Service Restoration

What Service Restoration does

Service Restoration is a privately held, full-service disaster restoration company founded in 2014 in Shakopee, Minnesota and now headquartered in Bloomington, Minnesota. The firm provides 24/7 emergency response and full-cycle restoration for water, fire, storm, and biohazard damage across both residential and commercial properties, with documented operations in Minnesota, Wisconsin, Iowa, and Arkansas and references to operating geographies spanning thirteen U.S. states. Service lines include water extraction and structural drying, fire and smoke damage restoration, storm damage recovery, biohazard and trauma cleanup, full reconstruction, contents restoration, and mold remediation, supported by in-house industrial equipment such as trailer-mounted 6,500 CFM desiccant dehumidifiers, LGR commercial dehumidifiers, HEPA 500 air scrubbers, hydroxyl/ozone treatment systems, thermal imaging cameras, and Esporta/Fireline contents-cleaning systems. The company also operates two adjacent lines: commercial equipment rental and contractor support services for large losses, and a public safety support vertical serving police and fire departments.

The business model is professional services revenue billed per project with detailed line-item invoicing. The company is a preferred emergency service provider for seven national insurance carriers (AAA, Allstate, State Farm, Chubb, Nationwide, Farmers, USAA) and bills those carriers directly for covered claims while also accepting out-of-pocket customer payments; pricing is quote-based following on-site inspection. Customer acquisition runs primarily through 24/7 emergency phone response with a 60-minute-or-less response commitment, supplemented by insurance carrier referrals, content marketing, social media, and local Chamber of Commerce memberships. Work is delivered by IICRC-, EPA Lead Safe-, NORMI-, and Xactimate Level 2-certified technicians, with reported combined industry experience exceeding twenty years. The firm employs 101-250 staff, holds a Better Business Bureau A+ rating, and reports having served over 20,000 customers since inception.

Name

Service Restoration

Legal name

Service Restoration Inc.

Website

https://servicerestoration.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Service Restoration is a privately held, IICRC-certified restoration firm providing 24/7 emergency water, fire, storm, biohazard, mold, and reconstruction services to residential and commercial property owners across four core U.S. states, billing primarily through insurance carriers.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Remediation Services (56291), Services to Buildings and Dwellings (5617), Remediation Services (562910)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Structural Repair & Framing Reconstruction (HSAPAOAG), Code Compliance, Permitting & Inspections (Rebuild) (HSAPAOAK), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI)

Keywords

• Disaster restoration services
• Water damage restoration
• Fire damage restoration
• Storm damage cleanup
• Biohazard remediation

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Restoration Services: Service Restoration generates revenue through providing comprehensive restoration services for water damage, fire damage, storm damage, biohazard cleanup, reconstruction, and contents restoration. Services are billed on a per-project basis with detailed line-item billing for work performed and equipment used. The company works directly with insurance companies and bills them for covered claims, while also handling out-of-pocket payments from customers.
2. Commercial Equipment Rentals: Service Restoration rents commercial drying equipment including desiccant dehumidifiers, air movers, temporary power, heating, and cooling equipment to other restoration companies for large-scale projects.
3. Contractor Support Services: Provides emergency commercial equipment rentals and content cleaning/restoration services as contractor support for large commercial losses.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Service Restoration provides 24/7 emergency and scheduled property restoration services for residential and commercial customers, encompassing water damage extraction and drying, fire and smoke damage cleanup, storm damage recovery, biohazard and trauma remediation, mold removal, full-scale structural reconstruction, and contents restoration. Services are dispatched directly to customer properties by IICRC-certified technicians using advanced industrial equipment, with the company handling insurance claim coordination and direct billing on the customer's behalf.

Product overview

Service Restoration is a disaster recovery services company offering a unified portfolio of restoration services for residential and commercial properties. The core offering includes Water Damage Restoration, Fire Damage Restoration, Storm Damage Restoration, Biohazard Cleanup, Reconstruction, Contents Restoration, and Mold Removal. The company also provides specialized add-on services including Emergency Equipment Rentals for contractor support and Public Safety Support services. All services are delivered by IICRC-certified technicians available 24/7 with typical 60-minute emergency response times, and the company handles insurance claims coordination as part of its service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration 24/7 emergency water damage cleanup and restoration using advanced moisture detection, water extraction, and industrial drying equipment to return properties to pre-damage condition; for residential and commercial property owners.
• Fire Damage Restoration Comprehensive fire damage cleanup including debris removal, smoke and odor elimination using hydroxyl/ozone systems, structural repairs, and contents restoration; for residential and commercial property owners.
• Storm Damage Restoration Storm damage recovery services including emergency tarping, debris removal, water extraction, structural repairs, and full reconstruction after severe weather events; for residential and commercial property owners.
• Biohazard Cleanup Professional trauma and biohazard cleanup services for crime scenes, sewage backups, chemical spills, and other hazardous material situations with strict safety compliance and regulatory disposal; for property owners, public safety agencies, and businesses.
• Reconstruction Full-scale structural reconstruction services for properties with severe damage, from framing to finishing, handling fire, water, and storm damage repairs with a multi-decade track record; for residential and commercial property owners.
• Contents Restoration Specialized cleaning and restoration of furniture, electronics, clothing, and documents damaged by water, fire, or mold, using Esporta Washing and Fireline Systems; for residential and commercial property owners.
• Mold Removal Professional mold remediation using advanced containment and removal techniques to safely eliminate mold and prevent future growth; for residential and commercial property owners.
• Commercial Restoration Services Commercial property restoration including water damage cleanup, fire damage restoration, emergency management, and large-scale reconstruction for office buildings, hotels, healthcare facilities, educational institutions, and industrial properties.
• Emergency Equipment Rentals Commercial drying equipment rental services including trailer-mounted desiccant dehumidifiers, portable desiccants, air movers, temporary heat, and power solutions to support large-scale restoration projects by other restoration contractors.
• Public Safety Support Rapid vehicle and facility cleanup services for public safety agencies, including free squad car and fire truck sanitization and emergency board-up services within the service area.

