Bureau of Internet Accessibility

What Bureau of Internet Accessibility does

BoIA is a private, for-profit professional services firm founded in 2001 and headquartered in East Greenwich, Rhode Island. The company sells digital accessibility compliance services — primarily WCAG 2.1 A/AA audits, remediation, training, and ongoing monitoring — to enterprise and government buyers across retail, financial services, healthcare, education, hospitality, software/SaaS, and federal/state agencies, with a stated footprint spanning 72 countries and 65,013 websites analyzed. Its core product is a hybrid accessibility testing methodology delivered through the proprietary A11Y® scanning platform and ErrorCast™ automated audit tool, combined with manual testing by certified screen-reader users, and packaged with add-on services including PDF, mobile (iOS/Android), application, and kiosk audits; live 24/7 visitor support; LMS and on-site training; remediation services; and the trademarked Letter of Reasonable Accessibility™ used as legal-defense documentation.

The business is sales-led and quote-based, with a free website analysis used as lead generation. Revenue is a mix of professional services (audits and remediation) and recurring or subscription lines (LMS training, A11Y platform access, support & monitoring packages). Distribution is primarily direct enterprise sales supplemented by a self-service PLG channel via the A11Y platform. The company is a GSA Schedule contract holder (#47QTCA20D0059) for federal work and a W3C and IAAP member, which it markets as regulatory and standards-alignment credentials. Founded and led by Mark Shapiro, BoIA has operated continuously for 21 years with a workforce of roughly 150–157 accessibility professionals and no disclosed outside investors, acquisitions, or leadership transitions in the source material.

Name

Bureau of Internet Accessibility

Legal name

Bureau of Internet Accessibility, Inc.

Website

https://boia.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Bureau of Internet Accessibility is a private professional services firm, founded in 2001 and based in East Greenwich, Rhode Island, that provides WCAG 2.1 A/AA accessibility audits, remediation, training, and monitoring to enterprise and government clients across 72 countries, supported by a 150-person team and a GSA federal contract vehicle.

Ownership category

akta.pro rank

Product category

Digital Accessibility Compliance Services

NAICS

Testing Laboratories and Services (54138), Testing Laboratories and Services (541380), Telephone Call Centers (56142)

SIC

Services-Testing Laboratories (8734), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Accessibility & Web/App Compliance (WCAG) (EDALAGAG)

akta.pro secondary industries

Accessibility & Special-Needs Customer Support (BPAAABAM), Accessibility & Assistive Technology IT Support (EDALAMAJ)

Keywords

• Digital accessibility services
• WCAG compliance audits
• ADA compliance testing
• Accessibility remediation services
• Web accessibility consulting

Headquarters

HQ city

East Greenwich

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Accessibility Audits: Professional services revenue from conducting comprehensive WCAG 2.1 A/AA audits using hybrid testing methodology for websites, applications, mobile apps, PDFs, and kiosks
2. Remediation Services: Implementation and remediation support services including subject matter expert consultation, project management, document remediation, and accessibility statement creation
3. Training Services: Self-paced and live training programs for teams including on-site training and LMS interactive training offerings
4. Support & Monitoring: Ongoing customer support packages, live 24/7 accessibility support for website visitors, and continuous monitoring services
5. A11Y® Testing Platform: Self-service automated testing platform providing administrative access for on-demand site scanning

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

The Bureau of Internet Accessibility (BoIA) provides professional digital accessibility compliance services, conducting WCAG 2.1 Level AA audits, remediation, and ongoing monitoring for websites, mobile apps, PDFs, applications, and kiosks. Its offering combines a proprietary automated testing platform (A11Y®) with manual expert testing performed by testers with visual disabilities using JAWS and NVDA screen readers, supported by training, legal documentation (Letter of Reasonable Accessibility™), and live 24/7 visitor support.

Product overview

Bureau of Internet Accessibility (BoIA) offers a comprehensive suite of digital accessibility services built around its core WCAG 2.1 A/AA Audits and a11y Digital Accessibility Scanning Platform. The flagship audit service combines human expert evaluation with automated AI scanning for thorough compliance assessment. Key add-on modules include specialized testing for PDFs, mobile apps (iOS/Android), applications, and kiosks; the ErrorCast™ automated audit tool; live 24/7 accessibility support for website visitors; remediation services with project management and help desk support; training programs (self-paced LMS and on-site); the Letter of Reasonable Accessibility™ for legal defense; and the Color Contrast Validator tool. A free website analysis serves as a lead-generation tool for prospects.

