FocusPoint International
FocusPoint International is a private critical event management company that delivers Emergency Response as a Service (ERaaS), providing satellite-enabled SOS, travel risk management, and crisis response services to corporations, travelers, device OEMs, and insurance partners across 220+ countries.
- Company typePrivate
- Founded2011
- HeadquartersPlantation, United States
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What FocusPoint International does
FocusPoint International is a private critical event management company specializing in Emergency Response as a Service (ERaaS) for individuals and organizations on the move. Headquartered in Sunrise, Florida and operating across 220+ countries and territories, the company orchestrates medical evacuations, security extractions, crisis response, and travel risk management through a 24/7 multilingual response team. Its named operational scale includes 15,000 crisis responses annually, 4,000 assistance calls monthly, 200+ SOS alerts daily, and 14M+ lives protected daily, serving corporate duty-of-care buyers, individual travelers and adventurers, satellite and IoT device manufacturers, and travel insurance providers.
The core technology stack is the PULSE rules-based escalation platform for SEND, PERS, mPERS, and IoT connected devices, integrated with satellite networks from Globalstar, Skylo, and NTN providers to enable emergency SOS and monitoring beyond cellular coverage. Complementary products include CAP Advantage, a mobile app with a one-touch emergency button; Overwatch x Rescue, a subscription service that eliminates financial exposure from rescue costs; and CAP Tripside Assistance, a consumer travel risk plan. OEM integration partnerships with Bullitt Group, Trackimo, and O-BOY embed FocusPoint services into rugged smartphones, asset trackers, and satellite watches.
FocusPoint generates revenue through subscription ERaaS plans, technology platform licensing to device OEMs, channel resale via airlines, travel management companies, and insurance providers, and professional services in crisis management consulting covering kidnap-for-ransom, extortion, and political risk. Go-to-market combines direct enterprise sales with channel partner distribution, anchored by flagship partnerships including Air Canada. The company is backed by private equity parent Dalton Capital, which provided $20 million in growth capital in February 2023 and is part of the broader Dalton Group of Companies.
FocusPoint International firmographics
Firmographics- Name
- FocusPoint International
- Legal name
- FocusPoint International, Inc.
- Website
- https://focuspointintl.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- FocusPoint International is a private critical event management company that delivers Emergency Response as a Service (ERaaS), providing satellite-enabled SOS, travel risk management, and crisis response services to corporations, travelers, device OEMs, and insurance partners across 220+ countries.
- Ownership category
- akta.pro rank
FocusPoint International industry classification
Industry- Product category
- Critical Event Management and Emergency Response Services
- NAICS
- Security Systems Services (56162), Satellite Telecommunications (517410), Computer Systems Design and Related Services (54151)
- SIC
- Communications Services, Nec (4899), Services-Health Services (8000), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)
- akta.pro secondary industries
- Crisis Management & Communications Support (Mass Notification) (BPABANAF), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF)
Keywords
Where FocusPoint International is headquartered
LocationHeadquarters
- HQ city
- Plantation
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FocusPoint International business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Emergency Response as a Service (ERaaS) Subscriptions: Subscription-based emergency SOS services including Overwatch x Rescue plan providing rescue guarantee and financial protection against rescue costs
- Travel Risk Management Services: CAP Tripside Assistance travel risk management solution responding to medical and security incidents during travel periods
- Technology Solutions Licensing: PULSE platform licensing for IoT, PERS, mPERS and SEND device manufacturers requiring emergency monitoring and escalation capabilities
- Crisis Management Consulting: Consulting practice focused on personal safety and crisis management solutions including kidnap for ransom, extortion, political risks, and product risk management
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Overwatch x Rescue emergency SOS subscription |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
FocusPoint International product offering
Product offeringCore offering
FocusPoint International provides Emergency Response as a Service (ERaaS) combining satellite and cellular-enabled SOS technology with a 24/7 multilingual crisis response team to deliver medical, security, and travel assistance across 220+ countries. Core offerings include the PULSE monitoring/escalation platform for IoT and personal safety devices, the CAP Advantage mobile assistance app, Overwatch x Rescue subscription service with financial rescue guarantee, CAP Tripside Assistance travel risk management, and CAP Travel Assistance Plan for business and leisure travelers.
