Wm. Henderson Plumbing Heating and Cooling

What Wm. Henderson Plumbing Heating and Cooling does

Wm. Henderson Plumbing Heating and Cooling (legal entity Henderson Plumbing, Heating & Cooling Inc.) is a privately held, family-founded residential and light-commercial home services contractor headquartered in Broomall, Pennsylvania. Founded in 1977, the company delivers plumbing, heating, air conditioning, and (since 2025) electrical services to homeowners across Delaware County, Chester County, and the Main Line regions of southeastern Pennsylvania. Core trade offerings include drain cleaning, water heater repair and replacement, sewer and water line work (including trenchless repair and video camera inspection), furnace and boiler service, central air and ductless split systems, and electrical repair, panel replacement, EV charger installation, and whole-home generator services. Operational delivery is built around a radio-dispatched fleet from a single headquarters, licensed technicians across plumbing (PA Lic 38511), HVAC, and electrical (PA Elec Lic 51602), 24/7 emergency dispatch without after-hours surcharges, and same-day service / next-day installation commitments.

The business generates revenue primarily through job-based professional services fees (charged by the job rather than hourly), supplemented by emergency service work, the recurring Comfort360 membership program launched in 2024, and a consumer financing partnership with GreenSky that supports 0% promotional offers on major repairs and installations. Go-to-market is direct-to-consumer via phone scheduling, online booking, content marketing through the company blog, local media appearances on Fox 29 and 6ABC, coupons and seasonal promotions, and community involvement across the Philadelphia suburbs. Distribution is field-service centric with no digital SaaS or platform product surface.

The company's stated footprint includes more than 9,800 homeowners served cumulatively over its 48-year history, nine consecutive Talk of the Town customer satisfaction awards, and a recently expanded service portfolio following the 2025 merger with Farryn Electric. The company is small (11-50 employees), privately held with no institutional or venture capital ownership evidenced, and operates under multiple state trade licenses rather than as a franchisor. Customer mix is predominantly individual residential with a smaller commercial segment, and pricing is quote-based with promotional financing rather than enterprise contracting.

Name

Wm. Henderson Plumbing Heating and Cooling

Legal name

Henderson Plumbing, Heating & Cooling Inc.

Website

https://wmhendersoninc.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Wm. Henderson Plumbing Heating and Cooling is a privately held, Broomall, Pennsylvania-based residential and light-commercial home services contractor founded in 1977, providing plumbing, HVAC, and electrical services to homeowners across Delaware County, Chester County, and the Main Line via a radio-dispatched fleet and 24/7 emergency dispatch.

Ownership category

akta.pro rank

Product category

Residential Home Services (Plumbing, HVAC, Electrical)

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Heat Pump Repair & Maintenance (HSAOAHAD), Expansion Tank, Circulator Pump & Zone Valve Service (HSAOACAG), Sump Pump & Sewage Ejector Pump Service (HSAOABAM)

Keywords

• Residential plumbing services
• HVAC repair and installation
• Electrical home services
• Water heater services
• Home heating and cooling

Headquarters

HQ city

Broomall

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Residential Home Services (Plumbing, HVAC, Electrical): Service fees for plumbing repair, installation, and maintenance; heating and cooling repair and installation; electrical services. Charge by the job, not by the hour.
2. Emergency Service Revenue: 24/7 emergency HVAC, plumbing, and electrical repair services provided at standard rates (no overtime or after-hours fees).
3. Comfort360 Membership Program: Recurring membership program offering preventive maintenance coverage for HVAC, plumbing, and electrical systems with exclusive discounts, 24/7 support, and priority scheduling.
4. Financing Services: Partnership with GreenSky for consumer financing on major repairs and system installations, generating referral or processing revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Henderson Plumbing, Heating & Cooling Inc. is a full-service home services provider offering plumbing, heating, air conditioning, and electrical repair, installation, and maintenance services to residential and commercial customers across Delaware County, Chester County, and the Main Line areas of Pennsylvania. Services are delivered by licensed, insured technicians from a radio-dispatched fleet and include 24/7 emergency response at standard rates.

Product overview

Wm. Henderson Plumbing, Heating & Cooling is a full-service home comfort provider offering a comprehensive portfolio of plumbing, heating, air conditioning, and electrical services across Pennsylvania and Delaware. The company's core offerings include plumbing services (drain cleaning, water heaters, sewer/water lines, water treatment), heating services (furnaces, heat pumps, boilers, radiant heating, zone controls), air conditioning services (central AC, ductless systems, heat pumps), and electrical services (repair, installation, generators, EV charging). The company operates a Comfort360 Membership program as a premium add-on providing ongoing maintenance coverage and discounts. Emergency repair services are available 24/7. The company has expanded through partnerships, including merging with Farryn Electric for electrical services. Financing options are available through a GreenSky partnership.

