hellocare
hellocare is an AI-assisted virtual care platform that combines proprietary Hello 2 edge-AI hardware, AI software, and deep EHR integration to deliver virtual nursing, virtual sitting, telehealth, and patient safety to 100+ U.S. health systems.
- Company typePrivate
- Founded2023
- HeadquartersClearwater, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What hellocare does
hellocare (hellocare.ai), operated by Solaborate Inc and headquartered in Clearwater, Florida, sells an AI-assisted virtual care delivery platform to large U.S. health systems. The platform is a single, fully integrated stack that combines proprietary in-room hardware (the Hello 2 edge-AI device with a 4K camera, hardware privacy controls, MEMS microphone array, and FDA/CE/FCC/IC certifications), AI software that runs at the edge for privacy and low-latency inference, and deep, bidirectional integrations with Epic (including MyChart Bedside TV), Cerner, and Allscripts EHRs. Product modules include AI-Assisted Virtual Nursing, AI-Assisted Virtual Sitting (eSitter, supporting up to 32 rooms per remote clinician), AI-Assisted Patient Safety Monitoring (fall prevention, fall detection, pressure injury prevention), Telehealth, Remote Patient Monitoring, Telemedicine Carts, Digital Whiteboards, Digital Room Signage, Patient Engagement/Infotainment, Ambient Clinical Intelligence (co-developed with Mayo Clinic), and Hospital-at-Home. The platform is deployed at 100+ U.S. health systems, with flagship enterprise rollouts at AdventHealth (50+ hospitals, 13,000+ beds), WVU Health System (25 hospitals, 3,000+ beds), Ardent Health Partners (30 hospitals, 2,000+ rooms), OSF HealthCare, UCHealth, Bon Secours Mercy Health, Allina Health, Cooper University Health Care, and MultiCare Health System.
hellocare makes money primarily through multi-year enterprise subscriptions for the software platform, typically sold per-room or per-site across a health system's footprint, supplemented by one-time and refresh-cycle hardware sales of the Hello 2 device bundled into platform contracts. Pricing is quote-based and not publicly disclosed; commercial motion is sales-led, with "Request a Demo" as the primary CTA, supplemented by the Epic Toolbox marketplace and event-driven demand generation at conferences such as ATA NEXUS 2026. A distinctive capital structure blends traditional healthcare growth equity (HealthQuest Capital led the $47M April 2025 round) with strategic health-system investors (Bon Secours Mercy Health, UCHealth, OSF Ventures, Mayo Clinic) that are also enterprise customers, converting capital partners into reference accounts and co-selling channels. Compliance posture (HITRUST, HIPAA, ISO 27001, SOC) and Epic Toolbox listing are positioned as enterprise procurement prerequisites.
hellocare firmographics
Firmographics- Name
- hellocare
- Legal name
- Solaborate Inc
- Website
- https://hellocare.ai
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- hellocare is an AI-assisted virtual care platform that combines proprietary Hello 2 edge-AI hardware, AI software, and deep EHR integration to deliver virtual nursing, virtual sitting, telehealth, and patient safety to 100+ U.S. health systems.
- Ownership category
- akta.pro rank
hellocare industry classification
Industry- Product category
- Healthcare Virtual Care Software (AI-Assisted Virtual Care Platform)
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industries
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)
Keywords
Where hellocare is headquartered
LocationHeadquarters
- HQ city
- Clearwater
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
hellocare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure
Revenue model
- Recurring software and service subscriptions: Multi-year enterprise subscriptions for the AI-assisted virtual care platform, sold to health systems on a system-wide, per-room or per-site basis. Stated strategic priority is recurring software and service revenue tied to deep EHR integration and enterprise standardization.
- Hardware sales (Hello 2 device): One-time and refresh-cycle sales of the proprietary Hello 2 in-room AI edge device, typically deployed alongside the software subscription across the customer's room footprint.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based enterprise subscription for the hellocare virtual care platform |
| Unit Pricing | Multi-year contract | Hello 2 device hardware (priced per unit) |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
hellocare product offering
Product offeringCore offering
hellocare.ai operates an AI-Assisted Virtual Care Delivery Platform that combines proprietary hardware (the Hello 2 edge-AI 4K camera device), software modules (virtual nursing, virtual sitting/eSitter, telehealth, remote patient monitoring, ambient clinical intelligence, digital whiteboards, patient engagement, hospital-at-home), and deep bidirectional EHR integration (Epic, Cerner, Allscripts) into a single enterprise platform. The platform is sold on multi-year subscriptions to U.S. health systems, enabling one remote clinician to support many in-room workflows (e.g., up to 32 rooms for virtual sitting) with on-device AI for fall prevention, privacy, and clinical documentation.
