What Waltham Services does

Waltham Services, LLC, operating as Waltham Pest Services, is a privately held pest management company headquartered in Waltham, Massachusetts. Founded in 1893 as Waltham Chemical Company by Frank "Bugs" Martin, the firm is the self-described original pest control company in New England and operates as an LLC under an undisclosed parent entity that maintains an employee assistance fund. It serves both residential and commercial customers across six New England states (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont) plus New York, with physical branches in Waltham, Milford, New London, Scarborough, Boston, Pawtucket, and Albany. The current President and Owner is Clarke Keenan, and the company employs 101-250 people.

The company's core offering is a comprehensive pest control service covering 30+ pest types (ants, bed bugs, cockroaches, rodents, mosquitoes, termites, stinging pests, etc.) built on an Integrated Pest Management (IPM) methodology that combines inspection, treatment, and ongoing prevention. Specialized proprietary or differentiated capabilities include canine bed bug detection (95-98% accuracy with daily-trained dogs evaluated above national standards), K9 rodent detection, the Tick Box Control System that applies low-dose insecticide via rodent bait stations, the eco-friendly GreenSuite™ line, CO2-based rodent control, PestDetect remote monitoring, and bat exclusion services. Commercial offerings extend across 24+ industries and add real estate Wood Destroying Insect Reports (WDIR), trash chute cleaning, scenting, floor drain maintenance, disinfection, and insulation services. The company holds a BBB A+ rating, a 4.8/5 rating across 844 BirdEye reviews, and a 2023 Highwire Gold Safety Award, and was named a 2023 Top Workplace and Cultural Excellence winner.

Waltham Services makes money through a mix of recurring subscription plans and one-time treatments. Annual or monthly contracts include the Home Care Plan, GreenSuite for Home, Mosquito Control at $85/month, and the BARRIER+ rodent/snake/bird protection add-on; one-time and project-based revenue comes from termite treatments, bed bug elimination (heat, conventional, or full fumigation), real estate WDIRs, and commercial specialized services. Distribution is regional and direct: customers acquire service through a 1-800 line, website quote requests, and field service technicians dispatched from the seven branch offices. Marketing emphasizes a 130-year brand, Board Certified Entomologists, satisfaction guarantees, and community education through the trademarked Waltham Services Academy® platform.

Name

Waltham Services

Legal name

Waltham Services, LLC

Website

https://walthamservices.com

Company type

Private

Founded year

1893

Operating status

Operating

Headcount range

101–250 employees

Short description

Waltham Services is a 130-year-old, privately held New England pest management company (founded 1893) providing residential and commercial Integrated Pest Management services across six New England states and New York, with specialties in termite, mosquito, bed bug, and K9 detection work.

Ownership category

akta.pro rank

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Year-Round Pest Control Plans: Recurring subscription-based pest control services providing ongoing protection for homes and businesses. Covered under GreenSuite for Home and Home Care Plan programs with monthly or annual billing.
2. One-Time Treatments: Individual pest control services for specific infestations including ants, bed bugs, termites, rodents, mosquitoes, and other pests. May include special offers and first-time customer discounts.
3. BARRIER+ Program: Add-on protection program providing extra defense from mice, rats, squirrels, birds, snakes and more. Offered at $150 discount when purchased with year-round pest control plan.
4. Termite Programs: Comprehensive termite treatment and prevention programs including liquid barriers, baiting systems, and wood destroying insect reports for real estate transactions.
5. Mosquito Control Plans: Monthly mosquito control service at $85/month with treatments from April to October, including eco-friendly trap add-ons for 24/7 protection.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Waltham Services provides residential and commercial pest control services across New England and New York, covering 30+ pest types including ants, bed bugs, cockroaches, rodents, mosquitoes, termites, and stinging pests. Services are delivered via Integrated Pest Management (IPM) techniques through year-round subscription plans (Home Care Plan, GreenSuite) and one-time treatments, with specialized offerings such as canine bed bug detection, K9 rodent detection, termite defense systems, and eco-friendly mosquito control.

Product overview

Waltham Services is the original pest control company in New England (established 1893) offering a comprehensive portfolio of residential and commercial pest management services. The core offering is its general Pest Control Services covering 30+ pest types including ants, bed bugs, cockroaches, rodents, mosquitoes, termites, and stinging pests, utilizing Integrated Pest Management (IPM) techniques. Service plans include GreenSuite™ for Home (eco-friendly), Home Care Plan (annual protection), and Barrier+ (enhanced exterior defense). Specialized services include Canine Bed Bug Detection, K9 Rodent Detection, PestDetect Remote Monitoring, Termite Control with three treatment options, and Mosquito Control with eco-friendly traps. Commercial offerings extend to 23+ industries including healthcare, hospitality, food processing, and property management, with services like Trash Chute Cleaning, Floor Drain Maintenance, Scenting Services, HomeReady™, and Proactive Bed Bug Program. The company also offers add-on services including Exclusion Services, Disinfectant Services, Insulation, Wood Destroying Insect Reports, Waltham Services Academy®, and Special Event Treatments.

