Voyager Internet

What Voyager Internet does

Voyager Internet is a privately held New Zealand broadband and telecommunications provider founded in 2011 by Seeby Woodhouse and headquartered in Auckland. The company operates a national infrastructure across Auckland, Wellington, and Christchurch and serves three core customer groups: residential consumers seeking simple unlimited broadband and home phone plans; small-to-mid-market and enterprise businesses needing internet, voice, hosting, and managed IT services; and wholesale ISP and dealer partners reselling Voyager connectivity, voice, and hosting products.

The product portfolio is organized around three pillars. The connectivity pillar spans home broadband (unlimited plans from NZ$65/month), business broadband, Hyperfibre (up to 2000Mbps), dedicated fibre, Ethernet Connect, High Priority Access, and Voyager WAN. The voice pillar is built on the proprietary Conversant technology platform (acquired 2017) and includes Voyager Voice (NZ$32/user/month with unlimited NZ and Australia calling), Call Centre Pro, Cloud Trunk, Softphone, iSMS, Advanced Reporting, and the newly launched AI Agents (VAIA) for 24/7 autonomous call handling. The hosting and infrastructure pillar covers Virtual Data Centre (99.98% uptime SLA), cloud and dedicated servers, colocation, VPS, web hosting, Microsoft 365 resale, and a domain registration business (1stDomains, RegisterDirect, ExpiredDomains) holding over 100,000 domains for roughly 20,000 businesses.

Voyager makes money almost entirely through recurring monthly subscriptions on 12/24/36-month contracts, with early-termination fees of NZ$195-NZ$395, supplemented by wholesale and dealer channel revenue. Go-to-market mixes self-serve online signup (address-checker, "Join Now," free-setup promotions) for residential, a direct inside-sales team (0800 4 SPEED) for SMBs, dedicated account management for enterprise, and a wholesale channel (voyagerwholesale.nz) for ISP partners. The most recently disclosed revenue was NZ$24M in combined group revenue as of the Actrix acquisition (October 2016); no later financials have been disclosed.

Name

Voyager Internet

Legal name

Voyager Internet Ltd

Website

https://voyager.nz

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Voyager Internet is a New Zealand-owned broadband and telecommunications provider delivering residential and business fibre/VoIP/hosting services, including Hyperfibre, Voyager Voice, AI Agents, and cloud hosting, across New Zealand via wholesale and direct channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Residential Broadband Services: Subscription-based broadband services for home customers including fibre, ADSL/VDSL and Hyperfibre plans. Customers pay monthly fees for internet connectivity with unlimited data plans available from $65/month.
2. Business Internet & Connectivity: Business broadband, dedicated fibre, Ethernet Connect, High Priority Access, and WAN services sold on per-user or per-connection monthly subscription basis.
3. Voyager Voice (VoIP): Cloud-based VoIP phone services including Voyager Voice, Softphone, Call Centre Pro, Cloud Trunk and iSMS. Priced at $32 per user/month with unlimited NZ & AUS calling. Revenue from per-user monthly subscriptions.
4. Hosting & Cloud Services: Virtual data centre, cloud servers, colocation, dedicated servers, virtual private servers, web hosting, WordPress hosting, email hosting, MS-SQL hosting. Revenue from monthly hosting fees.
5. Domain Names: Domain name registration services through subsidiaries including 1stDomains, RegisterDirect, ExpiredDomains. Over 100,000 domain names registered for approximately 20,000 businesses.
6. Wholesale ISP Services: Connectivity, voice, and hosting solutions sold to other ISPs and telecommunications providers through wholesale partner channel.
7. Microsoft 365: Resale of Microsoft 365 productivity suite to business customers.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

Voyager is a New Zealand-owned broadband and telecommunications provider delivering residential and business fibre broadband (including Hyperfibre and Dedicated Fibre), cloud-based VoIP and business voice (Voyager Voice, Call Centre Pro, AI Agents, iSMS, Softphone, Cloud Trunk), cloud servers and Virtual Data Centre hosting, colocation, web/email hosting, domain registration, and wholesale connectivity/voice/hosting solutions to other ISPs. It operates three offices (Auckland, Wellington, Christchurch) and serves New Zealand consumers, SMBs, enterprises, and ISP partners on subscription contracts.

