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servicetrace

Full company profile

uuid000e8py

Namestring
servicetrace
Websiteurl
servicetrace.com
Company typeenum
Private
Founded yearint
2004
Descriptiontext

servicetrace is a private, for-profit company founded in 2004 and headquartered in Darmstadt, Germany. According to its short description, the company develops innovation in robotic solutions, placing it in the broader robotic process automation (RPA) and enterprise automation category. The firm employs 51-100 people and is led by founder and CEO Markus Duus, with Rudolf Kergassner serving as sales leader. The company operates a website at servicetrace.com, and its domain is referenced as a referrer parameter on MuleSoft's (Salesforce) RPA product page, suggesting some form of commercial or channel relationship with the MuleSoft RPA offering, though the exact nature of that relationship is not disclosed in the available data.

The input set does not disclose servicetrace's specific product portfolio, underlying technology architecture, pricing model, customer base, or distribution mechanics. No funding rounds, M&A activity, certifications, partnerships beyond the inferred MuleSoft referrer signal, patents, awards, or product launches are documented in the structured data fields. The company is therefore best characterized as a small, mature (20+ years), privately-held German RPA-adjacent vendor with limited publicly verifiable commercial signals.

The lack of disclosed financials, headcount growth history, customer references, or product differentiation signals material data gaps for investment analysis. Due diligence should focus on clarifying the MuleSoft/Salesforce relationship, identifying named customers and revenue concentration, validating product/IP depth relative to mainstream RPA competitors (UiPath, Automation Anywhere, Microsoft Power Automate, MuleSoft RPA itself), and confirming any AI/ML differentiation beyond category adjacency.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersDarmstadt, Germany
HQ citystring
Darmstadt
HQ countrystring
Germany
HQ regionstring
Europe
Markets served

Serves global market

Keyword5 values
robotic process automation, RPA software, business automation, legacy system integration, AI bot automation
Industry4 codes
1Robotic Process Automation (RPA) Platforms
CodeHDAEAHABPrimaryYes
2Robotic Process Automation (RPA) & Hyperautomation Platforms
CodeHDAEAKAFPrimaryNo
3Workflow Automation & No-Code Collaboration
CodeBPAMAMAKPrimaryNo
4Robotic Process Automation (RPA) & Digital Robotics
CodeHDAAAIAIPrimaryNo
NAICS code2 codes
  • Computer Systems Design and Related Services54151
  • Custom Computer Programming Services541511
SIC code2 codes
  • Services-Prepackaged Software7372
  • Services-Computer Programming Services7371
Product category
Robotic Process Automation Software
Social media profiles1 record
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 record
1MuleSoft RPA
Description

Robotic Process Automation software that uses AI bots to automate manual, repetitive tasks in legacy systems without APIs, enabling error-free workflows alongside AI agents.

mulesoft.com
Core offering1 text field

Servicetrace develops robotic process automation (RPA) software that uses AI bots to automate manual, repetitive tasks in legacy systems without APIs. The platform provides tools for building, managing, recording, and deploying software bots that handle data entry, form processing, and system updates across enterprises.

Differentiator
Functional benefit
Problem solved
Product and service1 record
1MuleSoft RPA
Recent move3 records

Each record includes

Date, Type, Title, Description, Source

Peers10 records
1UiPath
TypeDirect peer
Description

Leading independent enterprise RPA platform offering attended/unattended bots, process mining, and AI agent capabilities. Directly competes with Servicetrace/MuleSoft RPA for legacy process automation deals.

2Automation Anywhere
TypeDirect peer
Description

Enterprise RPA and agentic automation platform with bot development, document automation, and AI Studio. Head-to-head competitor with Servicetrace in the process automation market.

3Blue Prism
TypeDirect peer
Description

Enterprise RPA platform now owned by SS&C, targeting large organizations with centralized bot orchestration. Competes with Servicetrace in regulated, enterprise RPA deployments.

4Microsoft Power Automate
TypeBroad incumbent
Description

Microsoft's low-code RPA and workflow automation offering bundled into the broader Power Platform. Competes with Servicetrace for any organization standardized on the Microsoft stack, especially for AI + automation via Copilot Studio.

5Nintex
TypeDirect peer
Description

Process automation and workflow platform with RPA capabilities, document generation, and process intelligence. Overlaps with Servicetrace in mid-market and enterprise automation deals.

6WorkFusion
TypeEmerging player
Description

AI-native automation platform focused on financial services compliance and agentic workforce use cases. Comparable to Servicetrace as a niche RPA/agentic vendor scaling in regulated verticals.

7Kofax
TypeBroad incumbent
Description

Intelligent document processing and RPA vendor (owned by Tungsten Automation). Competes with Servicetrace in document-heavy enterprise automation workloads requiring OCR and BPM.

8Pega Robotic Automation
TypeBroad incumbent
Description

Pega's RPA capability sits inside its broader low-code BPM and customer engagement platform. Overlaps with Servicetrace for enterprises standardizing on a unified process/automation suite.

