0800 Repair

What 0800 Repair does

0800 Repair is a domestic appliance repair and renewable energy services contractor operating primarily across North East England and parts of the North West. It is a trading style of PHS Home Solutions Limited (registered in England and Wales, company number 04966472), headquartered in Houghton-le-Spring, County Durham, with a headcount of 251–500 employees. The company designs, installs and maintains gas boilers, central heating systems, renewable technologies (solar panels, air source and ground source heat pumps, biomass, district heating, home energy storage batteries) and insulation measures (cavity wall, external wall, loft, room-in-roof, underfloor). All heating work is delivered by in-house Gas Safe-registered engineers trained via the company's own training academy, with 23 apprentices across the wider PHS group.

Name

0800 Repair

Legal name

PHS Home Solutions Limited

Website

https://0800repair.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

0800 Repair, a trading style of PHS Home Solutions Limited, installs, maintains and repairs gas boilers, central heating and renewable energy systems for social housing providers, local authorities and private homeowners across North East England and Greater Manchester.

Ownership category

akta.pro rank

Product category

Heating and Renewable Energy Installation Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Appliance Repair and Maintenance (811412)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Boiler Installation & Replacement (HSAOACAC)

akta.pro secondary industries

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA), Boiler Repair, Maintenance & Tune-Ups (HSAOACAD), Heat Pump Repair & Maintenance (HSAOAHAD), Boiler & Hydronic Heating Repair & Service (HSAOAHAG)

Keywords

• Heating installation services
• Boiler repair services
• Renewable energy solutions
• Home insulation services
• Social housing maintenance

Headquarters

HQ city

Houghton Le Spring

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social Housing Maintenance Contracts: Long-term heating servicing and maintenance contracts with housing associations and local authorities, typically awarded through competitive tender via procurement frameworks. Includes annual statutory servicing, landlord gas safety records, safety checks, and 24/7 responsive repairs.
2. Government Grant-Funded Installations: Installation of boilers, insulation, and renewable energy systems funded through government schemes including ECO (Energy Company Obligation) and GBIS (Great British Insulation Scheme). Grants are non-repayable for eligible households receiving means-tested benefits.
3. Private Pay Installations: Boiler and central heating installations paid directly by homeowners through upfront payment, financing options (0% interest free credit), or flexible deposit schemes.
4. Repair Services: Boiler and central heating repair services for residential properties, available on a pay-per-job basis with flexible payment options including monthly instalments and fixed rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

0800 Repair designs, installs and maintains renewable energy and heating systems for residential properties across the UK. The company delivers gas boiler installations, boiler and central heating repairs, solar panels, air source and ground source heat pumps, home energy storage batteries, biomass and district heating solutions, and a full suite of insulation services (cavity wall, external wall, loft, room-in-roof, underfloor). It primarily services social housing providers and local authorities under multi-year maintenance and retrofit contracts, and also delivers ECO/GBIS government-funded installations for eligible homeowners alongside private-pay work.

Product overview

0800 Repair is a heating, renewable energy, and insulation services company that designs, installs, and maintains energy-efficient systems for homes across the UK. The company operates as a brand/trading style of PHS Home Solutions Limited and offers a comprehensive portfolio spanning: (1) traditional heating services including gas boiler installations, boiler repairs, central heating installations and repairs through Gas Safe registered engineers; (2) renewable energy solutions including solar panels, air source heat pumps, ground source heat pumps, home energy storage batteries, biomass heating, and district heating; (3) insulation services covering cavity wall, external wall, loft, room in roof, and underfloor insulation; (4) government scheme administration for ECO boiler grants and insulation grants. The company primarily serves social housing providers and local authorities through major contract frameworks including ProcurePlus and NEPO.

