Diaconia

What Diaconia does

Diakonie is an Austrian charitable non-profit organization founded in 1874, operating as an umbrella association (Dachverband) of approximately 30 member organizations and one of the five largest social welfare associations in Austria. Headquartered at Schwarzspanierstraße 13 in Vienna and governed as Diakonie gemeinnützige GmbH (FN 502607 d) with a wholly-owned fundraising subsidiary Diakonie Austria gemeinnützige GmbH (FN 326284f) that holds the Austrian Donation Quality Seal (Spendengütesiegel, Reg. Nr. 05277), Diakonie delivers a broad portfolio of social services through physical facilities and counseling centers across all nine Austrian federal states. Direct service offerings include Das Häferl and Of(f)n Stüberl community restaurants serving free meals to people in poverty (up to 400 guests daily at Das Häferl, with ~20 tons of food rescued annually via Tafel Österreich), AmberMed healthcare for uninsured children, Mozaik multilingual youth counseling, and Stadt­diakonie Wien social counseling; international operations are led through Diakonie Katastrophenhilfe with active humanitarian responses in Venezuela, Ukraine, Sudan, Lebanon, Gaza, and Bosnia and Herzegovina.

The technology underpinning Diakonie's operations is primarily a charity-and-social-welfare stack rather than a proprietary platform: online donations and personal fundraising pages run on the FundraisingBox platform from Wikando GmbH (Augsburg), donor data is managed via Dadi EDV GmbH's database system, and email marketing is delivered through CleverReach and Brevo, with Meta Pixel tracking integrated via Google Tag Manager. The website is partially conformant with WCAG 2.1 Level AA under the Austrian Web Accessibility Act, with documented incompatibilities around contrast and video audio descriptions. Diakonie holds no patents, and there are no AI/ML capabilities embedded in the product set.

Diakonie's revenue model is donation-led and diversified: private one-time donations (with suggested amounts from €15 for warm meals for three people to €100 for emergency aid packages), recurring Dauerspende monthly subscriptions starting at €10 that confer "Hoffnungsträger:in" (Bearer of Hope) status, corporate partnerships (Unternehmenskooperationen), and government/church funding for social and refugee services. Tax-deductible status up to 10% of taxable income is enabled by the Spendengütesiegel. Additional revenue channels include Spenden-Urkunde gift certificates, personal Spendenaktionen fundraising pages, and the shop.diakoniewerk.at e-commerce store for handcrafted goods. Customer segments are explicitly diversified across refugees, elderly, disabled, children/youth in crisis, disaster victims, and people experiencing poverty and homelessness. No consolidated revenue figure is disclosed in available source materials.

Name

Diaconia

Legal name

Diakonie Austria gemeinnützige GmbH

Website

https://diakonie.at

Company type

Private

Founded year

1874

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Diakonie is a 150-year-old Austrian non-profit umbrella association of ~30 social welfare member organizations delivering refugee aid, elderly care, disability services, disaster relief, poverty support, and youth counseling across all nine Austrian states and select international humanitarian theaters.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Social welfare services
• Humanitarian aid
• Disaster relief
• Refugee assistance
• Elderly care

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Private Donations: Individual donations from private donors supporting various causes including disaster relief, refugee aid, poverty assistance, and general operations. Donations are tax-deductible in Austria up to 10% of taxable income.
2. Recurring/Regular Donations: Monthly, quarterly, semi-annual, or annual recurring donations from committed donors enabling long-term planning. Dauerspende (standing order donations) program.
3. Corporate Partnerships: Unternehmenskooperationen (corporate partnerships) where companies support specific projects or causes. Includes company-specific fundraising campaigns and event-based donations.
4. Government and Public Funding: Funding from public sources including church contributions and government support for social services, refugee assistance, and care services.
5. Gift Donations (Spenden-Urkunde): Donation certificates as gift alternatives for occasions like birthdays, weddings, Christmas, enabling donors to give meaningful gifts that support charitable causes.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Diaconia (Diakonie Österreich) is the umbrella association of 30 Austrian non-profit social welfare organizations, founded in 1874 in Vienna. It delivers free social services including refugee aid, elderly care, disability support, psychosocial counseling, and poverty alleviation, alongside international disaster relief through Diakonie Katastrophenhilfe. Services are provided free of charge to individual beneficiaries and funded through donations, public grants, and corporate partnerships.

Product overview

Diakonie is a social welfare organization operating as an umbrella association (Dachverband) of approximately 30 nonprofit social organizations across Austria. The organization provides a diverse portfolio of social services rather than a unified software product. Core service offerings include direct care facilities such as Das Häferl and Of(f)n Stüberl (community restaurants providing free meals to people in need), AmberMed (healthcare for uninsured individuals), Mozaik (multilingual youth counseling), and Sozialberatung (social counseling). International operations include Diakonie Katastrophenhilfe (disaster relief) active in Venezuela, Ukraine, Sudan, and the Middle East. Fundraising products include Spenden-Urkunde (donation certificates), Spendenaktionen (fundraising campaigns), and Dauerspende (recurring donations), all processed through the FundraisingBox platform. Additional offerings include the Onlineratgeber Demenz (online dementia guide portal), an e-commerce shop for charitable goods, and annual reports and thematic magazines documenting organizational activities.

