What Informatics does

Informatics is a Sri Lanka-anchored, family-controlled IT conglomerate that develops proprietary enterprise software, sells and services infrastructure, and operates education and agro-business subsidiaries. The group has been operating since 1983 and trades across 19 countries in South Asia, Southeast Asia, the Pacific, East and Southern Africa, the Middle East, and the Caribbean. Its core technology is a portfolio of six domain-specific proprietary products: InfoIns (an InsurTech suite for the full policy lifecycle), InfoBorder (Integrated Border Management System aligned with ICAO standards and integrated with INTERPOL's I-24/7 database), InfoID (ICAO-aligned national identity management with biometric enrollment), AvaBill (a 20-year-old enterprise billing platform for telecoms and utilities), InfoEDoc (document management with OCR and barcode recognition), and InfoMotor (vehicle registration and licensing). It also resells and supports third-party infrastructure — Diebold Nixdorf ATMs (3,000+ installations in Sri Lanka, ~55% market share), Oracle, Microsoft, Cisco, HP, VMware, Fortinet and others — and pairs these with systems-integration and managed-services delivery.

The company's go-to-market is direct enterprise and government field sales in its four primary verticals: e-Government, insurance, banking/financial institutions, and telecom/utility billing; supported by certified partnerships with global technology vendors who act as both resellers and solution co-developers. It monetizes through one-time software licensing and implementation fees, recurring maintenance and 24/7 support contracts, hardware resale (ATM machines and infrastructure), and managed IT services; pricing is negotiated project-by-project with no public price list. The buyer base is largely government ministries, central banks, state insurance entities, and tier-one banks across emerging markets.

Operationally, Informatics is led by founder-Chairman Dr. Gamini Wickramasinghe alongside family members and a refreshed executive team (new Group CEO in September 2023; new CEO of the software subsidiary in June 2023). Process maturity is documented through ISO 9001 and CMMI Level 3 certifications, and the company has accumulated 70+ industry awards including APICTA Gold and the FutureGov best e-Government award in Asia Pacific. Recent operating cadence has shifted from maintenance of legacy deployments toward platform expansion: eight new InfoIns modules shipped between Dec 2024 and Sep 2025 signal a deliberate shift to platform-plus-modules architecture aimed at growing wallet share within existing insurance accounts.

Name

Informatics

Legal name

Informatics International Limited

Website

https://informaticsint.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

251–500 employees

Short description

Informatics is a Sri Lanka-based IT conglomerate developing proprietary enterprise software (insurance, border control, national ID, utility billing) and reselling global infrastructure to government agencies, insurers, banks, and telecoms across 19 countries.

Ownership category

akta.pro rank

Product category

Enterprise Government and Insurance Software

NAICS

Software Publishers (5132), Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Cybersecurity & Identity Consulting (BPAHAEAG)

akta.pro secondary industries

Data, Analytics & AI for Insurance (Risk, Pricing, Personalization) (FSAGAGAE), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Enterprise software solutions
• E-government platforms
• Insurance lifecycle software
• Utility billing systems
• IT infrastructure services

Headquarters

HQ city

Colombo

HQ country

Sri Lanka

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing & Implementation: Proprietary software solutions (InfoIns, InfoBorder, AvaBill, InfoID, InfoEDoc, InfoMotor) are licensed and implemented for government and enterprise clients across multiple countries. Revenue is generated through initial software licensing fees, implementation, customization, and ongoing support contracts.
2. Software Maintenance & Support Services: Recurring revenue from maintenance contracts and 24/7 technical support services across all deployed solutions. The company maintains a skilled engineering team available 365 days a year for support.
3. Infrastructure Solutions & Hardware Sales: Banking hardware (ATM machines, cash recyclers) and infrastructure solutions (servers, storage, networking, security) sold and supported through partnerships with HP, Dell, Cisco, Fujitsu, Diebold Nixdorf. Market leader with over 55% market share in banking ATM solutions in Sri Lanka with 3000+ installations.
4. Managed IT Services: Managed IT services and infrastructure solutions provided to enterprise clients, including datacentre management, database services, enterprise networking and security solutions.
5. IT Consulting Services: Business and IT consulting services including cyber security services for businesses.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Informatics develops, licenses, and implements proprietary enterprise software for insurance (InfoIns), border control and immigration (InfoBorder), national identity (InfoID), utility billing (AvaBill), document management (InfoEDoc), and vehicle registration (InfoMotor). It complements this software with IT infrastructure solutions (servers, storage, networking, virtualization, datacenter) and banking hardware (ATMs and cash recyclers) resold under partnerships with HP, Cisco, Dell, VMware, Fujitsu, and Diebold Nixdorf. The company also provides managed IT services, IT consulting, and cybersecurity services.

