Doctor Online

What Doctor Online does

Doctor Online is a Guatemala-headquartered telemedicine company founded in 2016 (per firmographic data; some sources cite 2018) that operates a dual B2B and B2C virtual care platform across 14+ countries including the United States, Mexico, Argentina, Colombia, Chile, Greece, Costa Rica, Panama, Ecuador, El Salvador, Honduras, Nicaragua, Kenya, and its Guatemalan home market. The company serves enterprise clients in insurance, banking/financial services, healthcare providers, and the public health sector through white-label platform licensing and SDK integration, while also offering consumer-facing subscriptions for direct medical consultations.

The platform's core technical differentiator is AI-powered photoplethysmography (PPG) that derives blood pressure, heart rate, oxygen saturation, stress levels, wellness scores, respiratory rate, hemoglobin, and hemoglobin A1c lab values from a standard smartphone camera without any wearable hardware. The product surface extends beyond consultations to include electronic prescriptions, electronic medical records, chronic disease monitoring, mental health services, geolocated pharmacy and medication delivery, GPS-based ambulance dispatch, and home medical visits — packaged under the August 2025 "Telemedicine 2.0" positioning as a continuous-care ecosystem.

Doctor Online monetizes primarily through recurring enterprise platform licensing (insurers embedding telemedicine into policies, corporations offering it as an employee benefit, hospitals extending capacity virtually, and public-sector health programs) with quote-based pricing, alongside a consumer subscription reference of approximately $15 per month for 10 consultations. The platform reports over 2 million affiliated patients, more than 3 million cumulative consultations, a 92% first-consultation resolution rate, and is led by co-founders Marcel Roehrs (CEO) and Alex Poulias (President). The company has not disclosed external funding rounds, revenue, or valuation in the available source material.

Name

Doctor Online

Legal name

Doctor Online

Website

https://doctor-online.co

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Doctor Online is a Guatemala-based B2B and B2C telemedicine platform offering white-label SaaS and mobile solutions for insurers, corporations, hospitals, and public health organizations across 14+ countries, featuring AI-powered remote vital signs and lab diagnostics via smartphone camera.

Ownership category

akta.pro rank

Product category

Telemedicine Platform

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK), Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD)

Keywords

• Telemedicine platform
• Virtual healthcare services
• Remote diagnostics software
• Electronic medical records
• Digital health SaaS

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Platform Licensing (B2B): White-label platform licensing to enterprises (insurers, corporations, hospitals, public health). Clients receive custom-branded telemedicine platform with 24/7 medical staff or can use their own medical team.
2. Subscription-based Consultation Model: Subscription business model where users pay monthly fees for access to unlimited consultations, similar to traditional insurance policies. Example mentioned: $15/month for 10 monthly consultations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Doctor Online operates a white-label SaaS telemedicine platform that delivers 24/7 virtual medical consultations via chat, video, and phone, combined with AI-powered remote diagnostics (PPG-based vital signs and hemoglobin/HbA1c lab tests via smartphone camera), electronic prescriptions, electronic medical records, chronic disease monitoring, mental health services, and an SDK for embedding under client brands. It is sold via enterprise licensing to insurers, corporations, hospitals, and public health organizations, and is also accessible through a direct consumer subscription offering.

Product overview

Doctor Online offers a comprehensive virtual health platform serving as a unified ecosystem of integrated modules rather than a single monolithic product. The core Plataforma de Salud Virtual (Virtual Health Platform) serves as the central hub enabling 24/7 medical consultations via chat and video call, supplemented by specialized modules including Salud Mental (mental health services), Prescripción Digital (digital prescriptions), Expediente Médico Electrónico (electronic medical records), and SDK de Integración (white-label SDK integration). The platform extends through vital signs measurement capabilities using photoplethysmography technology, remote AI-powered laboratory tests, and chronic patient monitoring programs. Additional services include geolocation of pharmacies with medication delivery, home medical visits, ambulance dispatch via GPS, telephone medical guidance, and multi-specialty access. The architecture supports access via web browser, mobile application, chat, video calls, and phone, with Telemedicine 2.0 representing the latest evolution toward continuous care supported by data and AI diagnostics.