Product overview
FocusPoint International operates as a Critical Event Management company specializing in Emergency Response as a Service (ERaaS) for individuals and organizations on the move. The offering architecture combines satellite and cellular connectivity through strategic partnerships with Globalstar, Skylo, and Bullitt Group with the PULSE monitoring and escalation platform. The core product portfolio includes PULSE (monitoring platform for SEND, PERS, mPERS and IoT devices), CAP Advantage (travel risk intelligence platform with mobile app), and Overwatch x Rescue (emergency SOS subscription). These are complemented by CAP Tripside Assistance for travel risk management and comprehensive Crisis Management and Medical Assistance services. The company leverages satellite NTN networks to deliver real-time device monitoring, SOS alerts, and rescue coordination across 220+ countries and territories, positioning the ERaaS model as a comprehensive critical event management ecosystem.
Differentiator
Problem solved
Functional benefit
Brands
- CAP Travel Assistance Plan: Comprehensive worldwide travel medical and security assistance services for business and leisure travelers
- Overwatch x Rescue Plan
- CAP Tripside Assistance
- PULSE
- CAP Advantage
- CAP Crisis Assistance Plus
Products and services
- PULSE Monitoring and Escalation Platform Enterprise-grade monitoring and rules-based escalation platform for Safety Equipment Navigation Devices (SEND), Personal Emergency Response Systems (PERS), mobile PERS (mPERS), and IoT connected devices, enabling real-time device monitoring and emergency alert escalation. Integrates with FocusPoint's 24/7 crisis response center.
- CAP Advantage Mobile Assistance App Travel risk intelligence platform and mobile assistance application available on Apple iOS and Android, providing users with real-time travel risk alerts and a one-touch emergency assistance button that connects to FocusPoint's 24/7 multilingual crisis response team.
- Overwatch x Rescue Plan Annual emergency SOS subscription service for individuals who live, work, or play in areas with limited cellular connectivity, providing SOS response via satellite and eliminating financial exposure from rescue operations through a built-in rescue guarantee.
- CAP Tripside Assistance Travel risk management solution that responds to medical and security incidents impacting travelers during their period of travel, including pandemic response coverage, delivered through FocusPoint's global crisis response network.
- CAP Travel Assistance Plan Comprehensive worldwide travel medical and security assistance membership for business and leisure travelers, providing access to FocusPoint's multilingual crisis response, medical evacuation, and security extraction services.
- Crisis Management Consulting Specialized consulting practice focused on personal safety and crisis management solutions including kidnap for ransom response, extortion, political risks, and product risk management, supported by FocusPoint's global response network.
- Medical Assistance Services Portfolio of medical assistance services including commercial medical escort and repatriation, travel nurse companion, flight nurse, air ambulance, and medical evacuation, delivered under EURAMI-accredited protocols.
- TripSecure (Channel Distribution Product) Channel distribution product tailored for the global transportation industry, embedding FocusPoint's emergency response and crisis management capabilities into transportation partner offerings.
- CAP Crisis Assistance Plus Crisis assistance membership providing fully-funded pandemic response and comprehensive crisis support through FocusPoint's global crisis response infrastructure.
Quantifiable outcome
- 14M+ lives protected daily
- +4 more outcomes
Companies that use FocusPoint International
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
FocusPoint International technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
FocusPoint International partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered strategic, core and secondary.
- Mobile Satellite Services Association (MSSA)strategicMembership in industry association for mobile satellite services to advance satellite-enabled emergency response capabilities and industry standards.
- GlobalstarcoreSatellite communication partnership enabling emergency SOS capabilities through Globalstar's satellite network for devices and smartphones requiring connectivity beyond cellular coverage.
- Skylo TechnologiescorePartnership with non-terrestrial network provider Skylo to interconnect NTN satellite network with FocusPoint's PULSE platform for IoT monitoring and escalation services.
- Bullitt GroupcorePartnership with rugged smartphone manufacturer Bullitt Group to integrate emergency SOS capabilities into satellite-enabled devices including Motorola Defy and CAT S75 smartphones.
- TrackMe NZsecondaryNew Zealand-based partner offering Overwatch & Rescue Plan to customers providing enhanced protection for travelers in the region.
- Advanced TrackingsecondaryPartnership to offer Overwatch & Rescue Plan to customers with tracking and safety needs.
- O-BOY Satellite WatchsecondaryPartnership to integrate emergency response capabilities into O-BOY satellite watches for extreme sports enthusiasts and outdoor adventure lovers.
- TrackimocoreIntegration of FocusPoint services with Trackimo's tracking devices for advanced driver, traveler and asset safety with immediate notification and escalation to law enforcement.
- Yonder Travel InsurancesecondaryTravel insurance comparison site partnership to offer FocusPoint's travel assistance services to customers.
- Globalstar / SPOTcorePartnership to bring added benefits for Globalstar and SPOT customers through FocusPoint's travel risk management and emergency assistance services.
