What Elision does

Elision is a customer-experience consultancy and systems integrator founded in 2012 and headquartered in Hasselt, Belgium, with additional offices in Utrecht (Netherlands), Kontich, Merelbeke and Aalst (Belgium), and Valencia (Spain). The firm employs more than 120 digital specialists and operates as a subsidiary of the Belgian diversified conglomerate Cronos Group. It positions itself as a "digital guide" delivering end-to-end digital transformation, primarily to enterprise B2B and B2C organizations across manufacturing, retail, healthcare/pharmacy, industrial and consumer sectors in the Benelux, with delivery extending to international roll-out projects.

Elision's offering is built almost entirely on the SAP Customer Experience (SAP CX) stack: SAP Commerce Cloud for e-commerce, SAP Engagement Cloud (formerly Emarsys) for marketing automation, SAP Customer Identity & Access Management, SAP Customer Data Platform, and SAP Business Technology Platform for integration and extension, alongside SAP Business AI (Joule copilots and agents) and SAP AI Foundation. It layers a composable, best-of-breed architecture on top, integrating third-party platforms such as Algolia (AI search), Mirakl (marketplace), Vercel (frontend cloud) and headless CMS platforms (Sanity, Contentful, Adobe Experience Manager). Elision also markets two proprietary accelerators — the Headless Commerce Package and My Portal, a self-service portal exposing SAP S/4HANA data directly to customers.

The business monetizes through professional services rather than owned software: digital transformation consulting, SAP CX implementation, customer engagement services, continuous optimization, 24/7 managed services, and AI strategy engagements. Revenue is earned via project-based engagements, retainer/managed-services contracts and ongoing optimization support, quoted to client scope; no public pricing is disclosed. Go-to-market is direct enterprise sales reinforced by SAP Gold Partner status, SAP CX Expert certification, its position as the largest full-service SAP CX partner in the Benelux, a documented case-study library (33+ SAP Commerce Cloud references), and referrals from the SAP partner ecosystem and Cronos Group.

Name

Elision

Legal name

Elision

Website

https://elision.eu

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Elision is a Benelux-based SAP Customer Experience consultancy and systems integrator, delivering SAP Commerce Cloud, marketing automation, customer data and AI implementation plus managed services to enterprise B2B and B2C clients across retail, manufacturing, healthcare and industrial sectors.

Ownership category

akta.pro rank

Product category

Digital Commerce Consulting

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)

akta.pro secondary industries

Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization) (BPAEAFAG), Data Platform, BI & Analytics Integration (BPAEAAAI), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• SAP CX consulting
• Digital commerce implementation
• Customer experience consulting
• Composable commerce services
• SAP Commerce Cloud partner

Headquarters

HQ city

Hasselt

HQ country

Belgium

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Consulting and Implementation Services: Elision generates revenue through professional services including digital transformation consulting, SAP CX implementation, end-to-end commerce services, customer engagement implementation, AI strategy sessions, and managed services. Revenue is earned through project-based engagements, retainer contracts for managed services, and ongoing optimization support.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Elision is a consultancy partner in customer experience that implements and supports the SAP Customer Experience (SAP CX) ecosystem for enterprise clients. It delivers e-commerce, customer engagement, customer data, and AI solutions built on SAP Commerce Cloud, SAP Engagement Cloud (Emarsys), SAP CIAM, SAP Customer Data Platform, SAP BTP, and SAP Business AI, complemented by its proprietary accelerators My Portal and the Headless Commerce Package. Offerings span implementation, continuous optimization, 24/7 managed services, and AI strategy consulting for B2B and B2C organizations primarily in the Benelux region.

Product overview

Elision is a consultancy partner in customer experience (CX) offering a platform-plus-services portfolio centered on SAP CX solutions. The core offering includes SAP Commerce Cloud for e-commerce, SAP Engagement Cloud (Emarsys) for customer engagement/marketing automation, SAP Customer Identity & Access Management for identity/authentication, and SAP Customer Data Platform for unified customer profiles. Additional SAP products include SAP Business AI (generative/agentic AI embedded in SAP applications), SAP Business Technology Platform for extension/integration, and SAP AI Foundation for enterprise AI governance. Elision also offers proprietary products (My Portal for SAP S/4HANA self-service) and integrates best-of-breed platforms (Algolia for search/merchandising, Mirakl for marketplace, Vercel for frontend cloud, Headless CMS via Sanity/Contentful/AEM). Services span implementation, customer engagement, continuous optimization, managed services, and AI strategy. The architecture approach emphasizes composable CX, allowing modular selection of best-of-breed technologies.

Differentiator

Problem solved

Functional benefit

Brands

• My Portal: Customer self-service portal that connects directly to SAP S/4HANA, enabling customers to serve themselves while benefiting from the automation of modern ERP landscape.

Products and services

• My Portal Proprietary customer self-service portal built by Elision that connects directly to SAP S/4HANA, exposing order history, invoices, and product information so customers can serve themselves while benefiting from ERP automation. Designed for organizations seeking low-entry, ready-to-use self-service that integrates with their modern ERP landscape.
• End-to-End Commerce Services Full-service implementation of SAP Commerce Cloud, including the B2B Accelerator, Spartacus storefront, and migrations from on-prem and CCv1 to CCv2, integrated via SAP CPI/PI/PO/BTP. Targeted at organizations undertaking enterprise e-commerce rollouts.
• Customer Engagement Services Specialist services in SAP Marketing Cloud and Emarsys (SAP Engagement Cloud) to unlock real-time, personalized customer journeys across email, mobile, web, and paid media, including automated integration with SAP Sales Cloud. Built for marketing leaders seeking omnichannel engagement.
• Continuous Optimization Services Ongoing platform improvement services for SAP CX environments, including quarterly SAP CX updates, proactive roadmap advising, and quality support from Elision's team of certified SAP CX developers — the largest such team in the Benelux. Aimed at customers who want to stay current and continuously improve their commerce and engagement platforms.
• Managed Services 24/7 proactive managed services for SAP CX environments, including health and security monitoring, incident prevention, and infrastructure management, extending customer teams with specialized SAP CX expertise under retainer.
• Artificial Intelligence Services AI strategy and implementation services, including AI strategy discovery, future-proof AI foundation development aligned with AI TRiSM principles, and guidance on Everyday AI (productivity automation) and Game-changing AI (new AI-enabled products and capabilities). Targeted at organizations looking to operationalize AI across SAP and adjacent landscapes.

