What 2talk does

2talk is a US-based unified communications provider founded in 2008 and headquartered in Marina Del Rey, California, operating as a fully remote company with 11-50 employees. Its core offering is a self-managed Cloud PBX included free with every calling plan, layered onto a SIP-based VoIP backbone spanning Cloud PBX, UCaaS (Call, Chat, Meet), SIP Trunking, Microsoft Teams Direct Routing, FLIP VoIP Gateways for legacy analog/POTS and PRI modernization, Virtual Fax via a 2vFax sub-brand, and 2talk Softphone mobile and web clients. The platform exposes features such as auto attendant (IVR), call queuing, call recording, voicemail-to-email, presence & BLF, music on hold, and time-of-day routing, with auto-provisioning for Yealink and Poly handsets.

The company sells primarily to small and medium businesses in the United States, positioning itself as a low-cost alternative to large legacy carriers and to competitors such as Grasshopper. Distribution is product-led via self-serve signup through now.2talk.com, supplemented by inside sales (800 283 1332), web contact forms with company-size and industry qualification, and a sales agent partner/reseller program. Named customers and case studies (Orozco's Auto Service, South West Towing, Sling Pilot Academy, Westland, Allied 100, Vantage, Diversified Supply, German Bliss, Pinnacle Hospitality) all sit in SMB verticals including automotive, towing, flight training, real estate, healthcare, LED lighting, distribution, and hospitality.

Revenue is generated through tiered subscription plans (Lite $14.95/month with 500 domestic minutes up to NewTalk 20 at $166.50/month with 20 lines and 25,000 minutes), annual and multi-year contract variants, usage-based domestic overages and international calling, hardware sales, number porting fees, dedicated and broadband internet bundles, and add-on services such as professional audio recording and inbound toll-free. The company claims a customer base of 10,000+ businesses and has won consecutive Cloud VoIP Excellence Awards from INTERNET TELEPHONY Magazine in 2023, 2024, and 2025, with a planned AI Voice Agent platform launch in Q1 2026.

Name

2talk

Legal name

2talk LLC

Website

https://2talk.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

2talk is a US-based VoIP and Cloud PBX provider delivering business phone, UCaaS, SIP trunking, Teams Direct Routing, virtual fax, and bundled internet services to small and medium businesses across multiple industries.

Ownership category

akta.pro rank

Product category

Cloud Communications

NAICS

Wired Telecommunications Carriers (517111), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

SIP Trunking & Voice Termination (HDAIAHAC), VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF)

Keywords

• Cloud PBX services
• VoIP phone systems
• Unified communications
• SIP trunking services
• Business phone hosting

Headquarters

HQ city

Marina Del Rey

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Subscription VoIP Plans: Monthly or annual subscription plans for VoIP phone service with varying included minutes and features. Plans range from Lite ($14.95/mo) to NewTalk 20 ($166.50/mo). Annual plans offer discounted rates.
2. Additional Lines/Extensions: Revenue from additional VoIP lines beyond the base plan allocation.
3. Overages: Charges for domestic calling minutes exceeding plan inclusions, typically at $0.03 per minute.
4. International Calling: Revenue from international calls at published rate cards, typically charged at different rates than domestic calls.
5. Equipment Sales: Sale of VoIP handsets and equipment such as Yealink IP phones.
6. Number Porting Fees: Fee of $50 per number for porting numbers within six months of account setup.
7. Dedicated Internet Service: High-speed connectivity options including Dedicated Internet starting at $399/mo with free installation.
8. SIP Trunking: SIP trunking services for businesses with their own PBX, with custom pricing based on calling volume.
9. Professional Audio Recording: High-quality professional audio messages for businesses.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

2talk is a VoIP and Cloud Communications provider that delivers a cloud-based business phone system (Cloud PBX) bundled with calling plans for US small and medium businesses. The portfolio spans hosted PBX, SIP trunking, FLIP VoIP gateways for legacy phone systems, UCaaS (call, chat, meet, SMS), virtual fax, inbound toll-free, professional audio recording, and mobile/desktop softphones, sold primarily through tiered monthly and annual subscriptions with usage-based overages.