Product overview

Voyager Internet is a New Zealand-owned telecommunications provider offering a comprehensive suite of connectivity and communications products. The portfolio consists of three core pillars: (1) Internet/Broadband Services including Home Broadband, Business Broadband, Hyperfibre, Dedicated Fibre, and Voyager WAN; (2) Voice/Communication Solutions featuring Voyager Voice (cloud VoIP), AI Agents (autonomous voice AI), Call Centre Pro, Cloud Trunk, Softphone apps, iSMS, and Advanced Reporting; and (3) Hosting & Infrastructure comprising Virtual Data Centre, Cloud Servers, Colocation, Virtual Private Servers, Dedicated Servers, Web Hosting, and Domain Names. Additional services include Microsoft 365, Ethernet Connect, High Priority Access, FibreAssist, and eero Routers. The company serves residential, business, and wholesale customers across New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Broadband Residential broadband internet service with unlimited data plans starting from $65/month, offering fast and reliable connectivity for New Zealand households via fibre, ADSL/VDSL and Hyperfibre, with friendly Kiwi-based customer support and 24-month contract terms.
• Business Broadband Business-grade internet connectivity solutions including standard broadband, Hyperfibre and dedicated fibre for SMB and enterprise customers on 24/36-month contracts, sold through direct sales with a dedicated business account manager.
• Hyperfibre Ultra-fast fibre broadband delivering very high speed connectivity (up to 2000Mbps) for both residential and business customers.
• Dedicated Fibre Enterprise-grade dedicated fibre connectivity for businesses requiring guaranteed bandwidth and service levels.
• Voyager Voice (Cloud VoIP) Cloud-based VoIP business phone solution offering unlimited NZ and Australia calling (local, national and mobile), Softphone included, CRM Screen Pop with optional full CRM integration, advanced call reporting and analytics, IVR functionality, and a dedicated business account manager. Priced at $32 per user/month.
• AI Agents (VAIA) Voice AI Agents that answer business calls 24/7, capture messages and support customers using artificial intelligence, enabling zero missed calls while the business is operating.
• Virtual Data Centre Enterprise-grade virtualized data centre infrastructure providing computing resources with a 99.98% uptime SLA, off-site data backup and disaster recovery for business customers requiring dedicated infrastructure hosted in New Zealand.
• Cloud Servers Scalable cloud-based virtual server solutions hosted in New Zealand data centres for business customers.
• Colocation Physical rack space and hosting services for customer-owned server equipment in secure data centre facilities.
• Call Centre Pro Business voice solution designed for call centre operations with queue management, reporting and agent management features.
• Cloud Trunk (SIP Trunking) SIP trunking service connecting existing on-premise PBX systems to Voyager's voice network for flexible call capacity.
• iSMS (SMS Automation) SMS automation and messaging solution integrated with Voyager's VoIP phone system, enabling businesses to automate SMS communications alongside voice.
• Voyager WAN Wide Area Network solution for connecting multiple business locations with prioritised network access.
• Domain Name Registration Domain name registration and management services for .nz and international domain extensions, delivered through Voyager's wholly-owned subsidiaries 1stDomains, RegisterDirect and ExpiredDomains.
• Web Hosting Website hosting services including WordPress hosting, email hosting, MS-SQL hosting and domain registration for New Zealand businesses.
• Microsoft 365 Resale of the Microsoft 365 productivity suite (Office applications and cloud collaboration tools) to Voyager business customers on subscription.
• eero Routers Mesh WiFi routers offered with Voyager Broadband plans for easier set-up, stronger security and network management for home and business customers.
• Voyager Wholesale (Connectivity, Voice, Hosting) Wholesale connectivity, voice and hosting solutions sold to other ISPs and telecommunications providers via a separate wholesale website and a dedicated Business Development Manager.

Quantifiable outcome

• 99.98% uptime SLA for cloud hosting customers
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• Enable (Christchurch fibre network provider)coreStrategic or Co-development Partner · 29 June 2018Voyager partnered with Christchurch fibre network provider Enable to offer Christchurch customers double the fibre speed (200/20 Mbps) for the same cost as the 100/20 Mbps plan. Enable completed fibre rollout to over 200,000 homes, schools and businesses in Greater Christchurch 19 months ahead of schedule. Voyager was one of the first providers to support Enable's speed promotion, available for both new and existing Voyager customers on a 100Mbps plan.
• Hawaiki Cable LimitedcoreTechnology or Integration · 1 October 2013Voyager signed a letter of intent with submarine cable group Hawaiki Cable Limited confirming its intention to acquire international bandwidth on the trans-Pacific cable. This partnership provides Voyager's international connectivity infrastructure.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Spark New Zealand: New Zealand's largest telco, providing mobile, fibre/broadband, business cloud, and IoT services. Direct overlap with Voyager's broadband, voice, and cloud hosting offerings, but with substantially greater scale, mobile bundle, and enterprise reach.
• 2degrees: One of New Zealand's three major mobile and broadband carriers, offering fibre/broadband, mobile, and business solutions. Competes with Voyager in residential fibre and SMB, but at materially larger scale across mobile and converged bundles.
• One NZ (Vodafone New Zealand): Major NZ mobile and broadband carrier (formerly Vodafone NZ), offering fibre, mobile, and business solutions. Overlaps directly with Voyager in residential fibre and business connectivity but competes through a much larger mobile-bundled proposition.

Emerging players

• Kordia: NZ operator of long-haul fibre, broadcast, and enterprise network services. Comparable to Voyager's enterprise fibre, WAN, and dedicated connectivity products, with overlap in the business segment though less retail focus.

Regional players

• Contact Energy: NZ energy retailer that has offered broadband bundles to residential and SMB customers. Comparable to Voyager's residential broadband product and cross-sell motion, though a smaller and less differentiated connectivity offering.
• Vocus New Zealand: NZ-focused wholesale and retail fibre/voice provider (part of Infratil/Mercury-owned Vocus group). Comparable to Voyager's wholesale and dedicated fibre/WAN products, and a competitor in business connectivity, though stronger on wholesale infrastructure.
• Mercury NZ (Trustpower broadband): NZ energy retailer that bundles fibre/broadband with power, offering residential and business internet. Comparable in product mix and SMB/residential targeting to Voyager, but distributed through an energy customer base rather than a standalone telecom brand.

Direct peers

• Slingshot: NZ ISP providing broadband, fibre, and voice services to residential and small business customers, now part of the 2degrees group. Highly comparable product portfolio, pricing model, and target segments to Voyager's consumer offerings.
• Orcon: New Zealand ISP offering residential fibre/broadband, business internet, and voice services over UFB. Direct competitor to Voyager across both consumer and SMB segments with overlapping Auckland presence and similar unlimited-data plan structures.
• MyRepublic New Zealand: NZ-focused challenger fibre ISP targeting residential and SMB customers on the UFB network, with a similar product mix of unlimited broadband and bundled voice. Closely comparable business model and target customer to Voyager's residential/broadband segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/voyagernz
• YouTubeyoutube.com/channel/UCncCpjPg1BJEmK2_2tScQrg
• Facebookfacebook.com/voyagernz
• LinkedInlinkedin.com/company/voyager-internet-ltd
• Instagraminstagram.com/voyagernz

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voyager Internet