What Totalplay Empresarial does

Totalplay Empresarial is the enterprise and government business unit (Unidad Empresarial y de Gobierno) of Totalplay, a privately held Mexican telecommunications company. The unit provides enterprise telecommunications, managed IT, and cloud services to government entities and large corporations across Mexico, with an additional packaged offering for small and medium businesses (PyME). Customers reach the company through a direct enterprise sales motion supported by a dedicated 24/7 NOC/SOC, blog content, expert webinars, and a customer portal at mitotalplayempresarial.com.mx.

The technology foundation is an owned 88,000+ km 100% fiber optic network spanning Mexico, on top of which the company has built a portfolio of core products: UNNO (a network-functions virtualization platform described as pioneering in Latin America), Internet Dedicado (dedicated symmetric internet with up to 10 Gbps and SLAs), SD-WAN/FlexNet, Redes Administradas (managed LAN, LAN-to-LAN, WiFi Administrado, and centralized monitoring), Soluciones de Nube (consulting and managed cloud across public, private, and hybrid models), Servidores Virtuales (ICREA Nivel IV certified, 99.99% availability), and a Ciberseguridad suite anchored by the in-house Totalsec Cyber SOC. The platform is complemented by unified communications, cloud PBX, IP telephony, a Zoom reseller partnership, contact center, and distance learning solutions, with certified direct connections to AWS, Microsoft Azure, and Google Cloud under the LAN 2 Cloud offering.

The business model is overwhelmingly subscription and recurring managed services revenue, with quote-based, customized pricing for enterprise and government contracts (annual billing) and bundled monthly subscriptions for the PyME segment. Distribution is entirely direct (no reseller or channel partner network visible), with solutions sold through a dedicated sales team covering verticals including government, large enterprises, commerce, education, financial services, hospitality, and industry. The unit is privately held within Totalplay, with no disclosed funding rounds, investor disclosures, or operating financials.

Name

Totalplay Empresarial

Legal name

Totalplay

Website

https://totalplayempresarial.com.mx

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Totalplay Empresarial is the enterprise and government unit of Totalplay, a Mexican telecommunications company providing enterprise connectivity, managed networks, cybersecurity, cloud, and unified communications services over an 88,000+ km fiber optic network to government and large corporate clients, with a parallel bundled offering for SMBs.

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Enterprise telecommunications
• Managed network services
• Fiber optic connectivity
• Cloud infrastructure services
• Cybersecurity services

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Enterprise Telecommunications Services: Core business providing internet connectivity, dedicated internet access, voice services, and network solutions to enterprise and government customers. Services include managed networks, SD-WAN, fiber connectivity, and related telecommunications infrastructure.
2. Managed IT Services: Cybersecurity services, cloud solutions, IT consulting, and professional services including network administration, monitoring, and security operations. Delivered through Totalsec SOC services.
3. Voice Services: Voice over IP services including analog lines, digital trunking, SIP trunking, and internet trunking. Offered with various modalities including cloud-based telephony.
4. SMB Plans (PyME): Bundled packages for small and medium enterprises including internet, telephony, and added value services like WiFi Extender, Antivirus, and online support.
5. Collaboration Solutions: Unified communications, Zoom integration, contact center, cloud PBX, IP telephony, and distance learning platforms as part of collaboration services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Totalplay Empresarial provides enterprise and government-grade telecommunications, managed networking, cloud, cybersecurity, and unified communications services over a 100% fiber-optic network. Its flagship UNNO platform consolidates connectivity, security, cloud, and collaboration capabilities, while SD-WAN/FlexNet and Managed Networks (Redes Administradas) handle enterprise WAN and LAN lifecycle management. Complementary offerings include Cybersecurity (with Web, Endpoint and diagnostic services), Cloud Solutions (private/public cloud), and Unified Communications (PBX, contact center, video).

Product overview

Totalplay Empresarial is the enterprise and government unit of Totalplay, Mexico's fastest-growing business telecommunications company. The offering is a comprehensive platform-plus-modules architecture built on a 100% fiber optic network spanning over 88,000 km. The core platform includes UNNO (network virtualization platform), Internet Dedicado (dedicated internet with SD-WAN/FlexNet), Redes Administradas (managed network services), Ciberseguridad (cybersecurity services), and Soluciones de Nube (cloud solutions). These are complemented by specialized add-on modules including communications tools (Comunicaciones Unificadas, Total Cloud PBX, Telefonía IP, Zoom, Contact Center), network extensions (LAN Administrada, LAN 2 Cloud, LAN to LAN, WiFi Administrado), cloud services (Servidores Virtuales), security solutions (Web Security, Endpoint Security, Diagnóstico de Ciberseguridad), collaboration tools (Aprendizaje a Distancia), and SMB-focused Plans (Planes PyME). The ecosystem is designed to serve government and large enterprises across multiple sectors including Commerce, Education, Finance, Government, Hospitality, Industry, and Services.

