What Quality Contact Solutions does

Quality Contact Solutions, Inc. (QCS) is a privately held, certified woman-owned business enterprise founded in 2007 and headquartered in Horsham, Pennsylvania. The company operates as a business-to-business and business-to-consumer telemarketing and call center Business Process Outsourcing (BPO) provider, delivering outbound marketing, inbound customer service, lead generation, appointment setting, and technical support programs for clients across 16+ industry verticals including healthcare, insurance, financial services, telecom, pharmaceuticals, and energy/utilities. QCS operates as part of the AnswerNet family of companies, functioning as a subsidiary under AnswerNet's broader corporate umbrella while retaining its own brand, leadership, and go-to-market.

QCS's service portfolio is anchored by three pillars: Inbound Call Center Services (customer service, technical support, order taking, billing inquiries, shared/dedicated and blended models), Outbound Telemarketing Services (B2B and B2C programs including appointment setting, lead generation, qualified sales leads, upsell, cross-sell, and information blitz campaigns), and Telemarketing Compliance consulting covering TCPA, PEWC, and DNC regulations. The technology stack is built on standard call center infrastructure—dialers, CRM integrations, and reporting systems—reinforced by PCI DSS Level 1, SOC 2 Type 2, and GDPR compliance certifications that enable handling of payment data and international client engagements. Add-on services such as digital marketing, operations consulting, and outsourced QA extend the wallet share captured per client.

QCS monetizes through custom-quoted managed-services contracts, with pricing models spanning hourly, pay-for-performance, and hybrid arrangements. The go-to-market is sales-led and consultative, driven by a three-step process (Consult, Design, Deploy) and supported by content marketing, downloadable resources, and an active thought-leadership blog. Leadership is anchored by founder and President Angela Garfinkel (an SRO auditor and CECP-designated compliance professional) and VP of Operations Chris Grothe, supported by an experienced bench of operations managers. Revenue is not publicly disclosed and no external funding or M&A activity has been reported.

Name

Quality Contact Solutions

Legal name

Quality Contact Solutions, Inc.

Website

https://qualitycontactsolutions.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Quality Contact Solutions is a certified woman-owned BPO call center founded in 2007 that provides B2B and B2C outbound telemarketing, inbound customer service, and telemarketing compliance consulting to clients across 16+ industry verticals.

Ownership category

akta.pro rank

Product category

Outsourced Call Center and Telemarketing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)

Keywords

• Outbound telemarketing services
• Inbound call center
• B2B lead generation
• Telemarketing compliance consulting
• Business process outsourcing

Headquarters

HQ city

Horsham

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Outbound Telemarketing Services: B2B and B2C outbound telemarketing including appointment setting, lead generation, sales leads qualification, and information blitz campaigns.
2. Inbound Call Center Services: Inbound customer service, technical support, order taking, and billing inquiries for both B2B and B2C clients.
3. Telemarketing Compliance Consulting: Consulting services for TCPA compliance, PEWC requirements, DNC regulations, and general telemarketing compliance guidance.
4. BPO Services: Business Process Outsourcing including outsourced sales, upsell, cross-sell, surveys, and inside sales support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Quality Contact Solutions provides outsourced B2B and B2C telemarketing and call center services to businesses, spanning outbound programs (appointment setting, lead generation, sales lead qualification, upsell/cross-sell, information blitz campaigns) and inbound programs (customer service, technical support, order taking, billing inquiries) delivered through shared or dedicated agent teams. The company also sells standalone telemarketing compliance consulting covering TCPA, DNC, PEWC, and GDPR.

Product overview

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise providing a comprehensive suite of call center and telemarketing services. The core offering consists of three integrated service pillars: Inbound Call Center Services (B2B and B2C), Outbound Telemarketing Services (B2B and B2C), and Telemarketing Compliance consulting. The product portfolio includes specialized sub-products under outbound marketing such as Appointment Setting, Telemarketing Lead Generation, Qualified Sales Leads, Existing Customer Upsell, Existing Customer Cross-Sell, and Information Blitz campaigns. Inbound offerings span Technical Support, Shared & Dedicated Call Center, Blended Call Center, and Contact Management Services. Add-on services include Digital Marketing Add-ons, Consulting & Outsourced Telemarketing QA, Operations Consulting, and Technical Consulting. The company operates across diverse industry verticals including Healthcare, Insurance, Financial Services, Telecom, and more, serving as an integrated BPO partner within the AnswerNet family.