Differentiator

Problem solved

Functional benefit

Products and services

• WCAG 2.1 A/AA Audits Complete accessibility audits using both human experts and artificial intelligence to evaluate websites against WCAG 2.1 Level AA standards. Targeted at organizations that must demonstrate ADA, WCAG, Section 508, ACAA, OCR, or AODA compliance.
• a11y Digital Accessibility Scanning Platform Self-service administrative platform that scans pages, sections, or complete websites on demand, identifying WCAG 2.1 accessibility issues with line-of-code detail and prioritized compliance risk. For clients preferring a self-service automated testing approach.
• ErrorCast™ Automated Accessibility Audits Automated WCAG 2.1 AA audit tool that scans websites and produces a remediation guide highlighting accessibility issues. For organizations seeking automated compliance insight.
• PDF Accessibility Testing & Remediation

Quantifiable outcome

• 65,013 websites analyzed
• +2 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• W3C (World Wide Web Consortium)coreStrategic or Co-development PartnerMember of the World Wide Web Consortium, the primary international standards organization for the internet that publishes Web Content Accessibility Guidelines (WCAG). W3C membership indicates alignment with international web standards.
• International Association of Accessibility Professionals (IAAP)coreStrategic or Co-development PartnerMember of IAAP, the professional association for accessibility professionals. Membership indicates commitment to industry standards and professional development in accessibility.
• General Services Administration (GSA)coreOthersGSA Contract Holder (#47QTCA20D0059) enabling the company to provide accessibility services to federal government agencies through the GSA schedule.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AudioEye: AudioEye is a direct competitor in digital accessibility compliance, offering automated WCAG auditing and an overlay remediation platform. It competes head-to-head with BOIA's a11y platform and audit services for mid-market and enterprise buyers.
• UserWay: UserWay provides an AI-driven accessibility widget and scanning/monitoring platform. It overlaps with BOIA's automated scanning and remediation offerings, particularly for SMB and self-serve buyers.
• eSSENTIAL Accessibility: eSSENTIAL Accessibility offers an accessibility-as-a-service platform combined with assistive technology and consulting. It competes with BOIA on enterprise remediation and managed services.
• Level Access: Level Access is a direct peer providing enterprise digital accessibility audits, VPATs, training, and managed services. It targets the same Fortune 1000 and federal buyer set as BOIA and competes on methodology depth.
• Deque Systems: Deque Systems is a direct competitor offering axe DevTools, manual accessibility audits, and training. It is widely regarded as one of the top enterprise accessibility consultancies and competes with BOIA on hybrid testing and tooling.
• TPGi: TPGi (The Paciello Group) provides accessibility consulting, audits, and testing services comparable to BOIA's offerings. It is a direct peer in the professional services-led accessibility segment.
• accessiBe: accessiBe is a direct competitor offering an AI-powered accessibility overlay and audit solution targeting SMB and mid-market. It competes with BOIA on price and automation, positioning itself as a lower-cost alternative.
• MaxAccess / Perkins Access: Perkins Access (a division of Perkins School for the Blind) is a consulting-focused competitor with strong credibility from its disability-services heritage. It competes with BOIA in education and nonprofit segments for high-touch accessibility engagements.

Broad incumbents

• Siteimprove: Siteimprove is a broader digital governance, SEO, and content quality platform that includes accessibility scanning as part of its suite. It competes indirectly as a one-stop-shop alternative to BOIA's dedicated accessibility focus.

Emerging players

• Equally AI (formerly accessiCart) / AI-driven accessibility startups: An emerging AI-focused accessibility platform targeting SMB buyers with automated remediation. It represents the next generation of automation-first competitors challenging both overlay vendors and professional services firms like BOIA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BOIAorg
• LinkedInlinkedin.com/company/bureau-of-internet-accessibility

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bureau of Internet Accessibility