Differentiator

Problem solved

Functional benefit

Products and services

• Gas Boiler Installations Installation of new gas boilers to increase heating and hot water efficiency, including heat-only, combi, and system boiler types. Serves residential property owners and social housing portfolios.
• Boiler Repairs Repair services for all boiler types including heat only, combi boilers, system boilers, floor standing back boilers, and warm air heating systems, performed by Gas Safe registered engineers.
• Central Heating Repairs Repair services for central heating systems throughout Durham, Sunderland, Newcastle and the North East, with same-day callouts, evening and weekend appointments.
• Central Heating Installations Expert central heating installation services covering heat-only, combi, combination hot water, and system boilers throughout the North East.
• Solar Panels Solar panel installation for generating cheap, green electricity from sunlight.
• Air Source Heat Pumps Efficient heat and hot water production from fresh air, generating up to 4x more electricity than it uses.
• Ground Source Heat Pumps Heat capture from ground sources to warm homes with potential to reduce carbon usage to zero.
• Home Energy Storage Batteries Storage batteries to save electricity generated by solar panels for later use, reducing grid dependency.
• Biomass Heating Biomass heating solutions as part of renewable energy offerings.
• District Heating Community heating systems using energy released from local energy centres to heat homes and businesses.
• Boiler Grants (ECO Scheme) Free or subsidized boiler replacements under the government's ECO scheme for qualifying homeowners and private tenants receiving means-tested benefits.
• Insulation Services Complete insulation services including cavity wall, external wall, loft, room in roof, and underfloor insulation to improve energy efficiency.
• HeatingCare Maintenance Plan Maintenance and care service for heating systems, offering 24/7 heating care availability.

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core and major.

• Northumberland County CouncilcoreImplementation/ SI/ Consulting Partner · 19 May 2026Main contractor role for energy-efficient retrofit works to approximately 300 council-owned properties, predominantly in Blyth, Alnwick and Amble. £4.8 million contract for two years (with option to extend for two more) covering air source heat pumps, solar PV, windows, doors, smart heating controls, ventilation upgrades, and various insulation types. Procured through Procure Plus.
• Home GroupcoreImplementation/ SI/ Consulting Partner · 19 May 2026National social housing provider awarded 0800 Repair a two-year contract for gas, solid fuel and low/zero-carbon technology works within void and occupied properties across the North East. Contract supports Home Group's DLO team with boiler installations, routine repairs, annual servicing, fire/CO₂ detector renewals, and out-of-hours coverage.
• Gateshead CouncilcoreImplementation/ SI/ Consulting Partner · 19 May 202612-month reactive and planned boiler installation contract across council housing stock, awarded through the North East Procurement Framework (NEPO). 0800 Repair has been delivering heating installation services to Gateshead Council for nine years.
• North Star Housing GroupcoreImplementation/ SI/ Consulting Partner · 5 March 2026Five-year heating servicing and maintenance contract worth £2.5 million covering 3,500 homes across Tees Valley, North Yorkshire, County Durham, and Tyne and Wear. Includes annual statutory servicing, landlord gas safety records, safety checks, and 24/7 responsive repairs. Awarded via ProcurePlus Installation and Repair Framework.
• GentoocoreStrategic or Co-development Partner · 22 April 2025Landmark £170 million, 10-year Gentogether partnership to improve thousands of homes across Sunderland. 0800 Repair is a key delivery partner alongside Esh Construction and RE:GEN Group, delivering essential energy efficiency upgrades including advanced insulation, low-carbon technologies, and green energy systems. Over £32 million in estimated social value being generated.
• Esh ConstructioncoreStrategic or Co-development Partner · 22 April 2025Partner in the Gentogether partnership alongside Gentoo and RE:GEN Group, working on over 300 homes in South Sunderland as part of the £170m programme
• RE:GEN GroupcoreStrategic or Co-development Partner · 22 April 2025Partner in the Gentogether partnership alongside Gentoo and Esh Construction, upgrading more than 300 homes across Houghton and Hetton as part of the 10-year modernisation programme
• PHS SolutionscoreOthers · 22 April 2025New division of PHS building on capabilities of 0800 Repair and Oakes Energy Services to offer holistic capital works across residential and commercial sectors. Has secured 10-year framework with Gentoo as part of Gentogether Partnership. Led by Mark Kearney, former Engie (Keepmoat) and Wates Construction executive.
• ProcurePluscoreChannel Partner/ Reseller/ Distributor · 1 January 2024Procurement framework provider through which 0800 Repair secures public sector contracts. The Installation and Repair Framework includes regionalised Lots for North East and Yorkshire and Humberside covering all heating and maintenance works.
• NEPO (North East Procurement Framework)coreChannel Partner/ Reseller/ Distributor · 1 January 2024North East Procurement Framework through which Gateshead Council awarded boiler installation contract to 0800 Repair
• Greater Manchester Combined Authority (GMCA)majorImplementation/ SI/ Consulting Partner · 1 January 2023ECO4 Flex project framework created in 2023 to help vulnerable households access energy company funded insulation and upgraded heating. 0800 Repair selected to work in Bury, Oldham, Rochdale and Tameside. Between April 2023 and April 2025, 998 properties installed with £40,000 social value contributed to each area.