Differentiator

Problem solved

Functional benefit

Products and services

• Outbound Telemarketing Services Outbound marketing and telemarketing solutions including B2B and B2C outbound programs, prospecting, lead generation, appointment setting, qualified sales leads, existing customer upsell and cross-sell, and information blitz campaigns, delivered through dedicated or shared agent teams for business clients.
• Inbound Call Center Services Inbound call center services for B2B and B2C customer contacts, including customer service, technical support, order taking, billing inquiries, and contact management, with shared, dedicated, and blended staffing models.
• Telemarketing Compliance Consulting Consulting and compliance services helping clients navigate TCPA, DNC, PEWC, and other telemarketing regulations, with specific expertise led by a certified SRO auditor and CECP, plus outsourced telemarketing QA, operations consulting, technical consulting, and call center monitoring.
• Business Process Outsourcing (BPO) Services Outsourced BPO engagements spanning outsourced sales, upsell, cross-sell, surveys, inside sales support, and managed shared or dedicated front-line teams for clients across multiple verticals.

Quantifiable outcome

• Increasing retention by 5% has been shown to increase profits by over 25%
• +2 more outcomes

Segments20 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• AnswerNetcoreOthersQuality Contact Solutions is part of the AnswerNet family of companies. AnswerNet provides the parent infrastructure and branding umbrella under which QCS operates as an industry leader in contact center and BPO solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Smith.ai: Tech-enabled 24/7 call center BPO specializing in inbound lead capture, outbound sales outreach, and appointment setting for SMBs and mid-market. Comparable in service portfolio (appointment setting, outbound, lead qualification) and target customer profile to QCS.
• AnswerNet: Parent company of QCS; provides inbound, outbound, automated, and live-operator answering services to SMB and enterprise clients. Most directly comparable as a call center BPO with overlapping service portfolio, target verticals, and shared operational leadership within the same corporate family.
• Arise Virtual Solutions: Virtual-first call center BPO providing customer service, technical support, and sales through a distributed agent model. Comparable in target use cases (customer engagement, sales) and B2B/B2C mix with similar scale and verticals served.
• Working Solutions: US-based BPO offering on-demand contact center agents for sales, customer care, and lead generation for B2B and B2C clients. Comparable as a similarly-sized BPO with overlapping service portfolio in lead qualification, sales outreach, and flexible staffing models.

Broad incumbents

• Alorica: Global customer service and BPO provider with digital-first CX solutions across financial services, healthcare, retail, and tech. Comparable as a broad incumbent offering customer support, sales, and digital engagement services at much larger scale.
• Concentrix: Global customer experience and BPO leader with deep verticals in technology, healthcare, financial services, and telecom. Comparable as a broad incumbent offering customer support, sales, and consulting services across overlapping vertical mix.
• Foundever: Global CX BPO formed from the merger of Sitel Group and SYKES, serving customers across healthcare, financial services, retail, and tech. Comparable as a broad incumbent contact center provider offering inbound support, sales, and customer engagement across similar verticals.
• Teleperformance: Largest pure-play global BPO for customer experience management, operating across 90+ countries with deep verticals in telecom, financial services, and healthcare. Comparable as a broad incumbent with overlapping inbound and outbound customer engagement services.
• StarTek: Global customer experience BPO with contact center operations across multiple verticals including healthcare, financial services, and telecom. Comparable as a broader incumbent offering overlapping inbound support, sales, and customer engagement services at larger scale.
• TTEC Holdings: Global CX technology and BPO services company operating large-scale contact centers across multiple verticals including financial services, healthcare, and telecom. Comparable as a broad incumbent offering overlapping outbound and inbound customer engagement services at significantly larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Contact Solutions