Dexcomm
Dexcomm (Answering Bureau, Inc.) is a US-based 24/7 live answering and communications service that has served SMB clients in home services, legal, medical, and other verticals since 1954, employing roughly 80 people and reporting 10+ year average client retention.
- Company typePrivate
- Founded1954
- HeadquartersCarencro, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Dexcomm does
Dexcomm, legally Answering Bureau, Inc. d/b/a Dexcomm, is a US-based telecommunications firm headquartered at 518 Patin Road, Carencro, Louisiana, that has delivered 24/7 live call answering and communications services to American businesses since 1954. The company employs approximately 80 people and reports an average client retention exceeding 10 years. Its customer base is concentrated in small and mid-sized businesses across home-services trades (HVAC, plumbing, electrical, garage doors), legal practices, medical offices, and other verticals, with service explicitly limited to the United States.
The core platform is a 24/7/365 live-agent call center augmented by Dexcomm AI Communications — Conversational AI for voice, AI Webchat for text, and a "Live Agent with Conversational AI" hybrid model — all bundled into the Premier Plan tier. The company maintains native API integrations with vertical SaaS platforms including ServiceTitan (Gold Partner), Clio Manage and Clio Grow, and Housecall Pro, enabling agents to verify customer profiles, assign on-call technicians, and push dispatch data directly into client systems without dual-system entry. Supporting infrastructure includes customizable call scripting, SMS-based dispatch alerts (Dexcomm Dispatch Alerts), end-to-end encryption, HIPAA-aware handling for medical clients, and the miTeam customer portal.
Revenue is generated through three monthly-billed tiers: the Classic Plan (per-minute usage-based), the ServiceTitan Plan (per-minute at a higher rate plus API integration and a dedicated account manager), and the Premier Plan (monthly subscription with the lowest per-minute rate, bundling AI Communications). Pricing is quote-based rather than publicly disclosed, contracts are month-to-month, and the go-to-market combines sales-led inside sales, channel partnerships (Nexstar Network, ServiceTitan, Clio, Housecall Pro), and content/event-driven demand generation via a 350+ blog post library and webinars.
Dexcomm firmographics
Firmographics- Name
- Dexcomm
- Legal name
- Answering Bureau, Inc.
- Website
- https://dexcomm.com
- Company type
- Private
- Founded year
- 1954
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Dexcomm (Answering Bureau, Inc.) is a US-based 24/7 live answering and communications service that has served SMB clients in home services, legal, medical, and other verticals since 1954, employing roughly 80 people and reporting 10+ year average client retention.
- Ownership category
- akta.pro rank
Dexcomm industry classification
Industry- Product category
- Telephone Answering and Call Center Services
- NAICS
- Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Dexcomm is headquartered
LocationHeadquarters
- HQ city
- Carencro
- HQ country
- United States
- HQ region
- North America
Markets served
Dexcomm business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Usage-based answering service billing (Classic & ServiceTitan Plans): Classic and ServiceTitan Plans bill customers per minute of operator time used (incoming call minutes, dialout minutes, non-live minutes). Monthly invoices include the base rate for the current month plus any overages from the prior month. Invoiced monthly on the 1st.
- Subscription billing (Premier Plan w/ AI Communications): Premier Plan uses monthly subscription billing with the lowest per-minute rate, bundling Dexcomm's AI Communications (Conversational AI, Live Agent + AI, and/or AI Webchat). Recurring monthly revenue with usage-based overage component.
- Month-to-month managed services contracts: Customers sign a month-to-month (or 6-month for some solution types) Customer Agreement with no long-term commitments, generating recurring managed-services revenue across customer accounts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Classic Plan: 24/7 live answering, industry-trained agents, custom scripting, optional front-end screening, per-minute billing |
| Usage-based | Monthly | ServiceTitan Plan: Classic features plus API integration with ServiceTitan and dedicated account manager |
| Subscription | Monthly | Premier Plan: adds Dexcomm AI Communications (Conversational AI, AI Webchat) on monthly subscription with lowest per-minute rate |
Go-to-market motion4 records
Dexcomm product offering
Product offeringCore offering
Dexcomm (operated by Answering Bureau, Inc.) provides 24/7/365 live telephone answering, virtual receptionist, and outsourced call center services to U.S. businesses, delivered by industry-specific trained agents using custom call scripting, message delivery, and dispatch alerts. Services are bundled into three plans (Classic, ServiceTitan, Premier) and augmented with native API integrations to ServiceTitan, Clio Manage, Clio Grow, and Housecall Pro. The Premier Plan adds Dexcomm AI Communications (Conversational AI, Live Agent with Conversational AI, and AI Webchat).
Product overview
Dexcomm is a single, unified 24/7 live answering and communications service platform (operated by Answering Bureau, Inc. d/b/a Dexcomm) — not a multi-product platform — organized around a base service (24/7 Live Call Answering Service) and three pricing tiers: the Classic Plan (entry-level live voice answering), the ServiceTitan Plan (Classic + API integration with the client's ServiceTitan instance + dedicated account manager), and the Premier Plan (Classic or ServiceTitan + Dexcomm AI Communications, including Conversational AI, Live Agent with Conversational AI, and AI Webchat). Sub-products under the core include Telephone Answering, Medical Answering, Virtual Receptionist, Call Center, Call Data Integration, and Industry Solutions (HVAC, Plumbing, Electrical, Garage Doors, Legal, Cosmetic & Aesthetic, Funeral Home, Oil & Gas). Supporting modules include Dexcomm Dispatch Alerts (SMS program for home-services technicians) and the miTeam customer portal. The product portfolio is delivered through integrations with third-party platforms such as ServiceTitan, Clio, and Housecall Pro via API.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Telephone Answering Service 24/7/365 live telephone answering by industry-specific trained agents with customizable call scripting, automated message delivery, and optional front-end screening for U.S. businesses across verticals.
