What Aldeamo does

Aldeamo is a Colombia-headquartered Communications Platform as a Service (CPaaS) provider operating across 12 Latin American countries, serving financial institutions, retail and e-commerce companies, business process outsourcers (BPOs), and mobile network operators. The company delivers an AI-powered omnichannel messaging platform that unifies SMS, WhatsApp, Chatbot, and Voice communications under a single interface, supported by an enterprise sales-led go-to-market motion that funnels prospects through a "Request a Demo" call-to-action. Specific verticalized solution suites are packaged for Retail, Financial Sector, BPOs, and Mobile Operators, with use cases spanning multichannel marketing campaigns, multi-factor authentication, automated debt collection, fraud prevention, hypersegmentation, and customer service automation.

The platform's core technology stack combines proprietary messaging infrastructure with conversational AI capabilities delivered through a strategic regional partnership with Boost.ai, recognized as a 2025 Gartner Magic Quadrant Leader in Enterprise Conversational AI Platforms. Aldeamo has also developed "Aldo," an AI expert assistant integrated into its platform, and holds Meta Business Partner status providing preferential access to the WhatsApp Business API. The company's claimed performance outcomes include a 35% reduction in call volume through WhatsApp, a 4.6/5 customer satisfaction score, a 20% increase in new customers, and a 25% increase in sales through digital strategies for its clients.

Aldeamo operates a hybrid revenue model combining subscription-based platform access with usage-based pricing for SMS, WhatsApp, and voice message volume. Specific pricing is not publicly disclosed, with the sales-led conversion flow indicating custom multi-year enterprise contracts. The named customer base exceeds 40 enterprise logos across tier-1 regional banks (Scotiabank, Davivienda, Banco Santander, Banco Pichincha, Banistmo), major retailers (Cencosud, Wong, Tía, Olímpica), telecom operators (Claro, Telefónica, Tigo, Digicel), payment services (Bold, Puntored), insurance (Mapfre, ARS Internacional), and BPOs (Gestiona, Spear Contact, Serlefin). Aldeamo is privately held with no disclosed funding rounds, no institutional investors, and no public revenue figures in the available source material.

Name

Aldeamo

Legal name

Aldeamo

Website

https://aldeamo.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Aldeamo is a Colombia-based CPaaS provider delivering AI-powered omnichannel messaging (SMS, WhatsApp, Chatbot, Voice) to financial institutions, retailers, BPOs, and mobile operators across 12 Latin American countries through its Boost.ai-powered platform.

Ownership category

akta.pro rank

Product category

Communications Platform as a Service (CPaaS)

NAICS

All Other Telecommunications (517810)

SIC

Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Consumer Messaging Apps (BPAMACAA)

Keywords

• Omnichannel messaging platform
• Communications platform as a service
• Conversational AI solutions
• WhatsApp business API
• SMS and voice messaging

Headquarters

HQ city

Bogotá

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Omnichannel Communication Platform Subscription: B2B SaaS subscription model providing access to AI-powered multi-channel messaging platform (SMS, WhatsApp, Chatbot, Voice) with varying usage tiers based on message volume and channels utilized.
2. Usage-based Messaging: Pay-per-use pricing for SMS, WhatsApp, and voice message delivery, with volume-based pricing for mass messaging campaigns.
3. Enterprise AI Agent Platform: Enterprise licensing of Boost.ai-powered conversational AI agent platform for intelligent automation and customer experience optimization.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Aldeamo provides an AI-powered omnichannel communications platform that enables banks, retailers, BPOs and mobile operators across Latin America to run marketing campaigns, customer service, OTP authentication and automated debt collection over SMS, WhatsApp, chatbot and voice channels. The platform integrates Boost.ai conversational AI for virtual agents and is delivered as a Meta Business Partner solution for WhatsApp Business API access.

