Chuck & Don's
Chuck & Don's is a privately held pet wellness retailer operating 40-plus stores across Minnesota, Colorado, and Illinois, selling natural pet food, supplements, and supplies alongside professional grooming and an Autoship subscription program for dog and cat owners.
- Company typePrivate
- Founded1989
- HeadquartersMahnomen, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Chuck & Don's does
Chuck & Don's is a privately held pet wellness retail chain founded in 1989 and headquartered in Woodbury, Minnesota. The company operates more than 40 physical retail locations across three U.S. states — Minnesota, Colorado, and Illinois — under both the Chuck & Don's and Kriser's trade names, with co-founders Chuck Anderson and Don Tauer. Its core offering is a curated assortment of natural and premium pet nutrition products (dry, wet, freeze-dried, raw, air-dried, and grain-free formats) for dogs and cats, complemented by treats, toys, supplies, supplements, and cat litter.
The business runs an omnichannel model: in-store retail is supported by a FieldStack-powered e-commerce platform enabling buy online pick up in store (BOPIS), curbside pickup, and same-day delivery within 15 miles of any store. Revenue streams include one-time product purchases, an Autoship subscription program offering 35% discounts on recurring orders, and professional grooming services (wash, wash-and-cut, nail care, spa packages) priced from $13 to $120 per service. Differentiators include in-store 'Pet Foodies' nutrition advisors, the Build a Bowl diet-planning tool, the Five Pillars of Wellness content library, and a loyalty program offering 4% back on purchases. The company has executed at least one disclosed acquisition (All Paws Pet Center in 2018) to support its multi-state footprint expansion.
Chuck & Don's firmographics
Firmographics- Name
- Chuck & Don's
- Legal name
- Chuck & Don's
- Website
- https://chuckanddons.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Chuck & Don's is a privately held pet wellness retailer operating 40-plus stores across Minnesota, Colorado, and Illinois, selling natural pet food, supplements, and supplies alongside professional grooming and an Autoship subscription program for dog and cat owners.
- Ownership category
- akta.pro rank
Chuck & Don's industry classification
Industry- Product category
- Pet Specialty Retail
- NAICS
- Pet and Pet Supplies Retailers (459910), Pet Care (except Veterinary) Services (81291)
- SIC
- Retail-Food Stores (5400)
- akta.pro primary industry
- Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick) (CRALAHAC)
- akta.pro secondary industry
- Pet Supplies Omnichannel (CRAFAEAJ)
Keywords
Where Chuck & Don's is headquartered
LocationHeadquarters
- HQ city
- Mahnomen
- HQ country
- United States
- HQ region
- North America
Offices40 records
Markets served
Chuck & Don's business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Retail Pet Product Sales: Sale of pet food, treats, toys, supplies, and supplements through physical retail stores and e-commerce website. Products include dry food, wet food, freeze-dried food, raw food, air-dried food, grain-free options, and various pet supplies.
- Pet Grooming Services: Full-service dog grooming including wash, wash & cut, nail trim/grind, skin & coat treatments, and spa packages offered at physical salon locations.
- Subscription (Autoship): Autoship program offering 35% discount for automatic recurring deliveries of pet products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - X-Small (under 16 lbs) |
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - Small (16-30 lbs) |
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - Medium (31-50 lbs) |
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - Large (51-70 lbs) |
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - X-Large (71-90 lbs) |
| Unit Pricing | Pay-as-you-go | Dog grooming services by size - XX-Large (91-109 lbs) |
| Subscription | Monthly | Autoship subscription program |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels6 records
Chuck & Don's product offering
Product offeringCore offering
Chuck & Don's is a pet wellness retail chain that sells natural and premium pet food, treats, toys, supplies, supplements, and cat litter for dogs and cats through physical stores in Minnesota, Colorado, and Illinois and an e-commerce site. It complements retail with in-store dog grooming and self-wash services, a Pet Foodies expert nutrition advisory program, a Build a Bowl customized diet planning tool, Autoship recurring subscription delivery (with 35% discount), and a loyalty rewards program earning 4% back on purchases.