Product overview
hellocare.ai is a single, unified AI-Assisted Virtual Care™ Delivery Platform (powered by Solaborate, headquartered in Clearwater, Florida) that transforms hospital rooms into intelligent, connected care environments. Built on a fully in-house technology stack spanning the Hello 2 hardware device (an end-to-end encrypted 4K AI camera with hardware privacy controls), Peripherals, and Telemedicine Carts, the platform delivers an integrated suite of software modules: AI-Assisted Virtual Nursing, AI-Assisted Virtual Sitting (eSitter), AI-Assisted Patient Safety Monitoring (fall prevention, fall detection, pressure injury prevention), Telehealth, Remote Patient Monitoring (RPM), Remote Examination Kit, Digital Clinic, Alerting/Communications/Workflow Management, Digital Whiteboards, Digital Room Signage, Patient Engagement / Patient Infotainment, Ambient Documentation / Ambient Clinical Intelligence, and Hospital at Home — all natively embedded into existing EHR systems (Epic, Cerner, Allscripts) and infrastructure to power enterprise-scale virtual care delivery across 100+ health systems.
Differentiator
Problem solved
Functional benefit
Brands
- Hello (HELLO Device): hellocare's purpose-built end-to-end encrypted communication device and all-in-one AI-based 4K monitoring camera, designed for in-room telehealth and virtual care delivery.
- AI-Assisted Virtual Nursing
- AI-Assisted Virtual Sitting
Products and services
- AI-Assisted Virtual Nursing AI-assisted virtual nursing capability that enables nurses to conduct virtual rounding, admissions, and discharges via in-room Hello devices, reducing response times and hospital length of stay. Designed for U.S. health systems deploying enterprise-wide virtual care workflows.
- AI-Assisted Virtual Sitting (eSitter) 24/7 continuous virtual patient observation service that allows a single remote clinician to monitor up to 32 rooms simultaneously, with integrated AI-driven alerts, two-way audio/video communication, and tools to bring in interpreters, family members, and consultants. Sold to U.S. health systems as an enterprise module.
- AI-Assisted Patient Safety Monitoring Computer-vision-driven patient safety module that continuously monitors patient movement, positioning, and bed-exit behavior to power fall prevention, real-time fall detection, and pressure injury prevention, generating proactive alerts to nursing staff. Sold to enterprise health systems as part of the hellocare.ai platform.
Quantifiable outcome
- 5,800+ AI-driven writebacks to Epic at Reid Health from June to October 2024
- +5 more outcomes
Companies that use hellocare
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
hellocare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability12 records
Feature9 records
hellocare partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered flagship and core.
- SolaborateflagshipParent company of hellocare.ai, branded as 'hellocare.ai powered by Solaborate.' Solaborate Inc (2605 Enterprise RD E, Suite 150, Clearwater, FL) operates the platform and provides the underlying company infrastructure.
- OSF HealthCareflagshipEnterprise customer expanding the use of the hellocare platform across its 16-hospital system, including a goal of training 5,000+ nurses in virtual care workflows. OSF Ventures, the system's investment arm, is also a financial partner.
- AdventHealthflagshipPlanned system-wide deployment of hellocare across 50+ hospital campuses in nine states, covering 13,000+ inpatient and emergency department beds — one of the largest virtual care rollouts in U.S. healthcare. Former AdventHealth CEO Terry D. Shaw also joined the hellocare.ai board.
- WVU Health SystemflagshipComprehensive enterprise rollout of the hellocare platform across 25 hospitals and 3,000+ beds, including a WVU Medicine simulation and training site for virtual nursing.
- Ardent Health PartnersflagshipEnterprise-wide deployment of the hellocare platform across 30 hospitals and 2,000+ rooms, anchored by a flagship showcase at The University of Texas Health Science Center at Tyler (UT Health East Texas).
- Cooper University Health CareflagshipDesignated showcase site for the hellocare platform, supporting Cooper's more than 2.4 million patients annually and serving as a reference deployment for enterprise prospects.
- MultiCare Health SystemcoreSelected hellocare to power its virtual nursing and virtual care strategy across its hospital network, joining the company's enterprise health system customer base.
- Allina HealthcoreDeployed the hellocare platform to extend virtual care and caregiver support across Allina Health's network of hospitals and clinics, including 12,000+ providers and 4,000+ nurses.
- Reid HealthcoreEnterprise customer whose deployment generated over 5,800 AI-driven writebacks to Epic and 14,000+ whiteboard badge accesses, demonstrating deep EHR-integrated workflow adoption.
- Ivy Tech Community CollegecoreEducational and simulation partner using the hellocare platform to train nursing students and the next generation of virtual care clinicians.
- Epic SystemsflagshipTechnology partner with deep, bidirectional Epic integration including MyChart Bedside TV, and a featured listing in Epic's Toolbox marketplace showcased at ATA NEXUS 2026.
