Hover Networks

What Hover Networks does

Hover Networks, Inc. is a privately held, Buffalo, New York-based provider of cloud-based VoIP business phone services, incorporated in New York and operating since 2009. The company sells a unified communications platform anchored by its Business Phone System core product, with add-on modules including a Contact Center, the in-house Hover Buzz softphone/webphone, an in-house Analytics platform, and integrations with Microsoft Teams and CRM systems. Its technical architecture emphasizes a dedicated voice-only router that segregates voice traffic from the customer data network, paired with proactive monitoring and automatic failover to support a 99.999% uptime guarantee, and is certified under HIPAA, SOC 2, and NIST 800-53 frameworks to serve regulated verticals.

The company sells primarily through a direct sales-led motion with a dedicated sales team, free consultation, and custom system design, complemented by a multi-tier channel program (referral, channel, and wholesale/white-label partners). Pricing is quote-based with two main structures: an All-Inclusive monthly rental that bundles equipment, service, and support with no upfront costs, and a traditional purchase model; usage beyond 1,500 minutes per user per month is billed at $0.02 per minute. Revenue is generated from recurring monthly subscriptions, usage-based charges, equipment rental, equipment sales, and professional services for installation and moves.

Target customers are SMB and mid-market organizations across five primary verticals: Medical Services (HIPAA-compliant communications), Non-Profit/Government/Education, Professional Services, Manufacturing, and Construction. The company maintains a regional footprint across eight markets in the United States (Buffalo, Rochester, Lockport, North Tonawanda, Niagara Falls, Syracuse, Erie, Charlotte, and Baton Rouge), serves customers through direct sales and resellers, and reports a 99% customer retention rate with a 5.0 Google rating across 575 reviews.

Name

Hover Networks

Legal name

Hover Networks, Inc.

Website

https://hovernetworks.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Hover Networks is a privately held, Buffalo-based provider of cloud-based VoIP business phone systems and unified communications, serving SMB and mid-market customers across healthcare, government, professional services, manufacturing, and construction sectors in eight U.S. markets.

Ownership category

akta.pro rank

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Phone Service Subscriptions: Monthly recurring subscription fees for cloud-based VoIP phone services. Includes all-inclusive rental option with equipment, service, and support bundled into predictable monthly rate with no upfront equipment costs. Also offers traditional purchase model.
2. Usage-Based Charges: Usage-based charges for excessive minute usage beyond included 1500 minutes per user per month aggregated across account (local, long distance, Canada, and Mexico calling). Excessive usage billed at $0.02 per minute.
3. Equipment Rental: Monthly rental charges for equipment (phones, switches, routers) under All-Inclusive Offers. Equipment remains sole property of Hover Networks.
4. Equipment Purchase: One-time purchase of equipment including phones, switches and routers. Customer responsible for use, care and replacement of purchased equipment.
5. Professional Services: Installation charges, set-up charges, and additional installation and move fees for new locations or service changes requiring technician dispatch.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Hover Networks sells cloud-based VoIP business phone systems and related communications services to small and mid-sized businesses. Its core offering is a hosted phone system delivered with a dedicated voice-only router, supplemented by Contact Center queue management, the in-house Hover Buzz softphone/webphone, real-time and historical call Analytics, and integrations with Microsoft Teams and CRM platforms. Services are offered through monthly subscription, all-inclusive rental, or equipment purchase pricing models with usage charges above 1,500 minutes per user per month.

