On Call International
On Call International is a private travel risk management and global emergency assistance provider, founded in 1995 and owned by Tokio Marine HCC, serving corporations, universities, NGOs, insurance carriers, and affinity associations across 180+ countries. It delivers 24/7 crisis response, analyst-driven risk intelligence, and consulting via a B2B subscription and per-case fee model.
- Company typePrivate
- Founded1995
- HeadquartersSalem, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What On Call International does
On Call International is a private travel risk management and global emergency assistance company headquartered in Salem, New Hampshire, founded in 1995 and operating as a member company of the Tokio Marine HCC Group. The company delivers 24/7/365 emergency assistance, proactive travel risk management, and global risk management consulting to organizations whose employees, students, and members travel internationally, with stated coverage in 180+ countries, 23,000+ annual cases, and 167,000+ annual assistance calls.
The company's product portfolio is organized around three core lines: Travel Risk Management Services (proactive education, the Global Risk Intelligence Portal (GRIP), the Critical Event Global View Dashboard, mobile app, and pre-travel advisories), Global Emergency Assistance (medical, security, and travel assistance services including evacuation, repatriation, kidnap-and-ransom response, and crisis coordination through a centralized Global Response Center), and Global Risk Management Consulting Services (custom risk assessments, crisis management planning, and 24/7 Global Security Operations Center capabilities). A specialized Unity On Call sub-brand provides kidnap, ransom, and extortion response services. The technology stack is proprietary and cloud-based, with a notable emphasis on analyst-driven intelligence rather than automated inference.
The business operates on a B2B enterprise go-to-market spanning five verticals: Higher Education, NGO/Non-Profit, Corporate, Insurance, and Affinity Associations. Distribution combines direct enterprise sales with channel partnerships (insurance brokers, affinity white-label programs) and the International Assistance Group partner network. Revenue is generated through three mechanisms: subscription-based capitated annual fees and fixed-rate contracts (recurring revenue), per-case fees for emergency assistance (transactional revenue), and custom consulting engagements (professional services). Pricing is described as transparent with no hidden fees, but revenue is not publicly disclosed. The company has 101–250 employees and maintains regional offices in London, Asia-Pacific, and Australia.
On Call International firmographics
Firmographics- Name
- On Call International
- Legal name
- On Call International, LLC
- Website
- https://oncallinternational.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- On Call International is a private travel risk management and global emergency assistance provider, founded in 1995 and owned by Tokio Marine HCC, serving corporations, universities, NGOs, insurance carriers, and affinity associations across 180+ countries. It delivers 24/7 crisis response, analyst-driven risk intelligence, and consulting via a B2B subscription and per-case fee model.
- Ownership category
- akta.pro rank
On Call International industry classification
Industry- Product category
- Travel Risk Management and Emergency Assistance Services
- NAICS
- All Other Travel Arrangement and Reservation Services (561599), Telephone Call Centers (56142)
- SIC
- Insurance Agents, Brokers & Service (6411), Accident & Health Insurance (6321)
- akta.pro primary industry
- Travel Risk Management & Duty of Care Advisory (BPAKADAN)
- akta.pro secondary industries
- Emergency Response, Assistance & Medical Evacuation Services (THACAEAC), Duty of Care, Risk Management & Traveler Tracking (THAKAMAE), Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG), Global Emergency Support & Risk Response for International Students (crisis response, reporting, liaison) (EDALANAJ), Emergency Assistance & Medical Evacuation Services (EDAIAMAB)
Keywords
Where On Call International is headquartered
LocationHeadquarters
- HQ city
- Salem
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
On Call International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Travel Risk Management Services: Annual or multi-year subscription-based services providing comprehensive travel risk management including proactive education, risk monitoring, travel tracking, and emergency response coordination. Pricing models include capitated annual fees, fixed rates, or case-based fees depending on client needs and risk profiles.