Scale indicators16 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Pimlico Plumbers: London-based plumbing, heating, and boiler installation/repair specialist serving residential and commercial customers. Directly comparable to 0800 Repair's boiler repair, central heating installation and maintenance services with a similar in-house engineer model, though concentrated in London rather than the North East.
• British Gas (Centrica): UK's largest residential boiler installation, servicing and home repair provider with HomeCare cover. Directly comparable to 0800 Repair in delivering boiler/heating installation, servicing, and repair to social housing and private homeowners across the UK, though at significantly larger national scale.
• Glow Green: UK specialist boiler installer and service provider focused on residential boiler replacement, central heating, and renewable installations. Closely comparable to 0800 Repair's core gas boiler installation, repair, and renewable offering in the residential market.
• HomeServe: Major UK home repair and heating membership provider offering boiler/heating cover, plumbing and electrical services. Comparable to 0800 Repair as a directly competing residential boiler/heating repair and installation contractor serving both direct-pay and contract customers.

Broad incumbents

• EDF Energy: Major UK energy supplier that delivers boiler installation, heating upgrades, insulation, and renewable installations including through ECO/GBIS schemes. Comparable to 0800 Repair's grant-funded retrofit work and boiler installations, though as part of a much wider energy retail and generation portfolio.
• E.ON UK: Large UK energy supplier and installer of boilers, heat pumps, solar panels, and home energy efficiency measures including ECO-funded installations. Comparable in energy efficiency/retrofit delivery and heat pump transition play, though as a broad energy services incumbent.
• ScottishPower: UK energy supplier participating in ECO/GBIS-funded heating and insulation schemes and broader home energy services. Overlaps with 0800 Repair on government-funded residential retrofit installations, though operating as a major utility rather than a specialist contractor.
• Worcester Bosch (Bosch Thermotechnology): UK-leading boiler manufacturer with an accredited installer network delivering domestic boiler installations, servicing, and renewables. Comparable to 0800 Repair's installation and servicing activities through partner/installer programs, though primarily a manufacturer with network model rather than direct contractor.

Others

• Mitsubishi Electric (UK Living Environmental Systems): Major heat pump and air conditioning manufacturer with an installer network delivering residential and commercial decarbonisation projects. Comparable to 0800 Repair's heat pump and renewable installation business, though as the upstream equipment manufacturer rather than the contracting layer.

Emerging players

• Octopus Energy: Energy supplier that has built a fast-growing heat pump, solar, and home retrofit installation arm (Octopus Electric Vehicles, heat pump installs). Overlaps with 0800 Repair on renewable/heat pump installations and government energy efficiency scheme delivery, although its primary business is energy retail.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/0800repair
• LinkedInlinkedin.com/company/0800-repair

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 0800 Repair