The Records Company
The Records Company is a private Ohio-based records retrieval service that retrieves and delivers medical, billing, EMS, police, and other records from all 50 U.S. states and international sources for law firms, insurance companies, healthcare providers, and third-party administrators via a secure online portal.
- Company typePrivate
- Founded2013
- HeadquartersHamilton, Canada
- Headcount1–10
- GTM typeB2B
- OfferingServices
What The Records Company does
The Records Company is a private, founder-led records retrieval service provider headquartered in Hamilton, Ohio. Founded in 2013, the company retrieves and delivers medical, billing, EMS, police, coroner, employment, and toxicology records from sources across all 50 U.S. states and internationally on behalf of law firms, insurance companies, healthcare providers, and third-party administrators. Its core platform is a secure online portal that supports client self-service registration, request submission, real-time status tracking, automated updates, and storage of delivered records for up to five years; the portal uses 128-bit SSL encryption and is SOC 2 Type II certified, while client specialists are required to be HIPAA-certified within 90 days of employment.
The service is delivered through dedicated client specialists who manage the full request lifecycle — authorization verification, provider outreach, follow-up, retrieval, and optional page numbering, searchable-text formatting, and notarization. In 2026 the company introduced two operational frameworks, TRC Acceleration™ and The Zero Idle Standard™, which replaced a business-hours model with a continuous 24/7 processing pipeline, reducing global average turnaround to 12.8 days. Adjacent offerings include Release of Information services for healthcare providers, Medical Canvassing, Provider Research, Records Management, and Request Preparation.
The business operates on a transaction-based model: clients pay a flat per-request service fee plus pass-through provider costs (state-regulated fees advanced by the company and typically 100% case-recoverable in most states). There are no annual contracts, registration fees, or minimums; credit card is the required payment method. Distribution is primarily direct via the self-service portal, supplemented by inside sales for mid-to-large accounts and a content-led marketing program across blog, email, and social channels. No external funding, institutional investors, or parent company are disclosed.
The Records Company firmographics
Firmographics- Name
- The Records Company
- Legal name
- The Records Company, Inc.
- Website
- https://therecordsco.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- The Records Company is a private Ohio-based records retrieval service that retrieves and delivers medical, billing, EMS, police, and other records from all 50 U.S. states and international sources for law firms, insurance companies, healthcare providers, and third-party administrators via a secure online portal.
- Ownership category
- akta.pro rank
The Records Company industry classification
Industry- Product category
- Records Retrieval Services
- NAICS
- Document Preparation Services (56141)
- SIC
- Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH)
- akta.pro secondary industries
- Legal & Compliance Records Storage (Law Firms, Courts, eDiscovery Physical) (TLALALAB), Records Digitization & Archiving (Legacy Files, Retention Support) (BPAAAKAG)
Keywords
Where The Records Company is headquartered
LocationHeadquarters
- HQ city
- Hamilton
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
The Records Company business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Records Retrieval Service Fees: Flat rate per record request plus provider costs. Provider fees (state-mandated copying fees) are prepaid by the company and passed through to clients. No annual contracts or registration fees. Credit card payment required; no check payments accepted.
- Provider Cost Recovery: State-regulated fees charged by record providers (hospitals, doctors, etc.) are advanced by the company and included in client invoices. These costs are typically 100% case recoverable in most states.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Flat rate per request with variable provider costs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
The Records Company product offering
Product offeringCore offering
The Records Company is a nationwide records retrieval service provider that locates, retrieves, and delivers digital and paper records—including medical, billing, employment, EMS, police, and coroner records—from sources across all 50 states and internationally. Clients submit requests through a secure online portal staffed by HIPAA-certified client specialists who manage provider communication, follow-up, and document delivery, with real-time status tracking and secure five-year storage.
Product overview
The Records Company operates as a records retrieval service provider offering a unified platform combining secure online portal technology with managed retrieval services. The core offering consists of the Online Secure Portal for request submission and tracking, paired with Records Retrieval Services, Release of Information, and Medical Canvassing. Recent infrastructure upgrades introduced TRC Acceleration™ and The Zero Idle Standard™ frameworks to enable 24/7 continuous processing. Additional services include Provider Research, Request Preparation, Status Updates, Records Management, Notary Services, and Document Formatting. The platform processes requests across all 50 states and international sources, serving law firms, insurance companies, healthcare providers, and third-party administrators.
