What General Services Administration does

The General Services Administration (GSA) is a U.S. federal government agency established in 1949 that serves as the centralized procurement, shared-services, and real estate management arm for executive-branch civilian agencies. GSA oversees more than $126 billion in federal contracts annually and operates through two primary service divisions: the Federal Acquisition Service (FAS), which delivers acquisition solutions via the Multiple Award Schedule (MAS), Governmentwide Acquisition Contracts (GWACs) such as OASIS+, Alliant 3, and Polaris, and assisted-acquisition services; and the Public Buildings Service (PBS), which manages 360 million rentable square feet across 9,700+ federal buildings. GSA's mandate was substantially expanded by a March 2025 Executive Order consolidating civilian procurement of common goods and services under the agency.

GSA's proprietary technology platforms constitute a substantial portion of its strategic footprint: FedRAMP (cloud security authorization), Login.gov (identity proofing for 156M users across 21 federal agencies, 50 state agencies, and 70+ healthcare organizations), USAi (a generative AI shared service aggregating models from seven major providers and currently used by 15 federal agencies), SmartPay (the world's largest government charge card program processing ~$40B annually across 4.2M cardholders), GO.gov (next-generation travel and expense management delivered via a 15-year IBM managed-service contract), USAccess (federal credentialing for ~600,000 identity cards), and the OneGov centralized IT-procurement initiative launched April 2025 that has generated $800M in government-wide savings across 20 active deals with discounts up to 90% off list pricing.

GSA's business model is fee-recovery rather than appropriations-driven — only 1% of its budget comes from direct congressional appropriations, with the majority of operating costs recovered through administrative fees on MAS contracts and GWACs, assisted-acquisition service charges, Federal Buildings Fund rent, and SmartPay interchange fees. GSA is overseen by an Administrator appointed by the President; Edward C. Forst leads the agency as of 2026. The agency has experienced a ~40% workforce reduction since October 2024 (with PBS down ~45%), prompting a major May 2026 reorganization of FAS and an internal "million hours challenge" to automate federal work using AI.

Name

General Services Administration

Legal name

U.S. General Services Administration

Website

https://gsa.gov

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The General Services Administration (GSA) is a U.S. federal agency that manages 360M sq ft of federal real estate, oversees $126B+ in annual federal contracts, and operates shared technology platforms (FedRAMP, Login.gov, USAi, SmartPay, GO.gov) serving 250+ federal agencies.

Ownership category

akta.pro rank

Product category

Federal Procurement and Shared Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119), Administration of Economic Programs (9261)

SIC

Real Estate Agents & Managers (For Others) (6531), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Intergovernmental Affairs & Federal Grants Administration (BPAIAAAC)

Keywords

• Federal procurement services
• Government shared services
• Federal real estate management
• Government contract vehicles
• Federal identity technology

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Acquisition Services Fees: GSA recovers the majority of its operating costs through fees charged on the procurement and acquisition services it provides to federal agencies. These include administrative fees on MAS contracts, GWAC management fees, and assisted acquisition service charges. The agency's Federal Acquisition Service handles over $115 billion in annual contract awards, and FAS revenue more than doubled since its last reorganization to reach over $115 billion in fiscal 2025. Only 1% of GSA's total budget comes from direct congressional appropriations, with the majority of operating costs recovered through products and services provided.
2. Real Estate (Rent): GSA manages 360 million rentable square feet of federal real estate and collects rent from agencies occupying GSA-owned and leased properties. Revenue supports the Federal Buildings Fund which funds building operations, maintenance, and construction.
3. SmartPay Program Fees: The SmartPay charge card program generates revenue through interchange fees and refunds paid back to agencies based on transaction volume and speed of payment. Over 250 federal agencies/organizations use SmartPay, which processes approximately $40 billion annually.

Pricing tiers

Go-to-market motion1 record

Distribution channels12 records

Marketing channels8 records

Core offering

The General Services Administration (GSA) is the U.S. federal government's centralized procurement, real estate management, and shared services agency. It operates contract vehicles (Multiple Award Schedule, OneGov, Alliant 3, OASIS+, Polaris) through which federal agencies purchase goods and services, manages 360 million rentable square feet of federal real estate, and runs technology platforms including USAi, FedRAMP, Login.gov, SmartPay, and GO.gov.

