What Shieldify does

Shieldify, Inc. is a Delaware-incorporated, private software company founded in 2023 and headquartered in Dover, Delaware, that provides an AI-driven chargeback and dispute management platform aimed at online merchants and B2C businesses. Its core product is a unified SaaS offering that combines three modules: an Automatic Dispute Management engine that automates chargeback responses, a Chargeback Prevention Alerts system that flags incoming disputes before they appear on a merchant account, and an In-Depth Analytics dashboard that surfaces chargeback reasons, patterns, and forecasting. Underlying these modules is a claimed proprietary chargeback management algorithm and AI-based process automation, predictive analytics, and anomaly detection applied to structured dispute data and text-based evidence.

The company operates a hybrid revenue model combining a subscription-based service with a managed, white-glove offering priced on a quote basis with predictable monthly fees. Go-to-market spans enterprise field sales, inside sales, and a self-serve portal at app.shieldify.com, supported by an FTC-compliant affiliate program and customer testimonials used as top-of-funnel social proof. The platform is positioned as a hands-off outsourcing alternative to in-house dispute handling, with operational promises of under-24-hour account activation and 2-hour email response times.

The available evidence base is limited: the company is small (1-10 employees), has no disclosed funding, leadership team, or named customer logos beyond a single testimonial, and the cited 4.8/5 rating from 4,094 reviewers is anomalously high for a firm of this size and vintage. No patents, certifications, integrations, or third-party AI benchmarks are disclosed, which constrains the defensibility of both its technology and its growth claims.

Name

Shieldify

Legal name

Shieldify, Inc.

Website

https://shieldify.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Shieldify is a Delaware-incorporated SaaS company, founded in 2023, that offers an AI-driven chargeback management and dispute resolution platform for online merchants and B2C businesses, combining automated dispute handling, prevention alerts, and analytics via subscription and managed-service pricing.

Ownership category

akta.pro rank

Product category

Chargeback Management Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Chargeback management
• Dispute resolution
• Payment recovery
• Merchant protection
• AI dispute automation

Headquarters

HQ city

Dover

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Subscription-based Service: Monthly subscription fee for access to the dispute management platform including automatic chargeback fighting, prevention alerts, analytics dashboard, and dedicated staff support.
2. Managed/White-Glove Service: Fully-managed dispute management solution with dedicated staff, detailed reporting, and white-glove experience for hands-off client management.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Shieldify is an AI-powered SaaS platform that helps online merchants and B2C businesses automate, fight, and win credit card chargeback disputes. It combines an automatic dispute management service, early-warning chargeback prevention alerts, and an in-depth analytics dashboard, delivered as a fully-managed white-glove subscription service with dedicated staff managing disputes on behalf of clients.

Product overview

Shieldify is a single unified SaaS platform for chargeback management and recovery. The core offering combines Automatic Dispute Management, Chargeback Prevention Alerts, and In-Depth Analytics into one integrated service. Users access the platform via the web application at app.shieldify.com, with features including a proprietary AI-powered algorithm for automating dispute responses, real-time chargeback alerts, and dashboard analytics for understanding chargeback patterns. The platform is rated 4.8/5 by over 4,000 reviewers and offers a fully-managed, white-glove dispute management experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Shieldify Chargeback Management Platform AI-powered SaaS platform for chargeback and dispute management that helps online merchants and B2C businesses automatically fight chargebacks, receive early-warning prevention alerts, and analyze chargeback patterns via an in-depth dashboard. Delivered as a fully-managed white-glove subscription service with dedicated staff managing disputes on behalf of clients, accessed via the web application at app.shieldify.com.

Quantifiable outcome

• Win more chargebacks than current in-house solution
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Verifi: Verifi, owned by Visa, operates the Visa Merchant Purchase Inquiry (VMPI) alert platform and broader chargeback/dispute solutions. Comparable to Shieldify in dispute resolution but with structural advantage from direct Visa network integration.
• Ethoca: Ethoca, owned by Mastercard, provides issuer-to-merchant alerts and collaborative fraud/chargeback prevention. Comparable to Shieldify's prevention-alert capability but at a network level via Mastercard integrations.
• Kount: Kount, owned by Equifax, offers fraud prevention and dispute management as part of a broader digital identity and risk platform. Comparable to Shieldify on the dispute/prevention layer but positioned as a full-stack risk solution.

Direct peers

• Justt: Justt is an AI-powered chargeback mitigation platform that automates dispute responses for merchants. Directly comparable to Shieldify in AI-driven automation, managed-service model, and e-commerce merchant focus.
• MidMetrics: MidMetrics is a chargeback prevention and dispute management platform targeted at e-commerce and SaaS merchants. Comparable to Shieldify on core product (automated dispute fighting, alerts, analytics) and SMB/mid-market customer base.
• Chargebacks911: Chargebacks911 is a leading dedicated chargeback management and prevention service for merchants and acquirers. Directly comparable to Shieldify as it offers outsourced dispute handling, alerts, and analytics for B2C merchants, with both subscription and managed-service engagements.

Emerging players

• Chargeflow: Chargeflow is an AI-driven chargeback management and prevention platform for Shopify and e-commerce merchants. Closely comparable to Shieldify in AI-native positioning, target customer (online merchants), and dispute automation product.
• Disputifier: Disputifier is a Shopify-focused automated chargeback management app. Comparable to Shieldify on core dispute automation but narrower in scope to the Shopify ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/shieldifycom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shieldify