Chuck & Don's

What Chuck & Don's does

Chuck & Don's is a privately held pet wellness retail chain founded in 1989 and headquartered in Woodbury, Minnesota. The company operates more than 40 physical retail locations across three U.S. states — Minnesota, Colorado, and Illinois — under both the Chuck & Don's and Kriser's trade names, with co-founders Chuck Anderson and Don Tauer. Its core offering is a curated assortment of natural and premium pet nutrition products (dry, wet, freeze-dried, raw, air-dried, and grain-free formats) for dogs and cats, complemented by treats, toys, supplies, supplements, and cat litter.

The business runs an omnichannel model: in-store retail is supported by a FieldStack-powered e-commerce platform enabling buy online pick up in store (BOPIS), curbside pickup, and same-day delivery within 15 miles of any store. Revenue streams include one-time product purchases, an Autoship subscription program offering 35% discounts on recurring orders, and professional grooming services (wash, wash-and-cut, nail care, spa packages) priced from $13 to $120 per service. Differentiators include in-store 'Pet Foodies' nutrition advisors, the Build a Bowl diet-planning tool, the Five Pillars of Wellness content library, and a loyalty program offering 4% back on purchases. The company has executed at least one disclosed acquisition (All Paws Pet Center in 2018) to support its multi-state footprint expansion.

Name

Chuck & Don's

Legal name

Chuck & Don's

Website

https://chuckanddons.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Chuck & Don's is a privately held pet wellness retailer operating 40-plus stores across Minnesota, Colorado, and Illinois, selling natural pet food, supplements, and supplies alongside professional grooming and an Autoship subscription program for dog and cat owners.

Ownership category

akta.pro rank

Product category

Pet Specialty Retail

NAICS

Pet and Pet Supplies Retailers (459910), Pet Care (except Veterinary) Services (81291)

SIC

Retail-Food Stores (5400)

akta.pro primary industry

Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick) (CRALAHAC)

akta.pro secondary industry

Pet Supplies Omnichannel (CRAFAEAJ)

Keywords

• Pet food retail
• Pet supplies store
• Dog grooming services
• Pet wellness products
• Natural pet nutrition

Headquarters

HQ city

Mahnomen

HQ country

United States

HQ region

North America

Offices40 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Retail Pet Product Sales: Sale of pet food, treats, toys, supplies, and supplements through physical retail stores and e-commerce website. Products include dry food, wet food, freeze-dried food, raw food, air-dried food, grain-free options, and various pet supplies.
2. Pet Grooming Services: Full-service dog grooming including wash, wash & cut, nail trim/grind, skin & coat treatments, and spa packages offered at physical salon locations.
3. Subscription (Autoship): Autoship program offering 35% discount for automatic recurring deliveries of pet products.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Chuck & Don's is a pet wellness retail chain that sells natural and premium pet food, treats, toys, supplies, supplements, and cat litter for dogs and cats through physical stores in Minnesota, Colorado, and Illinois and an e-commerce site. It complements retail with in-store dog grooming and self-wash services, a Pet Foodies expert nutrition advisory program, a Build a Bowl customized diet planning tool, Autoship recurring subscription delivery (with 35% discount), and a loyalty rewards program earning 4% back on purchases.