Product overview

GSA is a government agency providing real estate, acquisition, technology and shared services to federal agencies. The agency operates primarily through two service divisions: Federal Acquisition Service (FAS) providing acquisition solutions and contract vehicles, and Public Buildings Service (PBS) managing federal spaces. Key product offerings include the Multiple Award Schedule (MAS) as the core procurement vehicle, the OneGov centralized tech procurement strategy launched in April 2025, the USAi generative AI platform, FedRAMP cloud security authorization, SmartPay government charge card program processing $40B annually, and the GO.gov next-generation travel system. Additional offerings include Login.gov identity proofing, USAccess credentialing, GSA Advantage e-procurement, GSA Auctions, Rideshare Program, and the Market Research as a Service (MRAS) platform. FAS revenue exceeded $115 billion in fiscal 2025. GSA manages approximately 360 million rentable square feet and oversees $126 billion in federal contracts annually.

Differentiator

Problem solved

Functional benefit

Brands

• SmartPay: Government charge card and commercial payment solutions program - the largest in the world
• FedRAMP
• Login.gov
• USAi
• OneGov
• MAS
• GSA Advantage
• GO.gov
• GSA Auctions
• Polaris
• OASIS+
• Alliant 3

Products and services

• Multiple Award Schedule (MAS) Government-wide contract vehicle offering pre-negotiated prices and contract terms to federal agencies for common goods and services across IT, professional services, security, and transportation.
• OneGov Centralized tech procurement strategy enabling government-wide purchasing of AI, cloud, cybersecurity, and IT products through standardized terms and pricing with 20 active deals including Snowflake, ServiceNow, SAP, Google, and Perplexity.
• USAi Generative AI platform providing federal agencies access to AI models from multiple providers including OpenAI, Anthropic, Google, Microsoft, Amazon, Meta, and xAI. Transitioning to cost-recoverable model in FY2027.
• FedRAMP Government-wide program providing standardized security assessment, authorization, and continuous monitoring for cloud products and services used by federal agencies.
• Login.gov

Quantifiable outcome

• $800 million in government-wide savings generated by OneGov program since April 2025 launch
• +8 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability10 records

Feature9 records

Partnerships

18 partnerships are on record, tiered major, core and flagship.