- Emergency Assistance Services: Per-case fees for medical evacuations, security extractions, repatriation services, and 24/7 emergency support. Cases are managed by in-house teams with transparent pricing and no hidden fees.
- Consulting Services: Custom global risk management consulting engagements including crisis management planning, training programs, security assessments, and policy development services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Capitated Annual Fee Model |
| Subscription | Annual | Fixed Rate Model |
| Transaction based/ take rate | Pay-as-you-go | Case Fee Model |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
On Call International product offering
Product offeringCore offering
On Call International delivers 24/7/365 global emergency assistance and proactive travel risk management services to organizations whose employees, students, and members travel internationally. Its portfolio covers medical and security evacuations, repatriation, traveler tracking, risk intelligence, crisis response coordination, and customized consulting through a centralized Global Response Center supported by proprietary platforms such as the Global Risk Intelligence Portal (GRIP) and Critical Event Global View Dashboard.
Product overview
On Call International offers a modular travel risk management and emergency assistance platform designed for organizations with traveling employees, students, or members. The core portfolio consists of three interconnected product lines: (1) Travel Risk Management Services, which provides proactive education, analyst-driven intelligence via the Global Risk Intelligence Portal (GRIP), and travel tracking through the Critical Event Global View Dashboard and Mobile App; (2) Global Emergency Assistance, encompassing Medical Assistance Services, Security Assistance Services, and Travel Assistance Services for 24/7/365 crisis response; and (3) Global Risk Management Consulting Services with 24/7 GSOC capabilities. Specialized solutions target Higher Education, NGO/Non-Profit, Corporate, Insurance, and Affinity sectors. The company, a member of Tokio Marine HCC Group, also provides a COVID-19 Travel Outlook Map and Travel Restart & Location Monitoring Program. All services are coordinated through a centralized 24/7 Global Response Center.
Differentiator
Problem solved
Functional benefit
Brands
- Unity On Call: Provides kidnap and ransom, threat, and extortion response services.
Products and services
- Travel Risk Management Services Comprehensive proactive travel risk management solution including education, intelligence, and tracking components that help organizations prepare travelers and mitigate risks before, during, and after travel.
- Global Emergency Assistance 24/7/365 emergency assistance services covering medical, security, and travel emergencies for travelers worldwide, including evacuation coordination, medical referrals, and crisis response.
- Global Risk Management Consulting Services Customized consulting solutions including 24/7 Global Security Operations, custom risk assessments, crisis management planning, and training programs for organizations with distinct travel risk requirements.
- Medical Assistance Services Comprehensive medical support including medical monitoring, evacuation, repatriation, emergency travel arrangements, telehealth appointments, and medical referrals.
- Security Assistance Services Security-focused services including incident briefing, situational monitoring, political and natural disaster evacuation, and kidnap and ransom response.
- Travel Assistance Services Travel support including translator and interpreter referral, emergency travel funds assistance, legal consultation, and lost document/luggage assistance.
- Unity On Call (Kidnap, Ransom, Threat and Extortion Response) Provides kidnap and ransom, threat, and extortion response services as a specialized sub-brand under On Call International.
Companies that use On Call International
Customer profileSegments5 records
Ideal customer profiles5 records
On Call International technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
On Call International partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- International Assistance Group (IAG)coreOn Call International serves as the U.S. Core Partner of the International Assistance Group (IAG), a global alliance of assistance providers. This partnership extends On Call's assistance capabilities through a vetted network of like-minded partner organizations, providing consistent case management across 180+ countries worldwide.
- Tokio Marine HCC GroupcoreOn Call International is a member of the Tokio Marine HCC Group of Companies, a leading specialty insurance group. This parent company relationship provides financial stability, global reach, and access to resources that support On Call's travel risk management and emergency assistance operations.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
On Call International competitors and assessment
Company assessmentDirect peers
- International SOS: The world's largest medical and travel security services firm, offering 24/7 assistance, evacuations, and risk management to multinational corporates, NGOs, and governments. Direct competitor across all of On Call's verticals and the dominant incumbent in the enterprise segment.
