Live Chat Global

What Live Chat Global does

Live Chat Global, LLC is a private Business Process Outsourcing (BPO) company headquartered in Hoboken, New Jersey, founded in 2013 and operating with 251-500 employees. The company delivers a broad customer experience and inside sales portfolio organized around three pillars: Customer Experience (live chat, email, phone, and technical support), Inside Sales (B2B sales, B2C sales, lead generation, and sales development), and Operational Services (DevOps, staff augmentation, investment operations via the EdgeCore Partners partnership, and a dedicated startup scaling program branded as LCG Launch). It serves clients across at least seven verticals, including e-commerce and retail, healthcare, banking and financial services, travel and hospitality, automotive, real estate, and delivery and logistics, with end markets spanning enterprise, mid-market, and startup customers.

The underlying technology stack combines a BPO service delivery platform with AI-powered tooling: AI-driven chatbots with human-agent handoff, generative AI for text interactions, predictive analytics, CRM integration, and DevOps engineering practices including CI/CD pipelines, Infrastructure as Code, and automated testing. The company holds HIPAA, GDPR, PCI DSS, ISO 9001:2015, ISO/IEC 27001:2022, and ICMI certifications, which are foundational for serving regulated verticals. Delivery is provided through a four-country footprint covering the United States, Pakistan, the Philippines, and the UAE, with multilingual support in English, Spanish, French, German, and Italian and 24/7 coverage.

Live Chat Global operates a professional services revenue model with quote-based, customized pricing and multi-year contracts; a public cost calculator tool provides preliminary estimates based on team size, hours, languages, channels, and activity scope. Go-to-market is primarily direct enterprise and mid-market sales supported by content marketing, SEO, a startup program, and demo-driven conversion. The company is privately held and partner-led, with Wize Adeel serving as Partner and CEO, and EdgeCore Partners operates as a sister company extending the firm into investment operations.

Name

Live Chat Global

Legal name

Live Chat Global, LLC

Website

https://livechatgbl.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Live Chat Global is a private, Hoboken-headquartered BPO firm providing 24/7 multilingual customer experience, inside sales, and operational services across seven verticals from delivery centers in the US, Pakistan, the Philippines, and the UAE.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Multilingual/Localization Support (Language, Cultural Adaptation) (BPAAABAK), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

Keywords

• Customer support outsourcing
• BPO services
• Live chat support
• Multilingual contact center
• Technical support services

Headquarters

HQ city

Hoboken

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing Services: Live Chat Global generates revenue through BPO service contracts providing customer experience, sales, and operational support services. Services include live chat, email support, phone support, technical support, B2B/B2C sales, lead generation, sales development, DevOps, staff augmentation, and investment operations. Pricing is based on team size, hours, languages, and service scope as indicated by their cost calculator.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Live Chat Global is a Business Process Outsourcing (BPO) company that delivers outsourced customer experience, inside sales, and operational support services to businesses worldwide. Its portfolio spans live chat, email, phone and technical support, B2B and B2C sales, lead generation, sales development, DevOps, staff augmentation, and investment operations (via its EdgeCore Partners alliance), delivered through multilingual teams operating 24/7 from offices in the USA, Pakistan, Philippines, and UAE.

Product overview

Live Chat Global is a Business Process Outsourcing (BPO) company offering a comprehensive suite of customer experience and sales solutions. The portfolio is organized around three core service pillars: Customer Experience (live chat, email, phone, and technical support), Inside Sales (B2B sales, B2C sales, lead generation, and sales development), and Operational Services (DevOps, staff augmentation, investment operations via EdgeCore partnership, and startup scaling via LCG Launch). Supporting these core offerings are Training & Onboarding programs and a Cost Calculator tool. The company positions itself as a next-gen BPO that makes outsourcing feel in-house, providing multilingual 24/7 support across industries including e-commerce, healthcare, banking, travel, automotive, real estate, and logistics.

