Disputifier
Disputifier is an AI-powered chargeback management platform for ecommerce merchants that automates fraud prevention, chargeback alerts, and dispute responses, charging a 20% success fee on recovered chargebacks across 11,000+ SMB customers.
- Company typePrivate
- Founded2020
- HeadquartersAustin, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Disputifier does
Disputifier is an Austin-headquartered, North Carolina-incorporated SaaS company that automates chargeback management and prevention for ecommerce merchants using artificial intelligence. Its core platform unifies three product pillars: AI-powered fraud prevention and detection that scores transactions in real time; automated chargeback response generation that uses split testing to optimize evidence packages and increase win rates; and chargeback alerts integrated with Verifi (Visa), Ethoca (Mastercard), Rapid Dispute Resolution, and Order Insight that enable proactive refunds before disputes escalate. Supporting modules include an "Order Not Received" prevention tool, a free BIN Lookup verification utility, CRM/PayPal integrations, and a public API for organizational onboarding.
The company distributes through a hybrid go-to-market model combining product-led growth via native listings on the Shopify App Store and Stripe Marketplace, a field-sales motion targeting high-volume merchants and ISOs through Calendly demo bookings, and a partner program offering 20-30% lifetime referral commissions and whitelabeled reseller solutions. Disputifier reports serving 11,372+ merchants and cites an average 87% reduction in incoming chargebacks and a 230% increase in win rates across its customer base. The business model is primarily transaction-based: a 20% success fee on recovered chargebacks with no monthly, setup, or subscription fees, backed by a contractual 5x ROI guarantee for qualified merchants, with modular prevention/alert services priced separately. Leadership includes founder Mark Wagner and CEO Justin Kemperman (also CEO of customer brand Javy), and the company operates with 11-50 employees as a privately held LLC.
Disputifier firmographics
Firmographics- Name
- Disputifier
- Legal name
- Disputifier, LLC
- Website
- https://disputifier.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Disputifier is an AI-powered chargeback management platform for ecommerce merchants that automates fraud prevention, chargeback alerts, and dispute responses, charging a 20% success fee on recovered chargebacks across 11,000+ SMB customers.
- Ownership category
- akta.pro rank
Disputifier industry classification
Industry- Product category
- Chargeback Management Software
- NAICS
- Business Support Services (5614), Activities Related to Credit Intermediation (5223)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Fraud Prevention, Risk & Chargeback Management (CRAFALAE)
- akta.pro secondary industries
- Chargeback & Dispute Management (FSAMALAC), Risk Scoring, Decisioning & Orchestration (FSAMALAB), Dispute, Chargeback & Refund Automation (FSAGABAI), Payments Fraud & Chargeback Prevention (HDADALAE)
Keywords
Where Disputifier is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Disputifier business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Automated Chargeback Recovery Fee: Disputifier charges a 20% fee on successfully recovered chargebacks. No monthly fees, setup fees, or subscription fees. Merchants pay only when Disputifier helps them win a chargeback.
- Chargeback Prevention Services: Revenue generated from chargeback prevention services including alerts and fraud prevention tools, with modular pricing where merchants can select and pay for individual services.
- Partner Referral Commission: Disputifier pays referral partners 20-30% lifetime commission on revenue generated from referred merchants. Reseller partners can set their own pricing and retain 100% of the markup on whitelabeled solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Automated Chargeback Recovery |
| Hybrid | Pay-as-you-go | Modular Prevention and Alert Services |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
Disputifier product offering
Product offeringCore offering
Disputifier provides AI-powered automated chargeback management and prevention for e-commerce merchants. The platform combines real-time fraud detection, integration with major chargeback alert networks (Verifi, Ethoca, RDR, Order Insight), and automated dispute response generation that produces tailored evidence packages to recover revenue and prevent chargebacks from escalating.
Product overview
Disputifier is a unified chargeback management platform offering end-to-end protection through prevention, alerts, and automated dispute response. The core platform consists of AI-powered Fraud Prevention & Detection and Automated Chargeback Responses, supported by Chargeback Alerts integration with Verifi, Ethoca, and RDR. The product portfolio also includes an "Order Not Received" Prevention module, a free BIN Lookup tool for card verification, and a Partner Program for resellers and referral partners. All services operate on a success-based pricing model where Disputifier charges 20% on recovered chargebacks, backed by a 5X ROI guarantee.
Differentiator
Problem solved
Functional benefit
Products and services
- Automated Chargeback Responses
- Chargeback Alerts
- Chargeback Prevention & Detection
- "Order Not Received" Prevention
- BIN Lookup / Free BIN Checker
Quantifiable outcome
- 87% reduction in incoming chargebacks on average across 11,000+ merchants
- +5 more outcomes
Companies that use Disputifier
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles3 records
Disputifier technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature7 records
Disputifier partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- ShoffiminorShoffi affiliate partnership offering Disputifier exclusively on their platform. Partners can access Disputifier through Shoffi's affiliate program for Shopify merchants.
- Maverick PaymentsminorPayment provider partner offering Disputifier's chargeback management services to their merchant clients. Reduces partner risk while helping clients save revenue.