- Medical Answering Service HIPAA-aware live answering service for medical practices, with trained agents handling patient calls, after-hours coverage, and dispatch to on-call providers.
- Virtual Receptionist Service Remote receptionist that handles inbound calls, appointment management, customer questions, data entry, and front-desk tasks as a virtual extension of the client's office, with native Clio Manage/Grow integration for legal practices.
- Call Center Services Outsourced call center service for overflow, after-hours, and high-volume inbound call handling with customizable scripts and bilingual/multilingual agent capability.
- Call Data Integration API-based integration of call data, on-call schedules, messages, and dispatch details directly into the client's third-party business systems (ServiceTitan, Clio, Housecall Pro), eliminating manual data entry.
Companies that use Dexcomm
Customer profileIdeal customer profiles4 records
Dexcomm technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability8 records
Feature7 records
Dexcomm partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights6 records
Dexcomm competitors and assessment
Company assessmentDirect peers
- AnswerConnect: Live answering service and virtual receptionist provider with industry-specific agent training and per-minute billing; directly overlaps with Dexcomm's core offering across trades and professional verticals.
- Smith.ai: AI-augmented 24/7 answering service combining live agents with AI chat; the closest direct peer given Dexcomm's Conversational AI + live agent hybrid and similar SMB/professional target market.
- Ruby Receptionist: Virtual receptionist and live answering service for SMBs and professional firms; comparable 24/7 live-agent model with industry-tailored scripts and per-minute billing, directly competing for similar customers.
- Specialty Answering Service (SAS): Live answering service with vertical specialization across medical, legal, HVAC, and other trades; directly comparable vertical strategy and live-agent delivery model.
- Abby Connect: Virtual receptionist and answering service with industry-trained agents and CRM integrations; comparable live-agent model and professional-services target customers.
- PATLive: U.S.-based live answering and call center service for SMBs with industry-trained agents; directly comparable in service model, customer segments, and pricing approach.
- Map Communications: 24/7 answering service and call center for SMBs across healthcare, legal, and home services; directly overlapping industry verticals and live-agent service model.
Emerging players
- RingRx: Cloud-based phone system with live answering and AI features for SMBs; overlaps with Dexcomm's call-handling capability but is more software-first and serves smaller customers.
Others
- Nexstar Network: Home-services contractor network and Dexcomm's channel partner ("Power of Partnership"); comparable as a GTM and demand-generation channel that also influences which answering service members buy.
Regional players
- Invita (Medical Answering Service): Medical-specialized live answering service with HIPAA-aware infrastructure; comparable to Dexcomm's Medical Answering Service offering and similarly niche-focused.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Dexcomm social profiles
Digital presenceDexcomm financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dexcomm leadership team
Management profileNumber of profiles
Profiles1 record
Dexcomm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dexcomm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dexcomm
What does Dexcomm do?
Dexcomm (operated by Answering Bureau, Inc.) provides 24/7/365 live telephone answering, virtual receptionist, and outsourced call center services to U.S. businesses, delivered by industry-specific trained agents using custom call scripting, message delivery, and dispatch alerts. Services are bundled into three plans (Classic, ServiceTitan, Premier) and augmented with native API integrations to ServiceTitan, Clio Manage, Clio Grow, and Housecall Pro. The Premier Plan adds Dexcomm AI Communications (Conversational AI, Live Agent with Conversational AI, and AI Webchat).
Is Dexcomm a public or private company?
Dexcomm is a private company. It is classified as unknown and is currently operating.
When was Dexcomm founded?
Dexcomm was founded in 1954. It employs 11 to 50 people.
Where is Dexcomm based?
Dexcomm is headquartered in Carencro, United States, in the North America region.
How does Dexcomm make money?
Three revenue lines are on record. Usage-based answering service billing (Classic & ServiceTitan Plans) is the primary driver. The others are subscription billing (Premier Plan w/ AI Communications) and month-to-month managed services contracts.
Who are Dexcomm's main competitors?
Direct peers on record are AnswerConnect, Smith.ai, Ruby Receptionist, Specialty Answering Service (SAS), Abby Connect, PATLive and Map Communications. RingRx is listed as an emerging player. Nexstar Network is listed as an others. Invita (Medical Answering Service) is listed as a regional player.
Does Dexcomm have an API?
Yes. Dexcomm offers partner-facing API integrations that allow its answering service platform to interoperate directly with clients' third-party business systems. The flagship integrations are with ServiceTitan (field service management software) and Clio (legal practice management — Clio Manage and Clio Grow). Through API integration, agents remain inside the Dexcomm internal system while simultaneously sending and receiving data to/from the client's platform — verifying and creating customer profiles, assigning the appropriate on-call technician, scheduling appointments, managing leads, following up on matters, and assigning callers to the appropriate attorneys. API integration is positioned as superior to manual logins by avoiding dual-system entry, eliminating shared credential sharing, and reducing error margins during simultaneous calls. Specifics on API type (REST/GraphQL), auth method, rate limits, versioning, or sandbox availability are not stated.
What industry is Dexcomm in?
Dexcomm's product category is Telephone Answering and Call Center Services. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 56142 and its SIC code is 4813.