration, mobile device management, network management, and patch management under a fixed monthly fee covering unlimited support.
• Cybersecurity & Compliance Full suite of cybersecurity solutions aligned with the NIST framework and SOC 2 requirements, including threat assessment, vulnerability management, risk mitigation, MDR solutions, MFA implementation, password management, and compliance programs tailored to organizational risk tolerance. Designed for SMBs in regulated verticals.
• Secure Cloud Services Cloud computing environment with security measures protecting data confidentiality, integrity, and availability. Includes Waident Private Cloud, public cloud administration across Azure, AWS, and Google Cloud, and secure cloud backups with immutability and compliance features aligned with the 3-2-1-0 backup rule.
• AI Readiness Solutions AI strategy, policy development, and secure adoption services helping SMBs implement AI safely. Includes AI governance policy creation, employee education on safe AI practices, guardrail implementation, budget planning for AI tools, and ongoing AI posture review. Targets pragmatic SMB owners seeking practical AI enablement.

Quantifiable outcome

• 404 companies rescued from IT chaos
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, supporting and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft ecosystem expertise including Microsoft 365 management, Azure cloud, and related Microsoft technologies. Provides core infrastructure for many client environments.
• Amazon AWScoreTechnology or IntegrationAWS cloud platform management for clients using Amazon Web Services. Part of multi-cloud strategy.
• Google CloudcoreTechnology or IntegrationGoogle Cloud platform management for clients using Google services. Part of multi-cloud strategy.
• VeeamcoreTechnology or IntegrationVeeam backup software for secure cloud backups and disaster recovery. Used to meet 3-2-1-0 backup rules and DR sandbox testing.
• SophossupportingTechnology or IntegrationSophos security solutions referenced in content about ransomware protection and cybersecurity tools.
• TargetminorStrategic or Co-development PartnerGivemas community initiative - Target donated overstock merchandise for distribution to Naperville nonprofits.
• Home DepotminorStrategic or Co-development PartnerGivemas community initiative - Home Depot donated overstock merchandise for distribution to Naperville nonprofits.
• AmazonminorStrategic or Co-development PartnerGivemas community initiative - Amazon donated overstock merchandise for distribution to Naperville nonprofits.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Dataprise: Dataprise is a US managed services and cybersecurity provider serving SMB and mid-market clients, very similar in service portfolio (managed IT, cybersecurity, cloud, compliance) and customer segment to Waident. Like Waident, it competes on documentation, SOC-aligned security, and proactive service models, making it one of the closest direct peer comps despite its larger East Coast footprint.
• Single Path: Single Path is a managed services and cybersecurity company serving SMB and mid-market customers, particularly in the Midwest. Its portfolio of managed IT, security, and cloud services and its regional concentration make it a direct peer to Waident.
• Ntiva: Ntiva is a managed IT services and cybersecurity company serving SMBs and mid-market organizations across multiple US regions. Its service mix — managed IT support, cloud services, cybersecurity, and strategic IT planning — directly overlaps Waident's five-pillar offering, and it operates with a comparable subscription model targeting pragmatic business owners.
• C3 Integrated Services: C3 Integrated Services is a Midwest-based managed IT and cybersecurity provider serving SMB and mid-market clients with managed services, cloud, and compliance offerings. Its regional Midwest focus and SMB customer profile closely mirror Waident's footprint and go-to-market.
• Valiant Technology: Valiant Technology is a managed IT services provider targeting SMB and mid-market organizations with cloud, cybersecurity, and strategic IT planning services. Its subscription-based managed services model and SMB focus closely parallel Waident's value proposition.
• Harbor IT: Harbor IT is a managed services and cybersecurity provider for SMBs with a Midwest presence. Its subscription-based managed IT, cybersecurity, and compliance offerings place it in the same peer set as Waident, targeting similar pragmatic business owner customers.

Emerging players

• Netstar: Netstar is an IT managed services provider focused on cloud, security, and Microsoft 365/Azure management for SMBs. While based in the UK, its product mix (M365/Azure management, cybersecurity, cloud infrastructure) closely mirrors Waident's cloud managed services pillar and serves as a comparable technology peer.
• Connecticut Computers: Connecticut Computers is a managed IT services and cybersecurity provider for SMB and mid-market clients. While regionally distinct from Waident, its service portfolio (managed IT, cloud, security) and SMB customer focus make it a useful comparable for benchmarking Waident's positioning and pricing.

Regional players

• Affinitech: Affinitech is a Midwest-based IT managed services provider serving small and mid-sized businesses with managed IT, network, and cloud services. Its regional footprint and SMB focus make it a regional peer of Waident in the same competitive set.
• InfiNet Solutions: InfiNet Solutions is a Midwest-focused managed services provider offering IT support, cloud, and cybersecurity to SMBs in the greater Chicago and Midwest region. Its geographic overlap and SMB customer base make it a direct regional competitor to Waident.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@waident/featured
• Facebookfacebook.com/waident
• LinkedInlinkedin.com/company/waident-technology-solutions
• TikToktiktok.com/@gerrys.beard

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waident