What Alaxione does

Alaxione is a French e-health SaaS company founded in 2015 and headquartered in Le Soler, France, that provides modular white-label software to healthcare professionals and establishments. Its core platform, Alaxione Agenda, delivers online appointment booking, intelligent slot allocation, automated reminders, and multi-practitioner agenda management, with complementary modules including Secretar'IA (AI-powered 24/7 virtual secretary), Alaxione Survey (patient satisfaction and Google e-reputation management), Borne d'Accueil Virtuelle (virtual reception terminal), Patient Portal and secure messaging, RecouvrSanté (debt recovery), and MonSiteWeb (medical website builder). The platform is HDS-certified through OVH Cloud hosting in France and is fully RGPD-compliant with ISO 27001/27018/20000 alignment, addressing the stringent regulatory requirements for French healthcare data handling.

Underlying AI capabilities are concentrated in two areas: conversational patient interactions via Google Cloud Dialogflow CX paired with Voxygen voice synthesis (Secretar'IA and automated reminders), and an in-house XGBoost predictive model with SHAP explainability for no-show risk scoring (No Show IA). Both operate within a constrained, non-autonomous decision-making framework consistent with GDPR Art. 22. The architecture integrates with national health APIs (CI-SIS, RUIM, Mon Espace Santé, DMP), third-party scheduling platforms (Doctolib synchronization), WhatsApp Business API, Google My Business, and HL7/OAuth 2.0 endpoints.

Alaxione operates a pure B2B subscription SaaS model with quote-based annual pricing tailored to healthcare structure type (liberal practitioners, medical centers, health networks/CPTS, hospitals/clinics, analytical laboratories) and module selection. Distribution is direct via website demos (Calendly), an inside sales team (phone outreach at 04 88 00 89 69), white-label website widgets, content marketing (blog, SEO, white papers), email newsletters, and industry events such as the SFO Congress 2025. The company is co-owned by its four founders (CEO Patrick ATTAIECH, DG Serge ZALUSKI, Daniel KHALIFA, CTO Guy Gnakouri) with no disclosed external institutional investors, and currently reports serving 1,500+ healthcare structures managing approximately 10 million appointments per year, including hospital clients in France and abroad (e.g., Hôpital Mère-Enfant de Bingerville, Côte d'Ivoire).

Name

Alaxione

Legal name

SAS ALAXIONE

Website

https://alaxione.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Alaxione is a French e-health SaaS company, founded in 2015, that provides white-label appointment scheduling, AI-powered virtual reception (Secretar'IA), no-show prediction, and e-reputation management to 1,500+ healthcare structures across France and select international markets.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

Keywords

• Medical appointment scheduling
• Healthcare SaaS platform
• Patient engagement software
• Virtual medical secretary
• Healthcare practice management

Headquarters

HQ city

Le Soler

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription — Agenda & Appointment Management: Subscription-based SaaS for medical appointment scheduling, online booking, and practice management. Includes agenda management, online appointment widgets, reception terminals, and appointment reminders. Pricing is quote-based and customized per structure type and size.
2. SaaS Subscription — Alaxione Survey: Subscription-based SaaS for patient satisfaction questionnaires (PREMs/PROMs), e-reputation management, and Google review collection. Also includes website creation services (MonSiteWeb).
3. SaaS Subscription — Virtual Secretary (Secretar'IA): AI-powered virtual secretary service (Secretar'IA) for 24/7 patient call handling, appointment management, and urgent call routing. Billed as part of the SaaS subscription.
4. RecouvrSanté — No-Show Recovery: Service for managing and recovering revenue from no-show appointments. Part of the platform's features for healthcare professionals.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Alaxione provides a modular SaaS e-health platform for healthcare professionals and establishments, centered on online medical appointment scheduling (Alaxione Agenda) and patient journey management. It bundles complementary modules including an AI-powered virtual secretary (Secretar'IA), patient satisfaction surveys and e-reputation (Alaxione Survey), a virtual reception terminal, secure patient messaging, no-show prediction (No Show IA), and a website builder (MonSiteWeb), all delivered as a white-label solution hosted on HDS-certified French infrastructure.