Differentiator

Problem solved

Functional benefit

Brands

• UNNO: A platform that executes virtualized network functions on a standard operating system from approved manufacturers in a single box. Described as the evolution of connectivity services and a pioneer platform in Latin America.
• Totalsec
• WiFi Administrado
• Internet Dedicado
• FlexNet
• LAN 2 Cloud
• Total Cloud PBX
• Contact Center

Products and services

• UNNO

Quantifiable outcome

• 99.99% server availability through ICREA Level IV certification
• +3 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• AWS (Amazon Web Services)coreTechnology or IntegrationCertified direct connection partnership for LAN 2 Cloud service, providing enterprises with preferential connectivity to AWS cloud services through Totalplay's fiber infrastructure.
• Microsoft AzurecoreTechnology or IntegrationCertified direct connection partnership for LAN 2 Cloud service, enabling enterprises to connect directly to Azure cloud platform with guaranteed performance and security.
• Google CloudcoreTechnology or IntegrationCertified direct connection partnership for LAN 2 Cloud service, providing enterprises with direct access to Google Cloud Platform through Totalplay's network.
• Totalsec (Cybersecurity SOC)coreTechnology or IntegrationInternal cybersecurity division providing SOC (Security Operations Center) services with certifications including ISO27001 and ISO20000. Offers comprehensive cybersecurity services including threat prevention, detection, and response.
• FortinetsupportingTechnology or IntegrationProvides perimeter security solutions integrated with Totalplay's managed services. Fortinet equipment used for enterprise security deployments.
• ZoomcoreTechnology or IntegrationAuthorized Zoom reseller and integration partner, offering Zoom Meetings, Chat, Zoom Events, and Zoom App Marketplace as part of Totalplay's collaboration solutions portfolio.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Telmex (América Móvil): Largest incumbent telecom carrier in Mexico, directly competing with Totalplay Empresarial for enterprise and government connectivity, SD-WAN, and managed services contracts. Most comparable peer given overlapping B2B telecom and managed services portfolio.
• Telefónica Movistar México: Operates B2B and B2C telecom services across Mexico including enterprise connectivity, SD-WAN, cloud, and managed services. Directly comparable enterprise/government telecom and managed services portfolio to Totalplay.
• AT&T Mexico: Major Mexican enterprise and government telecom operator offering fiber, SD-WAN, managed services, and UCaaS. Competes head-to-head with Totalplay for large enterprise and public sector contracts in Mexico.
• Izzi Telecom (Televisa): Mexican cable/fiber operator with a sizable enterprise and SMB connectivity business competing in the same geographies and customer segments as Totalplay Empresarial.
• Megacable: Large Mexican cable and fiber operator with growing enterprise/Megacable Negocios business unit offering connectivity, telephony, and managed services to SMBs and enterprises across Mexico.
• Axtel: Mexican enterprise-focused telecom and managed services provider serving corporate and government clients with fiber, SD-WAN, UCaaS, and cloud services. Closest direct peer in scale and B2B/government orientation within Mexico.

Broad incumbents

• Lumen Technologies: Global enterprise telecom and managed services provider with significant Mexican and Latin American enterprise footprint in SD-WAN, UCaaS, and cloud connectivity. Comparable in product portfolio though operating at much larger global scale.
• BT Global Services: Global enterprise network and managed services provider serving multinational clients in Mexico with SD-WAN, UCaaS, and security services. Comparable product set though primarily focused on multinational rather than local enterprise.

Emerging players

• C3ntro Telecom: Latin American-focused enterprise carrier and data center operator offering fiber, cloud connectivity, and managed services with strong Mexico presence. Smaller scale than Totalplay but directly comparable offering.

Regional players

• Cirion Technologies: Latin American enterprise carrier and data center operator (formerly Lumen LatAm) offering fiber, cloud connectivity, colocation, and managed services across the region including Mexico. Direct overlap with Totalplay's enterprise connectivity and cloud on-ramp business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/totalplayemp

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Totalplay Empresarial