1-800-Plumber

What 1-800-Plumber does

1-800-Plumber +Air is a US-based franchise network specializing in residential and light-commercial plumbing, heating, cooling, and related home services. Founded in 1999 when the brand and the vanity phone number 1-800-758-6237 were secured, the company was acquired by Mark Collins in April 2015 and has since grown to 40+ independently owned and operated franchise locations across 16+ states spanning the Southeast, Southwest, Midwest, Northeast, and West regions. The corporate headquarters is in Pearland, TX, with a lean central staff of 11-50 employees. The service portfolio covers drain cleaning, water heaters (including tankless), water treatment, gas lines, sewer services, repiping, garbage disposals, air conditioning repair and installation, ductless mini splits, heating and furnace services, heat pumps, boilers, indoor air quality, and thermostat services, with 24/7 emergency response and no surcharges for nights, weekends, or holidays.

The business model is a franchise-based direct-to-consumer home services platform. Revenue is generated primarily through transactional, job-based professional services billed per project (not per hour) supplemented by a recurring Home Guard Membership subscription offering annual inspections, priority service, and repair discounts. Pricing is quote-based with location-specific promotional offers (e.g., $225 off drain cleaning, $300 off water treatment, $25 off repairs, 10% off for first responders/seniors/educators/military). Customer acquisition relies on local SEO via location-specific web pages, content marketing, Google Business Profiles, social media, the national 1-800 number, and online scheduling. Technology is limited to commodity digital marketing integrations; there is no proprietary platform, app, or AI/ML capability disclosed. The customer base is dominated by individual residential homeowners with a secondary commercial segment, and there is no evidence of material customer concentration.

Name

1-800-Plumber

Legal name

1-800-PLUMBER +AIR

Website

https://1800plumber.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

1-800-Plumber +Air is a US franchise network of 40+ independently owned plumbing, HVAC, and emergency home-services locations serving primarily residential homeowners across 16+ states, with a recurring Home Guard Membership subscription layer.

Ownership category

akta.pro rank

Product category

Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Heating Equip, Except Elec & Warm Air; & Plumbing Fixtures (3430)

akta.pro primary industry

Water Heater/Boiler Flue, Venting & Chimney Liner Service (HSAOACAF)

akta.pro secondary industries

Kitchen Plumbing & Fixture Installation (HSAPAAAF), Kitchen Ventilation, Range Hood & HVAC Adjustments (HSAPAAAJ)

Keywords

• Plumbing services
• HVAC services
• Drain cleaning
• Water heater installation
• Emergency plumbing

Headquarters

HQ city

Amarillo

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Plumbing Services: One-time service revenue from residential and commercial plumbing repairs, installations, and maintenance including drain cleaning, water heaters, water treatment, gas lines, bathroom/kitchen plumbing, sewer services, repipes, and garbage disposals.
2. HVAC Services (Cooling): Revenue from air conditioning repair, maintenance, installation, ductless mini splits, thermostat services, and indoor air quality solutions for residential and commercial customers.
3. HVAC Services (Heating): Revenue from heater and furnace repair, maintenance, replacement, heat pump services, and boiler installation and repair.
4. Emergency Services: 24/7 emergency plumbing, heating, and cooling services with no additional night/weekend/holiday surcharges. Available around the clock for urgent repairs.
5. Home Guard Membership: Recurring membership program offering annual plumbing safety inspections, water heater flushing, spring and fall HVAC inspections, priority service, and discount pricing on repairs. Provides predictable recurring revenue and customer retention.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

1-800-Plumber +Air provides residential and light commercial plumbing and HVAC services through a national franchise network, including drain cleaning, water heater installation, water treatment, sewer services, gas lines, repipes, A/C, heating, ductless mini splits, and indoor air quality. The brand also offers 24/7 emergency plumbing and HVAC response with no overtime or holiday charges, and a Home Guard Membership that bundles plumbing and HVAC coverage into an annual service plan.