• Food and Drug Administration (FDA)majorStrategic or Co-development Partner · 17 June 2026GSA and FDA broke ground on a $228 million premier food safety laboratory at the Denver Federal Center. The facility includes 16,500 square feet for microbiology and 14,000 square feet for chemistry, and will become FDA's only Biosafety Level 3 facility west of the Mississippi River. Project completion is scheduled for early 2029.
• Department of Agriculture (USDA)coreStrategic or Co-development Partner · 12 June 2026GSA partnered with USDA to deploy computer vision technology for evaluating meat marbling, moving an AI application from experimentation into production. GSA officials reported at IBM Think Gov 2026 that agencies are increasingly applying AI to workforce management, procurement, and policy analysis. This partnership demonstrates cross-agency AI collaboration facilitated through GSA's USAi platform.
• MetTelmajorTechnology or Integration · 10 June 2026MetTel completed network modernization upgrades at 11 GSA facilities, deploying SD-WAN technology, 22 high-capacity network circuits, and VoIP services to support the federal return-to-office mandate. The project included a new 10 Gbps circuit requiring new carrier infrastructure, completed in under 60 days under GSA's Enterprise Infrastructure Solutions contract. This work expands on MetTel's broader modernization effort that has already covered nearly 800 GSA locations worldwide since November 2025.
• SnowflakemajorTechnology or Integration · 21 May 2026GSA signed OneGov agreement with Snowflake to provide federal agencies discounted access to its computer and storage services through September 2027. Snowflake offers 20% discount on compute services and 26.67% discount on storage, with potential savings reaching 50% as agency usage scales. Snowflake CEO stated the platform is the only multi-cloud data solution capable of meeting federal agencies' needs for cost efficiency, enterprise-scale performance, and simplified contracting. Snowflake obtained FedRAMP high-security certification for AWS GovCloud (2023) and Microsoft Azure Government (June 2025).
• Management Science & Innovation (MSI)coreStrategic or Co-development Partner · 25 March 2026Management Science & Innovation (MSI) and GSA colleagues presented the Market Research as a Service (MRAS) program at the Association of Government Accountants Innovation Challenge. The platform has automated federal market research operations since its 2021 launch, completing over 10,000 research requests and serving 2,800+ acquisition professionals across 75 agencies. MSI and GSA are currently modernizing MRAS with AI capabilities through GSA's USAi large language model platform, with new features including AI-generated research insights and a vendor-facing portal called Project Miracle expected in 2026.
• National Institute of Standards and Technology (NIST)flagshipStrategic or Co-development Partner · 18 March 2026GSA and NIST announced a partnership to develop standardized methods for testing and evaluating AI models before federal agencies deploy them. The collaboration is based at NIST's Center for AI Standards and Innovation (CAISI) and will create common benchmarks, conduct hands-on research with federal workers, and produce guidelines and checklists to help agencies onboard AI systems more efficiently. The partnership aims to reduce duplicative efforts in moving AI pilots to deployment and supports the Trump administration's AI Action Plan and U.S. leadership goals in the global AI race. NIST's CAISI will provide tools, benchmarks, and evaluation guidelines through GSA's secure USAi platform.
• IBMflagshipTechnology or Integration · 29 January 2026GSA awarded IBM a 15-year contract to provide the travel and expense technology-managed service for GO.gov, the next generation of the E-Gov Travel Service program. IBM is described as one of the largest global corporations with direct, proven experience implementing enterprise solutions. GO.gov consolidates travel booking and expense systems into one platform with centralized management, replacing the legacy ETS2 system.
• BroadcommajorTechnology or Integration · 21 January 2026GSA reached OneGov agreement with Broadcom to provide federal agencies discounted access to its software services. The deal offers agencies discounts of up to 64% on AI-ready products including VMware Tanzu Platform, VMware Tanzu Data Intelligence, VMware vDefend, and VMware Tanzu AI Starter Kit, with access available until May 2027. The agreement represents another milestone under the OneGov initiative supporting President Trump's call to accelerate AI adoption.
• CohesitymajorTechnology or Integration · 8 January 2026GSA announced OneGov deal with Cohesity offering federal agencies discounts of up to 72.25% on AI-powered data protection and replication software, along with custom-built FedShield and FedCloud options. The agreement is designed to help agencies protect data across hybrid and multicloud environments while strengthening cyber resilience against ransomware and cyberattacks. Available through September 30, 2027 via GSA's Multiple Award Schedule.
• TenablemajorTechnology or Integration · 11 December 2025GSA OneGov program signed agreement with Tenable Public Sector to offer federal agencies a 65% discount off list price for Tenable's FedRAMP-authorized cloud security enterprise solution. The deal runs through March 31, 2027, with option years featuring favorable escalation rates ranging from no increase in year one to 3% in subsequent years. Tenable had previously announced a OneGov agreement to provide FedRAMP-authorized Cloud Security solutions to federal agencies including Department of Defense.
• Tenable (重复 - 已合并)majorTechnology or Integration · 11 December 2025重复记录 - 已与上述Tenable记录合并。
• Palo Alto NetworksmajorTechnology or Integration · 5 December 2025GSA announced OneGov agreement with Palo Alto Networks to provide federal agencies discounted cybersecurity services. The deal includes significant discounts of up to 60% on designated bundles of AI security, cloud, and network security products through January 31, 2028. The agreement is designed to support zero trust and IT modernization for federal agencies, consolidating security architecture while enabling cost rationalization.
• SAPmajorTechnology or Integration · 2 December 2025GSA signed OneGov agreement with SAP offering federal agencies access to its database, cloud, and analytics services at discounts of up to 80%. GSA estimates the deal will generate $165 million in savings for federal agencies while providing benefits like dedicated support and waived data egress fees. The agreement includes a $1-for-$1 first-year modernization incentive and waived data egress fees across government-certified hyperscaler environments. It builds on SAP's nearly three-decade relationship with the federal government.
• PerplexitycoreTechnology or Integration · 19 November 2025GSA announced first direct OneGov agreement with AI firm Perplexity, enabling federal agencies to access Perplexity Enterprise Pro for Government at $0.25 per agency over an 18-month term through GSA's Multiple Award Schedule. This was the first direct-to-government arrangement allowing Perplexity to sell enterprise AI capabilities directly to federal customers without a reseller. Perplexity's platform supports multiple leading AI models including those from Anthropic and OpenAI. The deal was facilitated through FedRAMP 20x pilot program for accelerated security authorizations.
• Google Workspace / Google Public SectormajorTechnology or Integration · 29 October 2025GSA facilitated DOT's award of a $89 million Google Workspace contract with Gemini for 50,000+ employees utilizing OneGov discounts. DOT became the first cabinet-level agency to fully transition from legacy technology to Google Workspace with Gemini. Foundational system was deployed and initial users migrated in 22 days. The deal represents expanded government adoption of Google's services, potentially challenging Microsoft's dominance in federal IT.
• ServiceNowmajorTechnology or Integration · 3 September 2025GSA announced OneGov agreement with ServiceNow to power AI-first modernization for federal government agencies. ServiceNow AI Platform could boost workflow efficiencies by 30% or more, with pre-negotiated discounts of up to 70% off ITSM Pro and Pro Plus bundle upgrades available through September 2028. The agreement positions ServiceNow as the 'AI control tower' for federal digital transformation, providing intelligent automation including predictive analytics, process mining, and AI agents. An agreement with ServiceNow under OneGov also aims to provide federal workers practical AI experience through daily workflow use on the ServiceNow AI Platform.
• OpenAIcoreTechnology or Integration · 6 August 2025OpenAI announced a first-of-its-kind partnership with GSA to provide ChatGPT Enterprise access to the entire US federal workforce. The deal was priced at $1 for the first year, representing a significant government technology contract. The partnership marks OpenAI's entry into large-scale federal deployment of its AI tools. This was one of at least 10 OneGov announcements about deals with AI providers offering licenses for one dollar or less per agency employee.
• Uber for Business / Uber TechnologiescoreChannel Partner/ Reseller/ Distributor · 22 July 2025Uber for Business secured an exclusive five-year contract renewal with GSA for government-wide ridesharing, covering April 2025 through April 2030. The expanded program covers international availability across 15,000 cities in 70 countries, high-capacity vehicles, business profile controls, and mission-support use cases including disaster relief. Federal agencies reported over 50% in savings compared to other ground transportation options. Uber One membership provided free to federal employees through November 30, 2027.

