MedService Repair

What MedService Repair does

MedService Repair is a privately-held U.S. distributor and service provider specializing in supplies, parts, and maintenance for automated endoscope reprocessors (AERs). Founded in 1994 (firmographics) and headquartered in Vernon Hills, Illinois, the company serves hospitals, ambulatory surgery centers, and medical clinics that perform endoscopic procedures, with operations confined to the United States. Its core proposition is OEM-compatible replacement filters, consumables, and refurbished equipment priced below the original manufacturers, paired with preventative maintenance, repair, and technical-support services. The company markets itself as the oldest AER supplier in the U.S. market with 25-plus years of category experience.

The product portfolio is built around OEM-compatible water and disinfectant filters for the five dominant AER platforms — Medivators/Cantel, Olympus, STERIS, ASP/J&J, and Custom Ultrasonics — complemented by enzymatic detergents (Medizyme, Endocept), high-level disinfection test strips, xenon lamps, Scope Buddy flushing pumps, tip protectors, and cleaning consumables. On the equipment side, MedService Repair sells factory-refurbished AERs and certified pre-owned Olympus gastroscopes, colonoscopes, and bronchoscopes. Service revenue comes from scheduled preventative maintenance, endoscope repair, technical support, and biomed/clinical training delivered through MedService Repair University.

Revenue mechanics combine transactional e-commerce sales (member-only pricing behind account login), quote-based pricing for refurbished equipment and service agreements, and recurring consumable replenishment. The go-to-market is sales-led with a direct-to-facility e-commerce storefront plus phone-based consultative support (800-315-9118); marketing relies on SEO and an extensive educational blog. The company holds no disclosed patents, has no institutional funding, no parent company, and no subsidiaries, operating as an independently-owned LLC with co-founder Joe Fenton and President Michael Goy at the helm.

Name

MedService Repair

Legal name

MedService Repair LLC

Website

https://medservicerepair.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

MedService Repair is a privately-held U.S. distributor and service provider of OEM-compatible filters, consumables, refurbished equipment, and maintenance services for automated endoscope reprocessors, serving hospitals, surgery centers, and endoscopy clinics.

Ownership category

akta.pro rank

Product category

Medical Equipment Maintenance & Supplies

NAICS

Surgical Appliance and Supplies Manufacturing (339113), Electronic and Precision Equipment Repair and Maintenance (811210), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)

SIC

Surgical & Medical Instruments & Apparatus (3841), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Reprocessing & Endoscope Infection Prevention (AERs, Drying/Storage, Leak Testing, Brushes) (HLAHANAJ)

akta.pro secondary industry

Endoscopy Systems & Accessories (Scopes, Cameras, Light Sources, Insufflation) (HLAHADAB)

Keywords

• Endoscope reprocessing supplies
• AER replacement filters
• Endoscope repair services
• Refurbished medical equipment
• Endoscopy maintenance services

Headquarters

HQ city

Mundelein

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Medical Equipment Parts and Supplies: Sale of compatible and OEM replacement filters, detergents, disinfectants, and consumables for automated endoscope reprocessors (AERs). Products include Medivators, Olympus, Steris, ASP/J&J, and Custom Ultrasonics compatible filters and parts.
2. Refurbished Medical Equipment: Sale of refurbished AERs (automated endoscope reprocessors) and refurbished endoscopes including Olympus gastroscopes, colonoscopes, and bronchoscopes.
3. Maintenance and Repair Services: Preventative maintenance services, on-site service, endoscope repair, and endoscope service agreements for medical facilities.
4. Training Services: Biomed service training and clinical training for endoscope reprocessing through MedService Repair University.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

MedService Repair supplies OEM-compatible replacement parts (filters, detergents, disinfectants, consumables) for automated endoscope reprocessors (AERs) and sells factory-refurbished AERs and endoscopes. The company also provides preventative maintenance, on-site repair, technical support, and training services for endoscopy equipment at hospitals, surgery centers, and clinics across the United States.

Product overview

MedService Repair is a specialized medical equipment supplier offering supplies, parts, services, and training for automated endoscope reprocessors (AERs). The company provides OEM-compatible replacement filters (AER Filters) for Medivators/Cantel, Olympus, STERIS, ASP/J&J, and Custom Ultrasonics AER machines, along with consumables including enzymatic detergents (Medizyme, Endocept), disinfectants, HLD test strips, cleaning brushes, xenon lamps, tip protectors, and Scope Buddy flushing pumps. The company also sells refurbished and certified pre-owned AER equipment and endoscopes (Olympus gastroscopes, colonoscopes, bronchoscopes). Services include preventative maintenance, repair, technical support, and training programs for both biomedical technicians and clinical staff.

Differentiator

Problem solved

Functional benefit

Products and services

• AER Replacement Filters
• Detergents and Disinfectants
• HLD / Test Strips
• Xenon Lamps and Light Sources
• Scope Buddy and Scope Buddy Plus
• Endoscope Cleaning Accessories
• Refurbished AERs
• Refurbished and Certified Pre-Owned Endoscopes
• Preventative Maintenance Services
• Endoscope Repair Services
• Endoscope Service Agreements
• Technical Support Services
• Biomed Service Training
• Clinical Training - Endoscope Reprocessing

Quantifiable outcome

• Same day shipping on most products and supplies
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CS Medical: Manufacturer of the TD-100 and TD-200 automated transducer disinfectors and related reprocessing equipment; competes in adjacent AER-style capital equipment and service contracts.
• Healthmark Industries: Third-party manufacturer of cleaning brushes, detergents, test strips and other endoscope-reprocessing consumables; competes with MedService Repair's consumables catalog and shares the independent-supplier positioning.
• STERIS: OEM manufacturer of AERs (System 1E, Reliance EPS) and endoscope reprocessing chemistries; competes directly with MedService Repair on parts, service contracts and capital equipment for the same hospital/ASC customers.
• Advanced Sterilization Products (ASP, Johnson & Johnson): OEM manufacturer of the AER Evotech and Sterrad sterilization systems; competes on AER consumables and service across the same endoscopy and SPD customers.
• Olympus Medical: OEM of endoscopes and the OER Pro AER platform; sells OEM filters, reprocessors and service agreements that overlap with MedService Repair's compatible-filter and refurbished-scope offerings.
• Cantel Medical (Medivators, now part of STERIS): OEM of the Medivators AER family (DSD-201, DSD-Edge, Advantage Plus, CER Optima) — the platform around which MedService Repair has its deepest compatible-parts catalog, and a direct competitor for PM kits and service.
• Custom Ultrasonics: OEM of the System 83 Plus AER; one of the named compatibility lines carried by MedService Repair, and a direct competitor in the AER fleet space.
• Mobile Instrument Service: Independent third-party repair and refurbishment provider for flexible endoscopes and surgical instruments; directly competes with MedService Repair's endoscope repair service and refurbished-instrument offering.

Emerging players

• Pure Processing: Specialty supplier of endoscope and TEE probe reprocessing consumables and workflow tools (e.g., Pull-Thru, Soaking Kits); a niche competitor in the manual-cleaning side of the workflow MedService Repair serves.

Broad incumbents

• Ambu: Single-use endoscope manufacturer whose growth is a structural headwind to the third-party AER parts and refurbished-scope businesses, but is increasingly a relevant peer to watch for endoscopy-procedure volume dynamics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedService Repair