Differentiator

Problem solved

Functional benefit

Brands

• Häferl der Diakonie: A 'Wirtshaus für Alle' (pub for everyone) providing free hot meals to people in need, operated by Stadtdiakonie Wien since 1989.
• Sozialberatung Stadtdiakonie Wien
• AmberMed

Products and services

• AmberMed Medical care service for uninsured and marginalized persons in Austria, providing free healthcare access.
• Mozaik Jugendberatung Psychosocial counseling service for young people in Austria.
• Diakonie Katastrophenhilfe International humanitarian disaster response and relief program operating abroad.
• Das Häferl Community restaurant providing subsidized meals and social gathering space for people in need.
• Of(f)n Stüberl Open community space offering food, shelter, and social support services.
• Sozialberatung Stadtdiakonie Wien Social counseling service operated by City Diakonie Vienna, providing advice and support for vulnerable residents.
• Dauerspende (recurring donation program) Subscription-based recurring donation program for ongoing support of Diakonie's social welfare work.
• Spenden-Urkunde (donation certificate) Gift-style donation certificate allowing donors to dedicate a donation in someone else's name.
• Onlineratgeber Demenz Online information portal providing guidance and resources on dementia for families and caregivers.

Quantifiable outcome

• Up to 400 people receive warm meals daily at Das Häferl
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core, major, supporting and minor.

• Diakoniewerk GallneukirchencoreOthersEvangelisches Diakoniewerk Gallneukirchen is the main shareholder of Diakonie gGmbH. One of the founding member organizations of the Diakonie umbrella association.
• Diakonie de La TourcoreOthersDiakonie de La Tour is a major member organization of the Diakonie umbrella, operating social services primarily in Carinthia (Kärnten).
• Diakonie Eine WeltcoreOthersDiakonie Eine Welt is a member organization focused on international development and global social justice issues within the Diakonie network.
• Diakonie Zentrum SpattstraßecoreOthersDiakonie Zentrum Spattstraße in Linz is a member organization providing services for children, youth, and young adults in Upper Austria.
• Diakonie ACT AustriacoreOthersDiakonie ACT Austria is the disaster relief arm of the Diakonie network, responding to humanitarian crises worldwide.
• Diakonie Austria gGmbHcoreOthersDiakonie Austria gGmbH is a 100% subsidiary of Diakonie gGmbH and the official bearer of the Austrian Donation Quality Seal (Spendengütesiegel). Handles fundraising and donation management.
• Tafel ÖsterreichcoreStrategic or Co-development PartnerPartnership with Tafel Österreich to rescue approximately 20 tons of food annually, which is then cooked and served at Das Häferl restaurant for people in need. This partnership addresses both food waste and food insecurity.
• Bosnian Red Cross (Crveni križ grada Bihaća)majorStrategic or Co-development PartnerCollaboration with the Bosnian Red Cross in Bihać for distributing warm meals to refugees near the EU border. The Red Cross operates independently without state or EU funding.
• FundraisingBox (Wikando GmbH)coreTechnology or IntegrationFundraisingBox provides the technical infrastructure for Diakonie's online donation processing, personal fundraising pages, and donation tracking. Located in Augsburg, Germany.
• Dadi EDV GmbHsupportingTechnology or IntegrationDadi EDV GmbH (Reininghausstr. 49-51, 8020 Graz) provides the donor database system used by Diakonie for accounting and fundraising acquisition.
• CleverReach and Brevo (SendinBlue)supportingTechnology or IntegrationEmail marketing service providers used for newsletter distribution to donors and supporters, enabling regular communication about social issues and donation appeals.
• Initiative PhilanthropieminorGTM or Marketing PartnerA collaborative initiative of philanthropists working together for greater impact in public welfare, launched to pool resources and maximize social benefit.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hilfswerk Österreich: Austrian social services NGO operating home care, family support, and community services across Austria's states. Directly comparable in service mix (elderly care, family support, social counseling) and target donor/beneficiary segments.
• Österreichisches Rotes Kreuz: Austrian Red Cross society operating nationwide humanitarian, refugee, and social services programs. Comparable in scope, government partnership depth, and brand recognition; competes directly for volunteer and donor mindshare.
• Caritas Österreich: The largest of Austria's five major social welfare associations and Diakonie's closest peer. Both operate as umbrella organizations running elderly care, refugee services, homelessness programs, and international disaster relief across Austria, competing for the same donor and government-funding pool.
• Volkshilfe Österreich: Austrian social welfare association focused on poverty alleviation, family support, and homelessness services. Overlaps heavily with Diakonie's Häferl-style community restaurants and emergency assistance programs.
• Diakonie Deutschland: German sister/parallel federation under the same Protestant Diakonie tradition, operating social welfare services across Germany. Structurally identical as a Dachverband of regional member organizations with comparable service portfolio and fundraising mechanics.
• Samariterbund Österreich: Austrian aid organization providing social services, emergency response, refugee assistance, and senior care. Comparable in scale, domestic footprint, and mix of social services plus disaster/emergency response.
• SOS Kinderdorf: Austrian arm of SOS Children's Villages providing child and youth welfare services including residential care, family support, and education. Directly comparable in child-and-family services segment with similar funding model.

Emerging players

• Médecins Sans Frontières Austria: Austrian arm of MSF, operating international humanitarian medical and disaster relief. Comparable specifically to Diakonie ACT Austria's disaster relief activities in conflict zones, with overlapping donor bases for international humanitarian giving.
• Caritas International: Confederal body coordinating international Catholic charity disaster relief — a direct comparator for Diakonie Katastrophenhilfe's humanitarian operations in Ukraine, Gaza, Sudan, and elsewhere, with similar donor-funded international deployment model.

Regional players

• Caritas Deutschland: German sister organization of Caritas Österreich, operating the same umbrella-of-members model with elderly care, refugee, and social services. Highly relevant for benchmarking operating model, but serves a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/diakonieAT
• Facebookfacebook.com/diakonieAT
• Instagraminstagram.com/diakonie
• LinkedInlinkedin.com/company/diakonieat

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diaconia