Quantifiable outcome

• 60-minute or less emergency response time
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AAA InsurancecoreGTM or Marketing PartnerService Restoration works with AAA Insurance as part of their preferred emergency service provider network, accepting AAA policyholders for restoration services and handling insurance claim coordination directly.
• Allstate InsurancecoreGTM or Marketing PartnerPreferred emergency service company for Allstate Insurance, providing restoration services to Allstate policyholders with direct insurance billing and claim coordination.
• State Farm InsurancecoreGTM or Marketing PartnerService Restoration is a preferred emergency service provider for State Farm Insurance, handling water, fire, storm, and biohazard restoration for State Farm customers.
• Chubb InsurancecoreGTM or Marketing PartnerPreferred service provider for Chubb Insurance, offering restoration services with comprehensive insurance claim support for Chubb policyholders.
• Nationwide InsurancecoreGTM or Marketing PartnerService Restoration works with Nationwide Insurance as a preferred emergency restoration provider, accepting Nationwide policies for restoration services.
• Farmers InsurancecoreGTM or Marketing PartnerPreferred emergency service company for Farmers Insurance, providing restoration services with direct insurance billing coordination for Farmers policyholders.
• USAA InsurancecoreGTM or Marketing PartnerService Restoration accepts USAA Insurance policies for restoration services, handling claims directly with USAA for military families and veterans.
• IICRC (Institute of Inspection, Cleaning and Restoration Certification)coreStrategic or Co-development PartnerProfessional certification organization. Service Restoration technicians are IICRC-certified, demonstrating adherence to industry standards for water damage, fire damage, and cleaning restoration services.
• NORMI (National Organization of Remediators and Mold Inspectors)coreStrategic or Co-development PartnerProfessional organization for mold remediation. Service Restoration is an active member, demonstrating commitment to mold inspection and remediation industry standards.
• Chambers of CommerceminorStrategic or Co-development PartnerService Restoration is an active member of four Chambers of Commerce, supporting local business communities and networking.
• Better Business BureaucoreStrategic or Co-development PartnerService Restoration holds BBB accreditation with an A+ rating, demonstrating commitment to ethical business practices and customer satisfaction.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Rainbow Restoration: Neighborly company restoration franchise serving water, fire, mold, and contents restoration needs. Direct competitor with comparable residential/commercial mix, insurance partnerships, and franchise-based geographic coverage.
• Paul Davis Restoration: National franchise restoration network covering water, fire, mold, storm, and reconstruction with insurance carrier relationships. Direct competitor to Service Restoration in residential and commercial segments with comparable full-service delivery model.
• Restoration 1: National restoration franchise offering water, fire, mold, and biohazard services with insurance carrier programs. Direct competitor at the multi-state, full-service tier where Service Restoration operates.
• PuroClean: Paramedics of property damage franchise focused on water, fire, mold, and biohazard restoration for residential and commercial customers. Direct competitor with similar 24/7 emergency response model and insurance-billing orientation.
• BELFOR Property Restoration: Global large-loss restoration specialist with deep commercial and industrial focus. Competes head-to-head on commercial water/fire/storm jobs and large-loss reconstruction, and operates an equipment rental network similar to Service Restoration's contractor support offering.
• Blackmon Mooring & BMS CAT: Commercial-focused restoration and reconstruction firm with strong large-loss and contents restoration capabilities, including Esporta washing systems similar to Service Restoration's. Direct competitor for commercial and contents restoration contracts.
• ServPro: Largest U.S. fire and water damage restoration franchise network with thousands of franchise owners. Direct competitor across water, fire, storm, mold, and reconstruction, serving the same residential and commercial customers with similar insurance-billing workflows.

Regional players

• Dry Force: Texas-based regional restoration company offering water, fire, and mold services. Comparable in service mix and customer base but primarily serves the Texas market where Service Restoration only claims service-area coverage without a physical office.

Broad incumbents

• First Onsite Property Restoration: Large North American commercial-focused restoration and reconstruction firm following recent acquisitions. Competes with Service Restoration on commercial large-loss projects and on contractor-support equipment rentals.
• Crawford Contractor Connection: Large managed-repair network owned by Crawford & Company that routes insurance claims to vetted contractors. Represents the carrier-side counterpart to Service Restoration's preferred-provider status and a key channel risk/partner.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/rochesterwater
• Facebookfacebook.com/servicerestoration
• LinkedInlinkedin.com/company/service-restoration-inc-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Restoration