Product overview

Alaxione is a modular e-health software platform for healthcare professionals and establishments, comprising a core scheduling and patient management platform (Alaxione Agenda) plus interconnected modules including a virtual secretary (Secretar'IA), patient satisfaction/reputation tool (Alaxione Survey), virtual reception terminal (Borne d'Accueil), patient portal, teleconsultation, secure messaging, and AI-powered no-show prediction (No Show IA). The platform is white-label and supports multi-site, multi-practitioner environments across liberal practices, medical centers, hospitals, and health networks.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 10 million appointments managed per year via online booking and medical agenda
• +8 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core.

• OVH CloudcoreTechnology or IntegrationOVH Cloud serves as Alaxione's primary hosting provider for healthcare data. OVH is HDS-certified (Health Data Hosting) and holds ISO 27001, 27018, and 20000 certifications. All Alaxione's healthcare data is hosted in France on OVH infrastructure, ensuring regulatory compliance with French healthcare data requirements.
• Google Cloud Dialogflow CXcoreTechnology or IntegrationGoogle Cloud Dialogflow CX powers Alaxione's AI-powered virtual secretary (Secretar'IA) for conversational AI interactions with patients. The AI handles appointment calls 24/7 with automatic routing and the ability to transfer to a human agent at any time.
• VoxygencoreTechnology or IntegrationVoxygen provides voice synthesis technology for Alaxione's AI-powered virtual secretary (Secretar'IA) and automated voice reminders, enabling natural language interactions with patients in French.
• Medicen Paris RegioncoreStrategic or Co-development PartnerAlaxione is a member of Medicen Paris Region, a competitive healthcare cluster that brings together healthcare companies, research institutions, and healthcare facilities in the Paris region to foster innovation in health technologies.
• French Healthcare AssociationcoreStrategic or Co-development PartnerAlaxione is a member of French Healthcare Association, a network of French healthcare actors present internationally, supporting the export and international visibility of French healthcare solutions.
• Engagé pour la E-santé (Digital Health Agency)coreStrategic or Co-development PartnerAlaxione participates in the 'Engagé pour la E-santé' initiative led by the Agence du Numérique en Santé (Digital Health Agency), demonstrating commitment to national digital health standards and interoperability requirements.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Cegedim: Established French healthcare software publisher with physician practice management and appointment booking (including the Maiia platform). Competes with Alaxione across scheduling and practice management, but operates a much broader healthcare IT portfolio.
• Evolucare: French healthcare software publisher offering EHR, appointment management and care coordination solutions to hospitals, clinics and medical practices. Comparable in care-coordination and scheduling functionality but addresses a broader hospital-side portfolio.
• CompuGroup Medical (CGM): Major European healthcare IT vendor providing practice management, EHR and scheduling software across multiple countries. Overlaps with Alaxione in physician scheduling and patient communication but serves a much larger and more international footprint.

Direct peers

• Doctolib: Dominant French and European online appointment booking and telemedicine platform serving practitioners and patients. Directly competes with Alaxione Agenda in the same geography and customer base, but at much larger scale and with stronger consumer brand.
• Weda: French medical practice management and EHR software for liberal practitioners, including appointment scheduling and patient management. Directly overlaps Alaxione's core agenda and patient management modules for the same SMB practitioner segment.
• Crossway: French healthcare IT vendor delivering practice management, scheduling and patient communication tools to physicians and healthcare facilities. Comparable product scope and customer base to Alaxione's Agenda and patient engagement modules.

Regional players

• Zocdoc: US-based online appointment booking marketplace connecting patients and healthcare providers. Highly comparable business model to Alaxione Agenda (online booking, reminders, scheduling) but operates in a different geography.
• Doctena: European online appointment booking platform active in Benelux, Germany and other markets. Closely comparable to Alaxione's core scheduling and reminder functionality, but focused on different European geographies.

Emerging players

• Lifen: French healthcare interoperability and messaging platform integrating hospitals, practitioners and national health systems (DMP, MSSanté). Adjacent to Alaxione's EHR/FHIR interoperability and secure messaging modules.
• Hellocare: French telehealth and patient management platform offering teleconsultation and patient engagement tools. Overlaps with Alaxione's teleconsultation, secure messaging and patient portal modules for French practitioners and clinics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/alaxione
• LinkedInlinkedin.com/company/alaxione

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alaxione