- Microsoft AzurecoreCloud hosting infrastructure provider for the hellocare platform under the privacy policy, supporting the cloud-side components of the AI-assisted virtual care platform.
- TwiliocoreCommunications service provider used by the hellocare platform to deliver in-room audio/video and messaging between patients, bedside teams, and remote clinicians.
- StripecorePayment processing provider referenced in the privacy policy for handling billing-related transactions on the hellocare platform.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
hellocare competitors and assessment
Company assessmentBroad incumbents
- Amwell (American Well): Amwell provides an enterprise telehealth platform used by large U.S. health systems and payers, with growing inpatient virtual care capabilities — a broad incumbent competitor to hellocare in healthcare virtual care delivery.
- Teladoc Health: Teladoc Health is a large, publicly traded telehealth incumbent offering a broad virtual care portfolio across inpatient, ambulatory, and chronic care — competing with hellocare on hospital virtual care and ambient documentation, though with a much wider, less-specialized footprint.
- Microsoft Cloud for Healthcare: Microsoft's healthcare cloud includes Teams-based virtual care, Nuance DAX ambient documentation, and Azure-hosted clinical workflows — a broad incumbent whose DAX ambient AI product directly competes with hellocare's Mayo-co-developed ambient clinical intelligence.
Direct peers
- Caregility: Caregility offers a virtual care platform (Caregility Cloud) with in-room telehealth hardware and clinical workflow software for U.S. hospitals — directly competing with hellocare in inpatient virtual nursing, virtual sitting, and EHR-integrated workflows.
- AvaSure: AvaSure is a leading vendor of virtual sitting and virtual nursing solutions for U.S. hospitals, including AI-augmented observation and bidirectional EHR documentation — overlapping with hellocare's eSitter and AI-assisted virtual nursing modules.
- Hicuity Health: Hicuity Health provides teleICU and virtual nursing services to U.S. health systems from centralized operations centers, competing with hellocare's AI-assisted virtual nursing and continuous patient monitoring capabilities in the inpatient setting.
- Andor Health: Andor Health delivers an AI-powered virtual care platform (ThinkAndor) integrating with EHRs to enable virtual nursing, virtual visits, and ambient clinical workflows — directly comparable to hellocare's AI-assisted virtual care platform.
Emerging players
- Artisight: Artisight provides AI-driven computer vision and sensor-based solutions for hospital virtual nursing, fall detection, and workflow automation, with notable health system deployments — emerging competition for hellocare's edge-AI fall detection and patient safety modules.
- Abridge: Abridge is a venture-backed AI ambient documentation platform for clinicians, with growing health system adoption — competing with hellocare's ambient clinical intelligence initiative in the same clinician-documentation workflow.
Others
- Caregility (duplicate placeholder, see top): Omitted — placeholder removed to avoid duplication.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
hellocare social profiles
Digital presencehellocare compliance and trust
Trust signalCompliance8 records
hellocare financial estimates
Financial estimateRevenue estimate
Valuation estimate
hellocare leadership team
Management profileNumber of profiles
Profiles3 records
hellocare subsidiaries and ownership
Company hierarchySubsidiaries1 record
hellocare funding detail
Funding detailFunding overview
Funding rounds4 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
hellocare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about hellocare
What does hellocare do?
hellocare.ai operates an AI-Assisted Virtual Care Delivery Platform that combines proprietary hardware (the Hello 2 edge-AI 4K camera device), software modules (virtual nursing, virtual sitting/eSitter, telehealth, remote patient monitoring, ambient clinical intelligence, digital whiteboards, patient engagement, hospital-at-home), and deep bidirectional EHR integration (Epic, Cerner, Allscripts) into a single enterprise platform. The platform is sold on multi-year subscriptions to U.S. health systems, enabling one remote clinician to support many in-room workflows (e.g., up to 32 rooms for virtual sitting) with on-device AI for fall prevention, privacy, and clinical documentation.
Is hellocare a public or private company?
hellocare is a private company. It is classified as venture growth investor backed and is currently operating.
When was hellocare founded?
hellocare was founded in 2023. It employs 251 to 500 people.
Where is hellocare based?
hellocare is headquartered in Clearwater, United States, in the North America region.
How does hellocare make money?
Two revenue lines are on record. Recurring software and service subscriptions are the primary driver. The others are hardware sales (Hello 2 device).
Who are hellocare's main competitors?
Broad incumbents on record are Amwell (American Well), Teladoc Health and Microsoft Cloud for Healthcare. Direct peers are Caregility, AvaSure, Hicuity Health and Andor Health. Emerging players are Artisight and Abridge. Caregility (duplicate placeholder, see top) is listed as an others.
Does hellocare have an API?
No public API is recorded for hellocare.
What industry is hellocare in?
hellocare's product category is Healthcare Virtual Care Software (AI-Assisted Virtual Care Platform). Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated). Its NAICS code is 54151 and its SIC code is 7372.