Differentiator

Problem solved

Functional benefit

Brands

• GreenSuite: Eco-friendly pest control and mosquito control program offering sustainable treatments
• Waltham Services Academy
• Barrier+
• Waltham Pest Services

Products and services

• Residential Pest Control Services Comprehensive residential pest control services covering 30+ pest types (ants, bed bugs, cockroaches, mosquitoes, rodents, termites, spiders, stinging pests, and more) for homeowners using Integrated Pest Management (IPM) techniques combining inspection, treatment, and ongoing prevention.
• Commercial Pest Management Services
• Termite Control Services
• Mosquito Control Services Targeted mosquito treatments for residential and commercial customers including adulticide applications, larval control, and eco-friendly trap systems providing 24/7 protection. Monthly service plans are available April through October at $85/month.
• Bed Bug Control Services Comprehensive bed bug elimination services for residential and commercial customers including heat treatments, conventional chemical applications, canine detection, and full-elimination fumigation options.
• GreenSuite for Home Eco-friendly year-round pest control subscription plan for homeowners covering ants, beetles, centipedes, crickets, earwigs, millipedes, silverfish, and spiders with ongoing treatments using the proprietary GreenSuite product line.
• Home Care Plan Annual residential pest protection subscription plan covering common household pests with scheduled treatments and ongoing prevention for homeowners.
• Canine Bed Bug Detection (K9) Trained K9 detection unit with handlers providing 95-98% accuracy identification of bed bugs and single eggs, exceeding national scent detection standards. Used for residential and commercial inspections.
• K9 Rodent Detection Commercial service using trained canine teams to detect rodent infestations and activity in commercial properties such as multifamily, food processing, and warehouse facilities.
• PestDetect Remote Monitoring Technology-enabled remote monitoring system providing continuous pest activity surveillance for commercial facilities to enable early detection and proactive intervention.
• CO2 Rodent Control Carbon dioxide-based rodent control method for commercial properties offering chemical-free elimination of rodent populations.
• Wood Destroying Insect Reports (WDIR) Inspection reports for real estate transactions covering termites, carpenter ants, carpenter bees, and wood-boring beetles, with damage assessment documentation for property sales and mortgage lending.
• Exclusion Services Professional sealing and exclusion work to identify and close entry points in building foundations and siding, preventing pest entry for residential and commercial customers.
• Insulation Services Attic insulation services for residential customers that also support pest prevention and energy efficiency.
• Disinfectant Services Commercial and residential disinfection services for pathogen control and hygiene maintenance.
• Trash Chute Cleaning Program Commercial cleaning service for trash chutes in multifamily and commercial buildings, supporting pest prevention and hygiene.
• Floor Drain Maintenance and Bioremediation Commercial bioremediation services for floor drain maintenance and cleaning in commercial facilities.
• Scenting Services Commercial odor management services for facilities requiring environmental scent control, supporting customer and employee experience.
• Proactive Bed Bug Program Commercial prevention program using canine monitoring and early detection to prevent bed bug infestations in hospitality and lodging settings.
• HomeReady Commercial Program Commercial property preparation program ensuring properties are pest-free and move-in ready for property managers and landlords.
• Special Event Pest Treatments Pest control treatments for outdoor special events to ensure pest-free gatherings for residential and commercial customers.

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Greenix Pest Control: Fast-growing pest control company emphasizing eco-friendly and integrated pest management for residential customers. Competes directly with Waltham's GreenSuite positioning in the sustainability-focused segment of residential pest control.
• Aptive Environmental: Tech-enabled residential pest control company with strong digital booking and recurring subscription model. Emerging direct competitor in the residential segment where Waltham competes, with national marketing budget and tech-forward customer experience.

Direct peers

• Ehrlich Pest Control: Regional pest control operator serving the Mid-Atlantic and Northeast with residential, commercial, and termite programs. Closest regional peer to Waltham in scale and service breadth, with overlap in commercial verticals like food processing and property management.
• Terminix: One of the largest pest control providers in North America with extensive residential and commercial service lines including termite, bed bug, and mosquito control. Direct competitor across all Waltham service categories and geographies.
• Mosquito Joe: National franchise focused on residential and commercial mosquito and tick control services, directly overlapping with Waltham's GreenSuite mosquito and tick programs. Comparable subscription model and seasonal service cadence.
• Orkin: National pest control leader offering residential and commercial services across all 50 states, including full geographic overlap with Waltham's New England footprint. Directly comparable on residential pest plans, termite, mosquito, and commercial IPM offerings.
• HomeTeam Pest Defense: Pest control provider specializing in termite defense with the Taexx in-home pest control system, serving both residential and commercial customers. Comparable on termite treatment options and recurring pest defense plans.
• Truly Nolen Pest & Termite Control: Family-feel national pest control brand with strong residential focus and growing commercial presence, including in the Northeast. Comparable on residential subscription plans, termite, and specialty pest offerings.

Regional players

• Massey Services: Privately held regional pest control, termite, and lawn care provider operating primarily in the Southeast US. Similar privately held structure, broad residential and commercial service portfolio, and integrated pest management approach.
• Arrow Exterminators: Large regional pest control operator headquartered in the Southeast with residential and commercial services. Comparable in scale and multi-branch regional model, though operating in different geographies than Waltham.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/walthamservices
• YouTubeyoutube.com/channel/UCiT_HOLbATjYTuhZn0DEpww
• Facebookfacebook.com/WalthamServices
• LinkedInlinkedin.com/company/waltham-services
• Instagraminstagram.com/walthampestservices

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waltham Services