Name

Global 24

Legal name

Global 24 Holdings Pty Ltd

Website

https://global24.com.au

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Travel Risk Management Services

NAICS

Other Travel Arrangement and Reservation Services (56159)

SIC

Services-Management Services (8741)

akta.pro primary industry

Duty of Care, Traveler Tracking & Risk/Alerting (THALAMAD)

akta.pro secondary industries

Duty of Care, Traveler Tracking & Risk Management (THALANAD), Duty of Care, Risk Management & Traveler Tracking (THAKAMAE), 24/7 Traveler Support, Disruption Management & After-Hours Services (THAKAMAL), Natural Disaster, Weather & Disruption Risk Monitoring (THACAEAI)

Keywords

• Travel risk management
• Crisis response services
• Emergency medical assistance
• Security evacuation services
• Incident response consulting

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Corporate Travel Risk Management Services: Subscription or retainer-based services providing ongoing travel risk management, 24/7 monitoring, emergency assistance, and crisis response for corporate clients with traveling employees. Services are customized to organizational needs and risk tolerances.
2. Medical Assistance Services: Fees for specific medical services including medical repatriation, repatriation of remains, trip curtailment, medical escort services, and evacuation assistance. These may be one-time event-driven fees or included in retainer arrangements.
3. Due Diligence Services: Customized risk assessment and investigation services including red flag open-source reviews, in-depth discreet source inquiries, and tailored risk mitigation strategies.
4. Crisis Management Consulting: Consulting services including crisis management training, expert crisis response consultation, detailed risk assessments, mitigation strategy implementation, and preparedness evaluation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Global 24 provides corporate travel risk management and crisis response services for organizations with traveling employees and expatriates. The company combines a proprietary technology platform (Global Alert App and Administrator's Portal) with 24/7/365 Security Operations Centres staffed by multilingual experts in Sydney and Bangkok plus global micro-centers. Services span pre-travel risk assessment, real-time traveler tracking, emergency medical and security assistance, evacuation, crisis management consulting, and due diligence.

Product overview

Global 24 Advisory and Assistance offers a unified platform combining travel risk management technology with expert response services. The core product is the Global Alert App (mobile application with real-time tracking, emergency alerts, and multilingual support) paired with an Administrator's Portal for organizational oversight. These are supported by a network of Security Operations Centers in Sydney and Bangkok (with micro-centers globally) staffed 24/7. The service portfolio includes Emergency Medical Assistance, Emergency Security and Evacuation, Crisis Management and Consulting, Due Diligence, Incident Response, and Call Centre Services—all integrated through the technology platform to provide comprehensive protection for travelers and expatriates.

Differentiator

Problem solved

Functional benefit

Brands

• Global Alert App: Mobile application providing real-time tracking, emergency alerts, travel guides, and 24/7 assistance support with geo-location accuracy to +/- 10 meters, available in 42 languages

Products and services

• Global Alert App A mobile application providing travelers with real-time location tracking accurate to +/- 10 meters, instant emergency alerts, travel booking details, flight alerts, in-app check-in, direct assistance connection with dedicated numbers, constant geo-location tracking with location alerts, and privacy controls. Available in 42 languages. Targeted at corporate clients' traveling employees and expatriates.
• Administrator's Portal A web-based portal enabling organizations to view travelers' current locations and regions, send mass and two-way communications, refer travelers to vetted medical providers and hospitals, deploy telehealth support, and dispatch vetted in-country assets including ground transport and security support.
• Emergency Medical Assistance 24/7 emergency medical and travel support including medical repatriation, repatriation of remains, trip curtailment, medical escort services, and evacuation assistance. Targeted at corporate clients with internationally traveling employees.
• Emergency Security and Evacuation Comprehensive travel safety solutions covering incident response, emergency evacuation support, and executive protection, coordinated with local authorities, government agencies, and NGOs for corporate clients operating in high-risk environments.
• Crisis Management and Consulting Crisis management training, access to expert crisis response consultants, detailed risk assessments, mitigation strategy implementation, preparedness evaluation, and deployment of in-country assets globally for corporate clients.
• Due Diligence Comprehensive red flag open-source reviews, in-depth and discreet source inquiries, and tailored risk mitigation strategies delivered to corporate clients requiring pre-engagement or operational risk assessments.
• Incident Response Tailored incident response services aligned with each organization's needs and risk tolerances, focused on reducing health and security incidents and minimizing the impacts of serious events for corporate clients and their traveling employees.
• Call Centre Services Security Operations Center-based call centre services staffed 24/7/365 by multilingual experts, utilizing cloud-based systems with unlimited surge capacity to deliver scalable security and assistance solutions worldwide for corporate clients.

Quantifiable outcome

• Traveler tracking accuracy to +/- 10 meters via Global Alert App
• +1 more outcomes

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Scale indicators5 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Anvil Group: Specialist travel risk management and crisis response company offering traveller tracking, intelligence, and 24/7 assistance. Closely comparable in service mix and target enterprise customer base, particularly in EMEA.
• Global Rescue: Provides travel risk management, medical evacuation, and security advisory services for individuals, corporations, and governments. Closely comparable to Global 24's medical assistance, evacuation, and tracking propositions.
• Riskline: Travel risk intelligence provider offering country risk ratings, alerts, and traveller tracking tools used by corporates and travel managers. Comparable to Global 24's risk data and alerting layer.
• Crisis24 (GardaWorld): A leading integrated travel risk management and crisis response provider, now part of GardaWorld, offering 24/7 assistance, traveller tracking, and on-the-ground security. Directly comparable to Global 24 across duty-of-care technology and response operations.
• International SOS: The global leader in travel risk management, medical assistance, and security services for corporations with travelling employees. Operates worldwide assistance centres and provides the most directly comparable duty-of-care platform and 24/7 response offering to Global 24.
• MedAire: Specialises in in-flight and on-the-ground medical assistance and travel safety for aviation, maritime, and corporate clients. Comparable to Global 24's medical assistance, repatriation, and evacuation services.

Emerging players

• Safeture: Swedish travel risk management SaaS platform with a mobile app for traveller safety, alerts, and communication. Comparable technology approach to Global 24's Global Alert App but smaller scale and primarily European distribution.

Broad incumbents

• BCD Travel: Major global corporate travel management company with traveller safety and risk management services within its portfolio. Comparable as a broad incumbent offering duty-of-care capabilities alongside its core TMC business.
• Control Risks: Global risk consultancy offering security advisory, crisis response, and due diligence services to multinationals. Overlaps with Global 24's crisis management consulting and due diligence offerings but operates across a much broader risk advisory portfolio.
• CWT (Carlson Wagonlit Travel): Large global corporate travel management company with embedded traveller security and duty-of-care capabilities. Not a pure-play peer, but competes indirectly via its integrated travel + risk proposition for enterprise accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global 24