Scale indicators15 records

Recent moves12 records

Expansion highlights7 records

Direct peers

• U.S. Office of Personnel Management (OPM): OPM is the federal government's human resources shared services provider, offering HR, payroll, and benefits administration across federal agencies—analogous to GSA's role for procurement and real estate. Both agencies operate as federal QSMOs delivering shared services and consolidating systems.
• Coupa Software: Coupa is a leading procurement and spend management platform used by large public and private sector organizations. GSA's acquisition QSMO role and MRAS platform represent a public-sector analog to Coupa's commercial procurement intelligence offering.
• ID.me: ID.me is a direct competitor to Login.gov for federal identity proofing. ID.me recently secured a $1B blanket purchase agreement with IRS under GSA Federal Supply Schedule, demonstrating direct competition for the identity verification workload GSA manages.
• Okta: Okta is a leading identity and access management provider serving government and enterprise. Its FedRAMP-authorized platform competes directly with Login.gov's identity proofing and authentication services across federal agencies.
• Leidos: Leidos is a major GSA schedule contractor providing IT, logistics, and federal services. It won $456M Military OneSource and $922M CENTCOM IT modernization contracts under GSA vehicles, operating as a key delivery partner for GSA-managed procurement.

Broad incumbents

• U.S. Department of Veterans Affairs (VA): The VA is a large federal agency operating centralized services for veterans including health, benefits, and procurement. Its scale of intergovernmental coordination and shared service delivery parallels GSA's federal-wide mandate.
• NASA Shared Services Center: NASA operates federal shared services for technology, procurement, and finance. While narrower in scope than GSA, NASA's mission-focused shared services model is comparable to GSA's Technology Transformation Services and Federal Acquisition Service.
• Booz Allen Hamilton: Booz Allen Hamilton is a major federal IT services and management consulting contractor providing acquisition support, AI/ML deployment, and technology modernization. Its consulting services for federal agencies overlap substantially with GSA's Technology Transformation Services offerings.
• SAP (Ariba): SAP Ariba is a global procurement platform used by many large organizations. GSA's recent 80%-discount OneGov agreement with SAP for federal agencies creates a deeply integrated relationship, making SAP's commercial procurement suite a peer reference for GSA's acquisition platform ambitions.

Emerging players

• CBRE Government: CBRE is the world's largest commercial real estate services firm with a federal government practice providing property management, leasing, and facilities services. Its government real estate services overlap with GSA's Public Buildings Service activities, particularly for leased properties.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/usgsa
• YouTubeyoutube.com/usgsa
• Facebookfacebook.com/gsa
• LinkedInlinkedin.com/company/gsa
• Instagraminstagram.com/usgsa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about General Services Administration