Eastern Health

What Eastern Health does

Eastern Health is a statutory public health service established under Victoria's Health Services Act 1988, owned and operated by the Victorian Department of Health, and serving communities across Melbourne's eastern suburbs. It operates the largest geographical catchment of any metropolitan health service in Victoria, delivering emergency, surgical, medical, and general healthcare across multiple hospital campuses (Box Hill, Maroondah, Angliss, Healesville, Wantirna, Peter James Centre) supplemented by community health, mental health, residential aged care, and outpatient services. With between 5,001 and 10,000 staff, the organisation completed more than 40,000 surgical procedures in the most recent reporting year (a 15% year-on-year increase). Patient access is driven by GP referrals to acute specialist outpatient clinics, emergency department presentations (no referral required), community health service pathways, and government health service planning — there is no traditional commercial sales motion because services are publicly funded under Medicare. Eastern Health is supported by a small subsidiary group including Turning Point (addiction treatment and mental health research) and the Eastern Health Foundation (philanthropic fundraising via tax-deductible donations).

Core technology infrastructure is built around Electronic Medical Record (EMR) systems, the ADAPt (Actionable Dashboards Accreditation Project) platform that transforms EMR data into near-real-time insights aligned with 117 NSQHS Standards measures across eight standards, the CareSync Exchange cross-organisation patient data sharing system used across the Victorian public health network, and a specialised language services database (including Cue Cards) supporting NAATI-certified interpreting. The ADAPt platform is a flagship Digital Health Cooperative Research Centre (DHCRC) initiative co-developed with Monash University, the Department of Health Victoria, and the Australian Council on Healthcare Standards (ACHS); it was awarded Cooperative Research Australia's Emerging Collaboration of the Year in 2026. Supporting systems include Citrix remote access, Allocate Cloud for staff rostering, SharePoint-based intranet (Eastern Connect), and assisted communication tools such as the Megabee ICU device.

Revenue is derived primarily from Australian Federal and Victorian State Government funding through activity-based and block funding agreements under Medicare, supplemented by Medicare billings for eligible services, research grants and clinical trial funding (including DHCRC partnerships), and tax-deductible donations channelled through the Eastern Health Foundation. Pricing is effectively zero at the point of service for public patients under Medicare. Service breadth includes specialised programs such as the LGBTQIA+ Liaison Service (one of three in Australia), the Aboriginal Hospital Liaison Officer Program and nangak warr bagora First Nations Comprehensive Cancer Service, Disability Liaison Officers and NDIS Navigators, the Better at Home hospital-substitution program, the Virtual Emergency Department, and mental health services reformed under the Royal Commission into Victoria's Mental Health System.

Name

Eastern Health

Legal name

Eastern Health

Website

https://easternhealth.org.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Eastern Health is a Victorian government-funded metropolitan health service operating the largest geographical footprint of any metropolitan health service in Victoria, providing emergency, surgical, medical, mental health, and community healthcare across multiple hospital campuses to diverse communities in Melbourne's eastern suburbs.

Ownership category

akta.pro rank

Product category

Public Hospital Services

NAICS

Ambulatory Health Care Services (621), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Home Health Care Services (621610)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Critical Access & Rural Hospitals (HLAFAAAG), Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Public hospital services
• Emergency healthcare
• Surgical services
• Community health
• Mental health services

Headquarters

HQ city

Box Hill

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Government Health Funding: Primary revenue source from Victorian State Government and Australian Federal Government through health service funding agreements, activity-based funding for hospital services, and block funding for community and mental health services.
2. Medicare and Healthcare Billings: Billings for eligible healthcare services through Medicare (Australian public health insurance system) for services provided to eligible patients.
3. Donations and Philanthropy: Tax-deductible donations through Eastern Health Foundation supporting equipment appeals, surgical equipment, and general healthcare improvements. Current tax appeal for Image Intensifier at Box Hill Hospital.
4. Research Grants and Clinical Trials: Funding through partnerships with universities, research bodies including Digital Health CRC, and government health research grants for clinical trials and research projects.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Eastern Health is a metropolitan public health service operating across Melbourne's eastern suburbs in Victoria, Australia. It delivers emergency, surgical, medical, mental health, and community healthcare services through multiple hospital campuses and community sites. The organisation is operated by the Victorian Department of Health and serves as a key provider within Victoria's public health system.

Product overview

Eastern Health is a metropolitan health service providing a broad portfolio of healthcare services across Melbourne's eastern region. The organization operates as a multi-site health service offering emergency, surgical, medical, and general healthcare through hospital campuses (Box Hill, Maroondah, Angliss, Healesville, Peter James Centre, Wantirna) and community-based services. Key service lines include Virtual Emergency Department, Better at Home program, Mental Health Services, Residential Aged Care, and specialized programs for LGBTQIA+, First Nations, and disability communities. Supporting services include Language Services with NAATI-certified interpreters, Consumer and Community Engagement, and the Patient Experience Program. The Eastern Health Foundation supports fundraising efforts. The organization is implementing ADAPt (Actionable Dashboards Accreditation Project) for accreditation management, representing their primary digital health innovation.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Department Services
• Surgical Services
• Medical Services (General and Specialist)
• Mental Health Services
• Community Health Programs
• Virtual Emergency Department