9SAP Intelligent RPA
TypeBroad incumbent
Description

SAP-native RPA integrated into S/4HANA processes and Build Process Automation. Competes with Servicetrace for automation of SAP-centric back-office workflows in the EU enterprise market Servicetrace serves.

10EdgeVerve AssistEdge
TypeEmerging player
Description

Infosys-owned RPA platform targeting large global enterprises, often in regulated industries. Comparable to Servicetrace as a non-top-three RPA vendor competing through specialization and partner channels.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks4 records

Each record includes

Headline, Details, Source

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

No data
Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

servicetrace

Robotic Process Automation Softwareservicetrace.com

What servicetrace does

servicetrace is a private, for-profit company founded in 2004 and headquartered in Darmstadt, Germany. According to its short description, the company develops innovation in robotic solutions, placing it in the broader robotic process automation (RPA) and enterprise automation category. The firm employs 51-100 people and is led by founder and CEO Markus Duus, with Rudolf Kergassner serving as sales leader. The company operates a website at servicetrace.com, and its domain is referenced as a referrer parameter on MuleSoft's (Salesforce) RPA product page, suggesting some form of commercial or channel relationship with the MuleSoft RPA offering, though the exact nature of that relationship is not disclosed in the available data.

The input set does not disclose servicetrace's specific product portfolio, underlying technology architecture, pricing model, customer base, or distribution mechanics. No funding rounds, M&A activity, certifications, partnerships beyond the inferred MuleSoft referrer signal, patents, awards, or product launches are documented in the structured data fields. The company is therefore best characterized as a small, mature (20+ years), privately-held German RPA-adjacent vendor with limited publicly verifiable commercial signals.

The lack of disclosed financials, headcount growth history, customer references, or product differentiation signals material data gaps for investment analysis. Due diligence should focus on clarifying the MuleSoft/Salesforce relationship, identifying named customers and revenue concentration, validating product/IP depth relative to mainstream RPA competitors (UiPath, Automation Anywhere, Microsoft Power Automate, MuleSoft RPA itself), and confirming any AI/ML differentiation beyond category adjacency.

servicetrace firmographics

Firmographics
Name
servicetrace
Website
https://servicetrace.com
Company type
Private
Founded year
2004
Operating status
Operating
Headcount range
51–100 employees
Ownership category
akta.pro rank

servicetrace industry classification

Industry
Product category
Robotic Process Automation Software
NAICS
Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
SIC
Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
akta.pro primary industry
Robotic Process Automation (RPA) Platforms (HDAEAHAB)
akta.pro secondary industries
Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF), Workflow Automation & No-Code Collaboration (BPAMAMAK), Robotic Process Automation (RPA) & Digital Robotics (HDAAAIAI)

Keywords

  • Robotic process automation
  • RPA software
  • Business automation
  • Legacy system integration
  • AI bot automation

Where servicetrace is headquartered

Location

Headquarters

HQ city
Darmstadt
HQ country
Germany
HQ region
Europe

Markets served

servicetrace business model

Business model
GTM type
B2B
Offering type
Software

servicetrace product offering

Product offering

Core offering

Servicetrace develops robotic process automation (RPA) software that uses AI bots to automate manual, repetitive tasks in legacy systems without APIs. The platform provides tools for building, managing, recording, and deploying software bots that handle data entry, form processing, and system updates across enterprises.

Differentiator

Problem solved

Functional benefit

Brands

  • MuleSoft RPA: Robotic Process Automation software that uses AI bots to automate manual, repetitive tasks in legacy systems without APIs, enabling error-free workflows alongside AI agents.

Products and services

  • MuleSoft RPA

servicetrace technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

servicetrace partnerships and signals

Strategic signal

Recent moves3 records

servicetrace competitors and assessment

Company assessment

Direct peers

  • UiPath: Leading independent enterprise RPA platform offering attended/unattended bots, process mining, and AI agent capabilities. Directly competes with Servicetrace/MuleSoft RPA for legacy process automation deals.
  • Automation Anywhere: Enterprise RPA and agentic automation platform with bot development, document automation, and AI Studio. Head-to-head competitor with Servicetrace in the process automation market.
  • Blue Prism: Enterprise RPA platform now owned by SS&C, targeting large organizations with centralized bot orchestration. Competes with Servicetrace in regulated, enterprise RPA deployments.
  • Nintex: Process automation and workflow platform with RPA capabilities, document generation, and process intelligence. Overlaps with Servicetrace in mid-market and enterprise automation deals.