Product overview

Informatics offers a portfolio of enterprise software solutions organized into domain-specific product lines. The core products include AvaBill (enterprise billing for utilities/telecom), InfoBorder (border control and immigration), InfoIns (insurance platform with multiple modules), InfoID (national identity management), InfoEDoc (document management), and InfoMotor (vehicle registration). The InfoIns suite operates as a platform-plus-modules architecture with core insurance modules (underwriting, claims, payments, finance) plus optional add-on modules including PolicyPRO, Customer360, AgentConnect, ReinsureMax, FinAssure, SalesBoost, and mobile apps. These products share integration capabilities with third-party finance systems via APIs.

Differentiator

Problem solved

Functional benefit

Brands

• AvaBill: Enterprise billing suite for utility service providers, telecommunications, and communications service providers. In operation for over 20 years across multiple countries.
• InfoBorder
• InfoIns
• InfoID
• InfoEDoc
• InfoMotor
• InfoERP

Products and services

• InfoIns End-to-end cloud-enabled insurance software suite covering underwriting, sales and marketing, receipting, claims, payments, reinsurance, and finance for insurance companies. Includes a parametrised Product Builder, real-time UPR/DAC processing, and integration with self-care portal, DMS, and Claim Assessor modules. Supports Health & Surgical, Motor, and Weather-Index insurance products.
• InfoBorder Integrated Border Management System (IBMS) covering the full border lifecycle from before Arrival to Departure for national immigration authorities. Includes border automation (e-Passports, e-Gates, biometrics), immigration services (visas, citizenship), border intelligence (analytics, risk management), e-Visa portal, and mobile clearance, with INTERPOL database integration.
• InfoID National identity management system for government authorities covering application submission through ID card issuance. Features automatic FIFO processing, biometric enrolment and verification, transliteration, name matching for duplicate detection, enterprise content management, and workflow modules, aligned with ICAO standards.
• AvaBill Enterprise billing suite for telecommunications operators and utility service providers (water, electricity). AvaBill 360 platform provides comprehensive real-time customer information for post-paid and pre-paid subscribers across multi-country, multi-currency, multi-language deployments.
• InfoEDoc Enterprise Document Management System (DMS) deployed on cloud platform with OCR and barcode recognition, document indexing, secure storage, versioning, audit trail, reporting, MIS, and workflow management. Customizable modules based on business requirements.
• InfoMotor End-to-end vehicle registration and licensing system for national motor traffic bodies with 20+ years of domain experience. Covers first-time vehicle registration, payments, ownership and vehicle changes, dealer registration, and vehicle tax, operating from application submission through number plate issuance.
• Banking ATM and Cash Recycler Solutions Supply, installation, and 24/7 maintenance of banking ATM machines and cash recyclers under partnership with Diebold Nixdorf for Sri Lankan banks and financial institutions. Holds over 55% market share in Sri Lanka's banking ATM hardware space with 3,000+ installations.
• Managed IT Services Managed IT services and infrastructure solutions for enterprise clients, including datacenter management, database services, enterprise networking, and security solutions. Backed by a 24/7, 365-day engineering support team.
• IT Consulting Services Business and IT consulting services for enterprise and government clients, including cybersecurity advisory.
• Enterprise Cyber Security Services Enterprise cybersecurity services for businesses, leveraging partnerships with Fortinet and Cisco for network security solutions.
• IT Infrastructure Solutions Reselling and integration of servers, storage, virtualization, backup and recovery, datacenter management, database services, enterprise networking, and security solutions from global partners including HP, Dell, Cisco, VMware, Fujitsu, Commvault, Redhat, and DBvisit. Only HP partner in Sri Lanka to sell private cloud to customers.

Quantifiable outcome

• InfoID eliminated daily average backlog of 3,000 applications and saved ~$300 million per annum previously lost due to errors in manual National Identity Card processing
• +5 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and minor.