Differentiator

Problem solved

Functional benefit

Products and services

• Live Chat Support Real-time chat-based customer communication service providing instant responses to customer inquiries for businesses seeking to increase customer attention and engagement.
• Email Support Professional email customer service handling inquiries, responses, and ticket management for client businesses.
• Phone Support Voice-based customer support service with 24/7 availability, delivering personal and immediate assistance to end customers.
• Technical Support Expert technical assistance covering hardware and software issues, troubleshooting, maintenance, and Tier 1 through Tier 3 product support.
• B2B Sales Outsourced business-to-business sales solution with custom-tailored outreach strategies, high-value client relationship building, and data-backed sales insights.
• B2C Sales Direct-to-consumer sales service with personalized sales funnels, customer engagement strategies, and real-time data insights to enhance buyer experiences.
• Lead Generation High-conversion lead generation service including targeted marketing campaigns, multi-channel outreach, and data-driven lead acquisition optimization.
• Sales Development Strategic sales pipeline development service with lead qualification focused on high-potential opportunities, follow-up strategies, and CRM management.
• DevOps Services Development and operations support service including CI/CD pipelines, Infrastructure as Code, and automated testing to streamline client deployments.
• Staff Augmentation On-demand talent service providing skilled professionals across supply chain, legal, accounting, HR, IT/engineering, and cybersecurity who integrate into client teams.
• Investment Operations Investment operations solution delivered in partnership with EdgeCore Partners, covering C-Suite support, trade processing and settlement, portfolio accounting, and management company support.
• Scaling Startups (LCG Launch) Startup-focused bundled support combining customer experience, trust and safety, AI services, and consulting designed for small teams scaling to hundreds of staff.
• Training & Onboarding Structured onboarding and team training program covering system introductions, customer interaction techniques, sales mastery, and technical support expertise, with interactive modules and real-world simulations.

Quantifiable outcome

• Average Response Time <10 seconds for FRT
• +4 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

One partnership is on record.

• EdgeCore PartnerscoreStrategic or Co-development PartnerLive Chat Global has established a strategic partnership with EdgeCore Partners, a sister company, to deliver comprehensive investment operations solutions. This partnership enables Live Chat Global to offer C-Suite support, trade processing and settlement support, portfolio accounting, and management company support services. EdgeCore provides the specialized investment operations technology and expertise while Live Chat Global handles service delivery and client management.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Concentrix: Global CX/BPO leader offering customer care, sales, and technical support across voice, chat, and digital channels with multi-region delivery. Directly comparable as a full-service BPO competing for similar enterprise and mid-market client relationships across overlapping verticals like e-commerce, healthcare, and financial services.
• Foundever: Major CX/BPO provider (formerly Sitel and SYKES) delivering customer experience, sales, and digital support across multiple geographies and languages. Closely comparable business model with omnichannel support, multilingual delivery, and similar industry verticals as Live Chat Global.
• TTEC Holdings: Global CX technology and services company offering customer care, sales, and digital engagement solutions across onshore, offshore, and nearshore delivery. Direct competitor for enterprise BPO contracts with overlapping service portfolio including live chat, email, and phone support.
• SupportNinja: Mid-market-focused BPO providing customer support, back-office, and AI-augmented services primarily from nearshore and offshore locations. Closely comparable in size, mid-market focus, and omnichannel support offering, directly competing for similar startup and growth-stage clients.
• Helpware: Modern BPO providing customer support, content moderation, and back-office services with delivery centers in Eastern Europe, Latin America, and the Philippines. Comparable mid-market BPO model with multilingual omnichannel support serving similar e-commerce, SaaS, and digital economy clients.
• ModSquad: Digital-first CX company providing customer support, content moderation, and trust & safety services through a distributed global team. Comparable in digital channel expertise, AI-augmented delivery, and serving similar digital economy and platform clients as LCG.
• Arise (now part of Concentrix): Work-from-home BPO platform providing customer support, sales, and technical assistance through a distributed agent model. Comparable in providing scalable customer support services with focus on flexibility and digital-first delivery for enterprise and SMB clients.
• SupportYourApp: Outsourced customer support provider specializing in tech, SaaS, and e-commerce clients with 24/7 multilingual coverage from Eastern European delivery centers. Comparable mid-sized BPO with similar focus on technical support, live chat, and tech-savvy client base.

Broad incumbents

• Teleperformance: Largest global BPO/CX provider with extensive multilingual omnichannel support across 90+ countries. Competes in the same customer support space but operates at a vastly larger scale and broader service portfolio, competing for enterprise contracts LCG also targets.
• Five9: Cloud contact center software provider enabling omnichannel customer engagement. Not a direct services peer but represents the in-house technology alternative that competes with BPOs like LCG for client CX budgets, particularly relevant given LCG's AI and DevOps offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/live-chat-global

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Live Chat Global