Broad incumbents

  • Microsoft Power Automate: Microsoft's low-code RPA and workflow automation offering bundled into the broader Power Platform. Competes with Servicetrace for any organization standardized on the Microsoft stack, especially for AI + automation via Copilot Studio.
  • Kofax: Intelligent document processing and RPA vendor (owned by Tungsten Automation). Competes with Servicetrace in document-heavy enterprise automation workloads requiring OCR and BPM.
  • Pega Robotic Automation: Pega's RPA capability sits inside its broader low-code BPM and customer engagement platform. Overlaps with Servicetrace for enterprises standardizing on a unified process/automation suite.
  • SAP Intelligent RPA: SAP-native RPA integrated into S/4HANA processes and Build Process Automation. Competes with Servicetrace for automation of SAP-centric back-office workflows in the EU enterprise market Servicetrace serves.

Emerging players

  • WorkFusion: AI-native automation platform focused on financial services compliance and agentic workforce use cases. Comparable to Servicetrace as a niche RPA/agentic vendor scaling in regulated verticals.
  • EdgeVerve AssistEdge: Infosys-owned RPA platform targeting large global enterprises, often in regulated industries. Comparable to Servicetrace as a non-top-three RPA vendor competing through specialization and partner channels.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

servicetrace social profiles

Digital presence

servicetrace financial estimates

Financial estimate

Revenue estimate

Valuation estimate

servicetrace leadership team

Management profile

Number of profiles

servicetrace funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

servicetrace M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about servicetrace

What does servicetrace do?

Servicetrace develops robotic process automation (RPA) software that uses AI bots to automate manual, repetitive tasks in legacy systems without APIs. The platform provides tools for building, managing, recording, and deploying software bots that handle data entry, form processing, and system updates across enterprises.

Is servicetrace a public or private company?

servicetrace is a private company. It is classified as unknown and is currently operating.

When was servicetrace founded?

servicetrace was founded in 2004. It employs 51 to 100 people.

Where is servicetrace based?

servicetrace is headquartered in Darmstadt, Germany, in the Europe region.

Who are servicetrace's main competitors?

Direct peers on record are UiPath, Automation Anywhere, Blue Prism and Nintex. Broad incumbents are Microsoft Power Automate, Kofax, Pega Robotic Automation and SAP Intelligent RPA. Emerging players are WorkFusion and EdgeVerve AssistEdge.

Does servicetrace have an API?

No public API is recorded for servicetrace.

What industry is servicetrace in?

servicetrace's product category is Robotic Process Automation Software. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms, with a secondary code of HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms. Its NAICS code is 54151 and its SIC code is 7372.

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Live signals
PR NewswireSalesforce Grants Equity Awards to Lintao SA and Servicetrace Employees Under Its Inducement Equity Incentive PlanSalesforce announced it granted equity awards under its 2014 Inducement Equity Incentive Plan to new employees who joined in connection with the acquisitions of Lintao SA and Servicetrace GmbH. The awards consisted of 1,936 RSUs to 7 Lintao employees and 15,754 RSUs to 32 Servicetrace employees, with all awards vesting over four years with 25% vesting on the first anniversary and the balance vesting quarterly thereafter. Lintao delivers analytics dashboard templates to advance Tableau, while Servicetrace is an RPA provider that MuleSoft acquired to enable integration, APIs, and automation on a unified platform.TechCrunchSalesforce announces new MuleSoft RPA tool based on Servicetrace acquisitionSalesforce announced a new MuleSoft RPA tool, MuleSoft RPA, based on its acquisition of Servicetrace, which closed on September 2nd. The tool will be packaged under Einstein Automate and sold as a standalone service, with general availability expected in the first half of next year.MulesoftMuleSoft Enters Agreement to Acquire ServicetraceSalesforce has completed its acquisition of robotic process automation provider Servicetrace, which is now integrated into MuleSoft. This strategic move combines MuleSoft's integration and API management capabilities with Servicetrace's RPA tools to enhance Salesforce Customer 360 and support the company's composable business vision.BenzingaSalesforce To Acquire RPA Provider Servicetrace For Undisclosed Terms - Salesforce (NYSE:CRM)Salesforce.com Inc has agreed to acquire robotic process automation (RPA) provider Servicetrace, with the transaction expected to close in Q3 of Salesforce's fiscal year 2022. The financial terms of the deal remain undisclosed, and the acquisition will become part of MuleSoft, a Salesforce company. Salesforce held $15 billion in cash and equivalents as of April 30, providing the company with substantial liquidity to fund strategic acquisitions in high-growth technology areas like RPA.GlobeNewswireiGrafx Announces Unique RPA Reseller Partnership with ServicetraceiGrafx announced it is the first reseller of Servicetrace Robotic Solutions in the United States. The partnership combines iGrafx's XceleratorOne RPA with Servicetrace's automation technology, available for immediate purchase. The companies aim to expand Servicetrace's presence in the US market.GlobeNewswireRPA redefined: Servicetrace connects project and business process management with RPA in a multi-client collaboration platformServicetrace announced a new version of its XceleratorOne RPA platform, integrating BPMN 2.0 process modeling and multi-tenant architecture. The Darmstadt-based company plans to expand its EMEA core market and partner with iGrafx for US expansion.