Product overview
Chuck & Don's is a pet wellness retail chain offering a comprehensive range of pet products and services. The core product portfolio includes Dog Food and Cat Food across multiple formats (Dry, Wet, Freeze-Dried, Raw, Air-Dried, Grain-Free), along with Treats & Chews, Pet Toys, Pet Supplies, Pet Supplements, and Cat Litter. The company provides in-store grooming services (Full-Service Wash, Wash & Cut, Nail Trims, Skin & Coat Treatments) and self-wash stations. Notable service features include the Pet Foodies advisory program providing personalized nutrition guidance, and a Build a Bowl tool for creating customized rotational diets. Additional services include Curbside Pickup, Same Day Delivery, Autoship subscriptions, and a Loyalty Rewards Program. The business model combines brick-and-mortar retail with e-commerce capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Dog Food Complete nutrition assortment for dogs spanning Dry Food, Wet Food, Freeze-Dried Food, Raw Food, Air-Dried Food, Grain-Free options, and specialized Puppy and Senior formulas, sold to dog owners.
- Cat Food Complete nutrition assortment for cats spanning Dry Food, Wet Food, Freeze-Dried Food, Raw Food, Air-Dried formulas, Grain-Free options, and specialized Kitten and Senior foods, sold to cat owners.
- Treats & Chews Wide selection of dog and cat treats including Biscuits & Cookies, Bones & Chews, Bully Sticks, Dental Treats, Freeze-Dried Treats, Fresh-Frozen Treats, Jerky Treats, and Soft & Chewy Treats.
- Pet Toys Toys for dogs and cats including Balls, Chew Toys, Fetch Toys, Interactive Toys, Plush Toys, Rope Toys, and Treat Dispensing Toys.
- Pet Supplies General pet supplies including Apparel, Beds/Blankets/Furniture, Bowls & Feeders, Cleaning & Potty products, Crates/Gates/Kennels, Flea & Tick products, Grooming supplies, and Leashes/Collars/Harnesses.
- Pet Supplements Health supplements for dogs and cats covering Allergy, Calming, Dental, Digestion, Eye & Ear Care, Hemp Products, Joint Care, and Skin Care.
- Cat Litter Cat litter options including Clumping, Scented, and Unscented varieties.
- Dog Grooming Services Full-service dog grooming salon offering Full-Service Wash, Wash & Cut, Nail Trim/Grind, Paw & Nose Protection, Face/Feet/Booty Trim, Toothbrushing, Anal Gland Check, Ear Cleaning, Brushing, Skin & Coat Treatments, plus Self-Wash stations. Pricing varies by dog size (X-Small through XX-Large).
- Autoship Subscription Recurring home delivery subscription that schedules automatic shipments of pet supplies with a 35% discount for enrolled customers.
- Loyalty Rewards Program (Friends of Chuck/Kriser's) Loyalty rewards program that earns 4% back on everything including services, free food & treats, and exclusive perks for enrolled members.
- Same-Day Delivery Same-day delivery service available for online orders within a 15-mile radius of any Chuck & Don's store location.
Companies that use Chuck & Don's
Customer profileSegments2 records
Ideal customer profiles1 record
Chuck & Don's technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Chuck & Don's partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- FieldStackcoreFieldStack provides the e-commerce platform powering Chuck & Don's website, enabling online shopping, inventory management, store locator, and grooming appointment booking functionality.
- Local Pet RescuesminorChuck & Don's partners with local pet rescue organizations through their Give Back to Shelter Pets program and local rescue resources page.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Chuck & Don's competitors and assessment
Company assessmentBroad incumbents
- Petco: Petco is a national specialty pet retailer with grooming, in-store veterinary clinics, and natural nutrition positioning directly overlapping Chuck & Don's premium/wellness value proposition. They compete across e-commerce, mobile apps, and loyalty programs, with comparable focus on pet humanization.
- PetSmart: PetSmart is the largest U.S. specialty pet retailer with 1,500+ stores, full grooming salons, and an online platform competing head-to-head on assortment and price with Chuck & Don's in its three-state footprint. PetSmart also offers vet services and adoption events, matching the 'wellness under one roof' positioning.
