ESD

Healthcare IT Consultingesdontheweb.com

ESD is a privately held, Ohio-based healthcare IT consulting firm founded in 1990 that delivers EHR implementation, training, activation, optimization, and staff augmentation services to hospitals and health systems, augmented by proprietary ARI and Eggplant automated testing tools.

Company typePrivate
Founded1990
HeadquartersSylvania, United States
Headcount101–250
GTM typeB2B
OfferingServices

What ESD does

ESD is a privately held healthcare IT consulting firm founded in 1990 and headquartered in Sylvania, Ohio. The company specializes in full-cycle electronic health record (EHR) implementation, legacy system support, training, activation, optimization, and staff augmentation services for hospitals and health systems. Its core product portfolio comprises five consulting service lines — Training, Activation Readiness, Activation Program Solutions, Optimization, and Staff Augmentation — supplemented by two add-on technology modules: ARI, a proprietary virtual go-live project management tool with real-time analytics and SMS alerts, and Eggplant Automation Intelligence Solutions, a machine learning-powered automated testing offering delivered via a Premier Healthcare Partner relationship with Eggplant that has been in place since 2013.

The company differentiates through a clinical talent base staffed with nurses and clinicians who can engage directly with physicians without requiring healthcare workflow explanations. ESD reports more than 25 years of operating history, 700+ orchestrated training and activation events, and client relationships exceeding 12 years. Revenue is generated through professional services engagements (project-based contracts, time and materials, and likely retainer arrangements) sold via RFPs and consultative direct sales to enterprise healthcare buyers. The firm is privately held with no disclosed institutional investors, parent company, or subsidiaries.

Customer concentration is meaningful: ESD serves a single vertical (healthcare providers), with publicly disclosed logos limited to University of Michigan Health Systems and testimonials implying a small base of large anchor clients. No revenue, ARR, or growth metrics are publicly disclosed, limiting visibility into financial trajectory. Distribution is regional from the Ohio headquarters with no documented multi-region office footprint.

ESD firmographics

Firmographics

Name: ESD
Legal name: ESD
Website: https://esdontheweb.com
Company type: Private
Founded year: 1990
Operating status: Operating
Headcount range: 101–250 employees
Short description: ESD is a privately held, Ohio-based healthcare IT consulting firm founded in 1990 that delivers EHR implementation, training, activation, optimization, and staff augmentation services to hospitals and health systems, augmented by proprietary ARI and Eggplant automated testing tools.
Ownership category
akta.pro rank

ESD industry classification

Industry

Product category: Healthcare IT Consulting
NAICS: Computer Systems Design Services (541512), Management Consulting Services (54161)
SIC: Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
akta.pro primary industry: EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)
akta.pro secondary industry: ERP Managed Services & AMS (Application Management) (BPAEAGAB)

Keywords

Healthcare IT consulting
EHR implementation
Go-live activation
Clinical training services
Healthcare staff augmentation

Where ESD is headquartered

Location

Headquarters

HQ city: Sylvania
HQ country: United States
HQ region: North America

Offices1 record

Markets served

ESD business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

Healthcare IT Consulting Services: Professional services revenue derived from consulting engagements for healthcare organizations. Services include EHR implementation support, training, activation, optimization, and staff augmentation. Revenue is generated through project-based contracts, time and materials engagements, and potentially retainer arrangements for ongoing support relationships.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

ESD product offering

Product offering

Core offering

ESD is a healthcare IT consulting and staffing firm that delivers full-cycle electronic health record (EHR) implementation services—including training program development and delivery, go-live activation readiness and support, post-implementation optimization, and experienced staff augmentation—for hospitals, health systems, and other healthcare providers. Its consultants are predominantly nurses and clinicians who can engage directly with physicians and clinical staff, and the firm supplements its consulting engagements with a proprietary virtual project management tool (ARI) and an automated testing offering (Eggplant Automation Intelligence Solutions).

Product overview

ESD is a healthcare IT consulting firm offering a unified platform of services for electronic health record implementations. The core portfolio consists of Training, Activation Readiness, Activation Program Solutions, Optimization, and Staff Augmentation services. Two specialized add-on modules extend the offering: Eggplant Automation Intelligence Solutions (automated testing powered by machine learning) and ARI (proprietary virtual project management tool). The services work together across the EHR implementation lifecycle from planning through go-live and ongoing optimization.

Differentiator

Problem solved

Functional benefit

Brands

ARI: Virtual Go-Live Project Management tool providing real-time data regarding adoption, issues, staffing and analytics.
Eggplant

