What Complete Business Solutions does

Complete Business Solutions (legally Banner Business Solutions Ltd, registered in England, company number 02405637) is a UK-based multi-category B2B provider of workplace supplies and services. The company traces its origins to a bookstore founded in 1890 and has since grown into one of the UK's larger independent workplace supplies consolidators, operating six in-house specialist divisions — Office Products, Facilities, Technology, Print Management, Interiors and Workwear & PPE — and serving customers ranging from small local businesses to multi-national blue chip corporations across all major UK sectors including healthcare, hospitality, industrial/manufacturing and food processing.

The operational backbone is the InOne consolidated procurement platform, which provides a single online portal, single supplier, single account manager, single invoice and single delivery point across all product categories, supplemented by dedicated sub-portals such as online uniform management. Delivery is executed through 13 strategically placed regional UK locations with own storage, warehousing and a commercial vehicle fleet that handles over 90% of deliveries, including a 16-vehicle electric fleet serving London, Birmingham and Lutterworth. In-house capabilities span print production (litho and digital), embroidery, IT engineering and managed print services, supporting the Complete Care fixed-price annuity service for ongoing equipment support.

Since January 2023, the company has been a subsidiary of EVO Group, which has provided group-level buying power and access to a unified ICT solutions suite. Pricing is quote-based for the multi-category bundled offering, with Complete Care on an annual subscription cadence and transactional product sales on one-off terms. Customer acquisition is sales-led via direct account management, supported by content marketing on the corporate website and bottom-of-funnel e-commerce through shop.complete.co.uk. ISO 9001/14001/45001/27001, Cyber Essentials and PCI DSS certifications underpin enterprise procurement-gate compliance.

Name

Complete Business Solutions

Legal name

Banner Business Solutions Ltd

Website

https://complete.co.uk

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

251–500 employees

Short description

Complete Business Solutions is a UK-based, multi-category B2B provider of workplace supplies and services — covering office products, facilities, technology, print, interiors and workwear & PPE — delivered through the InOne consolidated procurement platform, 13 regional sites and an own-fleet delivery network to businesses of all sizes.

Ownership category

akta.pro rank

Headquarters

HQ city

West Burton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Business Supplies Sales: Sale of office products, facility supplies, workwear, PPE, furniture, and technology products. Products sourced from leading manufacturers and own-brand alternatives. Revenue generated through transactional product sales.
2. Managed Services: Fixed price annuity service plans (Complete Care) covering technical support, on-site engineering and parts for office technology equipment. Includes access to preferential supplies pricing.
3. Print Management Services: Comprehensive print management including design services, web-to-print, and promotional products. In-house print production facility with litho and digital print capabilities.
4. Installation and Fitting Services: In-house installation teams for furniture, technology equipment, and interior fit-outs including flooring, ceilings, partition walls, electrical and mechanical installations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Complete Business Solutions is a UK provider of multi-category workplace supplies and services delivered through six in-house specialist divisions: Office Products, Facilities, Technology, Print Management, Interiors, and Workwear & PPE. The InOne platform consolidates procurement into one supplier, one login, one delivery, one invoice, and one set of management reports, supported by 13 regional sites and an own-vehicle fleet.

Product overview

Complete Business Solutions is a UK-based provider of business supplies and services offering a multi-category portfolio through its InOne consolidated procurement platform. The company operates six in-house specialist divisions: Office Products (over 25,000 products including stationery, ink, and hardware), Facilities (hygiene, catering, workplace, and washroom services), Technology (ICT solutions, Managed Print Services, and Complete Care annuity plans), Print Management (litho and digital printing, finishing services, stock management), Interiors (furniture, design, refurbishment), and Workwear & PPE (clothing, personalisation, footwear). InOne serves as the central platform enabling one login, one supplier, one delivery, one invoice, and one point of contact across all product categories. The company delivers via 13 regional UK locations with its own fleet of vehicles and employs specialists for in-house manufacturing of printed products and embroidered garments.

Differentiator

Problem solved

Functional benefit

Products and services

• Office Products

Quantifiable outcome

• Reduced supplier management cost through consolidation to single supplier
• +4 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lyreco: Lyreco is a privately held French multinational and one of Europe's largest distributors of workplace and office supplies, serving B2B customers across multiple countries. It is a direct peer in business supplies distribution, facilities products, and managed print services with a comparable multi-category B2B model.
• Viking Direct: Viking Direct is the European B2B office supplies brand of Office Depot, selling office products, technology, and workplace supplies to UK businesses. It is a direct peer in the UK B2B office and workplace supplies market with overlapping product range and e-commerce-led procurement model.
• Spicers: Spicers is a European wholesale distributor of office, graphic, and digital print supplies serving resellers and end-customers across multiple countries. It is a direct peer in office supplies wholesale distribution with comparable product mix and B2B customer base.
• INAPA: INAPA is a European office paper and supplies distributor headquartered in Portugal, serving B2B customers across Southern, Western, and Central Europe. It is a direct peer in wholesale office paper and supplies distribution with a comparable multi-country B2B operating model.

Broad incumbents

• Office Depot: Office Depot is a large US-listed office supplies distributor serving both B2B and B2C customers globally through its Office Depot and Viking Direct brands. It is a broad incumbent in the same office and workplace supplies category with overlapping product range, B2B contracts, and managed print services.
• Staples: Staples is a large US-based office supplies retailer and B2B provider offering office products, technology, facilities, furniture, and print services. It is a broad incumbent operating in overlapping categories with similar B2B contract motion, particularly for mid-market and enterprise customers.
• Bunzl: Bunzl is a London-listed distribution and outsourcing group supplying consumables, equipment, and workplace products to businesses and public-sector customers. It is a broad incumbent operating a similar B2B distribution model with overlapping categories such as cleaning/hygiene, PPE, and workplace supplies.
• Corporate Express (Staples Advantage predecessor) / Banner North America: Staples Advantage (formerly Corporate Express) is the B2B contract arm of Staples serving mid-market and enterprise customers with consolidated workplace procurement. It is a broad incumbent in B2B office and workplace supplies distribution with overlapping managed services and procurement consolidation capabilities.

Regional players

• Office Choice: Office Choice is an Australian buying group and B2B office supplies network supplying small and medium businesses across Australia and New Zealand. It is a regional peer in the B2B office supplies category with comparable customer base and aggregated procurement model, though operating in a different geography.
• Office1: Office1 is a US office supplies and workplace solutions provider serving small and mid-sized businesses through e-commerce and managed print services. It is a regional peer offering a comparable multi-category B2B procurement proposition, primarily serving the North American market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xx.com/Comp_Business

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Business Solutions