Digitech

What Digitech does

Digitech, Inc. is a Tampa, Florida-based telecommunications technology company, founded in 1987 and operating as an authorized value-added reseller of Avaya and NEC business communications systems under the 'Powered by Telitechs' branding. The company delivers a portfolio spanning on-premise and cloud-delivered voice infrastructure, including VoIP phone systems, hosted and traditional PBX, unified communications, wireless mobility, call-center solutions, security solutions, structured wiring, and dedicated healthcare communications offerings for physician practices and similar institutions. Distribution is through direct sales in the US Southeast (anchored by the Tampa headquarters at 4011 W. South Avenue) supplemented by a nationwide carrier services network spanning 100+ carriers and an authorized-reseller channel for Avaya IP Office/Cloud Office and NEC SV9100/SV9300/SV9500, plus NEC Blue Connect Cloud.

Digitech monetizes across five streams: hardware sales of Avaya and NEC IP business phone systems, professional services (consultation, engineering, design, installation, and site management), recurring service and support contracts with 24/7 personnel and SLA-backed parts/labor coverage, subscription recurring revenue from hosted cloud solutions, and carrier/managed services (with financing options through Avaya Financial, Graybar Financial, and NEC Financial). Multi-year contracts and quote-based pricing are the norm; the company serves a hybrid segmentation of small-to-large businesses and Fortune 500 enterprises, with targeted use cases for healthcare, call centers, and complex enterprise environments. The technology stack is built around incumbent enterprise communications vendors rather than proprietary IP, with differentiation positioned on vendor neutrality, broad third-party integration, and long-tenured regional customer relationships. No AI/ML capabilities are evidenced in the product set or public materials.

The organization is small (11-50 employees), privately held, and led by President and CEO Wayne Critcher. Recent activity centers on a refreshed 2025 brand identity and the migration of an on-premise hardware resale base toward hosted/cloud PBX and unified communications. Headcount, funding, and revenue figures are not publicly disclosed.

Name

Digitech

Legal name

Digitech, Inc.

Website

https://digitechincorporated.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Digitech is a Tampa-based telecom technology company and authorized Avaya/NEC reseller, delivering VoIP, hosted PBX, unified communications, and managed carrier and support services to small, mid-market, and Fortune 500 businesses in the US Southeast and nationwide.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Business phone systems
• VoIP services
• Hosted PBX
• Unified communications
• Telecom consulting

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hardware Sales: Sale of business phone systems including Avaya IP and NEC IP business phone systems, along with associated equipment
2. Professional Services: Consultation, engineering, design, implementation, and installation services for telecommunications systems. Also includes site management and networking services.
3. Service and Support: Ongoing support including 24/7 service personnel, system relocations, additions and changes. Service Level Agreements with parts and labor coverage.
4. Hosted/Cloud Solutions: Cloud-based hosted PBX and hosted cloud solutions with recurring subscription fees
5. Carrier Services: Access to over 100 carrier services nationwide for voice and long distance services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Digitech delivers complete PBX, VoIP, and Cloud-Based phone systems designed for businesses. As an authorized reseller of Avaya and NEC business phone systems, the company provides consultation, engineering, design, implementation, and 24/7 ongoing support. Their portfolio spans on-premise and cloud delivery models, with hosted PBX, unified communications, wireless mobility, call center, and carrier services layered on top of the core phone system offerings.