Quantifiable outcome

• Maiburg implementation completed in 4 months using B2B Accelerator
• +5 more outcomes

Named customers18 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability8 records

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and secondary.

• SAPcoreTechnology or IntegrationElision is a dedicated SAP Customer Experience implementation partner and SAP Gold Partner. They specialize in SAP Commerce Cloud, SAP Engagement Cloud (Emarsys), SAP Customer Data Cloud, SAP Customer Data Platform, and SAP Business Technology Platform. As an SAP CX-focused partner, they combine deep expertise with understanding of how SAP CX connects to S/4 and the wider SAP landscape including BTP, customer data, and AI.
• MiraklcoreTechnology or IntegrationElision partnered with Mirakl, the biggest and most advanced marketplace SaaS platform on the market. Mirakl provides scalable, secure, platform-agnostic, robust, and up-to-date marketplace capabilities. Elision helps organizations implement Mirakl-based marketplaces integrated with SAP Commerce Cloud.
• AlgoliacoreTechnology or IntegrationAlgolia is an AI-powered search and merchandising platform partner. Their API-first approach delivers lightning-fast search results and exceptional discovery capabilities. Elision integrates Algolia with SAP Commerce Cloud to provide enhanced search functionality for clients like Medi-Market.
• VercelcoreTechnology or IntegrationVercel is a Frontend Cloud platform for building, deploying, and scaling modern web applications, powered by Next.js. Elision uses Vercel to deliver frontend experiences that integrate with SAP Commerce Cloud and SAP CX, optimized for speed and scalability.
• SanitysecondaryTechnology or IntegrationSanity is a headless CMS platform partner with hands-on experience. Elision uses Sanity for highly flexible, real-time content modeling as part of their composable digital architecture.
• ContentfulsecondaryTechnology or IntegrationContentful is an enterprise-grade headless CMS partner. Elision has hands-on experience with Contentful for content management and governance as part of their CMS ecosystem.
• Adobe Experience Manager (AEM)secondaryTechnology or IntegrationAdobe Experience Manager is a headless CMS partner for organizations deeply invested in the Adobe ecosystem. Elision has experience supporting AEM implementations.
• II.0coreStrategic or Co-development PartnerII.0 is a sister company within Elision's broader ecosystem with a long-standing partnership. They collaborate on shared customers and complex digital experience projects, combining Elision's SAP CX and composable architecture expertise with II.0's deep focus on reusable content, content platforms, and digital experience enablement.
• Cronos GroupcoreOthersElision is part of the Cronos Group. As part of this group, they are aligned with the belief that people matter more than replacement, investing in talent, growth, and inclusion.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• delaware: Belgian-headquartered IT consultancy and SAP platinum partner with deep SAP CX and SAP S/4HANA expertise across Benelux and beyond. Closely comparable to Elision in regional focus, SAP-led services portfolio, and target customer base of large European enterprises.
• Implement Consulting Group: Nordic-origin management and technology consultancy with a strong SAP practice (CX, S/4HANA, BTP) and similar mix of strategy, implementation, and managed services. Comparable to Elision as a European SAP specialist competing for mid-market and enterprise transformation work.
• msg group: German-based IT consulting group with substantial SAP CX, SAP S/4HANA, and industry-specific implementation services. Comparable to Elision in SAP-centric delivery model and enterprise customer focus across European markets.
• Allgeier: German IT services and consulting group with significant SAP and enterprise application capabilities, including commerce and CRM. Comparable to Elision as a mid-sized European SI with SAP-heavy service mix and enterprise clients.
• SNP Schneider-Neureither & Partner: European SAP-focused transformation specialist known for data migration and S/4HANA projects, with growing capabilities around SAP CX and BTP. Comparable to Elision as a pure-play SAP services firm addressing similar European enterprise buyers.

Emerging players

• Lemongrass: Specialist consultancy focused on SAP cloud migrations (RISE, S/4HANA Cloud, BTP) with adjacent CX and analytics capabilities. Comparable to Elision's SAP cloud-modernization and managed services motion, though narrower in breadth.

Broad incumbents

• Capgemini: Global IT services leader with a large SAP practice (CX, S/4HANA, BTP) and broad digital commerce offering. Comparable to Elision as a competitor for large SAP CX mandates, but at much greater scale and geographic reach.
• Accenture: Global professional services giant with deep SAP CX, SAP S/4HANA, and commerce capabilities serving many of the same multinational enterprise buyers as Elision. Functions as a top-of-mind alternative on large, multi-region tenders.
• Infosys: Global IT services and consulting firm with a sizeable SAP practice (CX, S/4HANA, BTP) and established European delivery centers. Competes with Elision for large enterprise SAP CX implementations and managed services contracts.
• TCS (Tata Consultancy Services): Global IT services leader with extensive SAP CX and SAP S/4HANA delivery capabilities across Europe. Comparable as a competitor for large transformation mandates, typically at the high end of the size and complexity spectrum where Elision also plays.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/elision_eu

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elision