- Texas A&M UniversitystrategicStrategic partnership to expand crisis management practice through academic collaboration and research.
- Brokerslink NetworksecondaryMembership in global insurance broker network for distribution of travel risk and crisis management solutions.
- Air CanadacorePartnership to offer duty of care solutions to Air Canada's corporate customers, providing emergency response and travel risk management services.
- DeemsecondaryIntegration of travel assistance inside Deem's Work Fource platform for corporate travel management.
Scale indicators7 records
Recent moves7 records
Expansion highlights7 records
FocusPoint International competitors and assessment
Company assessmentDirect peers
- International SOS: World's largest medical and travel security assistance company; directly competes with FocusPoint on enterprise duty-of-care, medical evacuation, and crisis response services for multinationals and travelers.
- Crisis24 (GardaWorld): Global integrated risk management firm offering travel risk, security operations, and crisis response; competes head-to-head for corporate duty-of-care and crisis management mandates.
- Global Rescue: Provider of travel risk, evacuation, and emergency response subscriptions including a "rescue guarantee" product that directly mirrors FocusPoint's Overwatch x Rescue offering.
- Healix International: International medical and security assistance provider for corporate and government clients; directly competes in medical evacuation, travel health, and crisis case management.
- Anvil Group: Travel risk management and crisis response company serving corporate clients with security alerts, traveler tracking, and incident response — closely aligned with FocusPoint's CAP Advantage / Tripside offerings.
Emerging players
- Safeture: Tech-forward travel risk management platform with mobile safety app and enterprise alerting; competes with the CAP Advantage product on the software/intelligence layer.
- Riskline: Travel risk intelligence provider offering real-time alerts and country guidance; overlaps with FocusPoint's travel risk intelligence feed and is increasingly embedded into TMC platforms.
Broad incumbents
- Garmin (inReach): Consumer satellite SOS hardware (inReach) with its own response coordination; competes at the device-and-service layer and is both a potential partner and a competitive threat to Overwatch x Rescue.
- SPOT (Globalstar): Satellite SOS messenger product from Globalstar, one of FocusPoint's key satellite partners; the bundled SOS response service competes with Overwatch x Rescue at the consumer subscription layer.
- Apple (Emergency SOS via satellite): iPhone satellite SOS feature with proprietary response coordination; represents the largest disintermediation risk as OEMs increasingly route alerts through first-party services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
FocusPoint International social profiles
Digital presenceFocusPoint International compliance and trust
Trust signalCompliance2 records
FocusPoint International financial estimates
Financial estimateRevenue estimate
Valuation estimate
FocusPoint International leadership team
Management profileNumber of profiles
Profiles8 records
FocusPoint International funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FocusPoint International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FocusPoint International
What does FocusPoint International do?
FocusPoint International provides Emergency Response as a Service (ERaaS) combining satellite and cellular-enabled SOS technology with a 24/7 multilingual crisis response team to deliver medical, security, and travel assistance across 220+ countries. Core offerings include the PULSE monitoring/escalation platform for IoT and personal safety devices, the CAP Advantage mobile assistance app, Overwatch x Rescue subscription service with financial rescue guarantee, CAP Tripside Assistance travel risk management, and CAP Travel Assistance Plan for business and leisure travelers.
Is FocusPoint International a public or private company?
FocusPoint International is a private company. It is classified as private equity controlled and is currently operating.
When was FocusPoint International founded?
FocusPoint International was founded in 2011. It employs 251 to 500 people.
Where is FocusPoint International based?
FocusPoint International is headquartered in Plantation, United States, in the North America region.
How does FocusPoint International make money?
Four revenue lines are on record. Emergency Response as a Service (ERaaS) Subscriptions are the primary driver. The others are travel Risk Management Services, technology Solutions Licensing and crisis Management Consulting.
Who are FocusPoint International's main competitors?
Direct peers on record are International SOS, Crisis24 (GardaWorld), Global Rescue, Healix International and Anvil Group. Emerging players are Safeture and Riskline. Broad incumbents are Garmin (inReach), SPOT (Globalstar) and Apple (Emergency SOS via satellite).
Does FocusPoint International have an API?
No public API is recorded for FocusPoint International.
What industry is FocusPoint International in?
FocusPoint International's product category is Critical Event Management and Emergency Response Services. Its primary akta.pro industry code is THALALAG, Emergency Assistance & Case Management (Medical, Security, Evacuation), with a secondary code of BPABANAF, Crisis Management & Communications Support (Mass Notification). Its NAICS code is 56162 and its SIC code is 4899.