Product overview

Digitech is a telecommunications technology company (operating since 1987) that offers a portfolio of business phone systems and communications solutions spanning on-premise and cloud delivery models. The core offering consists of VoIP phone systems, hosted PBX/cloud-based phone systems, PBX, unified communications, and wireless mobility. These are delivered through Avaya IP and NEC IP business phone system platforms (including SV9100, SV9300, SV9500 series and hosted/cloud variants such as Avaya Cloud Office and NEC Blue Connect Cloud). The company layers add-on services including call center solutions, healthcare applications, financial/purchase options, carrier & voice services (over 100 carrier services nationwide), and consulting & site management with SLA coverage. The products are positioned for businesses from small to Fortune 500, supported by a vendor-neutral approach and 24/7 service personnel.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Phone Systems Voice over IP business phone systems delivering fully integrated, end-to-end communications solutions for businesses of various sizes.
• Hosted PBX / Cloud-Based Phone Systems Cloud-hosted PBX solutions offering greater continuity options compared to traditional telecommunications, enabling businesses to manage communications without on-premise infrastructure.
• PBX (Private Branch Exchange) Traditional and IP-based private branch exchange systems providing business-focused phone capabilities with voice, data, and unified communications features.
• Unified Communications Integrated communications platform that unifies multiple tools and platforms, enabling seamless access to corporate resources across devices and locations, including desktop video, social media, and conferencing.
• Wireless Mobility Solutions Wireless communications solutions allowing team members both inside and outside the organization to stay connected from any location.
• Avaya IP Business Phone Systems Avaya IP Office and Cloud Office solutions including IP phone systems for businesses, available as both hosted cloud and on-premise digital/VoIP options.
• NEC IP Business Phone Systems NEC IP business phone systems including SV9100, SV9300, and SV9500 series, offered as hosted cloud and on-premise digital/VoIP solutions (e.g., NEC Blue Connect Cloud).
• Call Center Solutions Feature-rich and budget-friendly call center phone systems that are easy to use and customizable for business needs.
• Carrier & Voice Services Access to over 100 carrier services nationwide, providing clients with optimal overall cost solutions by identifying the best carrier options for their requirements.
• Healthcare Applications Information technology services dedicated to helping healthcare institutions, physician practices, and related organizations with telecommunications needs.
• Telecom Consulting & Site Management Consultation and site management services for networking, data, internet, and long-distance services, including system relocations, additions, and changes available 24/7.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• NEC (Nippon Electric Company)coreTechnology or IntegrationDigitech is an authorized NEC partner/reseller offering NEC IP business phone systems including SV9100, SV9300, SV9500, and NEC Blue Connect Cloud solutions. NEC provides the underlying technology platform for Digitech's telecommunications offerings.
• AvayacoreTechnology or IntegrationDigitech is an authorized Avaya partner/reseller offering Avaya IP Office, Avaya Cloud Office, and other Avaya IP business phone systems. Avaya provides the technology platform for Digitech's unified communications and call center solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Nextiva: Nextiva is a cloud communications platform offering hosted PBX, VoIP, and unified communications targeted at SMBs and mid-market, closely overlapping Digitech's core product portfolio and customer segments.
• RingCentral: RingCentral is a leading cloud UCaaS/hosted PBX provider delivering voice, messaging, video, and contact center as subscription services to SMB and mid-market customers, directly competing with Digitech's hosted/cloud PBX and unified communications offerings.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers cloud communications, hosted PBX, and UCaaS APIs; its SMB and mid-market cloud PBX products compete head-on with Digitech's hosted/cloud PBX solutions.
• Zoom Phone: Zoom Phone is a cloud-based PBX/UCaaS service tightly integrated with Zoom's video platform, targeting the same SMB and mid-market buyers that Digitech serves with hosted PBX and unified communications.
• 8x8: 8x8 provides cloud voice, UCaaS, and contact center services for SMB through enterprise, with hosted PBX and VoIP at its core, directly comparable to Digitech's cloud-hosted and on-premise hybrid delivery model.

Emerging players

• Five9: Five9 is a cloud contact center (CCaaS) provider, comparable to Digitech's call center solutions add-on; overlap is partial since Digitech bundles CCaaS as one module within a broader PBX/UC portfolio.

Broad incumbents

• Avaya: Avaya is the OEM whose IP Office, Cloud Office, and contact center products Digitech resells; Avaya operates broadly as a UC, CCaaS, and communications platform vendor, with overlap rather than identity to Digitech's narrower reseller/integrator role.
• Mitel: Mitel is a global PBX, UCaaS, and cloud communications vendor with a large partner/reseller ecosystem, comparable to Digitech's Avaya/NEC-based on-premise and hybrid offerings, especially for SMB and mid-market voice deployments.
• NEC (UNIVERGE): NEC provides the SV9100/SV9300/SV9500 on-premise PBX and NEC Blue Connect Cloud platforms that Digitech resells; NEC is a broad incumbent in enterprise communications and unified communications, comparable as a technology partner rather than a head-to-head competitor.

Others

• Telitechs: Telitechs is the technology partner Digitech brands itself as "Powered by," providing an underlying technology/services backbone; not a direct competitor but a critical enabler in Digitech's operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Official.DigitechInc
• LinkedInlinkedin.com/company/digitech-incorporated

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digitech