Product overview

1-800-Plumber +Air is a franchise-based plumbing and HVAC service company offering a comprehensive suite of residential and commercial services. The core offerings include Plumbing Services (drain cleaning, water heaters, water treatment, gas lines, sewer services, tankless water heaters, water leaks, kitchen and bathroom plumbing, repipes, and garbage disposals), Cooling/Air Conditioning Services (repair, maintenance, ductless mini splits, installation, thermostat, and indoor air quality), and Heating Services (furnace and heater repair, maintenance, replacement, heat pumps, and boilers). The company operates 24/7 Emergency Plumbing & HVAC Services as a critical component, with a Home Guard Membership add-on program for preventative maintenance. All services are delivered through independently owned franchise locations across the United States, with consistent branding and service standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive residential plumbing service including drain cleaning, water heater installation and repair, water treatment, sewer line service, gas line work, and repipes, delivered by licensed and insured local franchise technicians. Targeted at homeowners needing general plumbing repair, replacement, or maintenance.
• Cooling (A/C) Services Residential air conditioning repair, installation, and maintenance service delivered by local franchise technicians. Targeted at homeowners whose A/C has failed or who are replacing or upgrading cooling equipment.
• Heating Services Residential heating repair, installation, and maintenance covering furnaces, heat pumps, boilers, ductless mini splits, and thermostats. Targeted at homeowners with no heat or planning heating equipment replacement.
• Emergency Plumbing and HVAC Services Around-the-clock emergency plumbing and HVAC response for residential customers, with no overtime, holiday, or weekend surcharges. Targeted at homeowners facing urgent failures such as burst pipes, sewer backups, or loss of heating/cooling.
• Commercial Plumbing Services Plumbing service for offices, retail spaces, restaurants, and other light commercial properties, delivered by licensed and insured franchise technicians. Targeted at small and mid-market commercial property operators and facility managers needing plumbing repair or maintenance.
• Home Guard Membership Annual subscription membership that bundles plumbing and HVAC service coverage for homeowners, including priority scheduling and preventative maintenance. Sold as a recurring annual plan to existing and new residential customers.

Named customers1 record

Segments2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Two partnerships are on record, tiered minor.

• FacebookminorGTM or Marketing PartnerFacebook advertising platform used for targeted marketing campaigns. Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025) operates the platform.
• InstagramminorGTM or Marketing PartnerInstagram social media integration for brand awareness and customer engagement.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Frontdoor: Public home-services platform (formerly ServiceMaster) providing on-demand repair and maintenance across plumbing, HVAC, and appliance categories. Comparable end-customer and recurring-service dynamics, though a much larger and broader player.
• Neighborly (parent company): Parent of Mr. Rooter, Benjamin Franklin Plumbing, Aire Serv, and Mr. Electric — the closest large-scale analog to 1-800-Plumber +Air's franchise-strategy thesis, and a potential strategic acquirer or benchmark for valuation.
• ServiceNow Home / ARS / American Residential Services: Large U.S. residential HVAC and plumbing services company (privately held, backed by CI Capital). Comparable in service mix (heating, cooling, plumbing) and residential customer focus, but operates company-owned branches rather than a franchise model.
• HomeServe: Public home services and warranty provider offering plumbing, HVAC, and electrical repair coverage to millions of U.S. households. Competes indirectly via home warranty products that route service calls to local contractors — relevant adjacency to 1-800-Plumber's recurring maintenance model.

Direct peers

• Mr. Electric: Neighborly-owned national electrical services franchise. Comparable franchise model serving the same residential homeowner base with a complementary trade, illustrating the cross-trade adjacency 1-800-Plumber has not yet pursued.
• Roto-Rooter: Largest U.S. plumbing and drain cleaning franchise/service network. Competes head-to-head with 1-800-Plumber on plumbing emergencies, drain cleaning, water heaters, and sewer services for residential and commercial customers.
• One Hour Heating & Air Conditioning: National HVAC franchise brand emphasizing on-time service and transparent pricing — the same value propositions 1-800-Plumber +Air uses for its heating and cooling services.
• Benjamin Franklin Plumbing: National franchise plumbing brand under the Authority Brands/Neighborly umbrella. Offers the same residential plumbing service suite (drain cleaning, water heaters, repipes, sewer) via independently owned franchisees.
• Mr. Rooter Plumbing: Neighborly-owned national franchise plumbing service brand. Operates the same franchise-based residential and commercial plumbing model targeting identical customer pain points (drain cleaning, water heaters, sewer, emergencies).
• Aire Serv: Neighborly-owned national HVAC franchise brand. Closest comparable in the heating/cooling arm of 1-800-Plumber's offering, with similar franchise structure, residential/commercial mix, and 24/7 service positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/1800plumber
• Instagraminstagram.com/1800plumber
• LinkedInlinkedin.com/company/1800plumber
• Xx.com/1800plumbers
• TikToktiktok.com/@1800plumber

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1-800-Plumber