• INTERPOLcoreStrategic or Co-development Partner · 11 June 2011Informatics integrated INTERPOL Database Services with Sri Lanka Immigration Border Control System - South Asia's first such integration. The system stores 32 million records and processes 600 million searches. 187 countries are connected to INTERPOL. Integration enables real-time checking of passengers against international wanted lists and stolen/lost travel documents.
• OraclecoreTechnology or IntegrationOracle Platinum Partner - second highest level in Oracle Partner Network (OPN) Specialized programme. Informatics resells and implements Oracle solutions and has received Best Partner recognition from Tech Distribution for Oracle products (2007-2008). Recognized as Oracle Emerging Partner of the Year. Provides Oracle Cloud Services for government sector.
• MicrosoftcoreTechnology or IntegrationCertified Microsoft partner. IIT Campus (education subsidiary) has strong relationship with Microsoft through Imagine Cup competition participation, winning multiple awards. Microsoft recognizes IIT as a key educational institution partner.
• Diebold NixdorfcoreTechnology or IntegrationLong-standing partner and distributor of Diebold Nixdorf ATM and cash recycler products in Sri Lanka. Received 'Highest Business Volume Achievement Award' for APAC region for sales of ATM's and Cash Recyclers. Over 4000 ATM touch points deployed. Introduced cash recyclers for real-time cash deposits and withdrawals.
• CiscocoreTechnology or IntegrationCisco Select Certified Partner within the Indian Sub-Continent since April 2014. Certified to support, maintain and sell Cisco IT solutions. Previously implemented Cisco ASA 5510 Firewall at Bandaranaike International Airport for Sri Lanka's Department of Immigration and Emigration.
• HP (Hewlett-Packard)coreTechnology or IntegrationHP partner for servers, storage, and cloud solutions. Only HP partner in Sri Lanka to sell private cloud to customers. Installed HP Cloud Matrix system for Etisalat. Part of HP Converged Infrastructure ecosystem.
• VMwarecoreTechnology or IntegrationVMware partner for virtualization solutions as part of Informatics' infrastructure solutions portfolio.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorIngram Micro recognized Informatics as Best Performing Partner for APC in 2006, indicating a distribution/reseller relationship for APC products.
• ICAO (International Civil Aviation Organization)coreStrategic or Co-development PartnerListed as a partner on ICAO's website - the only Sri Lankan company listed. ICAO develops air travel standards used by several countries including Sri Lanka's Department of Immigration and Emigration. Informatics' InfoBorder system is aligned with ICAO standards for border control.
• Fiji Department of ImmigrationcoreImplementation/ SI/ Consulting PartnerContract signed for Integrated Border Management System (IBMS) to enhance data collection at Fiji's borders. Informatics will provide software development, implementation, customer support, project management, testing and maintenance. IBMS is compatible with International Civil Organization standards.
• University of Westminster (UK)coreStrategic or Co-development PartnerIIT Campus is affiliated with University of Westminster UK as its international campus. The degree programme is conducted parallel to the UK campus. Students have access to the University's learning portals, online libraries and databases. Eligible for scholarships to read Master's in the UK. University inspects IIT's lecturers, marketing, administrative and HR policies on a continuous basis.
• IIT Campus Partners (IT Companies)minorChannel Partner/ Reseller/ DistributorIIT Campus scholarship programme places students with various IT companies for employment during their degree programme. Companies sponsor students' education and allowances. Over 500 students have passed through the programme with alumni including successful entrepreneurs.
• AvidminorStrategic or Co-development PartnerEstablished Avid certified training centre for media, advertising, video and audio production professionals to be certified in Avid products (Media Composer, etc.).

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• IDEMIA: IDEMIA is a global leader in identity and biometric solutions, directly competing with Informatics' InfoID and InfoBorder products in national identity, border control, and immigration markets. Their offering covers e-passports, biometric enrollment, and border automation — Informatics' same core verticals — at global scale.
• Thales Group: Thales provides identity, biometrics, and border management solutions to governments worldwide. Informatics' InfoBorder (e-Gates, INTERPOL integration) competes directly with Thales' portfolio, and the two firms regularly bid for similar sovereign identity and immigration modernization projects.
• Duck Creek Technologies: Duck Creek is a leading P&C insurance software suite provider whose underwriting, claims, and policy administration modules directly overlap with Informatics' InfoIns product. Both platforms target emerging insurers seeking end-to-end digital core systems.
• NetSol Technologies: NetSol provides insurance and asset finance software in emerging markets across Asia-Pacific and the Middle East. Its Aspire core insurance platform is the closest rival to InfoIns in the same geographic footprint and customer segment.
• Amdocs: Amdocs is a global leader in telecom and utility billing software, targeting the same Communications Service Providers that Informatics' AvaBill serves. AvaBill competes with Amdocs' revenue management and customer engagement products in Asia-Pacific markets.
• Diebold Nixdorf: Diebold Nixdorf manufactures ATMs and cash recyclers and is both Informatics' largest hardware partner and competitor in the same regional banking channel. Informatics' 55%+ Sri Lanka ATM share and recent APAC 'Highest Business Volume' award reflect head-to-head competition.
• Hexagon AB: Hexagon's Geospatial and Safety divisions offer border management, surveillance, and identity verification solutions. Their portfolio overlaps with InfoBorder and the identity-security services Informatics provides to government and aviation authorities.
• SITA: SITA is the leading IT provider to the air transport industry, owning border management solutions (iBorders) at many of the world's airports. InfoBorder competes against SITA in airport biometric gates and travel authorization systems across Asia-Pacific.

Broad incumbents

• Infosys: Infosys operates a large IT services practice with deep government, banking, and insurance vertical coverage. Its scale and breadth make it an incumbent that competes for the same large government system integration contracts Informatics targets across Asia.
• Tata Consultancy Services (TCS): TCS is one of the largest IT services and consulting firms globally with significant exposure to government, banking, and insurance verticals. Its global delivery model and government-focused subsidiary compete for enterprise transformation engagements that overlap with Informatics' e-government and BFSI work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Informaticssl
• Facebookfacebook.com/informaticsholdings
• LinkedInlinkedin.com/company/informatics-international-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Informatics