- Cambridge CommerceminorEcommerce-focused agency partner offering Disputifier as part of their client service portfolio. Helps agencies add chargeback management as a revenue stream.
- Ethoca (Mastercard)coreIntegration with Ethoca's chargeback alert and information network for Mastercard transactions. Enables real-time pre-chargeback notifications allowing merchants to issue refunds before disputes escalate, preventing up to 95% of eligible chargebacks.
- Verifi (Visa)coreIntegration with Verifi's Order Insight and CDRN (Chargeback Dispute Resolution Network) for Visa transactions. Provides merchants with instant chargeback alerts and early warning notifications before disputes officially file.
- RDR (Rapid Dispute Resolution)coreIntegration with Visa's Rapid Dispute Resolution program enabling merchants to resolve disputes automatically at the pre-chargeback stage for faster resolution and reduced dispute rates.
- Order Insight (Visa)coreIntegration with Visa's Order Insight service providing merchants rich transaction data to resolve customer disputes before they become formal chargebacks, improving issuer dispute rates.
Scale indicators10 records
Recent moves1 record
Expansion highlights5 records
Disputifier competitors and assessment
Company assessmentDirect peers
- ChargebackGurus: ChargebackGurus is a direct competitor offering outsourced chargeback management and representment services to merchants and ISOs, named by Disputifier in its competitor comparison materials.
- Chargeflow: Chargeflow is a direct competitor offering AI-powered chargeback management, automated dispute responses, and analytics for ecommerce merchants — explicitly named in Disputifier's competitive comparison pages and serving the same Shopify/Stripe merchant base.
- Midigator: Midigator is a direct competitor providing chargeback prevention, dispute management, and merchant analytics; explicitly named in Disputifier's competitor comparison content.
- Chargeblast: Chargeblast is a direct competitor in automated chargeback prevention and dispute management for ecommerce merchants, explicitly referenced by Disputifier in its competitive SEO content.
- NoFraud: NoFraud provides AI-driven fraud screening and chargeback prevention for ecommerce merchants, with a similar SMB-to-mid-market merchant focus and integrations with major ecommerce platforms.
Broad incumbents
- Signifyd: Signifyd is a broader commerce protection platform offering chargeback guarantee, fraud prevention, and abuse prevention for enterprise ecommerce — overlapping with Disputifier's prevention product but at enterprise scale.
- Sift: Sift is a broader digital trust and fraud prevention platform with AI-based risk scoring, addressing similar merchant fraud and abuse problems as Disputifier's prevention product at greater scale.
- Kount (Equifax): Kount, an Equifax-owned digital identity and fraud prevention platform, overlaps with Disputifier's fraud detection capabilities as part of a broader risk decisioning suite.
- Riskified: Riskified is an established enterprise-focused chargeback guarantee and fraud prevention provider, addressing the same merchant pain points as Disputifier but with a public-company scale and enterprise GTM motion.
- Stripe (built-in dispute tooling): Stripe provides first-party dispute and chargeback tools to its merchant base and serves as both a distribution channel and potential competitive incumbent for Disputifier's core market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Disputifier social profiles
Digital presenceDisputifier financial estimates
Financial estimateRevenue estimate
Valuation estimate
Disputifier leadership team
Management profileNumber of profiles
Profiles1 record
Disputifier funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Disputifier M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Disputifier
What does Disputifier do?
Disputifier provides AI-powered automated chargeback management and prevention for e-commerce merchants. The platform combines real-time fraud detection, integration with major chargeback alert networks (Verifi, Ethoca, RDR, Order Insight), and automated dispute response generation that produces tailored evidence packages to recover revenue and prevent chargebacks from escalating.
Is Disputifier a public or private company?
Disputifier is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Disputifier founded?
Disputifier was founded in 2020. It employs 11 to 50 people.
Where is Disputifier based?
Disputifier is headquartered in Austin, United States, in the North America region.
How does Disputifier make money?
Three revenue lines are on record. Automated Chargeback Recovery Fee is the primary driver. The others are chargeback Prevention Services and partner Referral Commission.
Who are Disputifier's main competitors?
Direct peers on record are ChargebackGurus, Chargeflow, Midigator, Chargeblast and NoFraud. Broad incumbents are Signifyd, Sift, Kount (Equifax), Riskified and Stripe (built-in dispute tooling).
Does Disputifier have an API?
Yes. Disputifier offers API documentation for organizations, specifically documented for merchant signup for alerts functionality. The API enables developers to integrate chargeback alert services and automated dispute management into their systems. Developer documentation is at docs.disputifier.com/docs/api-docs-for-organizations/xqtn0cp08x0l1-sign-up-merchant-for-alerts.
What industry is Disputifier in?
Disputifier's product category is Chargeback Management Software. Its primary akta.pro industry code is CRAFALAE, Fraud Prevention, Risk & Chargeback Management, with a secondary code of FSAMALAC, Chargeback & Dispute Management. Its NAICS code is 5614 and its SIC code is 7372.