What GetConnected does

GetConnected is an Italian Business Unit of Gruppo Euris SpA, headquartered in Bologna, operating as an Atlassian Platinum Solution Partner with over 15 years of specialization in Agile Transformation. The company delivers enterprise consulting, implementation, and managed services centered on the Atlassian ecosystem — Jira Software, Jira Service Management, Confluence, Trello, Loom, and Rovo — complemented by proprietary pre-configured solutions such as ITSM Fast&Run (operational in 2–3 weeks) and PPM Fast&Run, plus a Business Accelerator AI suite including Smart Incident Classifier, AI Knowledge Builder, Vocal Maintenance Assistant, Omnichannel Customer Care, Cost Tracker, Audit Flow Tracker, Guard Access Manager, and a GRC Flex Suite.

Its revenue model is a four-stream blend: (1) Atlassian license resale with recurring margins and co-term management as a Platinum Partner, (2) project-based professional consulting for Agile Transformation, Cloud Migration, ITSM/ESM, and DevOps, (3) certified training and enablement programs, and (4) managed support services offered under both pay-as-you-go and annual subscription models. The go-to-market is consultative enterprise field sales targeting mid-to-large organizations, supported by content marketing (whitepapers, webinars, Forrester TEI gated content) and direct delivery from five Italian offices (Bologna, Milan, Trieste, Padova, Udine) plus one international office in Rijeka, Croatia.

GetConnected serves a diversified enterprise customer base across banking (illimity Bank, Findomestic/BNP Paribas, CRIF, Banca Ifis), fashion and luxury (Moncler, Liu Jo, Deda Stealth), automotive (Ducati), technology (Aruba, Dedagroup, Namirial), energy (Illumia), shipping (GNV), manufacturing (Fairmat), and logistics (OSL). The company holds Atlassian Platinum Partner status with official specializations in Cloud Migration and IT Service Management, supported by eight Atlassian team certifications and Forrester-validated outcomes of 246% ROI and 61% agent productivity gains for ITSM implementations.

Name

GetConnected

Legal name

GetConnected

Website

https://getconnected.it

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

GetConnected is an Italian Atlassian Platinum Solution Partner and Business Unit of Gruppo Euris, delivering Agile Transformation, ITSM, and Cloud Migration consulting and managed services to mid-to-large enterprises across banking, fashion, technology, and other sectors primarily in Italy.

Ownership category

akta.pro rank

Product category

IT Consulting and Atlassian Solutions Services

NAICS

Educational Support Services (61171)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)

akta.pro secondary industries

System Integration & Connectors (BPAMAOAC), Network Implementation & Integration Services (BPAEAEAB)

Keywords

• Atlassian consulting services
• Agile transformation
• IT service management
• Cloud migration services
• Enterprise software implementation

Headquarters

HQ city

Bologna

HQ country

Italy

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Atlassian Consulting Services: Professional consulting services for Agile Transformation, Atlassian implementation, cloud migration, ITSM/ESM, DevOps, and governance. Revenue generated through project-based engagements and retainer contracts.
2. License Management and Resale: As Atlassian Platinum Partner, GetConnected resells Atlassian licenses (Jira, Confluence, Trello, Loom, Rovo) with exclusive pricing, co-term management, and flexible payment options. Revenue from license resale margins and management fees.
3. Training and Enablement: Certified training programs for Agile methodologies (Scrum, Kanban), Atlassian tools, and related certifications.
4. Global Support Services: Remote assistance service for daily Atlassian tool issues including Incident Management, Service Request Management, and Change Management. Offered as Pay-as-You-Go or Subscription models.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

GetConnected is an Italian Atlassian Platinum Solution Partner that sells, implements, and supports the Atlassian ecosystem (Jira, Confluence, Jira Service Management, Trello, Loom, Rovo, Atlassian Intelligence) for enterprise customers. It also develops proprietary pre-configured solutions such as ITSM Fast&Run and PPM Fast&Run, plus a portfolio of AI-powered add-ons, delivered alongside consulting, cloud migration, governance, and global support services for mid-to-large enterprises.

Product overview

GetConnected is an Atlassian Platinum Solution Partner offering a comprehensive portfolio of Atlassian products and proprietary add-on solutions for Agile Transformation. The core offering centers on Atlassian's suite including Confluence (document collaboration), Jira Software (Agile project management), Jira Service Management (IT and business service management), Loom (video messaging), Rovo (AI-powered knowledge management), and Trello (task management). GetConnected enhances these with proprietary Fast&Run solutions (ITSM Fast&Run, PPM Fast&Run) that provide pre-configured, rapid-deployment implementations. The portfolio also includes specialized AI-powered add-ons such as AI-powered Service Desk, Smart Incident Classifier, AI Knowledge Builder, Vocal Maintenance Assistant, Omnichannel Customer Care, Cost Tracker, Audit Flow Tracker, and Guard Access Manager, alongside services for Business Agility transformation, Cloud Migration, Governance, Global Support, and Agile DevOps consulting.