Product overview

Aldeamo is an AI-powered omnichannel communication platform that enables businesses to generate communications via SMS, WhatsApp, Chatbot, and Voice channels. The core platform is enhanced by AI modules including Aldo (AI expert assistant) and Boost (conversational AI via Boost.ai partnership), which together power intelligent automation, fraud prevention, and customer experience optimization. The platform offers specialized industry solutions for Retail, Financial Sector, BPOs, and Mobile Operators, with presence across 12 Latin American countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Aldeamo Omnichannel Communication Platform AI-powered omnichannel messaging platform that enables businesses to generate communications across SMS, WhatsApp, chatbot and voice to drive sales, deliver customer service and secure transactions through OTP authentication. Built for banks, retailers, BPOs and mobile operators.
• Aldo AI Expert Assistant Aldeamo's branded AI expert assistant providing conversational AI capabilities integrated into the omnichannel platform to automate customer interactions across chat, voice and messaging channels.
• SMS Messaging Bulk SMS messaging service for marketing campaigns, transactional notifications and customer communication across retail, financial, BPO and telecom verticals.
• WhatsApp Business Messaging WhatsApp communication channel for business messaging, customer service, marketing campaigns and secure notifications, delivered through Aldeamo's Meta Business Partner integration with the WhatsApp Business API.
• Voice Solutions Voice channel enabling automated and human-assisted voice interactions for customer service, loyalty and scalable support, particularly serving telecom operators.
• Retail and E-commerce Solutions Industry solution combining multichannel marketing campaigns (SMS, WhatsApp, chatbot, voice), OTP-secured delivery authentication, bulk messaging and customer service cost optimization for retail and e-commerce businesses.
• Financial Sector Solutions Industry solution for banks and financial institutions covering proactive fraud prevention, multi-factor OTP authentication, intelligent automated debt collection, and voice and text customer service optimization.
• BPO Solutions Industry solution for BPOs that consolidates multiple technology providers into a single platform, delivers high-impact automation, enhances agent productivity, and guarantees scalable service delivery.
• Mobile Operator Solutions Industry solution for mobile operators providing customer hypersegmentation, ROI-optimized campaigns, voice and chat leadership capabilities, scalable customer support and operational efficiency to overcome SMS saturation.

Quantifiable outcome

• 35% reduction in call volume through WhatsApp usage
• +3 more outcomes

Named customers45 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• Boost.aicoreTechnology or IntegrationAldeamo is the strategic regional ally and integration partner for Boost.ai — a Gartner Magic Quadrant Leader in enterprise conversational AI platforms (2025) — in Latin America. This partnership enables Aldeamo to bring Boost.ai's global AI innovation to regional enterprises, integrating Boost's conversational AI capabilities (Boost platform) into Aldeamo's omnichannel communication solutions. Boost.ai evaluates thousands of technology companies and recognizes only the most solid and visionary ones.
• Meta (Facebook)coreTechnology or IntegrationAldeamo holds official Meta Business Partner status, providing preferential access to the WhatsApp Business API and Meta's communication channels for enterprise customers in Latin America. The Meta Business Partner badge is prominently displayed on Aldeamo's website, confirming the certified partnership status.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Plivo: Cloud communications platform offering SMS, voice and WhatsApp APIs to enterprise and BPO customers. Comparable CPaaS product set, particularly relevant to Aldeamo's BPO and contact center segment.
• Sinch: Cloud communications and CPaaS provider with messaging, voice and conversational AI offerings. Competes head-to-head with Aldeamo in financial services and enterprise messaging across LatAm.
• Infobip: Global CPaaS platform with strong presence in emerging markets and a CPaaS X (formerly CX) omnichannel stack. Highly comparable to Aldeamo in offering SMS/WhatsApp/voice with vertical enterprise solutions.
• CM.com: Omnichannel CPaaS platform spanning SMS, WhatsApp, voice and conversational AI, with active LatAm presence. Closely comparable product scope and target verticals.
• Vonage (Ericsson): Communications APIs (SMS, voice, video, WhatsApp) under Ericsson ownership. Comparable programmable communications layer serving enterprise and telco customers.
• Twilio: Global CPaaS leader offering programmable SMS, WhatsApp Business API, voice and chatbot APIs. Directly comparable to Aldeamo's core platform and is the most likely large incumbent competing for the same LatAm enterprise wallets.
• MessageBird (Bird): Omnichannel CPaaS (Flow Builder, SMS, WhatsApp, voice, AI agents). Direct CPaaS competitor with comparable omnichannel positioning for enterprise customers.

Others

• Boost.ai: Conversational AI platform vendor and Aldeamo's core technology partner (Gartner MQ Leader 2025). Comparable technology but a partnership/upstream relationship rather than direct competitor; included for ecosystem relevance.

Broad incumbents

• Genesys: Enterprise CX and contact center platform with messaging, voice and AI agent capabilities. Competes for the same BPO and large-enterprise customer engagement budgets, but with a much broader suite.
• 8x8: Broader unified communications and contact center vendor with messaging/voice APIs. Overlaps with Aldeamo in enterprise voice and omnichannel customer engagement, but as part of a larger CX suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Aldeamo
• YouTubeyoutube.com/user/aldeamovideo
• Facebookfacebook.com/aldeamo
• LinkedInlinkedin.com/company/estrategias-moviles

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aldeamo