Direct peers
- Hollywood Feed: Hollywood Feed is a regional multi-state specialty pet retailer concentrated in the U.S. Southeast, with curated natural/wellness assortments, grooming services, and an emphasis on educated staff. Closely mirrors Chuck & Don's premium wellness positioning in its respective geography.
- Petland: Petland is a privately held U.S. and international pet retail franchise selling pets, food, supplies, and offering grooming services. It directly competes on store-format specialty pet retail, recurring customer relationships, and service adjacencies similar to Chuck & Don's model.
- Chewy: Chewy is the dominant online-only pet supplies retailer with a leading Autoship subscription model (Chuck & Don's offers the same 35% discount mechanic) and a deep loyalty program. Chewy pressures Chuck & Don's on price transparency, assortment breadth, and convenience, especially for repeat consumables.
- Pet Supplies Plus: Pet Supplies Plus is a U.S. franchise specialty pet retail chain with 700+ stores, e-commerce, in-store grooming, and a comparable national footprint and product mix. It is the most directly comparable scale peer given its omnichannel model and prioritization of natural/wellness brands.
Regional players
- Pet Valu: Pet Valu is the largest Canadian specialty pet retailer with a growing U.S. presence. Its store-based specialty pet model with grooming services and loyalty program mirrors Chuck & Don's omnichannel retail-and-services playbook, though with a primarily Canadian footprint.
- Healthy Spot: Healthy Spot is a California-based premium pet retail chain offering natural food, grooming, and self-wash services with a similar boutique-curated experience. Comparable to Chuck & Don's on value proposition, though regionally distinct.
- Mud Bay: Mud Bay is the leading Pacific Northwest specialty pet retailer with a curated natural/wellness assortment and loyalty program. Comparable to Chuck & Don's in product positioning, store experience, and natural/wellness focus, though exclusively west of the Rockies.
Emerging players
- BarkBox: BarkBox (BARK) operates a subscription-led DTC pet brand with curated toy/treat boxes, food, and pharmacy services. A direct emerging competitor to Chuck & Don's Autoship subscription revenue, especially within online pet toys and treats.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Chuck & Don's social profiles
Digital presenceChuck & Don's financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chuck & Don's leadership team
Management profileNumber of profiles
Profiles2 records
Chuck & Don's funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chuck & Don's M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chuck & Don's
What does Chuck & Don's do?
Chuck & Don's is a pet wellness retail chain that sells natural and premium pet food, treats, toys, supplies, supplements, and cat litter for dogs and cats through physical stores in Minnesota, Colorado, and Illinois and an e-commerce site. It complements retail with in-store dog grooming and self-wash services, a Pet Foodies expert nutrition advisory program, a Build a Bowl customized diet planning tool, Autoship recurring subscription delivery (with 35% discount), and a loyalty rewards program earning 4% back on purchases.
Is Chuck & Don's a public or private company?
Chuck & Don's is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Chuck & Don's founded?
Chuck & Don's was founded in 1989. It employs 251 to 500 people.
Where is Chuck & Don's based?
Chuck & Don's is headquartered in Mahnomen, United States, in the North America region.
How does Chuck & Don's make money?
Three revenue lines are on record. Retail Pet Product Sales are the primary driver. The others are pet Grooming Services and subscription (Autoship).
Who are Chuck & Don's's main competitors?
Broad incumbents on record are Petco and PetSmart. Direct peers are Hollywood Feed, Petland, Chewy and Pet Supplies Plus. Regional players are Pet Valu, Healthy Spot and Mud Bay. BarkBox is listed as an emerging player.
Does Chuck & Don's have an API?
No public API is recorded for Chuck & Don's.
What industry is Chuck & Don's in?
Chuck & Don's's product category is Pet Specialty Retail. Its primary akta.pro industry code is CRALAHAC, Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick), with a secondary code of CRAFAEAJ, Pet Supplies Omnichannel. Its NAICS code is 459910 and its SIC code is 5400.