Product overview

2talk is a VoIP and Cloud Communications provider offering a unified platform for business phone systems. The core product is Cloud PBX, a cloud-based phone system included free with all calling plans, which serves as the central management platform for phone numbers, extensions, and call routing. The product portfolio includes: Business Phone System (complete VoIP solution with bundled handsets), UCaaS (unified communications with calling, chat, meet, and SMS), Microsoft Teams Direct Routing (integration with Teams), SIP Trunking (for existing PBX connections), FLIP VoIP Gateways (hardware for legacy system modernization), Virtual Fax (fax-to-email service), and 2talk Softphone (mobile/desktop apps). The company offers tiered pricing plans under the NewTalk brand ranging from Lite ($14.95/month, 500 minutes) to NewTalk 20 ($166.50/month, 20 lines, 25,000 minutes), plus Unlimited and annual discount options. All plans include Cloud PBX features like auto attendant, call queuing, call recording, voicemail-to-email, presence, and music on hold.

Differentiator

Problem solved

Functional benefit

Brands

• NewTalk: Series of VoIP calling plans (Single, 3, 5, 10, 15, 20 lines) with various pricing tiers and included minutes.
• FLIP VoIP Gateways
• 2talk Softphone

Quantifiable outcome

• Save up to 80% on business communication costs
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• YealinkcoreTechnology or IntegrationYealink is a manufacturer of VoIP devices. 2talk offers automatic provisioning for Yealink IP phones as part of their device setup process. Case studies reference Yealink handsets being deployed with 2talk service.
• PolycoreTechnology or IntegrationPoly (formerly Plantronics + Polycom) manufactures communication equipment. 2talk offers automatic provisioning for certain Poly devices.
• Microsoft (Teams Direct Routing)coreTechnology or Integration2talk offers Microsoft Teams Direct Routing integration that allows businesses to use 2talk's VoIP service within the Microsoft Teams environment, bringing flexibility to Teams Phone.
• LinkedIn AdsminorGTM or Marketing Partner2talk uses LinkedIn Ads for online advertising, including analysis and conversion tracking through LinkedIn's remarketing technology.
• Facebook (Meta)minorGTM or Marketing Partner2talk uses Facebook Custom Audiences to display personalized ads to people on their email lists when they visit Facebook. Also uses Facebook Connect for login functionality.
• Google (DoubleClick)minorGTM or Marketing Partner2talk uses Google's DoubleClick re-targeting cookie for personalized advertising across websites and social media platforms.
• Twitter/X AdvertisingminorGTM or Marketing Partner2talk advertises on Twitter with content tailored to user interests based on browsing behavior.
• Sales AgentsminorChannel Partner/ Reseller/ Distributor2talk has a partner program for sales agents who resell 2talk services to businesses.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Nextiva: Cloud communications provider focused heavily on small and medium businesses, offering VoIP, UCaaS, and contact center. Closely comparable to 2talk in SMB targeting, pricing structure, and product breadth.
• Vonage (Ericsson): Cloud communications platform offering UCaaS, SIP trunking, and APIs, now part of Ericsson. Comparable to 2talk across VoIP plans and SIP Trunking, with a comparable SMB and mid-market customer overlap.
• GoTo (GoTo Connect): Cloud communications provider offering GoTo Connect UCaaS/Cloud PBX targeted at SMBs and mid-market. Comparable to 2talk in product scope and SMB customer orientation, with a larger feature portfolio.
• Dialpad: AI-powered UCaaS provider offering voice, messaging, meetings, and AI voice/contact center. Direct competitor to 2talk in Cloud PBX and a relevant benchmark for 2talk's planned AI Voice Agent product.
• 8x8: Public UCaaS and contact-center-as-a-service provider serving SMB through enterprise with global PSTN coverage. Direct competitor across Cloud PBX, voice, and UCaaS; relevant benchmark for 2talk's AI Voice Agent ambitions.
• RingCentral: Public UCaaS/Cloud PBX leader serving SMBs and enterprises with voice, messaging, video, and contact center. Direct competitor to 2talk across the full SMB VoIP/UCaaS stack and the most relevant benchmark for 2talk's target customer.
• Grasshopper: SMB-focused virtual phone system and VoIP service explicitly named by 2talk as a comparison target. Closely comparable in small-business VoIP positioning, feature set, and pricing tier structure.
• Ooma: VoIP/UCaaS provider for SMBs and consumers with Office and Cloud PBX offerings. Comparable to 2talk in SMB-focused Cloud PBX positioning and similar pricing for small-line accounts.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone is the dominant enterprise UC platform that 2talk integrates with via Direct Routing. Functions as both a major competitor in UCaaS and a strategic partner channel for 2talk's Microsoft Teams Direct Routing product.
• Zoom (Zoom Phone): Major video/UCaaS incumbent that bundles Zoom Phone into its broader collaboration platform. Competes with 2talk on SMB UCaaS and Cloud PBX but operates at much larger scale with significantly broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@2talkUS
• Facebookfacebook.com/US2talk
• LinkedInlinkedin.com/company/2talkus

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 2talk