Differentiator

Problem solved

Functional benefit

Brands

• Comfort360: A membership program that provides comprehensive coverage for HVAC, plumbing, and electrical systems with proactive maintenance, exclusive discounts, and 24/7 support.

Products and services

• Plumbing Services Full-service plumbing including drain cleaning, water heater repair/installation, sewer and water line services, water leak detection, kitchen and bathroom plumbing, gas piping, sump pumps, water treatment systems, and backflow testing for residential and commercial customers.
• Heating Services Heating repair, installation, and replacement for furnaces, heat pumps, boilers, radiant heating systems, and zone control systems, including Mitsubishi ductless products for residential homes in Pennsylvania.
• Air Conditioning Services Central air conditioning repair, tune-up, and installation, ductless split systems, zone control systems, and heat pump services for residential customers.
• Electrical Services Electrical repair, installation, lighting, electrical panel replacement, EV charger installation, generator services, and surge protection, offered through partnership with Farryn Electric for residential customers.
• 24/7 Emergency Services Round-the-clock emergency HVAC, plumbing, and electrical repair services available 24 hours a day, 7 days a week, with no overtime or after-hours fees.
• Comfort360 Membership Home maintenance membership program providing proactive coverage for HVAC, plumbing, and electrical systems with 15% service discounts, instant HVAC install credit, waived diagnostic fees, and 24/7 priority support.
• Financing Services Consumer financing options through the GreenSky loan program including 0% financing on major repairs and no interest / no payments for 12 months on new system installations.

Quantifiable outcome

• 24/7 emergency service with no overtime fees
• +3 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Farryn ElectriccoreStrategic or Co-development Partner · 1 January 2024WM Henderson merged with Farryn Electric to incorporate expanded electrical services into their service offerings. This partnership allows WM Henderson to provide comprehensive electrical services throughout Pennsylvania including electrical repair, installation, lighting, EV charger installation, generator services, and surge protection.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Len The Plumber: Len The Plumber is a Mid-Atlantic residential plumbing, heating, and cooling service provider serving Maryland, Pennsylvania, Virginia, and DC. Directly comparable to Henderson in service mix, target customer (residential), and geographic overlap in Pennsylvania.
• Horizon Services: Horizon Services is a Delaware Valley home services company providing plumbing, HVAC, and electrical services across southeastern Pennsylvania, Delaware, and New Jersey. Direct peer in geography, service portfolio, and customer segment.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national franchise plumbing services brand with on-time guarantees and standardized service delivery. Comparable as a residential plumbing competitor with similar upfront-pricing and punctuality positioning.
• Mr. Rooter Plumbing: Mr. Rooter is a Neighborly company franchise plumbing brand operating across the U.S. with residential service focus. Comparable to Henderson in residential plumbing service delivery and customer segment.
• Service Professor: Service Professor is a residential plumbing, heating, cooling, and electrical services provider serving Michigan and Mid-Atlantic markets. Comparable to Henderson in multi-trade home services model and residential focus.
• Boulden Brothers: Boulden Brothers is a Delaware Valley-based residential plumbing, HVAC, and electrical service company. Directly comparable to Henderson as a regional multi-trade home services competitor in overlapping geography.
• One Hour Heating & Air Conditioning: One Hour Heating & Air Conditioning is a national franchise HVAC services brand emphasizing on-time guarantees and standardized service. Comparable as a residential HVAC competitor with similar service-level positioning.

Broad incumbents

• Roto-Rooter: Roto-Rooter is the largest North American provider of plumbing, drain cleaning, and water cleanup services with national brand recognition. Comparable as a residential plumbing/drain competitor but operates at significantly larger scale and breadth.
• ARS / Rescue Rooter: ARS/Rescue Rooter is a large national residential HVAC, plumbing, and electrical services platform. Comparable as a multi-trade residential services competitor but operating at significantly greater scale and geographic breadth than Henderson.

Others

• HomeServe USA: HomeServe USA is a public home repair and warranty services company that partners with municipalities and utilities to offer emergency repair coverage. Adjacent to Henderson as a residential home services ecosystem participant and potential partnership channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hendersonplumb

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wm. Henderson Plumbing Heating and Cooling