MYCOM

What MYCOM does

MYCOM GmbH is a privately held, owner-managed Salesforce implementation partner headquartered in Berlin, with additional offices in Munich and Cottbus. Founded in 2001, the company focuses on Customer Experience, CRM, and digital-transformation services across the DACH region (Germany, Austria, Switzerland), serving enterprise corporations, mid-market Mittelstand firms, and small businesses in verticals including retail, energy, manufacturing, telecommunications, automotive, and healthcare.

The company's core technology stack is anchored on the Salesforce CRM platform, supplemented by the proprietary MYKENE on-premise omnichannel CRM software for contact and service centers (with Microsoft 365 / Azure integration via MS Graph), MuleSoft's Anypoint Platform for API management and integrations into ERP systems (SAP, Navision) and marketplaces (Amazon, eBay, Magento), and a JustOn-powered e-invoicing module for compliance with the German E-Rechnungspflicht from January 2025. MYCOM operates four Salesforce Competence Centers with 30+ professional certifications, employs 301+ consultants, developers, and project managers, and uses a Scrum-based agile delivery methodology.

MYCOM makes money primarily through professional-services engagements (CRM consulting, Salesforce implementation, customization, and fixed-price starter packages such as Quick Start CRM, Professional CRM, and Business CRM), recurring managed-service contracts for ongoing Salesforce and MYKENE administration, and one-time MYKENE software licensing. GTM combines direct enterprise field sales with a free-initial-consultation lead magnet, event marketing (including Silver Sponsorship of the Salesforce Service Summit 2026 in Munich), and inbound leverage from Salesforce and MuleSoft partner channels. The company is a privately held, financially healthy, highly profitable German limited liability company and operates as part of the b.telligent Gruppe, Germany's No. 1 AI consultancy, with sister company Kambria providing AI solutions.

Name

MYCOM

Legal name

MYCOM GmbH

Website

https://mycom-net.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

MYCOM GmbH is a Berlin-headquartered, owner-managed Salesforce implementation partner founded in 2001. It delivers CRM consulting, implementation, and managed services — plus proprietary MYKENE contact-center software — to enterprise, mid-market, and SMB clients across Germany, Austria, and Switzerland.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Salesforce Consulting & Advisory Services: Customized consulting services for CRM strategy, IT architecture, and digital transformation. Vendor-independent consulting leveraging Salesforce and adjacent platforms. Revenue generated through project-based engagements and retainer contracts.
2. Salesforce Implementation & Development Projects: Implementation, development, customization, and integration of Salesforce CRM solutions. Includes low-code configuration, custom development, ERP integrations (SAP, Navision), and marketplace integrations (Amazon, eBay, Magento). Revenue generated through fixed-scope project engagements.
3. Managed Service & Support: Ongoing managed services and technical support for Salesforce platforms and MYKENE solutions. Includes incident management, system administration, and IT development services. Revenue generated through recurring service contracts.
4. Starter Packages (Quick Start CRM): Pauschal (fixed-price) starter packages for rapid Salesforce CRM deployment. Packages include Quick Start CRM (3 days), Professional CRM (5 days), Business CRM (10 days), Pardot Basic, and Salesforce Easy-Org (2 days with pre-configured Salesforce package). Revenue generated through fixed-price project engagements.
5. MYKENE On-Premise Software: Licensing of MYKENE, an on-premise omnichannel CRM software solution for contact and service centers. Modular system tailored to specific enterprise requirements. Revenue model based on software licensing and related professional services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

MYCOM is a certified Salesforce implementation partner that delivers end-to-end CRM consulting, implementation, customization, and managed support services for enterprises and mid-market companies across the DACH region. Its offering spans CRM strategy advisory, low-code and custom Salesforce development, MuleSoft-based API integrations, ongoing managed services, and fixed-price starter packages, complemented by its proprietary MYKENE on-premise omnichannel CRM software for contact and service centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Salesforce Consulting & CRM Architecture Advisory Vendor-independent consulting on CRM strategy, IT architecture, and digital transformation. Engagements start with a scoping workshop and customer life cycle/journey analysis, aligned to each customer's goals, focused on Customer Experience outcomes.
• Salesforce Implementation & Development Low-code-first Salesforce implementation and customization service, with deeper custom development and integrations (ERP such as SAP/Navision, marketplaces such as Amazon/eBay/Magento) when needed. Delivered with agile Scrum methodology and a dedicated project manager.
• Managed Service & Support Ongoing full-service support for Salesforce and MYKENE platforms, including incident management, administration, requirements specification, and continuous IT development. Sold via recurring service contracts so customers can focus on core business.
• Salesforce Starter Packages Fixed-price (Pauschal) packaged implementations for rapid Salesforce CRM go-live: Quick Start CRM (3 days), Professional CRM (5 days), Business CRM (10 days), Pardot Basic, and Salesforce Easy-Org (2-day pre-configured package).
• MYKENE On-Premise Omnichannel CRM MYCOM's proprietary on-premise omnichannel CRM software for contact and service centers. Modular architecture unifies communication channels, provides a 360-degree view of customers, and integrates with Microsoft 365 via Azure Interface and MS Graph.