Quantifiable outcome

• 94-100% of patients rated care as 'Very good' or 'Good' (5-star rating)
• +6 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Monash UniversitycoreStrategic or Co-development Partner · 4 June 2026Flagship ADAPt (Actionable Dashboards Accreditation Project) collaboration transforming EMR data into actionable insights for NSQHS Standards accreditation. Project awarded Emerging Collaboration of the Year at Excellence in Innovation Awards 2026.
• Digital Health Cooperative Research Centre (DHCRC)coreStrategic or Co-development Partner · 4 June 2026Flagship ADAPt project hosted under DHCRC. DHCRC facilitates industry-research collaboration to address digital health challenges across the health sector.
• Australian Council on Healthcare Standards (ACHS)coreTechnology or Integration · 4 June 2026Co-designed ADAPt project addresses the challenge of manual, retrospective processes for preparing accreditation assessments against NSQHS Standards. ACHS is the independent accrediting body.
• Department of Health VictoriacoreStrategic or Co-development Partner · 4 June 2026Collaboration partner in ADAPt project addressing accreditation assessment processes across Victorian health services.
• Nous GroupminorImplementation/ SI/ Consulting PartnerExternal consulting partnership for Emergency Services Improvement Initiative. Nous delivered 34 recommendations and 31 sub-recommendations to address ED challenges including service delivery, governance, culture, and supporting systems.
• Eastern Community Legal Centre (ECLC)minorImplementation/ SI/ Consulting PartnerELSA (Engaging & Living Safely & Autonomously) health justice partnership providing free legal advice, support and information about legal rights and managing financial difficulties for older patients in hospital.
• TLC Disability ServicesminorImplementation/ SI/ Consulting PartnerCollaboration to provide distraction boxes for children and young people with disability during hospital visits.
• Community Health ServicesminorChannel Partner/ Reseller/ DistributorPartnerships with community health services to support chronic disease management and expanded Better at Home initiatives.
• Worawa Aboriginal Girls CollegeminorImplementation/ SI/ Consulting PartnerCultural partnership for National Reconciliation Week events including song and dance performance by students.
• Blak Wattle ConsultancyminorImplementation/ SI/ Consulting PartnerEngaged to undertake Cultural Safety Review at Eastern Health in 2023/2024.
• Arabena ConsultingminorImplementation/ SI/ Consulting PartnerCultural orientation workshop and cultural competency review support for Eastern Health Board and Executive.
• Karen Milward ConsultingminorImplementation/ SI/ Consulting PartnerCultural competency review support for Eastern Health Board and Executive.

Scale indicators15 records

Recent moves9 records

Expansion highlights7 records

Direct peers

• Alfred Health: Major metropolitan public health service in Melbourne operating multiple hospital campuses including The Alfred, Sandringham, and Caulfield. Direct peer comparable to Eastern Health in scale, public funding model, multi-campus acute care delivery, and research/teaching intensity.
• Monash Health: Victoria's largest metropolitan health service by budget and headcount, operating Monash Medical Centre, Moorabbin, Dandenong, Casey, and Kingston centres. Directly comparable to Eastern Health in multi-site acute, community, mental health, and aged care service delivery.
• Northern Health: Metropolitan health service covering Melbourne's northern growth corridor with Northern Hospital Epping, Broadmeadows, and Bundoora campuses. Comparable to Eastern Health as a Victorian metropolitan public health service focused on rapidly growing, diverse catchments.
• Austin Health: Major Melbourne metropolitan health service operating Austin Hospital, Heidelberg Repatriation Hospital, and Royal Talbot Rehabilitation Centre. Direct peer in tertiary acute care, research intensity (including Austin LifeSciences), and public multi-campus model.
• Western Health: Metropolitan health service operating Sunshine, Footscray, and Williamstown hospitals plus Sunbury Day Hospital. Comparable peer operating under the same Victorian public health service framework with similar acute, community, and aged care scope.
• St Vincent's Hospital Melbourne: Major metropolitan public hospital in Fitzroy operating under St Vincent's Health Australia. Comparable to Eastern Health in acute tertiary services, research, and Victorian public funding, though with a religious-foundation governance overlay.
• Peninsula Health: Metropolitan health service serving Frankston and the Mornington Peninsula with multiple campuses including Frankston Hospital. Comparable peer in Victorian public acute, community, mental health, and aged care service delivery.
• Royal Melbourne Hospital (Melbourne Health): Tertiary metropolitan health service operating Royal Melbourne Hospital and Royal Park campuses. Comparable to Eastern Health in major acute services, trauma capability, research profile, and Victorian public funding structure.
• Mercy Health Australia: Large Catholic-affiliated not-for-profit health and aged care provider operating Werribee Mercy Hospital, Mercy Hospital for Women, and residential aged care across multiple states. Comparable peer in multi-campus acute, maternity, and aged care service delivery.

Regional players

• Barwon Health: Large Victorian public health service covering Geelong and the broader Barwon-South Western region with University Hospital Geelong as the flagship. Comparable in multi-campus acute/community/aged care delivery, though operating in a regional rather than metropolitan setting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/easternhealthau

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastern Health