Product overview

Hover Networks offers a unified cloud-based VoIP phone system portfolio centered on their Business Phone System as the core product. The platform is supplemented by specialized modules including Hover Buzz (softphone/webphone for remote and mobile workforce), Analytics (call reporting and insights), Contact Center (call queue management), and Integrations (Microsoft Teams and CRM connectivity). The company also provides an All-Inclusive rental option that bundles equipment, service, and support into a single monthly rate. The product architecture supports businesses from small offices to multi-location enterprises with features like call recording, advanced routing, and business continuity tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Phone System Cloud-based VoIP business phone system providing enterprise-level communication with 99.999% uptime, advanced call routing, auto-attendants, call queues, and multi-location support. Includes features such as call recording, click-to-dial, and voicemail to email/text, designed for small to mid-sized businesses.
• Contact Center Contact center solution for managing high call volumes efficiently with organized call queues, call forwarding features, and callback functionality for customer wait management. Built on top of the Hover Networks Business Phone System.
• Hover Buzz In-house developed softphone and webphone application that brings full desk phone functionality to computers and smartphones. Provides a Bring Your Own Device (BYOD) option allowing teams to make and receive calls from any location with internet access.
• Analytics In-house analytics platform providing real-time and historical call reporting data, unlimited scheduled reports and dashboards, insights into call patterns, team performance monitoring, and communication trends to support business decisions.
• Integrations Integration services enabling connection with Microsoft Teams, CRM platforms, and other business applications via open API for custom workflow automation, including click-to-dial directly from CRM platforms and databases.

Quantifiable outcome

• 99.999% uptime guarantee
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature6 records

Partnerships

One partnership is on record.

• Microsoft TeamscoreTechnology or IntegrationMicrosoft Teams integration allows customers to unify chat, voice, and video capabilities with their Hover Networks phone system, creating a centralized collaboration platform.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 8x8: 8x8 delivers cloud voice, contact center, video, and chat through its XCaaS platform. It directly competes with Hover Networks in cloud business phone systems and serves the same SMB and mid-market segments with comparable feature sets.
• RingCentral: RingCentral is a leading cloud-based UCaaS and VoIP provider offering cloud phone systems, contact center, and team messaging for SMBs and enterprises. It directly competes with Hover Networks across the same cloud-PBX product category and target customer base.
• Vonage: Vonage (now part of Ericsson) offers cloud communications, VoIP, and UCaaS solutions for businesses of all sizes. It is a direct competitor to Hover Networks in cloud-based business telephony with overlapping SMB and mid-market focus.
• Ooma: Ooma provides cloud-based VoIP phone services for SMBs, with a particular focus on small business customers and channel-driven distribution. It is directly comparable to Hover Networks in product offering and SMB target market.
• Nextiva: Nextiva provides cloud-based VoIP, contact center, and unified communications for SMBs and mid-market customers with a strong emphasis on customer service. It is directly comparable to Hover Networks in product, customer segment, and service-quality positioning.
• GoTo (formerly LogMeIn): GoTo provides cloud-based phone systems, video conferencing, and contact center solutions targeted at SMBs and IT partners. It directly competes with Hover Networks in cloud PBX and unified communications for the small-to-mid-market segment.
• Dialpad: Dialpad offers AI-powered cloud communications, VoIP, and contact center solutions for SMBs and enterprises. It is directly comparable to Hover Networks in cloud phone systems and business telephony, with greater emphasis on AI features.

Broad incumbents

• Zoom (Zoom Phone): Zoom Phone is the cloud PBX offering within Zoom's broader collaboration platform. It competes with Hover Networks in cloud business telephony but operates as part of a much wider portfolio (meetings, video, chat, contact center) and serves a global customer base.
• Mitel: Mitel provides business communications including cloud, on-premises, and hybrid UCaaS solutions for SMBs and enterprises. It overlaps with Hover Networks in cloud business phone systems but addresses a much broader range of deployment models and customer profiles.
• Microsoft Teams Phone: Microsoft Teams Phone delivers cloud-based telephony integrated with the Microsoft Teams collaboration platform, with which Hover Networks has a partnership. As an incumbent in the broader productivity and communications stack, it represents both an integration partner and a competitive threat to standalone VoIP providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hover_networks
• Facebookfacebook.com/HoverNetworks
• LinkedInlinkedin.com/company/hover-networks
• Instagraminstagram.com/hovernetworksinc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hover Networks