Quantifiable outcome

• 350+ completed customer projects
• +4 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and strategic.

• SalesforcecoreTechnology or IntegrationMYCOM is a certified Salesforce implementation partner with deep expertise in the entire Salesforce portfolio, particularly the Salesforce Service Cloud. The partnership provides consulting, implementation, development, customization, and training services. MYCOM operates 4 Salesforce Competence Centers with 30+ certifications, making Salesforce the core technology platform for their CRM and digital transformation offerings.
• MuleSoftcoreTechnology or IntegrationMYCOM is a MuleSoft partner, extending their portfolio to include API management and integration services via the Anypoint Platform. MuleSoft's Anypoint Platform is the world's leading integration platform for SOA, SaaS, and APIs. The partnership enables MYCOM to provide holistic modern IT architecture consulting, from analysis to final process implementation, connecting applications, data, and devices via APIs on-premise and in the cloud.
• KambriastrategicStrategic or Co-development PartnerKambria is MYCOM's sister company (Schwesterunternehmen) within the b.telligent group. Kambria provides AI solutions that complement MYCOM's CRM offerings. Kambria's model-agnostic AI platform offers significant cost advantages (approximately 1/3 the cost per user/month compared to ChatGPT Business), making AI accessible to entire organizations. MYCOM references Kambria as part of their AI transformation solutions.
• b.telligent GruppestrategicStrategic or Co-development PartnerMYCOM is part of the b.telligent Gruppe, Germany's current No. 1 AI consulting firm. This parent relationship provides strategic backing and enables expertise bundling across AI and CRM transformation engagements. MYCOM leverages the broader group's AI consulting leadership to deliver comprehensive digital transformation services.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Capgemini: Global IT services leader with a large Salesforce practice serving multinational enterprises, including in DACH. Competes with MYCOM on large enterprise CRM transformations but with significantly broader portfolio and global scale.
• Slalom: Global consulting firm with a sizeable Salesforce practice (acquired several Salesforce partners, including elements of Salesfive-adjacent ecosystem). Comparable as an enterprise Salesforce transformation provider but with broader global footprint and larger scale.

Direct peers

• Camelot ITLab: German Salesforce consulting boutique with deep SAP-and-Salesforce integration expertise. Overlaps MYCOM on enterprise Salesforce implementations and ERP/Salesforce integration work in the DACH region.
• Cloudreach (Atos-owned): Multi-cloud and Salesforce consulting firm; provides Salesforce advisory and implementation services comparable to MYCOM's, though with broader multi-cloud exposure and a UK/global tilt rather than DACH Mittelstand focus.
• Computacenter: European IT services provider with a dedicated Salesforce practice serving enterprise customers in Germany and the UK. Competes with MYCOM on enterprise Salesforce implementations, particularly in hybrid multi-cloud environments.
• Salesfive: Germany-headquartered Salesforce implementation and consulting partner with comparable Service Cloud focus and DACH Mittelstand customer base. Most direct head-to-head competitor to MYCOM in the German Salesforce services market.
• msg systems: German IT consulting group with a Salesforce practice and deep industry verticals (automotive, insurance, healthcare). Comparable to MYCOM in DACH enterprise Salesforce delivery and vertical-specific CRM projects.
• b.telligent: MYCOM's parent group and Germany's leading data/AI consultancy. Highly comparable as the AI and data analytics arm that increasingly bundles with MYCOM's CRM delivery; also a potential internal competitor for certain transformation scopes.
• Allgeier (now part of Nagarro ecosystem): German-headquartered IT services group with Salesforce and enterprise application consulting lines. Overlaps MYCOM on German enterprise Salesforce consulting and managed services delivery.

Regional players

• T-Systems: Deutsche Telekom subsidiary and major German enterprise IT services provider with Salesforce capabilities. Competes with MYCOM for large DACH enterprise CRM transformations, often with greater scale but less pure-play Salesforce focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mycomag
• LinkedInlinkedin.com/company/mycom-ag
• Instagraminstagram.com/mycom.gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MYCOM