Differentiator

Problem solved

Functional benefit

Products and services

• Plataforma de Salud Virtual (Virtual Health Platform) Comprehensive virtual health platform providing enterprises with 24/7 certified doctor consultations via chat or video, mental health services, electronic prescriptions, electronic medical records, and the ability to deliver telemedicine under the client's own brand via SDK integration.
• White-Label SDK Integration Software development kit that allows insurers, corporations, hospitals, and other enterprise clients to embed Doctor Online's telemedicine capabilities (consultations, prescriptions, EMR, vital sign measurement) directly into their own existing mobile applications under their own brand.
• Telemedicine 2.0 Platform Latest evolution of the Doctor Online platform unifying virtual consultations, psychology, nutrition, electronic prescriptions, electronic medical records, and AI-powered diagnostics into a continuous-care digital health platform accessible via chat, video, web, and mobile app.
• Direct-to-Consumer Subscription Service Monthly subscription service offering individual consumers access to a defined bundle of virtual medical consultations (e.g., $15/month for 10 consultations) via the Doctor Online platform, accessed through web or mobile app.

Quantifiable outcome

• 92% first consultation resolution rate
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature8 records

Partnerships

One partnership is on record.

• Insurtech Association Central America and Caribbean (AICC)coreStrategic or Co-development Partner · 20 March 2025Doctor Online's CEO Marcel Roehrs serves as President of the Insurtech Association Central America and Caribbean. The association bridges the insurance industry and technology, promoting collaboration between startups, insurers, regulators, and investors to make the region a benchmark for Insurtech innovation in Latin America.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 1DOC3: Colombian B2B2C telemedicine platform offering 24/7 virtual consultations, mental health, and prescriptions for insurers, employers, and healthcare providers across Latin America — closest direct competitor in business model and target segment.
• Sofía (Sami/Sofía Salud): Mexican telemedicine provider selling to insurance, corporate, and consumer segments with integrated online pharmacy and chronic condition support — directly comparable B2B2C playbook in LatAm.
• Mediclic: Chilean telemedicine and occupational health platform serving insurers, corporations, and patients with video consultations and digital prescriptions — same white-label enterprise GTM as Doctor Online.
• Doctoralia: Patient-doctor marketplace owned by Docplanner, with significant operations in Brazil, Mexico, Chile, and Argentina and a growing telemedicine layer — competes for the same enterprise and consumer demand in LatAm markets.

Emerging players

• Practo: Indian B2B2C telemedicine and practice management platform with white-label offerings for hospitals, insurers, and employers — strong comparable for emerging-market enterprise telemedicine with proprietary tech stack.
• K Health: AI-first telehealth and remote monitoring platform combining a virtual clinic with proprietary AI triage and chronic care tools — relevant adjacent comparable for the AI diagnostics and chronic care technology arc.
• Doccla: European virtual ward and remote patient monitoring company providing continuous monitoring-as-a-service to hospitals and insurers — directly relevant comparable for Doctor Online's chronic monitoring module.

Broad incumbents

• Teladoc Health: NYSE-listed global telehealth incumbent serving insurers, employers, and health systems across multiple geographies including LatAm via acquired platforms — sets the enterprise competitive benchmark and pricing reference.
• Amwell: US-listed enterprise telehealth platform licensing to health plans, hospitals, and employers — directly comparable on white-label B2B SaaS distribution into payer and provider channels.
• Doctor On Demand (Included Health): Virtual care platform integrated into Included Health's navigation and benefits offering, with payer and employer contracts — comparable B2B2C architecture with focus on chronic and behavioral health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/doctoronlineco
• LinkedInlinkedin.com/company/doctor-online

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctor Online