Product overview

Chuck & Don's is a pet wellness retail chain offering a comprehensive range of pet products and services. The core product portfolio includes Dog Food and Cat Food across multiple formats (Dry, Wet, Freeze-Dried, Raw, Air-Dried, Grain-Free), along with Treats & Chews, Pet Toys, Pet Supplies, Pet Supplements, and Cat Litter. The company provides in-store grooming services (Full-Service Wash, Wash & Cut, Nail Trims, Skin & Coat Treatments) and self-wash stations. Notable service features include the Pet Foodies advisory program providing personalized nutrition guidance, and a Build a Bowl tool for creating customized rotational diets. Additional services include Curbside Pickup, Same Day Delivery, Autoship subscriptions, and a Loyalty Rewards Program. The business model combines brick-and-mortar retail with e-commerce capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Dog Food Complete nutrition assortment for dogs spanning Dry Food, Wet Food, Freeze-Dried Food, Raw Food, Air-Dried Food, Grain-Free options, and specialized Puppy and Senior formulas, sold to dog owners.
• Cat Food Complete nutrition assortment for cats spanning Dry Food, Wet Food, Freeze-Dried Food, Raw Food, Air-Dried formulas, Grain-Free options, and specialized Kitten and Senior foods, sold to cat owners.
• Treats & Chews Wide selection of dog and cat treats including Biscuits & Cookies, Bones & Chews, Bully Sticks, Dental Treats, Freeze-Dried Treats, Fresh-Frozen Treats, Jerky Treats, and Soft & Chewy Treats.
• Pet Toys Toys for dogs and cats including Balls, Chew Toys, Fetch Toys, Interactive Toys, Plush Toys, Rope Toys, and Treat Dispensing Toys.
• Pet Supplies General pet supplies including Apparel, Beds/Blankets/Furniture, Bowls & Feeders, Cleaning & Potty products, Crates/Gates/Kennels, Flea & Tick products, Grooming supplies, and Leashes/Collars/Harnesses.
• Pet Supplements Health supplements for dogs and cats covering Allergy, Calming, Dental, Digestion, Eye & Ear Care, Hemp Products, Joint Care, and Skin Care.
• Cat Litter Cat litter options including Clumping, Scented, and Unscented varieties.
• Dog Grooming Services Full-service dog grooming salon offering Full-Service Wash, Wash & Cut, Nail Trim/Grind, Paw & Nose Protection, Face/Feet/Booty Trim, Toothbrushing, Anal Gland Check, Ear Cleaning, Brushing, Skin & Coat Treatments, plus Self-Wash stations. Pricing varies by dog size (X-Small through XX-Large).
• Autoship Subscription Recurring home delivery subscription that schedules automatic shipments of pet supplies with a 35% discount for enrolled customers.
• Loyalty Rewards Program (Friends of Chuck/Kriser's) Loyalty rewards program that earns 4% back on everything including services, free food & treats, and exclusive perks for enrolled members.
• Same-Day Delivery Same-day delivery service available for online orders within a 15-mile radius of any Chuck & Don's store location.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• FieldStackcoreTechnology or IntegrationFieldStack provides the e-commerce platform powering Chuck & Don's website, enabling online shopping, inventory management, store locator, and grooming appointment booking functionality.
• Local Pet RescuesminorOthersChuck & Don's partners with local pet rescue organizations through their Give Back to Shelter Pets program and local rescue resources page.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Petco: Petco is a national specialty pet retailer with grooming, in-store veterinary clinics, and natural nutrition positioning directly overlapping Chuck & Don's premium/wellness value proposition. They compete across e-commerce, mobile apps, and loyalty programs, with comparable focus on pet humanization.
• PetSmart: PetSmart is the largest U.S. specialty pet retailer with 1,500+ stores, full grooming salons, and an online platform competing head-to-head on assortment and price with Chuck & Don's in its three-state footprint. PetSmart also offers vet services and adoption events, matching the 'wellness under one roof' positioning.

Direct peers

• Hollywood Feed: Hollywood Feed is a regional multi-state specialty pet retailer concentrated in the U.S. Southeast, with curated natural/wellness assortments, grooming services, and an emphasis on educated staff. Closely mirrors Chuck & Don's premium wellness positioning in its respective geography.
• Petland: Petland is a privately held U.S. and international pet retail franchise selling pets, food, supplies, and offering grooming services. It directly competes on store-format specialty pet retail, recurring customer relationships, and service adjacencies similar to Chuck & Don's model.
• Chewy: Chewy is the dominant online-only pet supplies retailer with a leading Autoship subscription model (Chuck & Don's offers the same 35% discount mechanic) and a deep loyalty program. Chewy pressures Chuck & Don's on price transparency, assortment breadth, and convenience, especially for repeat consumables.
• Pet Supplies Plus: Pet Supplies Plus is a U.S. franchise specialty pet retail chain with 700+ stores, e-commerce, in-store grooming, and a comparable national footprint and product mix. It is the most directly comparable scale peer given its omnichannel model and prioritization of natural/wellness brands.

Regional players

• Pet Valu: Pet Valu is the largest Canadian specialty pet retailer with a growing U.S. presence. Its store-based specialty pet model with grooming services and loyalty program mirrors Chuck & Don's omnichannel retail-and-services playbook, though with a primarily Canadian footprint.
• Healthy Spot: Healthy Spot is a California-based premium pet retail chain offering natural food, grooming, and self-wash services with a similar boutique-curated experience. Comparable to Chuck & Don's on value proposition, though regionally distinct.
• Mud Bay: Mud Bay is the leading Pacific Northwest specialty pet retailer with a curated natural/wellness assortment and loyalty program. Comparable to Chuck & Don's in product positioning, store experience, and natural/wellness focus, though exclusively west of the Rockies.

Emerging players

• BarkBox: BarkBox (BARK) operates a subscription-led DTC pet brand with curated toy/treat boxes, food, and pharmacy services. A direct emerging competitor to Chuck & Don's Autoship subscription revenue, especially within online pet toys and treats.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/chuckanddons
• Instagraminstagram.com/chuck_and_dons
• Xx.com/chuckanddons
• LinkedInlinkedin.com/company/chuck-and-dons-pet-food-and-supplies

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chuck & Don's