- Global Rescue: U.S.-based travel risk management and emergency assistance company providing medical evacuation, security extraction, and crisis response to individuals, corporate, and government clients. Closest direct competitor by service scope and target market.
- Crisis24 (GardaWorld): A GardaWorld subsidiary offering integrated risk management, crisis response, secure travel, and intelligence services to enterprises and high-net-worth individuals. Competes with On Call across corporate security assistance and intelligence-led TRM.
- FocusPoint International: Travel risk management and crisis response firm offering evacuation, kidnap response, and concierge medical services to corporate and individual travelers. Comparable mid-market peer with overlapping service lines.
- MedAire: An International SOS company providing in-flight and onboard medical support, telemedicine, and travel health assistance to aviation and maritime operators. Comparable to On Call's medical assistance and evacuation services in transportation-adjacent verticals.
- CEGA Air Ambulance: Specialist air ambulance and medical assistance provider (part of Charles Taylor) offering international medical evacuations and repatriation. Directly comparable to On Call's medical evacuation and assistance capabilities.
Emerging players
- Riskline: Travel risk intelligence provider offering destination reports, real-time alerts, and analytics to corporate travel and security teams. Overlaps with On Call's GRIP intelligence platform but lacks On Call's emergency response capabilities.
Broad incumbents
- AIG Travel: Travel insurance and assistance division of AIG offering trip protection, medical assistance, and concierge services. Comparable insurance-carrier-adjacent assistance offering though embedded in a broader insurance portfolio.
- GeoBlue: International health insurance and assistance provider serving globally mobile individuals, corporate assignees, and students. Comparable higher-education and corporate expat assistance offering though structured around insurance products.
- UnitedHealthcare Global: International health and travel assistance division of UnitedHealth Group providing medical assistance, evacuations, and security support to globally mobile populations. Broad incumbent with insurance-backed distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
On Call International social profiles
Digital presenceOn Call International financial estimates
Financial estimateRevenue estimate
Valuation estimate
On Call International leadership team
Management profileNumber of profiles
Profiles9 records
On Call International subsidiaries and ownership
Company hierarchySubsidiaries1 record
On Call International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
On Call International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about On Call International
What does On Call International do?
On Call International delivers 24/7/365 global emergency assistance and proactive travel risk management services to organizations whose employees, students, and members travel internationally. Its portfolio covers medical and security evacuations, repatriation, traveler tracking, risk intelligence, crisis response coordination, and customized consulting through a centralized Global Response Center supported by proprietary platforms such as the Global Risk Intelligence Portal (GRIP) and Critical Event Global View Dashboard.
Is On Call International a public or private company?
On Call International is a private company. It is classified as corporate owned and is currently operating.
When was On Call International founded?
On Call International was founded in 1995. It employs 101 to 250 people.
Where is On Call International based?
On Call International is headquartered in Salem, United States, in the North America region.
How does On Call International make money?
Three revenue lines are on record. Travel Risk Management Services are the primary driver. The others are emergency Assistance Services and consulting Services.
Who are On Call International's main competitors?
Direct peers on record are International SOS, Global Rescue, Crisis24 (GardaWorld), FocusPoint International, MedAire and CEGA Air Ambulance. Riskline is listed as an emerging player. Broad incumbents are AIG Travel, GeoBlue and UnitedHealthcare Global.
Does On Call International have an API?
No public API is recorded for On Call International.
What industry is On Call International in?
On Call International's product category is Travel Risk Management and Emergency Assistance Services. Its primary akta.pro industry code is BPAKADAN, Travel Risk Management & Duty of Care Advisory, with a secondary code of THACAEAC, Emergency Response, Assistance & Medical Evacuation Services. Its NAICS code is 561599 and its SIC code is 6411.