Differentiator

Problem solved

Functional benefit

Products and services

• ITSM Fast&Run Pre-configured, end-to-end IT Service Management solution that enables organizations to go from installation to live in 2-3 weeks with pre-set workflows, customer portals, knowledge bases, and SLA configurations on the Atlassian platform.
• PPM Fast&Run Pre-configured plug'n play Project Portfolio Management solution built on Confluence and Jira Software, available in Basic, Standard, and Large packages for project monitoring and strategic alignment.
• GRC Flex Suite Governance, Risk, and Compliance solution built on Atlassian tools for managing organizational compliance requirements.
• AI-powered Service Desk AI-enhanced IT service management solution that automates support workflows and provides intelligent ticket routing and responses.
• Smart Incident Classifier AI-powered tool that automatically classifies and categorizes support incidents for efficient handling and routing.
• AI Knowledge Builder AI-powered knowledge management solution that automatically builds and maintains knowledge bases from organizational content.
• Vocal Maintenance Assistant Voice-enabled AI assistant for maintenance operations that enables hands-free interaction with maintenance systems and data.
• Omnichannel Customer Care AI-powered customer service solution that manages interactions across multiple channels (CX/omnichannel) for consistent customer experience.
• Cost Tracker Portfolio cost monitoring solution that tracks and analyzes project and initiative costs across the organization.
• Audit Flow Tracker Workflow tracking solution for audit processes that provides visibility and control over compliance and audit activities.
• Guard Access Manager Access management solution for Atlassian Guard that provides centralized control over user permissions and security settings.
• Inception Collaborative design consulting service using a proven method to design Agile transformation solutions in 3-4 weeks through interactive workshops and process analysis with stakeholders.
• Business Agility Organizational transformation consulting service that helps companies adapt to market changes, continuously innovate, and respond with agility to customer needs through Agile methodologies.
• Cloud Migration Atlassian Server to Cloud migration service including assessment, planning, testing, preparation, migration, and launch phases with a detailed roadmap.
• Global Support Remote assistance service for daily Atlassian tool issues including incident management, service request management, and change management, offered as Pay-as-You-Go or Subscription models.
• Governance Outsourced Atlassian suite management service providing enterprise governance, system optimization, and continuous improvement through dedicated teams handling request management, infrastructure support, onboarding, knowledge base, and support portal.
• Atlassian Consulting Certified Atlassian consultant services for system consultancy, custom configurations, and support in adopting extensions and managing projects.
• Agile DevOps DevOps approach consulting service that simplifies workflows between development and operations using Atlassian solutions across the entire DevOps lifecycle, including Bitbucket, Opsgenie, Statuspage, Compass, and Jira Product Discovery.

Quantifiable outcome

• 246% ROI for organizations implementing Jira for ITSM (Forrester TEI Study)
• +4 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability18 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered flagship and core.

• AtlassianflagshipTechnology or IntegrationAtlassian Platinum Solution Partner with official specializations in Cloud Migration and IT Service Management. GetConnected provides Atlassian implementation, migration, and managed services. The partnership provides access to Atlassian resources, certifications, and exclusive partner programs.
• TempocoreTechnology or IntegrationTechnology partnership for Jira plugins including time tracking and reporting solutions that extend Atlassian functionality for project portfolio management.
• Easy AgilecoreTechnology or IntegrationTechnology partnership providing Jira plugins for roadmap management and Agile visualizations to enhance project tracking capabilities.
• eazyBIcoreTechnology or IntegrationTechnology partnership for business intelligence and reporting dashboards that provide advanced analytics and data visualization for Jira and Confluence.
• BigPicturecoreTechnology or IntegrationProgram Portfolio Management plugin available on Atlassian Marketplace, used in PPM Fast&Run Large solution for enterprise project and initiative management.
• StructurecoreTechnology or IntegrationJira plugin for hierarchical issue management and visualization, integrated into PPM Fast&Run solutions for enhanced project structure representation.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status as part of Gruppo Euris technology partnership ecosystem, enabling integration with Microsoft 365, Azure, and enterprise solutions.
• Gruppo EurisflagshipOthersGetConnected is a Business Unit of Gruppo Euris, a software house with over 30 years experience, top 100 Italian IT company with 500+ professionals. GetConnected benefits from shared resources, expertise, and cross-selling opportunities within the group.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCWcTepBBu9BUVl8A-qdvJgg
• Facebookfacebook.com/GConnected
• LinkedInit.linkedin.com/company/getconnected-srl
• Xx.com/getconnected_it

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GetConnected