Products and services

In-Depth Training EHR training program development and delivery for healthcare organizations, including curriculum development, classroom logistics management, super user training, and end-user satisfaction reporting. Designed for hospitals and health systems preparing clinical and operational staff to use new or upgraded EHR systems.
Activation Readiness Pre go-live planning and preparation services for healthcare IT implementations, including command center strategy, soft live conversion, technical dress rehearsal, and super user program planning. Aimed at hospitals and health systems preparing for a major EHR go-live.
Activation Program Solutions Go-live support services providing on-site consultants, 24/7 project management, analytics tools, and logistics planning for complex healthcare IT implementations. Targeted at healthcare providers running hospital-wide or multi-facility EHR cutovers.
Optimization Healthcare IT optimization consulting for workflow efficiency and revenue cycle performance, including current state mapping and detailed project planning. For healthcare providers seeking to improve performance of existing EHR systems.
Staff Augmentation Healthcare IT staffing services providing experienced professionals for all implementation phases including build and test, operational readiness, and legacy support. Designed for hospitals and health systems needing supplemental clinical-IT and EHR talent.
Eggplant Automation Intelligence Solutions Automated testing service for healthcare IT systems leveraging Eggplant machine learning-powered technology, delivered by ESD-certified resources. Executes tests in parallel, ensures consistent test execution, and enables unlimited automated test path creation. For healthcare providers needing reliable, high-coverage regression and validation testing of EHR and related clinical systems.
ARI (Virtual Go-Live Project Management) Proprietary virtual go-live project management service and tool providing real-time data regarding adoption, issues, staffing, and analytics, accessible via mobile devices and desktop platforms. Features include real-time SMS/text alerts for resource reallocation, real-time chat with project managers, unit/location coverage views, peak hours monitoring, trouble ticket tracking, and daily work-schedule delivery. For healthcare providers managing complex EHR go-lives.

Quantifiable outcome

700+ training and activation events orchestrated by the team
+3 more outcomes

Companies that use ESD

Customer profile

Named customers1 record

Segments1 record

Ideal customer profiles1 record

ESD technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature2 records

ESD partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

EggplantcoreTechnology or Integration · 1 January 2013ESD is a Premier Healthcare Partner with Eggplant, holding an exclusive access relationship since 2013. ESD provides Eggplant Certified Resources trained in Eggplant Functional and Automated Intelligence to deliver efficient automated testing solutions across healthcare IT systems. This partnership enables ESD to offer advanced machine learning-powered testing services that dramatically increase test coverage from less than 3% to 100%.

Scale indicators3 records

Recent moves2 records

Expansion highlights4 records

ESD competitors and assessment

Company assessment

Direct peers

Nordic Consulting Partners: Largest independent Epic-focused healthcare IT consulting firm. Directly comparable to ESD in providing EHR implementation, optimization, and managed services to hospitals and health systems, with similar clinician-led delivery model.
CSI Healthcare IT: Healthcare IT staffing and consulting firm providing implementation, go-live, and optimization services for EHR systems. Closely comparable to ESD's staff augmentation and EHR consulting offerings.
The HCI Group: Healthcare IT services firm specializing in EHR implementation, training, and go-live support, particularly for Epic systems. Directly comparable to ESD's core EHR implementation and activation services.
Impact Advisors: Healthcare IT consulting firm providing EHR implementation, optimization, and advisory services to large hospital systems. Directly comparable to ESD in EHR-focused services, clinical expertise requirement, and KLAS-rated delivery model.
Divurgent: Healthcare IT consulting firm providing EHR implementation, training, and optimization services to hospitals and health systems. Directly comparable to ESD in service portfolio and vertical focus.
Pivot Point Consulting: Healthcare IT consulting firm offering EHR implementation, training, go-live support, and optimization. Closely aligned with ESD's full-cycle EHR service portfolio and healthcare provider target market.
Optimum Healthcare IT: Healthcare IT consulting firm specializing in EHR implementation, optimization, and training for hospitals. Closely comparable to ESD in service mix, target customer (healthcare providers), and focus on Epic/Cerner programs.
Tegria: Healthcare consulting and technology services company (formed from merger involving Holston Healthcare IT) offering EHR implementation, optimization, and managed services. Comparable to ESD in EHR consulting focus and healthcare provider customer base.

Broad incumbents

Accenture (Health): Global consulting firm with a large healthcare practice covering EHR implementation, digital health, and analytics. Competes with ESD for large-scale health system engagements but operates at vastly greater scale across all industries.
Deloitte (Health Care): Big Four consulting firm with extensive healthcare IT practice spanning EHR implementation, ERP, and large-scale transformation. Competes with ESD for enterprise healthcare engagements as a broad incumbent rather than a specialist.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

ESD financial estimates

Financial estimate

Revenue estimate

Valuation estimate

ESD leadership team

Management profile

Number of profiles

ESD funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

ESD M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ESD

What does ESD do?

Is ESD a public or private company?

ESD is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was ESD founded?

ESD was founded in 1990. It employs 101 to 250 people.

Where is ESD based?

ESD is headquartered in Sylvania, United States, in the North America region.

How does ESD make money?

One revenue line is on record: healthcare IT Consulting Services.

Who are ESD's main competitors?

Direct peers on record are Nordic Consulting Partners, CSI Healthcare IT, The HCI Group, Impact Advisors, Divurgent, Pivot Point Consulting, Optimum Healthcare IT and Tegria. Broad incumbents are Accenture (Health) and Deloitte (Health Care).

Does ESD have an API?

No public API is recorded for ESD.

What industry is ESD in?

ESD's product category is Healthcare IT Consulting. Its primary akta.pro industry code is HLACAAAL, EHR Implementation, Optimization, Training & Managed Services, with a secondary code of BPAEAGAB, ERP Managed Services & AMS (Application Management). Its NAICS code is 541512 and its SIC code is 7373.