Differentiator
Problem solved
Functional benefit
Products and services
- Records Retrieval Services Core service retrieving medical, billing, employment, EMS, police, coroner, and other records from sources across all 50 states and internationally, with HIPAA-certified client specialists handling provider communication, follow-up, and delivery for law firms, insurance companies, healthcare providers, and third-party administrators.
- Release of Information Service for medical practices, hospitals, and clinics to process and release medical records in compliance with HIPAA and state regulations, offloading the administrative burden of release of information (ROI) requests from provider staff.
Quantifiable outcome
- 12.8-day global average turnaround time
- +3 more outcomes
Companies that use The Records Company
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
The Records Company technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
The Records Company partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- In the Grind with Meg and Grady PodcastminorPartnership with lifestyle podcast exploring challenges of work-life balance, hosted by The Records Company president Grady Marin and co-host Meg. Podcast provides marketing exposure and thought leadership platform for the company.
- CLM NetworkminorMembership in CLM (Construction Law Management) Network organization, shown in website footer as part of company network/partnerships.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
The Records Company competitors and assessment
Company assessmentDirect peers
- Ciox Health: One of the largest U.S. health information management and Release of Information (ROI) companies. Ciox is a direct competitor to TRC's core medical records retrieval and ROI services for hospitals, law firms, and insurers, operating at significantly greater scale.
- MRO Corp: National provider of Release of Information and clinical data exchange services to hospitals and healthcare systems. Directly comparable to TRC's ROI offerings and competing on the same provider-side relationships.
- Verisma: Health information management and ROI automation company serving hospitals and health systems. Competes with TRC on release-of-information workflows and increasingly on automated request fulfillment.
- Datavant: Health data exchange and record-linking platform. While more technology-centric than TRC, Datavant overlaps on the aggregation and exchange of clinical records across providers, particularly for payer, life sciences, and legal use cases.
- ChartRequest: Online medical records retrieval marketplace serving law firms and insurance carriers. Closely comparable to TRC on product (self-serve portal), target customers, and transaction-based pricing model.
- American Retrieval: Specialty records retrieval vendor focused on medical and other records for legal and insurance clients. Closely comparable niche competitor to TRC in the same customer segments and service line.
Broad incumbents
- US Legal Support: Large national provider of litigation support services, including records retrieval, court reporting, and eDiscovery. Competes with TRC in the legal vertical at greater scale and broader service breadth.
- Lexitas: Litigation support and records retrieval provider serving law firms nationwide. Comparable to TRC on records retrieval for legal clients, with a broader service portfolio including court reporting and legal copy services.
- ABC Legal: National litigation support provider with records retrieval, process serving, and eFiling services. Overlaps with TRC on records retrieval for law firm clients, though broader in scope.
Emerging players
- EMS Charts: EMS records retrieval and management vendor for legal, insurance, and healthcare clients. Adjacent to TRC's offerings in retrieving EMS/police/coroner reports — a sub-segment TRC explicitly serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The Records Company social profiles
Digital presenceThe Records Company compliance and trust
Trust signalCompliance3 records
The Records Company financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Records Company leadership team
Management profileNumber of profiles
Profiles4 records
The Records Company funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Records Company M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Records Company
What does The Records Company do?
The Records Company is a nationwide records retrieval service provider that locates, retrieves, and delivers digital and paper records—including medical, billing, employment, EMS, police, and coroner records—from sources across all 50 states and internationally. Clients submit requests through a secure online portal staffed by HIPAA-certified client specialists who manage provider communication, follow-up, and document delivery, with real-time status tracking and secure five-year storage.
Is The Records Company a public or private company?
The Records Company is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Records Company founded?
The Records Company was founded in 2013. It employs 1 to 10 people.
Where is The Records Company based?
The Records Company is headquartered in Hamilton, Canada, in the North America region.
How does The Records Company make money?
Two revenue lines are on record. Records Retrieval Service Fees are the primary driver. The others are provider Cost Recovery.
Who are The Records Company's main competitors?
Direct peers on record are Ciox Health, MRO Corp, Verisma, Datavant, ChartRequest and American Retrieval. Broad incumbents are US Legal Support, Lexitas and ABC Legal. EMS Charts is listed as an emerging player.
Does The Records Company have an API?
No public API is recorded for The Records Company.
What industry is The Records Company in?
The Records Company's product category is Records Retrieval Services. Its primary akta.pro industry code is HLACABAH, Record Locator Services (RLS) & Longitudinal Record Aggregation, with a secondary code of TLALALAB, Legal & Compliance Records Storage (Law Firms, Courts, eDiscovery Physical). Its NAICS code is 56141 and its SIC code is 7374.